《客舱服务英语》课件-preflight cabin service

客舱服务英语

CabinServicePre-flightCabinService

起飞前客舱服务1.1WelcomeaboardF:Welcomeaboard,Madam.Whereisyourseat?P:32A.F:Pleaseturnrightandgostraight,yourseatisoverthere.P:Thankyou.F:Youarewelcome.1.1欢迎登机乘务员：欢迎登机，女士，您座位在哪里？乘客：32A。乘务员：请右转直走，座位就在那边。乘客：谢谢。乘务员：不用客气。1.2FindingtheseatF:Goodafternoon,Sir.IsthereanythingIcandoforyou?P:Yes,Ican’tfindmyseat.It’s55E.F:Justgostraightdowntheaisle,theseatnumberisshownontheedgeoftheoverheadcompartment.P:Thankyou.F:Mypleasure.1.2找座位乘务员：下午好，先生。有什么可以帮您吗？乘客：是的，我找不到座位，55E。乘务员：请沿着过道直走，座位号在头顶行李架边沿。乘客：谢谢。乘务员：我的荣幸。1.3SomeoneintheseatP1:Hello,canyouhelpmewiththeseat?Someoneisinit.F:MayIseeyourboardingpass,please?Yes,yourseatnumberis32A.Pleasewaitamoment.（Tothepassengersittingin32A）F:Excuseme,sir.MayIseeyourboardingpass,please?P2:Hereyouare.F:I’mafraidyouaresittinginthewrongseat.Yourseatis32C,bytheaisle.P2:Oh,I’msorry.1.3座位上有人乘客1：你好，能帮我看一下我的座位吗？有人坐了。乘务员：可以看一下您的登机牌吗？……是的，您的座位号是32A。请稍等。（对坐在32A的乘客）乘务员：打扰一下，先生。可以看下您的登机牌吗？乘客2：给你。乘务员：不好意思，您坐错位置了。您的座位是32C，靠过道。乘客2：对不起。1.4ExchangingtheseatP1：Excuseme,canIsitin36H?Myfriendisin36K.F：Justamoment.I’llaskthepassengerin36K.(tothepassengersittingin36K)F:Excuseme,miss.Theladyin38Kwouldliketositwithherfriendnexttoyou.Wouldyoumindchangingseatswithher?P2:Noproblem.F:Thankyou.1.4换座位乘客1：打扰一下，我能坐在36H吗？我朋友在36K。乘务员：请稍等。我去问一下36K的乘客。（对坐在36K的乘客）乘务员：打扰了，小姐。坐在38K的女士想和您旁边她的朋友一起坐。您愿意跟她换一下座位吗？乘客2：没问题。乘务员：谢谢。1.5SeatnexttotheemergencyexitF:Excuseme,Sir.Youaresittingintheseatnexttotheemergencyexit.Wouldyoubewillingtohelpusinemergency?P:Yes.WhatshouldIdo?F:Pleasereadthesafetyinstructioncardcarefully.Innormalsituation,donottouchtheredhandle.Ifanemergencyoccurs,couldyoupleasefollowourinstructionsandhelpotherpassengersevacuate?P:Sure,I’dbehappytohelp.F:Thankyouforyourcooperation.Ifyouhaveanyotherquestions,pleaseletmeknow.1.5紧急出口座位乘务员：打扰了，先生。您是坐在紧急出口旁边的座位上。您愿意在紧急情况下帮助我们吗？乘客：是的。我应该做什么？乘务员：请仔细阅读安全须知卡片。正常情况下，请勿触摸红色手柄。如果发生紧急情况，您能按照我们的指示帮助其他乘客撤离吗？乘客：当然，我很乐意帮忙。乘务员：感谢您的配合。如果您有任何问题，请告诉我。1.6BaggageintheaisleF:Excuseme.Whosebagisthis?P:It’smine.F:Wouldyoumindputtingitundertheseatinfrontofyou,sir?Itmightblocktheaisle.P:Allright.F:Thankyouforyourcooperation.1.6行李在过道乘务员：打扰一下，这个包是谁的？乘客：是我的。乘务员：您可以把它放到您前方的座椅下面吗，先生？它可能会堵住过道。乘客：好的。乘务员：感谢您的配合。1.7LettingothersthroughF:Excuseme,sir.Pleasegivewaytothepassengersbehind.P:Oh,I’msorry.TheoverheadlockerisfullandIcan’tfindspaceformybag.F:Leaveittome.I’llputitintheoverheadlockeratthebackofthecabin.P:Thankyou.F:Mypleasure.1.7先让其他人过去乘务员：不好意思，先生。请给您后面的乘客让一下路。乘客：抱歉。头顶行李舱满了，我找不到地方放我的包。乘务员：交给我处理。我会把它放到客舱后部的行李舱。乘客：谢谢。乘务员：我的荣幸。1.8Safetycheckbeforetake-offF:Excuseme,madam.Couldyoupleasereturnyourseatbacktotheuprightposition?Weareabouttotakeoff.P1:OK.How?F:Justpressthebuttononyourarmrest.P1:Allright.(toanotherpassenger)F:Excuseme,Sir.Couldyoupleaseswitchoffyourmobilephone?Ourplanewilltakeoffsoon.P2:Fine.F:Thankyouforyourunderstanding.1.8起飞前安全检查乘务员：打扰一下，女士。请您把座椅调到直立位置好吗？我们要起飞了。乘客1：好的，怎么调呢？乘务员：只要按一下您座椅扶手上的按钮。乘客1：好的。（对另一位乘客）乘务员：打扰一下，先生。请您关闭手机好吗？我们的飞机马上要起飞了。乘客2：好的。乘务员：感谢您的理解。1.8cont.(tothethirdpassenger)F:Excuseme,Miss.Couldyoupleaseturnoffyourlaptopandfastenyourseatbelt？P3:Oh,whencanIusemycomputeragain?F:Youcanuseitwhentheplanenterscruisingaltitude.P3:OK.Thankyou.F:Mypleasure.1.8（对第三位乘客）乘务员：打扰一下，小姐。请关闭电脑并系好安全带好吗？乘客3：噢，我什么时候可以再次使用电脑？乘务员：飞机进入巡航高度后您就可以使用了。乘客3：好的，谢谢。乘务员：我的荣幸。Preflightcabinservice起飞前服务序号单词/短语中文解释英文解释1edge(n.)边；边缘Theouterlimitorboundaryofanobjectorsurface.2normal(adj.)正常的Conformingtoastandardortypicalcondition.3occur(v.)发生Tohappenortakeplace.4evacuate(v.)疏散Toremovepeoplefromadangerousplace.5block(v.)阻塞；阻挡Toobstructmovementorpreventaccess.6space(n.)空间；空隙Acontinuousareaorexpanseavailableforuse.7full(adj.)满的；完整的Containingorholdingasmuchaspossible.8press(v.)按压Toapplyforcetosomethingwithapushingmotion.9button(n.)按钮Asmalldevicepressedtooperateamechanism.10armrest(n.)扶手Apaddedsupportforthearmonachairorseat.11computer(n.)计算机Anelectronicdeviceforstoringandprocessingdata.12gostraight(phr.v.)直走Tomoveforwardwithoutturningleftorright.13mypleasure(phr.)不客气Apoliteresponsetothanks,meaning"You'rewelcome."14boardingpass(n.)登机牌Adocument