空乘考试英语真题及答案

空乘考试英语真题及答案

一、单项选择题（每题2分，共20分）1.What'stheEnglishfor“登机口”？A.exitB.boardinggateC.arrivalhallD.departurehall2.“I'mafraidtherearenoavailableseats.”这句话的意思是？A.恐怕没有空座位了。B.恐怕没有靠窗座位了。C.恐怕没有靠过道座位了。D.恐怕没有头等舱座位了。3.Thepassengersshouldbeattheairportatleasttwohoursbeforetheflight______.A.takeoffB.takesoffC.tookoffD.willtakeoff4.“CanIhaveaglassofwater?”这里“aglassof”意思是？A.一杯B.一瓶C.一罐D.一碟5.Theflightattendanthelpsthepassengerswiththeir______.A.luggagesB.luggageC.baggagesD.baggage's6.“Pleasefastenyourseatbelt.”中“fasten”意思是？A.解开B.调整C.系好D.放松7.Wewill______inBeijingintwohours.A.arriveB.reachC.gettoD.arriveat8.Thecaptaininformedthepassengersthattheflightwouldbe______duetobadweather.A.ontimeB.delayedC.canceledD.early9.“windowseat”指的是？A.靠过道座位B.靠窗座位C.中间座位D.头等舱座位10.“Ladiesandgentlemen,welcome______ourflight.”A.onB.inC.toD.at二、多项选择题（每题2分，共20分）1.Whichofthefollowingaresafetyequipmentontheplane?A.lifejacketB.oxygenmaskC.seatbeltD.emergencyexit2.Whatshouldflightattendantsdoduringtheflight?A.Servefoodanddrinks.B.Providemagazines.C.Checkpassengers'seatbelts.D.Assistpassengerswithspecialneeds.3.Whichwordsarerelatedtoflightinformation?A.flightnumberB.departuretimeC.arrivaltimeD.seatnumber4.Whenwelcomingpassengersonboard,flightattendantscansay:A.Welcomeaboard!B.Nicetoseeyou!C.Haveapleasantflight!D.Enjoyyourjourney!5.Whichofthefollowingarecommonrequestsfrompassengers?A.CanIhaveablanket?B.Ineedapillow.C.Whereistherestroom?D.Pleaseturnuptheairconditioner.6.Whatqualitiesshouldagoodflightattendanthave?A.Goodcommunicationskills.B.Patience.C.Strongphysicalcondition.D.Abilitytohandleemergencies.7.Whichofthefollowingarepartsofanairport?A.terminalbuildingB.runwayC.controltowerD.parkinglot8.Inanemergencysituationontheplane,flightattendantsneedto:A.Keepcalm.B.Followemergencyprocedures.C.Comfortpassengers.D.Evacuatepassengersquickly.9.Whichofthefollowingphrasesareusedtoaskforhelp?A.Excuseme.B.Canyouhelpme?C.Ineedsomeassistance.D.Thankyou.10.Whatservicesmaybeprovidedinthefirstclass?A.Specialmeals.B.Morecomfortableseats.C.Personalentertainmentsystem.D.Priorityboarding.三、判断题（每题2分，共20分）1.“Lavatory”and“restroom”bothmeanthetoiletontheplane.（）2.Flightattendantsshouldalwayskeepasmileontheirfaces.（）3.Thepilotisresponsibleforservingfoodanddrinkstopassengers.（）4.“Economyclass”isthemostexpensiveclassontheplane.（）5.Ifapassengerisairsick,theflightattendantshouldgivehim/hersomemedicineimmediately.（）6.Passengerscanusetheirmobilephonesduringthewholeflight.（）7.Thedutyofflightattendantsisonlytoservepassengers'foodanddrinks.（）8.“Boardingpass”iswhatpassengersneedtoshowwhengettingontheplane.（）9.Theflightattendantshouldhelppassengersputtheirluggageintheoverheadbin.（）10.Incaseofanemergency,passengersshouldfollowtheinstructionsoftheflightattendants.（）四、简答题（每题5分，共20分）1.Whatshouldaflightattendantdowhenapassengerhaslosttheirluggageontheplane?答案：First,calmthepassenger.Thenhelpsearcharoundtheseat.Ifnotfound,recorddetailslikeappearance,content,andreporttorelevantdepartments.2.Whyisitimportantforflightattendantstohavegoodcommunicationskills?答案：Goodcommunicationhelpsflightattendantsunderstandpassengers'needsaccurately,provideproperservice,handleproblemssmoothly,andensureapleasantflightexperienceforpassengers.3.Listtwocommonemergencysituationsonaplane.答案：Oneissuddenturbulence.Theotherisamedicalemergencyofapassenger.4.Howcanflightattendantsmakepassengersfeelmorecomfortableduringtheflight?答案：Offertimelyservicelikefood,drinks,andblankets.Keepafriendlyattitude,answerquestionspatiently,andhelpwithspecialrequests.五、讨论题（每题5分，共20分）1.Discusshowflightattendantscanhandleculturaldifferencesamongpassengers.答案：Flightattendantsshouldlearnaboutdifferentcultures'taboosandcustoms.Respectpassengers'beliefsandhabits,communicatewithanopenmind,andadjustservicemethodsaccordinglytomakeeveryonefeelrespected.2.Whatarethekeypointsforflightattendantstoensuresafetyduringtheboardingprocess?答案：Checkboardingpassesaccurately,ensurepassengersboardinorder,helpwithluggageplacement,remindpassengerstofastenseatbelts,andbealertforanypotentialsafetyhazards.3.Talkaboutthesignificanceofteamworkamongflightattendants.答案：Teamworkallowsforefficientservicedelivery.Flightattendantscansupporteachotherinhandlingvarioustaskslikeservingfood,handlingemergencies,andmeetingpassengers'needs,ensuringasmoothflight.4.Ifapassengerisveryangryaboutaserviceissue,howshouldaflightattendantdealwithit?答案：Listenattentivelytounderstandtheproblem.Apologizesincerely,explainthesituation,andofferpracticalsolutions.Keepcalmandpatientthroughouttor