25秋国家开放大学《商务英语3》形考任务参考答案

国家开放大学《商务英语3》形考任务参考答案形考任务说明，本形考任务参考答案不包含口语形考任务1-3（占总形考任务15%）。综合测试形考任务（40%）一、交际用语(共计10分，每小题2分)(1)–MayIsuggestthesalesstartonoraboutOctober1st?–___________________________________A.That'sagreatidea!B.Whatdoyoumeanbythat?C.Ilikesalespeopleinyourdepartment.(2)-Whataboutanothercoffee?-_____________________A.No,thanks.B.You'resokind.C.Sorryforthetrouble.(3)–Couldyougivemeyoursignaturehere?–___________________________________A.Ourmaingoalistoestablishourbrandname.B.Theymaketheaudiencefeelcomfortable.C.Sorry.I'mafraidIdidn'tquitecatchthat.(4)-Howoftendoyouhavelisteningclassesinaweek?-_____________________A.Listeningclassesaredifficult.B.Lastweekandtheweekbefore.C.EveryMondayandFriday.(5)–What'syouropinionforpromotionofourproducts?–__________________________________A.Wemayorganizeageneralmeetingfirst.B.Perhapswecansendcopiestotheboss.C.Whydon'twetryonlineadsforourproducts?(6)–Whataboutthecommission?–____________________________________A.t'sageneralpracticeeverywhereelse.B.Ofcourse,I'dgiveyouourlowestquotation.C.I'mafraidyouhavetotellmehowlargeyourorderis.(7)–Excuseme,____________________________________–Itstandsforstrengths,weaknesses,opportunitiesandthreats.A.howdoyouknowbySWOT?B.whatdoyoumeanbySWOT?C.whatisyourmeaningbySWOT?(8)-Excuseme.Idon'twanttointerruptyoubut...-_____________________A.CanIhelpyou?B.Certainly,howdareyou.C.It'squiteallright.(9)–Let'sgooverourpromotionplanonceagain,shallwe?–___________________________________A.Thisisobviouslytooheavy.B.OK.Wehaveeightretailersandtheteamispreparingforalaunchevent.C.Theymaketheaudiencefeelcomfortable.(10)-_____________________-Heteachesphysicsinaschool.A.Whatdoesyourfatherwanttodo?B.Whoisyourfather?C.Whatisyourfather?(11)-Doyoumindtellingmewhereyouarefrom?-_____________________A.Certainlynot.I'mfromLondon.B.Sure,IwasborninLondon.C.Notreally,youcandoit.(12)-Didyouhaveanytroublewiththatjob?-_____________________A.Yes,quitealot.B.No,notalot.C.Yes,rathermuch.(13)-CanIhelpyouwithyoursuitcase?-_____________________A.Ihavenoidea.B.No,no.IcancarryitmyselfC.Thankyou.Icanmanagemyself.(14)-Mygrandmother'stakenillandI'vegottogodowntothehospital.-_____________________A.Wearegoingtothesameplace.B.Verysorrytohearit.Ihopeit'snothingserious.C.Really?(15)–Kathy，I'dlikeyoutomeetMaggieJacobs.–_______________________________,Maggie.You'redoingagreatjob.A.I'mpleasedtomeetyouB.It'sgreattoseeyouagainC.I'mhappytomeetyoutoo(16)–_______________________________–Usually,thesimilarcontractssignedwithotherconsigneesarebasedon12months.A.Whatisthedeadlinefortheconstruction?B.Howlongisyourconsignmentterm,normally?C.Whatdoyouthinkofthepaper-workforthecontract?(17)-Pleasegivemeahand,won'tyou?-_____________________A.Ofcourse,Iwill.B.You'rewelcome.C.Youaresokind.(18)-Youhaven'tlosttheticket,haveyou?-_____________.Iknowit'snoteasytogetanotheroneatthemoment.A.Ihopenot.B.Yes,I'mafraidso.C.Yes,Ihave.(19)–Then,whatkindofmusicareyougoingtohaveinthebackground?–___________________________________A.Thisisobviouslytooheavy.Peoplewon'tbeabletocarryit.B.We'dbetteruselightones.Theymaketheaudiencefeelcomfortable.C.Ourmaingoalistoestablishourbrandnameamongourtargetaudience.(20)–Goodmorning.FarEastLogisticsCompany.__________________________–Goodmorning.ThisisMaggieBonner.Iwouldliketoknowyourfreightforwardingbusiness.A.MayIhelpyou?B.Whatdoyouwant?C.Whoisthatcalling?(21)-Howisthemovie?Interesting?-_____________________A.Itwasshownlateuntilmidnight.B.Itwasstarredbyafewfamouspeople.C.Farfrom.IshouldhavestayedathomewatchingTV.(22)–___________________________________–Well,itisaseparatedepartment.Buttherearetwolaboratories,oneateachproductionplant.A.Whataboutthetrainingmanagerandthehumanresourcesmanager?B.Whatabouttheboardofdirectorsandthechairman?C.WhatabouttheResearchandDevelopmentDepartment?(23)-_____________________-Heteachesphysicsinaschool.A.Whatdoesyourfatherwanttodo?B.Whoisyourfather?C.Whatisyourfather?(24)-Pleasehelpyourselftothefish.-_____________________A.Thanks,butIdon'tlikefish.B.Sorry,Ican'thelp.C.Well,fishdon'tsuitme.(25)–Goodafternoon.CanIhelpyou?–_______________________________–Adepositaccountoracurrentaccount?A.Thankyou.I'dliketoorderacheckbook.B.Sorry,Idon'thaveabankaccountatall.C.Yes,I'dliketoopenanaccount.二、词汇语法(共计30分，每小题2分)阅读下面的句子，从A、B、C三个选项中选出一个能填人空白处的最佳选项。(1)Theletterofcreditapplicantcannotsoreadilyenjointhe________bank.A.confirmingB.confiningC.conforming(2)Theorganizationstartedwithasmallnumberofchildren__________tentotwelve.A.beingagedB.agedC.aging(3)Bynextyear,wewill_____________enoughmoneyforthenewcar.A.saveB.besavedC.havesaved(4)Sofar,BankofChina__________thequalificationstoengageinall-channelindividualforeignexchangesettlementandsalebusiness.A.obtainsB.willobtainC.hasobtained(5)_____thecompanyhaveenoughevidencetoproveit'sourfault,theycan'twin.A.SinceB.OnceC.Unless(6)Oneofthewaystohelpyoustayenergizedistoengageinaquickconversationwithhigh-energycolleaguesbecausetheirpositiveenergymay___________you.A.refreshB.affectC.discourage(7)WiththeRMBaccountyoucan___________anddepositRMBcashdirectly.A.extendB.withdrawC.complete(8)The________industryofthiscountryhasbeenrunningdownsince1970s.A.manufacturingB.maneuveringC.manipulating(9)Theminuteyouapply________insurance,carriershavetherighttodigthroughyourmedicalrecords.A.toB.forC.with(10)Ratherthanattacktheorganizationthattriestodestroytheplan,theteamleaders________realhardissues.A.turnovertoB.enterintoC.getdownto(11)Theyalsoaccusehim________tryingtosellMr.Obama'sSenateseattothehighestbidder.A.onB.ofC.for(12)Theydidn'treplytous,sowehavenothingtodobut______.A.waitingB.towaitC.wait(13)Sometimesyourbodylanguage,gesturesandexpressionsmaytellpeople________aboutyouthanthewordsyouuse.A.mostB.moreC.much(14)Don'tloseyourheartbutdoyourutmostinsteadofmakingexcuses_____youcan'twinthecase.A.thatB.whenC.why(15)Goodhigh-techresearchersmustrealizethattheirproducts__________meetconsumers’needs.A.willB.aretoC.areaboutto(16)Whenyousetupyouronlinebanking,besure___________allofyouraccountsatthebankarelisted.A.whichB.whenC.that(17)Themanageraskedthecustomers_________________.A.howoftendidtheyvisittheshopB.iftheyweresatisfiedwiththenewdishC.whenwasthecompanyfounded(18)Itgloballyallowsustoexpandourmarketsforbothgoodsandservicesthatotherwisemaynothavebeen__________tous.A.negotiableB.capableC.available(19)I'm__________you'dhavetotellmehowlargeyourorderisgoingtobe.A.nervousB.worriedC.afraid(20)Moreyoungpeople___________theorganizationonceitbegantoteachbusinessskillsaspartoftheschoolday.A.tookpartB.joinedC.participated(21)I'll______theexchangerateandservicechargeandthentypeupthecheckforyou.A.makeupB.figureoutC.carryout(22)Ideallyanegotiationshouldbeawin-winsituationsobothyouandyourcustomerwillprobablyhaveto___________onsomepoints.A.giveinB.giveoutC.giveover(23)Mr.Tanakahassubscribed__________anEnglishlanguagemagazinefromtheUnitedStates.A.onB.toC.at(24)Iusuallygetacommissionofabout6%fortheimports.It'sageneral__________everywhereelse.A.progressB.pretenseC.practice(25)Acompany,_____profitsgrowthisgettingslowerandslower,hastocarefullyfindtherightwayout.A.whyB.whoseC.which(26)Youcan'timaginehow_____whentheyknewtheyfailedinthebid.A.frustratedtheywereB.theywerefrustratedC.weretheyfrustrated(27)Theworldwideattention_____energycrisissinceithasagreatimpactonsustainabledevelopment.A.hasfixedonB.hasbeingfixedonC.hasbeenfixingon(28)The________holderscanchoosetobuythephonewitha50%discount.A.shareB.policyC.voucher(29)Often,teamscan__________problemsmorequicklythanwhatyoucanaccomplishonyourown.A.conductB.tackleC.deal(30)Additionally,makesurethatyourpasswordislongenoughto______easilybeinghacked.A.preventitfromB.provideitwithC.doawaywith(31)ThereisthePlanningDepartment—ChowFungis__________it.A.onchargeofB.inchargeofC.underchargeof(32)Withoutinformation,amanagerwillnotknowwhatconsumerswant,howmuchinventoryis__________andwhenmoreproductsshouldbeproducedandshipped.A.instockB.atstockC.onstock(33)AnITsystematapersonalcomputermanufacturermayhelpamanager__________theinformationandrecommendanaction.A.analyzingB.analyzeC.toanalyze(34)BusinesspeoplefromallovertheworldaregatheringinGuangzhou,__________businessinformationanddevelopingfriendship.A.examiningB.extendingC.exchanging(35)Sofar,BankofChina__________thequalificationstoengageinall-channelindividualforeignexchangesettlementandsalebusiness.A.obtainsB.willobtainC.hasobtained(36)Hadhefollowedhissupervisor'sadvice,he_____histask.A.hasfulfilledB.wouldfulfillC.wouldhavefulfilled(37)Wewill_____anorderwithyourcompanyfordigitalcameras.A.reserveB.bookC.place(38)Thedonationsaretaxableforthetransferofimmovableproperty,butthe__________willbeassessedbythetaxauthority.A.accountingB.profitC.turnover(39)Thereisnothingtostopa/an________companyfromcreatingthesameproduct.A.rivalB.opponentC.competitive(40)Ournewtypeoftreadmillis______releasenextmonth.A.duetoB.dueforC.due(41)Ifyouwantto__________aprojectandchoosethebestprocessforcompletingthatproject,managingbyteamworkisthewaytogo.A.speedupB.hangupC.breakup(42)Arethereanyotherfeaturesworth__________abouttheorganizationofthecompany?A.mentioningB.tomentionC.mention(43)Someofyourproductsareuniqueindesign.Theymayfindaready__________inourcountry.A.maintenanceB.marketC.manufacturer(44)Mr.Wangboughtanewhouse,_________wasveryfavorable.A.thepriceB.whichpriceC.thepriceofwhich(45)Ican'tattendthemeetinginWashingtonnextweeksoI__________youasthemostablesubstitute.A.hadproposedB.proposedC.haveproposed(46)Whetheryouleavetownforadayorforaweek,havingsomethingfunyou__________willexciteyouandstimulateenergy.A.havebeenlookingforwardtoB.willlookforwardtoC.aregoingtolookforwardto(47)The___________youhavewithapersondeterminesthekindoflanguageyouuse.A.relationshipB.decisionC.arrangement(48)Naturaldisastershaveobviouslycausedthecountry'seconomic________.A.budgetB.penaltyC.crisis(49)Ifyoudon'tcountanythinghedoeswell________,helooksprettylousy.A.inhisfavorB.onhisbasisC.inhishonor(50)Themanagementstyleyouselectwill__________yourpeopleskillsandknowledge,andavailableresources.A.dependonB.dealwithC.comeupwith(51)Pleasefindenclosedourbrochureandotherleaflets__________ourrangeofservices.A.outlinedB.outlineC.outlining(52)BeforeIcametoBeijing,I__________asanexecutivesecretarywithatradingcompanyforoneyearinBritain.A.amworkingB.hadworkedC.haveworked(53)Tonydoesn'tunderstand_________________.A.howcanhegetpromotedquicklyB.whyhiscolleaguessoefficientC.whathisbossreallythinksofhim(54)Thetwoleaderswerenotgoodatplanningandmanaging,otherwisetheteam____________thecompetition.A.wouldhavewonB.wouldwinC.hadwon(55)Thelittleboyissickandmust__________aftertheoperation.A.belookedafterB.lookafterC.takecareof(56)SteveJobs,Apple'sformerchief________,madeafamousspeechatStanfordUniversity.A.presidentB.executiveC.officer(57)Theminuteyouapply________insurance,carriershavetherighttodigthroughyourmedicalrecords.A.toB.forC.with(58)__________law,taxableservicesrefertotransportation,construction,finance,insuranceandthelike.A.DuetoB.ApartfromC.Accordingto(59)The________valueoftheartwasputintoperspectivebytheimportanceofthecause.A.moneyB.monetizedC.monetary(60)Istartedwithmyfirstjobin2010andI___________tothepositionofsalesmanagerinabouttwoyears.A.hadbeenpromotedB.waspromotedC.havepromoted(61)Mrs.Ann_________toanimportantconferencebythetimehersonarriveshere.A.willhavegoneB.wouldhavegoneC.willgo(62)___________thiscoatisexpensive,itwillnevergooutofstyle.A.ButB.AlthoughC.Unless(63)Itisnecessarytodevelopthoseprojectswhichareboth________andenvironmentallyfriendly.A.sociableB.remarkableC.profitable(64)Evenatyoungages,childrenshouldlearntobe__________theirownsocialinteractions.A.responsibleforB.subjecttoC.suitablefor(65)Jackfeltquitedisappointedwiththemoviebecausehehadexpected______tobemuchbetter.A.thatB.oneC.it(66)Onlinebankingreferstobankingactivitiesthat___________overtheInternetonasecurewebsite.A.arecarriedoutB.carryoutC.willbecarriedout(67)Ifyoucansupplytheequipment,pleasedonothesitatetocontactwithus________.A.forreturnB.inreturnC.byreturn(68)Pleasejustfillinthisformwithyournameandaddress__________capitalletters.A.withB.inC.at(69)Businessescanusefree__________tobuildrapportandengagecustomersinproductsorservices.A.productsB.examplesC.samples(70)MikeandBobaretalkingabouthowtomake_________ofadvertisingtopromotetheproducts.A.usageB.useC.advantage(71)Youcansendthemgifts______yourmostloyalcustomers.A.inreplytoB.withregardtoC.inhonorof(72)No,notreally.Itisbecomingmoreimportantwiththeever__________economy.A.grownB.togrowC.growing(73)Nomatter_____fullhisscheduleis,hecanalwaysgettimeoffworktobewithhisfamily.A.howB.whatC.when(74)Ithinkabusstopadvertisementisaverywisechoiceto___________ourproducts.A.launchB.promoteC.campaign(75)Toomanydebtsinacompanyeasily_______bankruptcy.A.resultfromB.leadfromC.resultin(76)Onlinebankingdevelopedinthelate1990sandgrewmorepopularovertheyearssinceitcanmakeone'sfinanciallifemuch___________tomanage.A.beeasyB.easierC.easy三、阅读理解(共计60分，每小题4分)阅读下面的短文，根据文章内容进行选择1.Nomatterhowsmallyourbusinessisandwhatindustryyouarein,yourcompanyhasassets.Fromacomputertoaprocessingplant,everysinglethingyourcompanyownsisanasset.Assetscanbeindifferentforms.Someassetsarephysical,suchascomputers,filingcabinets,anddeliveryvans.Othersarelegallybindingpromises,suchasaccountsreceivable,themoneyowedtoyourcompany.Stillothersseemtoexistmoreonpaper,forexample,ayear'sworthofinsurancepaidinadvance.Nomatterwhatformittakes,anythingwithmonetaryvaluethatyourcompanyownscountsasanasset.Assetsappearonyourbalancesheet,reportingthekeyfinancialstatementsattheendofeachaccountingperiod.Yourassetswillbesplitintodifferenttypestomakeanalysiseasier.Theorderinwhichyoulistthemonthebalancesheettypicallymatchesthewaytheyappearinyourchartofaccounts.Assetsdomorethanjustshowuponreports,though.Theyaretheresourcesyourcompanyusestoproducerevenue.Yourbusinesscannotbringinsaleswithoutassets.Forproduct-basedbusinesses,youcan'tproduceanythingwithoutproperassets.It'strueforservicecompaniesaswell.Atleast,youmusthavecashtopayyourexpensesandtohelpgetthewordoutthatyourcompanyexists.Servicecompaniesalsoneedbasictoolstoprovideservicetocustomers:ahairstylistneedsachair,scissors,andstylingtools;anaccountantneedsacomputerandalotoffilecabinets.Assetsarekeyfactorsforanybusiness.综合题(20分)(1)Accountsreceivableisnotphysicalasset.A.TB.F(2)Accordingtothepassage,assetsappearontheincomestatement.A.TB.F(3)Everybusinesscanbringinsaleswithoutassets.A.TB.F(4)Anaccountantisresponsibleforbookkeeping.A.TB.F(5)Thepassageisdiscussingifeverybusinesshasassetsornot.A.TB.F2.Hardsellandsoftsellareimportantbusinesstermsandusefulstrategiesforsalesstafftoknowandunderstand.Bothofthemcanwork.Theeffectdependsonthetypeofcustomersandthetypeofproducts.Ahardsellisakindofmoredirectandforcefulsalestactics.Thesalespersonjustkeepsexplaininghowgoodtheproductis,whypeopleshouldbuyitandevenhowthepricesmightincreaseiftheconsumerwalksoff.Asoftsellisadifferentapproach.Thesalespersontriestobuildtrustwithconsumers.Hedoesn'tputpressureonthemtobuythings,justrecommendingaproductandlettingtheconsumersmaketheirowndecisions.Anexampleofsoftsellistodistributefreesamplestowhichcustomersoftenrespondfavorably.Businessescanusefreesamplestobuildrapportandengagecustomersinproductsorservices.Recommendingproductsbetweenfriendsisalittlebitlikedoingsoftselling.Peopledon'treallycareifsomeoneelsebuystheproduct.Theyarejustgivingtheirhonestopinionsandtryingtobehelpful.Humorinadvertisingisalsousedtoattracttheconsumer'sattentionandgettheminterestedintheproductsorservices.Customersoftenresisthardsalestactics,thusmakingsoft-sellingmuchmoreeffectiveforsuccess.综合题(20分)(1)What'sthetopicandmainideaofthepassage?A.SellingStrategy–SalesStaffB.SalesStaff–WhatSalesStaffShouldKnowC.SellingStrategy–HardSellandSoftSellStrategies(2)Customersoften_________hardsalestactics,thusmakingsoft-sellingmoreeffectiveforsuccess.A.resistB.opposeC.object(3)Examplesofsoftsellmentionedinthepassageinclude__________.A.distributingfreesamplestocustomersB.recommendingproductsamongfriendsC.alltheabove(4)Makinghumorousadvertisementsisoneoftheapproachescompaniesuseto__________.A.reducesellingcostsB.attractpeople'sinterestsC.avoidshortageofsalesstaff(5)Accordingtothepassagetheauthorindicatesthat__________.A.softsellispreferredbybusinesscompaniesB.hardsellisrarelyresistedbycustomersC.softsellisexpensive3.OnlinebankingreferstobankingactivitiesthatarecarriedoutovertheInternetonasecurewebsite.Itdevelopedinthelate1990sandgrewmorepopularovertheyearssinceitcanmakeone'sfinanciallifemucheasiertomanage.First,youcanuseonlinebankingtopayyourbills.Mostbankshaveasectioninwhichyousetuppayees.Fillouttheinformationonce,youcansimplychoosethatprofileeverytimeyoupayabillonline.Second,onlinebankingallowsyoutoaccessyouraccounthistoryandtransactionsfromanywhere.Itisthequickestwaytocheckandseeifatransactionhasclearedyouraccount.Italsoenablesyoutofindoutaboutunauthorizedtransactionsmorequickly.Third,onlinebankingalsoallowsyoutotransfermoneybetweenaccountseffectively.Itismoreconvenientthanusingtheautomatedphoneservice.Whenyousetupyouronlinebanking,besurethatallofyouraccountsatthebankarelisted.Thiswillmakeiteasiertotransfermoneyandmakeloanpaymentsonline.Obviously,youneedtopayspecialattentiontoyoursafetyorprivacyusingonlinebanking.Itisimportanttoclearyourcookiesaftereachbankingsession,especiallyatapubliccomputer.Additionally,makesurethatyourpasswordislongenoughtopreventitfromeasilybeinghacked.Nevergiveyouronlineaccountinformationtoanyoneelse.Checkyourcreditreportregularly.Thus,youcanprotectyourselffromidentitytheft.综合题(20分)(1)OnlinebankingreferstobankingsystemswhereyoucancarryoutyourbusinessovertheInternetonanywebsite.A.TB.F(2)Mostbankshaveasectioninwhichyousetupyourownbusiness.A.TB.F(3)Onlinebankingisthequickestwaytocheckifatransactionisdone.A.TB.F(4)Onlinebankingismoreusefulandeasierthanautomatedphoneservice.A.TB.F(5)Nodoubt,youhavetokeepaspecialeyeonyoursafetyorprivacyonlinebanking.A.TB.F4.Weallhavethosedayswhenallwewantistocrawlbackinbedforafewmorehours.Unfortunately,fewofushavethatluxury.Thefollowinghintsmayhelpyoustayenergized,oratleastgetyougoinguntilyoucanmakethetimeforrest.・Engageinaquickconversationwithhigh-energycolleagues.Theirpositiveenergymayrefreshyou.Justbecarefulnottodragthemdown!・Snackmore!Havingahealthysnackonhand,likeagranolabarorfruitcanhelpyourbloodsugarlevelsandmayprovideahealthyboostofenergy.However,moderationiskey!Overeatingwilldotheoppositeanddragyoudown!・Exercise.Ifyouknowthatyourscheduledoesnotallowforavisittothegymtoday,findawaytomovearoundduringyourday.Insteadofsendinganemailtoyourco-worker,walktoherdeskorjusttakethestairstoday,eventhoughyou'retired.Peoplewhoexercisegetmorerestfulsleepandoftenfeelmoreenergizedthanthosewhodon't.・Drinkwater.“Hydrationiscritical,”saysStevenMasley,medicaldirectorofthePritikinLongevityCenterinAventura,Florida.Muchofyourbodyismadeofwater.“Ifyoudon'thydrate,you'regoingtofeeltired.”・Planavacation.Whetheryouleavetownforadayorforaweek,havingsomethingfunyou'vebeenlookingforwardtowillexciteyouandstimulateenergy.综合题(20分)(1)Themainideaofthepassageishowtogetalongwithcolleagues.A.TB.F(2)Engageinalongconversationwithhigh-energycolleaguesmayhelpyoustayenergized.A.TB.F(3)Healthyrefreshmentscanhelpyourbloodsugarlevels.A.TB.F(4)Ifyoudrinkenoughwater,youwillneverfeeltired.A.TB.F(5)Planningavacationoutofthetownwillexciteyouandstimulateenergy.A.TB.F5.Informationisimportantbecauseitprovidesthefactsthatsupplychainmanagersusetomakedecisions.Withoutinformation,amanagerwillnotknowwhatconsumerswant,howmuchinventoryisinstock,andwhenmoreproductsshouldbeproducedandshipped.Inshort,withoutinformation,amanagercanonlymakedecisionsblindly.Managersmustunderstandhowinformationisgatheredandanalyzed.Thisiswhereinformationtechnologycomesintoplay.Informationtechnologyservesastheeyesandearsofmanagementinasupplychain,capturinganddeliveringtheinformationnecessarytomakeagooddecision.Forinstance,anITsystematapersonalcomputermanufacturermayhelpamanageranalyzetheinformationandrecommendanaction.Themanagercanusetheremainingchipsfirst,thenlookatdemandforecast,anddeterminewhethertoordermorechips.Therearefourreasonswhytimelyandaccurateinformationhasbecomemoreimportantforeffectivelogisticssystemdesignandoperations.First,customersrecognizeinformationaboutorderstatus,productavailability,deliveryschedule,andshipmenttrackingasnecessaryelementsoftotalcustomerservice.Then,managersrealizethatinformationcanbeusedtoreducehumanresourcerequirements.What'smore,informationincreasesflexibilitywithregardtohow,when,andwhereresourcesmaybeusedtogainstrategicadvantage.Andfinally,enhancedinformationtransferandexchangecapabilityofusingtheInternetischangingrelationshipsbetweenbuyersandsellersandrefiningchannelrelationships.综合题(20分)(1)Whyisinformationimportanttosupplychainmanagers?A.Becausemanagersneedtheinformationtomakedecisions.B.Becausemanagersneedtoknowwhatconsumerswant.C.Becausemanagerswanttoknowtheproductinventory.(2)WhichisNOTthefunctionofinformationtechnology?A.Informationtechnologyworkstocapturenecessaryinformation.B.Informationtechnologyisusedtodelivernecessaryinformation.C.Informationtechnologyisappliedtogatherasmuchinformationaspossible.(3)WhatisNOTconsideredasanecessaryelementoftotalcustomerservice?A.productpriceB.orderstatusC.shipmenttracking(4)Whatkindofflexibilitydoestheinformationincrease?A.TheflexibilitytobuyresourcesB.TheflexibilitytouseresourcestogainstrategicadvantageC.Theflexibilitytoaskquestionsaboutresources(5)Whatischangingtherelationshipsbetweenbuyersandsellers?A.TheavailableproductsB.TheuseoftheInternettoexchangeinformationC.Theoverallcustomerservice6.Witheconomicdevelopment,Chinesebanksareextendingservicesinmoreandmorecountries.ThefollowingisabriefintroductiontoRMBbusinessforpersonalcustomersofferedbytheBankofChinaintheUnitedStates.ToopenanRMBaccountwiththeBankofChinaintheUSA,youmustfirstopenaUSDaccount.Ofcourse,aminimumdepositrequirementisneededforboththeUSDandtheRMBaccounts.ThenyoumustcompletetheBanksAccountApplicationFormandanInternalRevenueService(IRS)Formonyourstatus.Inaddition,youarerequiredtoprovidetheBankwithyourSocialSecurityNumberandtwovalididentificationdocuments.OneisyourPassportorDriver'sLicense,theotherisyourmajorcreditcard,employeeidentificationcard,orhealthinsurancecard.WiththeRMBaccount,youcanwithdrawanddepositRMBcashdirectly.Thedailylimitis20,000yuanoneachtransaction.Usually,aservicefeeischargedforwithdrawalsabove3,000yuan.YoucanalsoexchangeUSDforRMBorexchangeRMBforUSD.ThedailylimitisUSD4,000worthofRMB.Becarefulabouttheexchangerates.TheymightnotbethesameastheexchangeratesofferedinChina.Forfurtherinformation,youcancallthebank'scustomerservicehotlineat123456789toextension9578,orpayavisitto.综合题(20分)(1)ToopenanRMBaccountwiththeBankofChinaintheUSA,youmustfirstopena(n)______account.A.RMBB.HKDC.USD(2)Thereisaminimumdepositrequirementfor______.A.theUSDaccountonlyB.theRMBaccountonlyC.boththeUSDandtheRMBaccounts(3)Whichofthefollowingisnot