实商务英语综合教程（第3版 第一册）B1U2听力原文和参考答案

Unit2Telephoning

Listening1

O---OperatorS---SunLiR---RecordedmessageT---TianYuan

O:PizzaHut.HowcanIhelpyou?

S:Hi.I'dliketoorderapizza.

O:Okay.I'llhavetotransferyourcalltoourtake-outdepartment.Onemoment,please.

R:ThankyouforcallingPizzaHut.Allofourclerksarebusyatthemoment.Pleaseholdon.

T:Thankyouforwaiting.TianYuan’sspeaking.Isthisfortake-outordelivery?

S:Delivery,please.

T:CanIhaveyournameandaddress,please?

S:Mynameis...

T:Sorry,it'sreallybusyandnoisyhere.Couldyouspeakalittleloudly,please?

S:Oh,sure.ThisisSunLi.MyaddressisnumbertwoBeijingRoad.

T:Isthatanapartmentorahouse?

S:It'sanapartment.Numberseventeen.

T:Okay.Andwhatwouldyouliketoorder?

S:I'dlikealargepepperonipizzawithmushrooms.

T:Pepperoniwithmushrooms.

S:Isthereolivesandextracheese?

T:I'msorry,myEnglishisn'tverygood.Couldyouslowdownalittle,please?

S:Noproblem.That'salargepizza.

T:Largepizza.Okay.

S:AndI'dlikeitwithpepperoniandmushrooms.

T:Anythingelse?

S:Yes,olivesandextracheeseplease.

T:Okay.I'vegotitalldown.

S:Great.Andhowlongwillthatbe?

T:Itwillbeaboutthirtyminutes,MsSun.

S:Andhowmuchwillitcost?

T:Um--couldyoupleaseholdonwhileIcheckwiththekitchen?

S:Don'tworryaboutit.Ihavetoanswermymobilephone.Ihaveanothercallcomingthrough.Thankyou.Byefornow.

T:Okay.Thanksforcalling.Bye.

Listening2

L---LindaA----Anna

L:DBCompany.Linda’sspeaking.HowcanIhelpyou?

S:HiLinda.It’sAnnaRogerscalling.Howareyoutoday?

W:I'mfineMrs.Rogers.Howareyou?

S:Fine,thanks.I’mcallingtoseeifMr.MervinBakerisfreethisafternoon.IwanttotalkwithhimaboutthequalityoftablesIboughtfromyourcompanylastmonth.I’vegotafewcomplaintsfrommycustomersinrecentdays.

W:Oh,I’msorrytohearthat,butI’mafraidhe'sbusythisafternoon.Icanputyouinfor10amtomorrow.IsthatOK?

S:Thatwouldbenice.

W:I'llhavetogiveyoutheaddressofournewoffice.

S:Oh,that'sright,youmovedtoanewofficebuilding?

W:Yes,wemoveddowntownlastweek.Doyouhaveapenhandy?I’mafraidyouhavetowritedownthenewaddress.

S:Yes,you’reright.Couldyouholdonamoment,please.I’llfindapenandapieceofpaper.....Okay,goahead,Linda.

W:Okay,weareatroom901,TowerB,TianxinBuilding,locatedon68AlyseeStreet,PutianDistrict.

S:Wouldyoumindspellingthenameofthestreetforme?

W:Sure.That'sAlysee,A-L-Y-S-E-E—AasinAlpha,LasinLinda,Yasinyes,SasinSylvia,anddouble“e”.Ourofficeisatroom901,TowerB.

S:Okaygreat.I'llseeyoutomorrowthen.

W:Okay.Thanksforcalling.Seeyouthen.

S:Thanks.Bye.

Unit2Telephoning

练习参考答案

Task1

1.order；2.moment;3.busy;4.waiting;5.address;6.noisy;

7.house;8.extra9.all10.thirty11.check12.through

Task2

1.F2.T3.T4.F5.T

Task5

1.calling;2.free;3.quality;4.recent;5.10am;6.address;

7.pen;8.down;9.ahead;10.located;11.office

Task6

1.SheiscallingtoseeifMr.MervinBakerisfreethisafternoon.Shewantstotalkwithhimaboutthequalityoftablessheboughtfromthemlastmonthbecauseshe’sgotafewcomplaintsfromhercustomersinrecentdays.

2.10amtomorrow.

3.Itmoveddowntownlastweek.

4.Sheislookingforapenandapieceofpaper.Shehastowritedownthenewaddress.

5.Itisroom901,TowerB,TianxinBuilding,locatedon68AlyseeStreet,PutianDistrict.

Task9

1.C2.A3.B4.B5.B

Task10

1.Bebrief.Donotwastethereceiver'stime.

Beclear.Explainthebackgroundandpurposeofyourcall.

Bepolite.Recognizethereceiver'spointofview.

Themostdifficultcallstomakearecallstopeoplethatyoudonotknow.

Usually,thepurposeofyourcallwillbetomakearequestforinformationorameeting.

youcouldwritedownwhatyouaregoingtosayandtakeafewdeepbreathsbeforeyoumakeaphonecall.

ManyEFLspeakersmakethemistakeofbeingtoodirectonthetelephone.Itispossiblethatthepersonontheotherlinewillthinkthatyouarebeingrudeonpurpose.

Task11

1.abideby2.polite3.appear4.rules5.locate

6.closing7.nervous8.breaths9.understand10.repeat

Task12

1.abidebythetrafficrules2.balancetheadvantagesandthedisadvantages

3.quitefitinwithouraims4.challengethepowerofmarket5.makemistakes

Task13

1.A2.A3.B4.C5.C

Task14

1.extraordinary2.distinguished3.inperson4.Public5.comparatively

Task16

1.B

2.D

3.C

4.B

5.B

6.B

Task17

1.comes

2.Does

know

3.isawayfrom

4.doesn'tlook

5.do…have6.wants7.Does…do8.play

Task18

TelephoneMessage

From:LeiMei

TO:HRdepartment

Date:9JulyTime:10am

Phonenumber: