英语导游培训参观游览服务22课件

《英语导游培训》参观游览服务---

参观返程游览服务ServicesonReturningtotheHotelafterSightseeing

主讲教师：华国梅Lecturer:GuomeiHuaObjectivesTocommandtheproceduresandcontentsoftheservicesoncomingbacktothehotelfromthescenicspot.SceneAftervisitingthescenicspot,thetourgroupreturnstothehotel.Onthecoach,thelocalguidereviewthesightseeingactivitiesandannouncethearrangementsofthenextday.PreparationsMicrophone;TourguideICCard;FlagFormDialoguesI.TrainingContent

Step1Onthewaybacktothehotel,thelocaltourguideshouldreviewthesightseeingactivities.II.ServiceProcedure

Thelocaltourguideshouldintroducethesceneryalongtheway.II.ServiceProcedureStep2Step3Thelocaltourguideshouldannouncethetourarrangementsoftheeveningorthenextday.II.ServiceProcedureStep4Thelocalguideshouldremindthetouriststotakegoodcareoftheirbelongingswhentheygetoffthecoachandsaygoodbyetothem.II.ServiceProcedureIII.Dialogue

Dialogue---ServicesonReturningtotheHotelafterSightseeing(Scene:Afterthesightseeingactivities,thetourgroupiscomingbacktothehotelbycoach.)(A:theLocalGuide,MarryB:theTourLeader，JohnSmithC:Tourists)A:Iseveryonehere?B:Letmesee.Yes,everyoneisallhere.A:OK.Wewillgobacktothehoteldirectly.B:Yes,please.A:(Tothedriver)Let'sgo,Mr.Wang.(Tothetourists)Dearfriends,howdoyoufeelabouttoday’stour?T1:Excitingandinteresting.IamreallyshockedbythespectacularsunriseintheDoveNestPark.Whatarethethreescenesofthesunrise?III.Dialogue

A:Thankyou,Mr.Green.Theyare“sunrisefromcloud”,“sunbathinginthesea”,“thepathofsunfillingwithgold”.DoveNestParkwaswell-knownatitsfirsttimejustbecauseofthescene“sunbathinginthesea”.T1:That'sgreat.Theyarereallymagnificent.Thanksforyourwonderfulinterpretation.A:It'smypleasuretogivecommentarytoyou.(toanothertourist)Howdoyoufeel,Ms.Black?T2:Ireallyenjoythesceneryalongtheway.AndIhaveadeepimpressionoftheFirstPassundertheHeaven.IamattractedbythehistoryoftheancientShanhaiguan.III.Dialogue

A:Isee.Thankyouverymuch.Well,ladiesandgentlemen,nowI'dliketosayafewwordsabouttomorrow'sitinerary.Tomorrowmorningwe'llhavebreakfastat7:00a.m.inthewesternrestaurantonthesecondfloor.Wewillmeetatthehotellobbyandwe'llsetoffat8:00a.m..Tomorrowwe'llvisitFishingIsland.Youcanhavesand-sliding,grass-sliding,havingarelaxingtimeinthehotspringandsoon.Youcanenjoyyourselvestoyourheart’scontent.Wehaveone-daytourintheFishingIsland,sowedon’thaveseparatearrangementsforlunchduringthetour.Intheevening,afterdinnerwewillgototheBiluotaBar-styleAmusementParktowatchtheshowsandhavethebonfireparty.OK,nowpleasetakearestifyoulike.TASK1SituationalDialogueServicesonReturningtotheHotelafterSightseeingMakeupadialogueaccordingtothefollowingsituation.Aftertheday'stouractivities,thetourgroupiscomingbacktothehotelbycoach.ThetourguideMaryofCITSreviewstheday'ssightseeingactivities,answersthequestionsandtellthetouriststomorrow'sarrangementsonthewaybacktothehotel.IV.Practice

TipsforServicesonReturningtotheHotelafterSig