Unit 9 Human Resources大学商务英语课件

Unit9

HumanResources所有教学资源，我们给；所有复杂操作，我们做；图书附赠，永久免费，只为老师用书更方便课件教案微课扫码题库建课互评考试平台

学习工具【LearningObjectives】Afterfinishingthisunit,studentsshouldknowhowtoaskanemployeequestions.knowhowtoansweranemployer’squestions.knowhowtowriteamemo.Warm-up

1．Matchthejobinterviewquestionswiththeiranswers.(1)Howmanyjobshaveyouhadsinceleavinguniversity?(2)Whyhaveyouchangedjobssooften?(3)Whathaveyoudonethatshowsleadership?(4)Inwhatwayhaveyouchangedsinceyoujoinedthecompany?(5)Haveyoueverworkedwithadifficultperson?(a)Inowhavemoreresponsibilityandworklongerhours.(b) Well,Ileadthesalesteam.I’malsochairpersonofalocalbusinessassociation.(c) Iwantedtoearnmoremoney.(d) Well,thebossinmylastcompanywasn’teasytoworkwith.(e) I’veworkedforsixcompanies.(1)—(e)(2)—(c)(3)—(b)(4)—(a)(5)—(d)

2.Workinpairs.Decidewhichoftheseinterviewtipsareforinterviewersandwhichareforcandidates.Thenchoosethetipsyouagreewith.Becompletelyhonestatalltimes.Trytohelpthecandidatetorelax.Alwayswearyourbestclothes.Donotaskalotofquestionstowhichpeoplecananswer“yes”or“no”.Listencarefullyandmakealotofnotes.Arrivehalfanhourearlyfortheinterview.Askadifficultquestionatthebeginningoftheinterview.Getanexpensivehaircut.Theinterviewtipsforinterviewers:Trytohelpthecandidatetorelax.Donotaskalotofquestionstowhichpeoplecananswer“yes”or“no”.Listencarefullyandmakealotofnotes.Askadifficultquestionatthebeginningoftheinterview.Theinterviewtipsforcandidates:Becompletelyhonestatalltimes.Alwayswearyourbestclothes.Arrivehalfanhourearlyfortheinterview.Getanexpensivehaircut.Listening&Speaking

NewWordsandExpressionssecretarialwork秘书工作shortlist供最后挑选（或考虑）用的候选人名单vacancyn.空职；空缺appealingadj.有吸引力的Task1:Listentothedialogueandchoosethebestanswerforeachquestion.1.Howdidthewomangettoknowaboutthejobvacancy?________A.Byreadinganewspaperad.B.Bylisteningtothemorningnews.C.ByseeingacommercialonTV.D.Bycallinganemploymentservice.2.Whydidthewomanfindthejobappealing?________A.Shecouldimproveherforeignlanguages.B.Shecouldworkclosetoherfamily.C.Shecouldtraveloverseasfrequently.D.Shecoulduseherpreviousexperiences.AB3.WhathadthewomanbeendoinginGeneva?________A.Takingmanagementcourses.B.Workingasasecretary.C.TeachingEnglishatauniversity.D.StudyingforadegreeinFrench.4.Whatwasthewomanaskedtodointheend?________A.Prepareforaninterviewinacoupleofdays.B.Readtheadvertisementagainformoredetails.C.Sendinawrittenapplicationassoonaspossible.D.Gettoknowthecandidatesontheshortlist.CBTask2:Listentothedialogueandfillintheblankswiththemissingwords.NewWordsandExpressionssportswearn.运动装

routineadj.例行的，常规的creativeadj.

有创造力的

enthusiasticadj.

热情的comprehensiveadj.

全面的

impatientadj.

不耐烦的Interviewer:Goodmorning.PhilipBarras,isn’tit?_________________.Philip: Yes,that’sright.Goodmorning.Interviewer:Well,Philip,IseefromyourCVthatyouhavesomeexperience___________________.Philip: Yes,Ihave.I’veworkedinthemarketingdepartmentof_______________________forthelastyear.

PleasetakeaseatworkinginmarketingalargesportswearcompanyInterviewer:Canyoutellmewhatyouenjoymostaboutyourcurrentjob.Philip: Yes,well...I’velearntalotworkingwiththesalesandmarketingteam.Ilikethevariety—youknow,it’snotalways_______________.Andpeopleontheteamaregreat—everyoneworkstogetherandhelpseachother.Ienjoythesatisfaction—whenwe_______________,Imean...it’sverysatisfying.Interviewer:Andwhatabouttheroutinetasks,theadministrationandsoon?Philip: Yes,Ihavetodothattoo,butit’snotaproblem.Ithinkeveryjobhas...well,aboringpart.I’mquitewell-organized,andactuallyIthinkit’simportanttodotheroutinethingswell,too.thesameroutinemeetourtargetsInterviewer:Isee.Now,whywouldyouliketoworkhere?Philip: Well,Ithinktherearetworeasons,mainly.Thejoblooksveryinteresting—someoftheareas_______________whatIdonow,butwithmoreresponsibility.SoIthinkitwillbeachallenge,butitwillbeexciting.Andthen...inabigcompanylikethis,IthinkI’llhave_____________________newthings.Interviewer:So,lookingtothefuture,whatwouldyouliketobedoinginafewyears’time?Philip: I’dliketobeinchargeofmyownaccount,andI’dliketomanagemyownteam.aresimilartomoreopportunitiestolearnInterviewer: OK,good.Sowhatqualitiesdoyoubringtothisparticularposition?Philip: Well,asyoucansee,I’mquiteambitious!I’m_____________________—obviouslyIdon’tknoweverythingaboutyourproducts,butIdohaveafewideasalreadyaboutthemarketingpossibilities.I’mquitecomprehensive—Iliketomeettargetsandgoals,asIsaidearlier.Interviewer:Andwhatwouldyousaywereyourweakpoints?Philip: Ah,that’sadifficultquestiontoanswer.________Icanbeimpatient,sometimes.Interviewer: Hmm...Let’stalkinabitmoredetailaboutwhatthispositioninvolves.creativeandenthusiasticIsupposeSituationalDialogue

TheCEOofanITcompany(Mr.Hunt)isinterviewingacandidate(Mr.Parson)forthejobofmarketingdirector.TheCEOhastofindoutthefollowinginformationaboutthecandidate.1.Did/study/NewcastleUniversity?2.Whatexperience/have?3.why/decidetoleave/formerpost?4.full-timeorpart-time?5.expectationforsalary?ThecandidatehastoanswertheCEO’squestion.Usetheinformationbelow.1.Aftergraduation/workintheadvertisingindustry/later/madeaswitchtofocusonmarketingresearch.2.tenyears’marketingexperience/includeentrylevelandmanagementposition/lastposition/supervisorofthemarketingdepartment3.Afterfiveyearsinoneplace/inneedofsomethingnew/leftwithamiablefeelingonbothsides4.full-time5.willingtonegotiate/atleast$40,000ayearPassageListentothepassageandthenfillintheblankswiththemissingwords.NewWordsandExpressionsmigrantadj.移居的productiveadj.生产的，多产的CzechRepublic捷克共和国promotionn.提升，晋级ArecentsurveyofUKbusinessesaskedthequestion,“Whatreasonsdoyouhaveforemployingmigrantworkers?”TheanswerwasgoodnewsforEUcitizenswhowanttocomeandworkintheUK,andbadnewsforyoungBritishpeoplelookingforwork.___________________employersthinkthatmigrantworkersaremoreproductiveandhaveamore_______________toworkthanBritishworkers.Inaddition,25percentofbusinessescan’tfindBritishworkerswiththenecessaryskills,andalmost20percentcan’tfindpeoplewiththerightexperience.Onehotelmanagersaid,“IfIhadtochoosebetweenalocalpersonandanEUmigrant,Iwouldalwayschoosethemigrantworker.Inmyexperience,theyworkharderandhavebetterskills.”About20percentofpositiveattitudeTheUKis__________________forskilledworkersandgraduatesfromcountrieslikePolandandtheCzechRepublic.Manywork_____________________________,orinsmallbusinessesinthe__________________________________.Somecometoearnmoremoneywhileothersarelookingforexperiencetheycan’tgetathome.Artur,fromPoland,says,“IworkforanITcompanyandIwouldnevergetthislevelofexperienceathome.ButIspentsixmonthsasapainterwhenIfirstarrived;ifIrepeatedtheexperience,Iwouldtrytofindagoodjobfirst.”Jakub,fromtheCzechRepublic,said,“IwassureIwouldfindworkquickly,andIdid.Themoneyisquitegood,butifmyEnglishwerebetter,Iwouldhavemoreopportunitiesforpromotion.SonowI’mstudyingagain!”apopulardestinationinagriculturalorthetourismindustryfinancialservicesandtechnologysectors

LanguageFocus

Questionsthatanemployerwillprobablyask

1.Whatjobshaveyoulikedthemost?Theleast?2.Canyoutellmeaboutyourpresentjob?3.Whatdoyouexpecttobedoingfiveyearsfromnow?4.Whydoyouwanttoworkforourcompany?5.Whatareyourstrengths?Yourweaknesses?6.Whatdoyouknowaboutourcompany?7.Canyougivemeareasontohireyou?8.Whatwasyourbestsubjectinschool?Yourworst?9.Whatmakesyouqualifiedforthisjob?10.Canyoutellmeaboutthebestdayyou’veeverspentonajob?Yourworst?11.Howdoyoudefinesuccess?12.Areyouabletotravel?Relocate?13.Canyoutellmeaboutyourskills?14.Areyouabletouseacomputer?15.Canyoudescribeyouridealsupervisor?16.Whydidyouapplyforthisjob?17.Howdoyouusethisspecificcomputerapplicationtosolveajob-relatedprogram?18.Doyouhaveanysamplesofyourwork?19.Haveyoueverdonethiskindofworkbefore?20.Whatsalarydoyouexpect?1.Idon’tmindifIstartwithalowsalarybecauseitismyfirsttimehuntingforajobandIlackexperience.2.IwantajobinwhichI’llbeabletoproduceforthecompanyandgrowalongwithit.3.Iwantajobwhereshowingupontimeandworkinghardiscompensatedbyafairwage.4.Eventhoughitisnewforme,Ilearnreallyquickly.5.Ilovedmanythingsaboutmyformerjobs,andIleftwithamiablefeelingsonbothsides.6.Iknowthatbeginningreportersworkmanyhours.Iamverywillingtotakeonthechallenge.Answersuggestionsforsomeofemployers’questions1.Howisperformancemeasuredandreviewed?2.Howlongdopeopleusuallystayinthisjob?3.Canyoudescribeatypicaldayinthisjob?4.Whatarethecompany’sstrengthsandweaknessesascomparedtothecompetition?5.WillIbeworkingindividuallyorwithinateam?6.Whatskillsdoesittaketobesuccessfulinthisrole?7.Canyouportraythebestandworstaspectsofthisjob?8.Howmanyemployeesareinthisdepartment?9.Whatisthevisionofthecompany?10.Whatarethemajorchangesintheindustry,andhowisthecompanyresponding?QuestionsjobapplicantstoaskinajobinterviewEasyTime

Enjoythefollowingsong.Mad,Sexy,CoolReading

Lead-in

Tickthemajorfunctionsofhumanresources.()1.Gettingthebestemployees()2.Payingemployees(andprovidingbenefits)()3.Trainingemployees()4.Ensuringcompliancetoregulations()5.Ensuringfair,safeandequitableworkenvironments()6.Sustaininghigh-performingemployees√√√√√√ReadingHumanResourcesManagement

NewWordsandExpressionsconsistof由……组成acquisition/ˈækwəˈzɪʃən/n.获得，得到capacity/kəˈpæsətɪ/n.能力，才能objective/əbˈdʒektɪv/n.目的，目标；adj.客观的forecast/ˈfɔːkɑːst/v.预报，预测devise/dɪˈvaɪz/v.设计；发明recruit/rɪˈkruːt/v.吸收（新成员），招聘exceptional/ɪkˈsepʃənl/adj.例外的，特殊的；杰出的orientation/ˌɔːrɪenˈteɪʃn/n.定位活动acquaintsbwithsth使某人熟悉或了解某事物aimedat目标是technique/tekˈniːk/n.技巧；技术，方法assemblylines装配线vestibuletraining入职训练performanceappraisal绩效评估judgmental/dʒʌdʒˈmentl/adj.判定的defective/dɪˈfektɪv/adj.有缺陷的，不完美的compensate/ˈkɔmpenseɪt/v.赔偿，补偿asset/ˈæset/n.资产，有用的东西Notes

Asthedefinitionimplies,HRMbeginswithplanningtoensurethatpersonnelneedswillbeconstantlyandappropriatelymet.

就像其定义所包含的那样，人力资源管理始于计划，以确保对人员的需求能够不断地、合理地满足。其次是雇用人员，也就是要获得员工为组织工作。2.Finally,eachemployee’sworkshouldbemeasuredagainsttheperformancestandardsorobjectivesestablishedforhisorherjob.

最后，每一位员工的表现还应根据事先制定的标准或目标进行评估。

3.Oncetheyhaveforecastofboththedemandforpersonnelandthefirm’ssupplyofpersonnel,plannerscandeviseacourseofactionformatchingthetwo.

一旦具有员工需求和供给的预测数据，计划人员就可以设计一个行动方案来实现供求间的平衡。4.Whichsourceisusedgenerallydependsonthenatureoftheposition,thesituationwithinthefirm,and(sometimes)thefirm’sestablishedortraditionalrecruitmentpolices.

到底以哪个为主通常要取决于工作岗位的性质、企业内部的条件以及企业既定的或传统的招工政策。5.Inselection,theideaisnottohirethepersonwiththe“most”qualifications,butrathertochoosetheapplicantwiththequalificationsthataremostappropriateforthejob.

在具体选择过程中，其要旨并非在于雇用最高素质的人选，而是要人尽其才，选择最适合某一岗位的人来做那项工作。6.Orientationistheprocessofacquaintingnewemployeeswiththeorganizationtohelptheselectedindividualsfitsmoothlyintotheorganization.

所谓定位是新雇员熟悉企业的过程，以便帮助新被录用的员工平稳地融入组织之中。7.Theyareon-the-jobmethod,vestibuletraining,classroomteachingandlectures,conferencesandseminarsaswellasrole-playing.

它们主要有：在职培训、入门培训、室内授课和讲座培训、研讨会、角色扮演等。8.Thevarioustechniquesandmethodsforappraisingemployeeperformanceareeitherobjectiveorjudgmentalinnature.

评价员工绩效的方法很多，但无外乎是客观判断和主观判断两大类。ExercisesReadthetextandanswerthefollowingquestions.ListthemainHRMactivities.2.Whatarethethreesourcesofrecruitment?3.WhyisorientationanimportantHRMactivity?Planning,acquiring,maintaining,developing,andappraisinganorganization’shumanresources.Externalrecruitment,internalrecruitmentandboth.Ithelpsthenewcomersfitsmoothlyintotheorganization.4.Whatarethemostcommonmethodsoftraininganddevelopment?5.Describethetechniquesandmethodsforappraisingemployeeperformance.Vestibuletraining,classroomteachingandlectures,conferencesandseminarsaswellasrole-playing.Objectiveappraisalmethodsmakeuseofsomemeasurablequantityasthebasisforassessingperformance.Judgmentalappraisalmethodsrequirethatthemanagerjudgeorestimatetheemployee’sperformancelevel,relativetosomestandard.II.WritethefollowingwordsinColumnAaccordingtotheirexplanationinColumnB.ColumnA

ColumnB1.______________ tellinadvance(whatisexpectedtohappen)2.______________ veryunusual3.______________ thinkout(aplan,system,tool,etc);invent4.______________ unbiased;fair5.______________ apersonorthingthatisvaluableorusefultosb/sth6.______________makesbfamiliarwithorawareofsth7.______________theabilitytounderstandortodosth8.______________tofindnewpeopletojoinacompany,anorganization,thearmedforces,etc.forecastexceptionaldeviseobjectiveassetacquaintsbwithsthcapacityrecruitIII.Fillintheblankswiththewordsorphrasesgivenbelow.Changetheformsifnecessary.

acquaint capacity exceptional objectiverecruit consistof forecast devise1.Water_______________hydrogenandoxygen.2.Inprospectofincreaseindemand,weshouldoperateatfull_______________.3.Thepolicearetrying_______________moreblackandAsianofficers.consistsofcapacitytorecruit

4.Thelawyer_______________himselfwiththedetailsofhisclient’sbusinessaffairs.5.Itisdifficult_______________thedemandforthenewtrainservice.6.Schoolgovernorshavethediscretiontoallowparentstowithdrawpupilsin_______________circumstances.7.Anewsystem_______________tocontroltrafficinthecity.8.Ajury’sdecisioninacourtcasemustbeabsolutely_______________.acquaintedtoforecastexceptionalhasbeendevisedobjectiveIV.TranslatethefollowingsentencesintoEnglish.

1.我们要力求增加出口货物。2.校方决定从优秀毕业生中招聘老师。Wemustaimatincreasingexports.

Theschoolauthoritydecidedtorecruitteachersfromtheexcellentgraduates.3.培训使工人工作更高效。(productive)4.我有学习外语的天分。(acquire)5.他是公司的宝贵人材。Trainingmakesworkershighlyproductive.Ihavethetalentforacquiringforeignlanguages.Heisamostvaluableassettothefirm.WritingMemoDefinitionofaMemoAmemoisadocumenttypicallyusedforcommunicationwithinacompany.PurposeofaMemoUsuallyyouwritememostoinformreadersofspecificinformation.Youmightalsowriteamemotopersuadeotherstotakeaction,givefeedbackonanissue,orreacttoasituation.However,mostmemoscommunicatebasicinformation,suchasmeetingtimesorduedates.GeneralFormatWhenyouwriteamemo,youwillfollowageneralformat.Yourinstructororcompanymayhavespecificrequirementsthatyoumustuse.Forinstance,acompanymighthaveaparticularwayofpresentingaheadingormayevenuseaspecifictypeofletterheadorlogo.However,usuallyamemohasa“to”,“from”,“subject”,and“date”entry.CommonTypesofMemos

Eachmemoiswrittenforaspecificpurposetoaspecificaudience.Thepurposeandaudienceforyourmemowillhelpguidewhattypeofmemoyouwillwrite.Eventhoughnotwomemosareidentical,fourcommonbroadcategoriesexist:DirectiveMemos;ResponsetoanInquiry;TripReport;Field/LabReports.Sample1:DirectiveMemoMEMOTO:DesignTeam#362FROM:W.B.WorkingDATE:May27,1997SUBJECT:ProjectScheduleAsaresultofyesterday’smeeting,Isuggestwefollowtheprojectschedulelistedbelow.Remember,wemustsubmitaProposalbynoononJuly2.ScheduleTaskCompletionDate·DivideresearchintogroupsandcompileinformationJune6·ReviewdesignsfromKateandBill.June11·WriteProposalJune23·ReviewProposalJune26·SubmitProposalforprintingJune27Sample2:ResponseMemoMEMO

TO: DesignTeam#362FROM:W.B.WorkingDATE: May27,1997SUBJECT:ProjectSchedulePurpose:Thismemorespondstoyourrequestthattheweeklymeetingbemovedfrom9amto10am.Summary:Thisrequestissatisfactoryaslongasitisapprovedbymanagement.Discussion:Managementusuallyhasnoproblemwiththeindividualtimechangesinmeetings,aslongasmeetingminutesareturnedinbynoontoCathy.Action:IhaveaskedCathyifshethinksthiswouldbeaproblemandshesaidno,soallweneedtodonowisgetapprovalfromSteve.Sample3:TripReportMEMO

TO: DesignTeam#362FROM: W.B.WorkingDATE: June27,1997SUBJECT: WeeklyMeetingPurpose: Thismemopresentsmyimpressionsofthemeetinglastweek.Summary: Ingeneral,Ifeltthatthemeetingwentwellandmuchprogresswasmade.Discussion: BarbandJeffwereabletomakeprogressonthegraphicsandshouldhavethemfinishednextweek.KyleandSandyareonChapter2oftheusermanual.Recommendation:KylewillmeetwithJefftoseehowtheywantthegraphicsintegratedintothetext.

Sample4:Field/LabReportsMemoMEMOTO: DeanofJournalismFROM: SteveNashDATE: June27,1999SUBJECT: ComputerLabPurpose: ThismemopresentsmythefindingsofmyvisittothecomputerlabatClarkC252.Summary: Ingeneral,Ifeltthatthelabneedsmuchnewequipmentandrenovation.Problem: Theinspectionwasdesignedtodetermineifthepresentequipmentwasadequatetoprovidegraduatestudentswiththetechnologyneededtoperformthetasksexpectedofthembytheirprofessorsandthesisresearch.Methods:IranaseriesoftasksonSPSSandWordPerfectandrecordedmemorycapacityandprocessingtimeforeachtask.Results:Theinspectionfoundthatthehardwareusedtorunthecomputersisoutdatedandthatthecomputersitselfareveryslow.Conclusions:Thislabisinadequatefortheeverydayneedsofgraduatestudentsinthisdepartment.Recommendations:Fournewcomputersrunningo