结账天津海运职业李肖楠26课件

结账Settlements天津海运职业学院李肖楠TianjinMaritimeCollegeLiXiaonan信用卡付款PaybyCreditCard抱歉女士，您不能下船您还有账目未结清，请先去前台结清账目Sorrymadam，youcan'tdisembarkbeforesettlingyouraccount.Pleasegotothefrontdesktodoit.我朋友没去结账为什么可以直接下船呢？Whydidmyfrienddisembarkwithoutsettlingthebill?CheckOutProcedure

目录Content01结账流程HowtoDealwithFAQinSettlements02结账中常见问题处理信用卡用户GuestsonaCreditCardAccount1.1不用结账NoCheckout直接离船DisembarkDirectly信用卡用户GuestsonaCreditCardAccount1.1离船日凌晨，舱房服务生会将消费账单放到游客舱房门口的信箱中MorningofDisembarkationDay,BillDeliveredtoGuest’sMailbox舱房服务生CabinAttendant信用卡用户GuestsonaCreditCardAccount1.1若游客对消费账单无异议则无需理会直接离船即可Ifallpurchasesarecorrect,guestscangetofftheshipdirectly游客Guest若游客对消费账单有异议可携带账单到邮轮前台咨询收银员并解决Ifthereisanyfault,guestsshouldtakethebilltoFrontDeskandsolvetheproblemwithcashier’shelp信用卡用户GuestsonaCreditCardAccount1.1做预授权完成扣除实际消费金额并将剩余金额做解冻处理退回到游客的信用卡账户中Thecashiercompletesthecreditcardauthorizationaccordingtotheguest’sactualconsumption.Releasetheholdbythetimethecruiseendsandthebalancewillbereturnedtouser’saccount收银员Cashier现金用户GuestsonaCashAccount1.2需在邮轮规定的时间内到前台办理结账手续才能下船Checkoutwithinrequiredtimebeforedisembarkation现金用户GuestsonaCashAccount1.2问候、询问需要什么服务Greettheguestandaskabouthis/herneed请游客出示房卡核对姓名、舱房号AsktheguesttoshowtheSeapasscardandcheckhis/hernameandroomnumber通知客舱中心查房Informthehousekeepingdepartmenttochecktheroom打印消费账单Printoutthebill请游客核对账单并签字Asktheguesttocheckthebillandsignonit办理结账多退少补Settletheaccountfortheguestaccordingtotheactualconsumption感谢和道别Thanktheguestandsaygood-bye注意事项MattersNeedingAttention1.3邮轮一般不接受任何离船后发现金额有误的退款要求Cruiseshipsusuallydonotacceptclaimforrefundthatarefoundincorrectafterdisembarkation01注意事项MattersNeedingAttention1.3离船前24小时内不能更改付款方式Thewayofpaymentcan’tbechangedwithin24hoursbeforedisembarkation02注意事项MattersNeedingAttention1.3离船日办理现金结账的游客较多建议游客提前做好安排，避免等候时间过长Theearliertheguestscansettleeverything,thebetter.That’sbecausemanypeoplepayincashondisembarkationdayandlinesatguestservicesgetextremelylong03注意事项MattersNeedingAttention1.3信用卡用户，直至下船前，仍可刷船卡消费现金用户，船卡消费功能将于凌晨1点关闭之后可使用现金消费CreditcarduserscanconsumeontheshipwiththeirSeapasscardtilldisembarkationwhileguestsonacashaccountcanonlyusecashafter1:00a.m042.1如何查看自己的消费账单HowdoIcheckmybillCallthefrontdesk咨询邮轮前台如何查看自己的消费账单HowdoIcheckmybill2.1ThroughstateroomTV通过电视系统查看如何查看自己的消费账单HowdoIcheckmybill2.1Throughmobileappavailableontheship通过邮轮APP查看如何查看自己的消费账单HowdoIcheckmybill2.1Throughself-servicecheckoutmachine通过自助收银机查看信用卡为何刷了两笔相同费用Whytherearetwodeductiononmycreditcardandthey’rethesame2.2一笔类型是预授权Oneispre-authorization另外一笔类型为消费theotheroneisactualconsumption结账时可以更换之前的付款方式吗Canthewayofpaymentbechangedbeforesettlement2.3Thewayofpaymentcan’tbechangedwithin24hoursbeforedisembarkation离船前24小时内不能更换游客对账单有异议怎么办Whatiftheguestquestionaboutthebill2.4Asktheguesttoverifytheinvoice请游客核对原始消费凭证可以提前结账吗Cantheguestcheckoutaheadoftime2.5Yes.TheSeapasscardcan’tbeusedtoconsumeaftersettlement.Guestscanonlypayincash可以结账后船卡消费功能关闭，之后只能使用现金消费工匠精神和以人为本CraftsmanshipSpiritandPeople-oriented结账流程CheckOutProcedure信用卡用户GuestsonaCreditCardAccount结账中常见问题处理HowtoDealwithFAQinSettlements现金用户Guestsona