Unit 2 Waiting and Boarding 课件《民航客舱服务英语》

民航客舱服务英语Unit2Warming-upDialoguestudyAnnouncementReadingTaskCulturetipCaseAnalysisProgresscheckVIIVIVIVIIIIIIRemindingofthepurserBeforetheflighttakesoff,cabinattendantscommunicatewiththepassengerswhentheyareboarding,buttheworkbeginsafterthecabinattendantsfinishcheckingthecabinfurnishing.Theflightattendantsshouldstandatthedesignatedpositionwhenpassengersgetaboardandwarmlywelcomeandgreetthepassengers.Generallyspeaking,I（thepurser）willstandatthecabindoorwhileotherflightattendantsareattheaislesofthefirstclass,thefirstandlastlineoftheeconomyclass,besidestheemergencyexitsrespectively.Withhighbrightnessofthelightinthecabin,cabinattendantsshoulddressneatly,standupright,welcomeandgreetthepassengerswarmlyandpolitelywithprofessionaletiquette,e.g.salutationwithbowofangleabout15degreesor30degrees,thegreetingcanbe"goodmorning(noon,afternoon,evening)","Hello,welcomeonboardandsoon.Meanwhile,greetingofVIPpassengersandthearrangementoftheirluggageisapartofcabinattendantsdutyinthisperiod.

IWarming-upThinkanddiscuss1.Whilepassengersareactuallyboarding,whichoffollowingsareallourduties:Carrytheheavyluggageforthepassengers.Greetpassengerswithasmile.Greetpassengerswithoutfacialexpressions.Helppassengersputtheirluggageintheoverheadlockers.Askallthepassengerstoplacetheheavyluggagebythemselves.Checkpassengersboardingcardandtellthemthepositionoftheirseats.Hurrypassengerstotheirseats.IWarming-up2.Lookattheboardingpassandanswerthefollowingquestions.Where’sthedestinationoftheflight?What’sthedateoftheflightandwhenwillittakeoff?

③Whichclassdoesthepassengerchoose?

Whichseatshouldthepassengertake?Whenshouldthepassengergetboarding?

Manchester30Jan.economyclass87J15:34ABCDEEgreetingpassengersatthecabindoor()guidewayforpassengersaccordingtotheboardingcard()placeluggageforthepassenger(

)Welcomepassengersinthefirstclasscabin(

)Welcomepassengersinthecabin(

)IWarming-up3.MatchthepictureswiththejobdescriptionBEDACIIDialoguestudyDialogueAListenandchooseWhoisJudy?a.chiefpurserb.passengerc.captainwhatcancabinattendanthelpwiththepassenger?a.herhandbagb.herseat

c.herbaby

√√IIDialoguestudyDialogueA(Apassengerwithaninfantisboarding.)CA:Goodmorning,Madam.Welcomeaboard.PAMorning.CA:2:Madam,mayIhelpyouwith________________?PA2:Oh,thankyousomuch.CA:It’smypleasure.Enjoyyourfight.ListenandfillThecabinattendantsarewelcomingpassengersatthecabindoor.CA:Goodmorning,Sir.______________________!PA1:Goodmorning.CA:IamJudy,thechief_____________ofthisflight.IwillbeveryhappytoassistyouwithanythingIcan.PA1:Thankyou.CA:Hopeyouhaveapleasantjourney.WelcomeonboardpurseryourinfantIIDialoguestudyDialogueBThecabinattendantsareinthecabinandarrangeseatsforthepassengers.

(Apassengercan’tfindhisseat.)PA1:Excuseme,Ican’tfindmyseat.Canyougivemeahand?CA:Yes,ofcourse.Yourboardingpass,please.PA1:Hereyouare.CA:Yourseatnumberis36F.It'satthebackofthecabin,thefourthrowfromthelast,theoneinthe

middle.Thisway,please.I'llshowyouyourseat.Justwalkalongtheaisleandturnleft.PA1:Thankyouverymuch.IIDialoguestudy(Apassengerputhisbagontheground.)CA:Excuseme,Sir?PA2:Yes?CA:I’mafraidyoucan’tleaveyourbagthere.PA2:Why?It’semptyhere.CA:You’resittingnexttotheemergencyexit.AccordingtotheCAACregulations,itisnot

allowedtoputanyluggagehere.PA2:SowherecanIputit?I'llneedthingsinitduringtheflight.CA:Letmeputitintheoverheadcompartmentforyou,oryoucouldputitunderyouseat.PA2:Allright.I‘llputitundermyseat.CA:Thankyouforyourcooperation.Wordsandexpressionsaboard[əˈbɔːd]adv.在飞机上，在船上assist[əˈsɪst]v.帮助；

协助；

援助；

促进pleasant[ˈpleznt]adj.令人愉快的journey[‘dʒɜːni]n.旅行，旅程，路程；历程infant[ˈɪnfənt]n.婴儿，幼儿pleasure[ˈpleʒə]

v.愉快；令人高兴的事物aisle[aɪl]n.过道row[rəʊ,raʊ]n.

一排，一行empty[ˈempti]]adj.空的emergencyexit[iˈmɜ：dʒənsiˈeksɪt]n.紧急出口regulation[ˌreɡjuˈleɪʃn]n.规章制度compartment[kəmˈpɑːtmənt]n.（家具或设备等的）分隔间，隔层Keysentences:1.Theflightattendantisgreetingthepassengers：Welcomeonboard.Welcomeaboard.Goodmorning/afternoon/evening.2.Theflightattendantpolitelyaskspassengerstoshowtheboardingpass：Yourboardingpass,please.Youalsocanusethefollowingsentences:MayIseeyourboardingpass?CanIseeyourboardingpass,please?CouldIpleaseseeyourboardingpass?3.Theflightattendantdirectwayforthepassenger：Yourseatnumberis...It'satthebackofthecabin,thefourthrowfromthelast,theoneinthemiddle.Thisway,please.Walkalongtheaisleandturnleft.ExerciseFillintheblankswiththeinformationgiven.CA:Goodmorning,Sir.Welcomeonboard!_________________________.（有什么能为您做的吗？）PAX:Goodmorning.____________________________________________.（这是我第一次坐飞机）

_______________________________________________?（你能帮我找一下我的座位吗？）

CA:________________________________________________？（我能看一下您的登机牌吗？）PAX:Sure.Hereyouare.CA:Yourseatnumberis54A.____________________________.（您的座位是靠窗的）It’soverPAX:THANKS.CA:_____________________________?（表示不客气）ExerciseFillintheblankswiththeinformationgiven.CA:Goodmorning,Sir.Welcomeonboard!_________________________.（有什么能为您做的吗？）PAX:Goodmorning.____________________________________________.（这是我第一次坐飞机）

______________________________________________（你能帮我找一下我的座位吗？）

CA:______________________________________________（我能看一下您的登机牌吗？）PAX:Sure.Hereyouare.CA:Yourseatnumberis54A.____________________________.（您的座位是靠窗的）It’soverPAX:THANKS.CA:_____________________________?（表示不客气）WhatcanIdoforyouIt’smyfirsttimetotakeaflightCanyouhelpmefindmyseat?MayItakealookatyourboardingcard?ItisawindowseatIt’smypleasureExerciseRoleplayMaryisthepurseroftheflight.Sheisgreetingthepassengersatthefrontcabindoor.Sheseesaoldmanisboardingandhelphimtofindhisseat.ThecabinattendantseessomepassengersleavetheirbaggageinfrontoftheemergencyseatsandtriestohelpthemtoremovethebaggageandshealsotellsthemtheCAACregulations.Makeadialogueaccordingtothefollowingsituations:IIIAnnouncementAnnouncement1Ladiesandgentlemen,goodmorning.Wearehonoredtowelcomeyoutoaboard＿＿＿＿＿＿＿＿.Pleasetakeyourseataccordingtotheseatnumberonyourboardingpass.Thenumberisindicatedontheedgeoftheoverheadcompartment.Kindlystowyourhandbaggageintheoverheadcompartmentorundertheseatinfrontofyou.Donotputanybaggageneartheemergencyexits;keeptheaislesclearfortheconvenienceofotherpassengersPleasenotethathandbaggagethatcannotbesecurelystowedintheoverheadcompartmentorundertheseatinfrontofyouwillneedtobecheckedinnow,Youarealsoremindedtotakecareofyourpersonalbelongingsatalltimes,Wewillassistyouifyouneedanyhelp.Thankyouforyourcooperation.IIIAnnouncementAnnouncement2Ladiesandgentlemen,Asweareabouttoclosethecabindoorfordeparture,pleasetakeyourseatassoonaspossible.Thankyou.IIIAnnouncementedge[edʒ]n.边缘、边、边沿stow[stəʊ]v.妥善放置，把.......放好convenience

[kənˈviːnjəns]

n.适合；便利；方便remind

[riˈmaind]

v.使想起；提醒belongings

[biˈlɔŋiŋz]n.财产；附属物prohibit

[[prəˈhibit]]v.禁止Readtheannouncementandlearnthefollowingwordsorphrases.IIIAnnouncementboardingpass紧急装置seatnumber个人物品theoverheadcompartment行李架

handbaggage座位号personalbelongings

登机牌theemergencydevice手提行李MatchtheEnglishphrasesincolumnAwiththeChineseTranslationinColumnBIIIAnnouncementboardingpass紧急装置seatnumber个人物品theoverheadcompartment行李架

handbaggage座位号personalbelongings

登机牌theemergencydevice手提行李MatchtheEnglishphrasesincolumnAwiththeChineseTranslationinColumnBIIIAnnouncementTranslatethefollowingexpressionsandpracticetheannouncements我们很荣幸地欢迎您乘坐×××航班。请按照登机牌上的座位号入座。请将您的手提行李放在头顶的行李架或您前面的座位下面。我们亦提醒您注意个人财物。如果您需要帮助，我们会随时为您服务。Wearehonoredtowelcomeyoutoaboard____________.Pleasetakeyourseataccordingtotheseatnumberonyourboardingpass.Kindlystowyourhandbaggageintheoverheadcompartmentorundertheseatinfrontofyou.Youarealsoremindedtotakecareofyourpersonalbelongingsatalltimes.Wewillassistyouifyouneedanyhelp.IIIAnnouncementIVReadingTaskAftercheckingthecabinequipment,theflightattendantswillimmediatelybeginthepreparationworkbeforedeparture,theserviceprocessincludes:clearingmodules,welcomingpassengers,seatguidance,keepingitemsforpassengers,confirmationoftheseatnearthesafetyexit,closingthecabindoor,thesafetydemonstration,thesecuritycheck,announcementconfirmationandtakingoff.Aftertheinspectionofcabinfacilitiesandhygiene,theflightattendantswillcheckthecabin,thekitchen,andthetoilet.Theyalsoopentheoverheadcompartment,opentheshade,checkthespaceunderseatsandthepocketsontheseatbackstocheckwhetherthereisanysuspiciousitemsorpersoninthecabin.Onceanysuspiciousitemsarefound,donottouchthematwill.Thesafetyofficerwillmakethenecessarypreprocessing,ifnecessary,reporttothecaptainwhoshallreporttotherelevantsafetyadministrationdepartment.Aftertheinspection,cabinattendantswiththeregionalresponsibilityshallmakeareporttothepurserthroughthecabinbroadcastingsystem.Then,aftermodulatesthelightstohighbrightness,theywillbereadytowelcomepassengers.Beforereading:discussthefollowingquestionsWhatpreparationsshouldthecabinattendantsmakebeforetheflighttakesoff?Whyshouldthecabinattendantsmakeinspectionsofthecabin?Exercise1.Readthepassageanddescribewhatthecabinattendants’workExercise1.Readthepassageanddescribewhatthecabinattendants’workopentheoverheadcompartmentcheckthepocketsontheseatbackscheckthespaceunderseatscheckthelockerroomExercise2.Makeamindmaptodescribethecontentsofinspectionlearnedinthepassage.VCulturetipChineseEtiquette:FistandpalmsaluteForcenturies,ChinahasbeenknownasaLiyiZhibangwhichmeansacountryofrites.TherewerevariousformalgreetingetiquettesinancientChina.Amongthemthefistandpalmsaluteisquiteclassic.Today,thoughChinesewouldusuallyshakehandswhenmeetingfriendsandrelatives,similarlikeitinthewest,peoplewouldstillmakefistandpalmsaluteswhentheyarepayingvisittosomeoneduringthetraditionalChinesenewyearorattendingsomeone'sweddingreception,birthdayreceptionorfuneral.

HistoryofFistandPalmSaluteFistandpalmsaluteisoneofthetypicalChineseetiquetteswithahistoryofmorethan3000years.SinceWestZhouDynasty(BC1046-BC771),peoplehadalreadyusedthisetiquettewhenmeetingpeers(itissaidthatmostChinesetraditionaletiquetteisoriginatedfromZhouLi,createdbytheDukeofZhouinearlyWestDynasty).Inancienttime,ifpeoplemetastranger,onewouldtendtoprepareforafightiftheyhaveto,andhandswerealwaysreadyforholdinganyweapons.Holdinghandstogetherpointedtothemselveswasagestureofsayingrelax,IamnotwithanyweaponsandIamnotheretopickafight.Lateritbecametheetiquettewhenmeetingeachotherandshowgratitude.InModernChina,fistandpalmsalutehasalreadybeenoneofthecommonetiquettesfrequentlyusedontraditionaloccasions.Chinesepeopleshowtheirrespectofothersthroughdistance,whichisdifferentfromwesternpeopleusuallyshowingthroughphysicalcloseness.Around100yearsago,handshakewasintroducedtoChina.HowtodoFistandPalmSaluteProperly?Thegestureoffistandpalmsalute:firstly,standatattention.Ifyouaremale,right-handhalf-fist,andthenlefthandholdtherighthandinfrontofyourchest.Watchingeachotherintheeyes,raisebothhandtobrow,bentdownandshakehandstowardeachothergentlyforthreetimes.Meanwhile,youcouldsaysomeluckygreetingwordssuchas“KongHeiFatChoy"(wishyouearnbigbuck),"nihao"(hello),"xinghui"(Nicetomeetyou),"xinniankuaile"(happynewyear)etctoeachotheraccordingtothedffierentoccasions.Notedthatinhistory,formaleChinesepeopletheyconsideredtheleftastheimportant

andhonorableside.

Ifyouarefemale,thehonorableside