DB5201T156-2025城市公共交通服务评价指标1

RR DB5201/T156—Evaluationindexforcitypublictransportation 发DB5201/TDB5201/T156—DB5201/TDB5201/T156— 前 附录A（规范性）乘客满意度调查和计算方 本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规定DB5201/TDB5201/T156—DB5201/TDB5201/T156—GB/T22484JT/T1052GB/T22484公共交通public[来源：GB/T32852.1-2016，2.1.2]常规公交bus[来源：CJJ/T119-2008，2.2.5，有修改]定制公交demandresponsive[来源：JT/T1355-快速公交busrapid[来源：GB/T32852.1-2016，2.2.1.3]城市轨道交通urbanrail[来源：GB/T32852.1-表1表2表3BRTBRTBRTBRTBRTBRT表4

=𝐿𝑛×100%····································································· （km 𝐿𝑛和𝐿𝑟

𝑃1和𝑃2的采集应按照JT/T1052

∑𝐿𝑝𝑏——常规公共汽车单车次高峰时段运营里程，单位为千米𝑇𝑝𝑏——常规公共汽车单车次高峰时段行程时间，单位为小时（h）𝐿𝑏和𝑏

𝐵𝑇𝐼4——常规公共汽车线网负荷强度，单位为人次每百千米（人次/10 ——常规公共汽车日均运营里程，包括载客里程和空驶里程，单位为百千米（10km）𝑉𝑏和𝐿𝑦

=𝑍𝑟−𝑏𝑢𝑠×100%··································································𝐵𝑇𝐼5——常规公共汽车发车准点率，单位为百分比

=𝑇𝑑−𝑏𝑢𝑠×100%·································································𝐵𝑇𝐼6——常规公交乘客投诉处理率，单位为百分比𝑇𝑑−𝑏𝑢𝑠和𝑇𝑎𝑙𝑙−𝑏𝑢𝑠

∑ 𝑉𝑝和𝑉𝑟

=∑𝑖𝑇𝑖𝑟−𝑏𝑢𝑠×100%································································∑𝑖𝐵𝑇𝐼9——常规公交乘客满意度，单位为百分比

=𝐵𝑔×100%·································································

=𝑇1×100%································································· 𝑇𝑟𝑎𝑖𝑙——𝑇1和𝑇𝑟𝑎𝑖𝑙

𝑇2和𝑇ℎ

=𝑁𝑏×100%·································································

=𝐷𝑏······································································𝐵𝑇𝐼14——常规公交责任事故率，单位为次每百万千米（次/10 𝐿𝑎𝑙𝑙−𝑏𝑢𝑠——常规公共汽车总行驶里程，单位为百万千米（10km）

=∑𝑉p× ∑

=𝑍𝑟−𝑑×100%·································································

=𝑇𝑟−𝑑×100%································································DB5201/TDB5201/T156—5.2.4.1DB5201/TDB5201/T156—5.2.7.1

=∑𝑖𝑇𝑖𝑟−𝑑×100%·······························································∑𝑖5.2.4.2

=𝐷𝑑········································································𝐷𝑇𝐼5——定制公交责任事故率，单位为次每百万千米（次/10 𝐿𝑎𝑙𝑙−𝑑——定制公交总行驶里程，单位为百万千米（10km）𝐷𝑑和𝐿𝑎𝑙𝑙−𝑑𝐷𝑇𝐼6=

𝐷𝑇𝐼6——

=𝐷1×100%·································································· 𝐷𝑎𝑙𝑙——5.2.7.2

=𝑆1×100%································································· DB5201/TDB5201/T156—DB5201/TDB5201/T156—

=𝑆2×100%·································································

=𝐶𝑝×100%································································· 注： 𝐶𝑝和𝐶𝑎𝑙𝑙

∑

=𝑍𝑟−𝐵𝑅𝑇×100%······························································

=𝑇𝑟−𝐵𝑅𝑇×100%·····························································𝐵𝑅𝑇𝐼6——BRT乘客投诉处理率，单位为百分比𝑇𝑟−𝐵𝑅𝑇——按规定处理完结的BRT𝑇𝑟−𝐵𝑅𝑇和𝑇𝑎𝑙𝑙−𝐵𝑅𝑇

=∑𝑖𝑇𝑖𝑟−𝐵𝑅𝑇×100%····························································∑𝑖

=𝐷𝐵𝑅𝑇····································································· ——BRT行车责任事故率，单位为次每百万千米（次/10 𝐿𝑎𝑙𝑙−𝐵𝑅𝑇——BRT车辆总行驶里程，单位为百万千米（10km）𝐷𝐵𝑅𝑇和𝐿𝑎𝑙𝑙−𝐵𝑅𝑇𝐿𝑎𝑙𝑙−𝐵𝑅𝑇

=𝑆𝑓×100%··································································· ——城区范围内所有城市轨道交通站点800m半径覆盖的区域面积，单位为平方千米（km注：城市轨道交通站点800m800m为半径画圆形成的所有圆的面积之和（不包括重叠区域部分）。

注：统计期内，若有新线开通时，线网运营里程可用加权平均值代替。如统计期（12个月）内第6线长36km，计作线网运营里程新增36km×（6/12）=18km𝑅𝑇𝐼3= ——各条线路的高峰小时发车间隔，单位为秒（s），𝑖1,2𝑛

=𝑄𝑧𝑙×100%···································································𝑄𝑧𝑙—— 𝑄𝑧𝑙𝑄𝑙

=𝑇𝑟−𝑟𝑎𝑖𝑙×100%································································𝑅𝑇𝐼5——有效乘客投诉回复率，单位为百分比接到乘客有效投诉之日起，7𝑇𝑎−𝑟𝑎𝑖𝑙——𝑇𝑟−𝑟𝑎𝑖𝑙和𝑇𝑎−𝑟𝑎𝑖𝑙

=∑𝑖𝑇𝑖𝑟−𝑟𝑎𝑖𝑙×100%·····························································∑𝑖 𝑇𝑖𝑟−𝑟𝑎𝑖𝑙——第i𝑇𝑖𝑎−𝑟𝑎𝑖𝑙——第i

= (37) 𝐿𝑎𝑙𝑙−𝑟𝑎𝑖𝑙——全部列车总行车里程，单位为万列千米（104列•k