2025年乘务培训英语考试题及答案

2025年乘务培训英语考试题及答案

一、单项选择题（每题2分，共10题）1.Whatistheprimaryroleofaflightattendant?A.TopilottheaircraftB.ToprovidecustomerserviceandensurepassengersafetyC.Tomanagethein-flightentertainmentsystemD.Tohandletheaircraft'snavigationAnswer:B2.Whichofthefollowingisamandatorysafetydrillthatmustbeconductedduringaflight?A.ThemealservicedrillB.TheemergencyexitdrillC.ThebeverageservicedrillD.TheentertainmentsystemcheckAnswer:B3.Whatshouldaflightattendantdoifapassengerisexperiencingamedicalemergency?A.AskthepassengertowaituntilthenextstopB.ProvidefirstaidandnotifythecaptainC.OfferthepassengeradifferentseatD.IgnorethesituationasitisnotwithintheirscopeAnswer:B4.Howshouldaflightattendantrespondtoapassengerwhoisdisruptiveonboard?A.IgnorethebehaviorandhopeitresolvesitselfB.PolitelyaskthepassengertocomplywiththerulesC.ConfrontthepassengerloudlytodeterothersD.ImmediatelycallthepoliceAnswer:B5.Whatisthecorrectprocedureforsecuringthecabinbeforetakeoff?A.AllowpassengerstomovefreelyuntilthecaptaininstructsB.EnsurealldoorsarelockedandseatbeltsarefastenedC.Checkthein-flightentertainmentsystemD.DistributethesafetycardtoallpassengersAnswer:B6.Whichofthefollowingisaresponsibilityofaflightattendantduringmealservice?A.CookingthemealsonboardB.EnsuringallpassengersreceivetheirmealsC.ManagingtheinventoryoffoodandbeveragesD.Supervisingtheflightcrew'smealpreparationAnswer:B7.Whatshouldaflightattendantdoifoxygenmasksdeployduringaflight?A.IgnorethemasksandassistpassengersindividuallyB.CheckthemasksforproperfitandinstructpassengerstoputthemonC.CollectthemasksandstorethemforlateruseD.InformthepassengersthatitisafalsealarmAnswer:B8.Howshouldaflightattendanthandleasituationwhereapassengerisunseatedduringturbulence?A.AllowthepassengertostandandobservethesafetyinstructionsB.PolitelyaskthepassengertoreturntotheirseatandfastentheirseatbeltC.IgnorethepassengerandcontinuewiththeflightD.NotifythecaptainimmediatelyandprepareforanemergencylandingAnswer:B9.Whatisthepurposeofthesafetydemonstrationgiventopassengersbeforetakeoff?A.ToentertainthepassengersduringtheflightB.ToinformpassengersaboutsafetyproceduresandemergencyexitsC.ToselladditionalmerchandisetopassengersD.Totestthepassengers'knowledgeoftheaircraft'sfeaturesAnswer:B10.Whatshouldaflightattendantdoifapassengerrequeststousethelavatoryduringtakeoff?A.AllowthepassengertousethelavatoryimmediatelyB.PolitelyrefuseandexplainthatitisnotpermittedforsafetyreasonsC.OfferthepassengeradifferentseatwithbetteraccesstothelavatoryD.NotifythecaptainandrequestadiversiontothenearestairportAnswer:B二、多项选择题（每题2分，共10题）1.Whatarethekeyresponsibilitiesofaflightattendant?A.EnsuringpassengersafetyB.ProvidingcustomerserviceC.Managingtheaircraft'snavigationD.ServingmealsandbeveragesAnswer:A,B,D2.Whichofthefollowingaremandatorysafetydrillsconductedonboardanaircraft?A.TheemergencyexitdrillB.ThefiredrillC.ThemealservicedrillD.TheoxygenmaskdrillAnswer:A,B,D3.Whatshouldaflightattendantdointheeventofamedicalemergency?A.ProvidefirstaidB.NotifythecaptainC.EnsurethepassengeriscomfortableD.DocumenttheincidentAnswer:A,B,C,D4.Howshouldaflightattendanthandleadisruptivepassenger?A.PolitelyaskthepassengertocomplywiththerulesB.RequestassistancefromthecabincrewC.IgnorethebehaviortoavoidconflictD.Usede-escalationtechniquesAnswer:A,B,D5.Whatarethestepstosecurethecabinbeforetakeoff?A.EnsurealldoorsarelockedB.CheckthatseatbeltsarefastenedC.VerifythatthesafetyDemonstrationhasbeenconductedD.DistributethesafetycardtoallpassengersAnswer:A,B,C,D6.Whataretheresponsibilitiesofaflightattendantduringmealservice?A.EnsuringallpassengersreceivetheirmealsB.ManagingtheinventoryoffoodandbeveragesC.ServingthemealsandbeveragesD.CollectingemptytraysandwasteAnswer:A,B,C,D7.Whatshouldaflightattendantdoifoxygenmasksdeployduringaflight?A.CheckthemasksforproperfitB.InstructpassengerstoputonthemasksC.EnsurethemasksarefunctionalD.AssistpassengerswhoneedhelpAnswer:A,B,C,D8.Howshouldaflightattendanthandleasituationwhereapassengerisunseatedduringturbulence?A.PolitelyaskthepassengertoreturntotheirseatB.EnsurethepassengerisseatedandfastenedtheirseatbeltC.MonitorthepassengerforanyfurtherdisruptivebehaviorD.NotifythecaptainifthesituationpersistsAnswer:A,B,C,D9.Whatisthepurposeofthesafetydemonstrationgiventopassengersbeforetakeoff?A.ToinformpassengersaboutsafetyproceduresB.TohighlightthelocationofemergencyexitsC.TodemonstratetheuseofsafetyequipmentD.ToensurepassengersunderstandthesafetyinstructionsAnswer:A,B,C,D10.Whatshouldaflightattendantdoifapassengerrequeststousethelavatoryduringtakeoff?A.PolitelyrefuseandexplainthesafetyreasonsB.AllowthepassengertousethelavatoryifitisnotoccupiedC.EnsurethelavatoryissecureandlockedbeforetakeoffD.NotifythecaptainifthepassengerinsistsonusingthelavatoryAnswer:A,C,D三、判断题（每题2分，共10题）1.Flightattendantsareresponsibleforcookingmealsonboardtheaircraft.Answer:False2.Thesafetydemonstrationisoptionalandcanbeskippedifpassengersprefer.Answer:False3.Flightattendantsshouldalwaysallowpassengerstomovefreelyduringturbulence.Answer:False4.Ifapassengerisdisruptive,flightattendantsshouldimmediatelycallthepolice.Answer:False5.Flightattendantsarenotrequiredtoprovidemedicalassistancetopassengers.Answer:False6.Theoxygenmasksdeployautomaticallyintheeventofacabinpressureloss.Answer:True7.Flightattendantsshouldignorerequeststousethelavatoryduringtakeoff.Answer:True8.Thesafetydrillisconductedtoensureallpassengersknowtheemergencyprocedures.Answer:True9.Flightattendantsareresponsibleformanagingtheaircraft'snavigation.Answer:False10.Flightattendantsshouldalwaysallowpassengerstostandduringtakeoff.Answer:False四、简答题（每题5分，共4题）1.Describetheprimaryresponsibilitiesofaflightattendantduringaflight.Answer:Theprimaryresponsibilitiesofaflightattendantincludeensuringpassengersafety,providingcustomerservice,andmanagingin-flightservicessuchasmealsandbeverages.Theymustconductsafetydemonstrations,respondtoemergencies,assistpassengerswithspecialneeds,andmaintainasecureandcomfortableenvironmentforallonboard.2.Whatshouldaflightattendantdoifapassengerisexperiencingamedicalemergency?Answer:Ifapassengerisexperiencingamedicalemergency,aflightattendantshouldprovidefirstaid,assessthesituation,andnotifythecaptain.Theyshouldensurethepassengeriscomfortable,monitortheircondition,andcoordinatewiththecabincrewandmedicalprofessionalsifavailable.3.Howshouldaflightattendanthandleasituationwhereapassengerisdisruptive?Answer:Aflightattendantshouldhandleadisruptivepassengerbypolitelyaskingthemtocomplywiththerulesandmaintainorder.Theyshouldusede-escalationtechniques,remaincalm,andseekassistancefromothercabincrewifnecessary.Ifthesituationpersists,theflightattendantshouldnotifythecaptainandfollowtheestablishedproceduresformanagingdisruptivebehavior.4.Whatarethekeystepstosecurethecabinbeforetakeoff?Answer:Thekeystepstosecurethecabinbeforetakeoffincludeensuringalldoorsarelocked,verifyingthatseatbeltsarefastened,conductingthesafetydemonstration,anddistributingthesafetycardtoallpassengers.Flightattendantsmustalsochecktheoxygenmasks,emergencyexits,andothersafetyequipmenttoensureeverythingisinorderbeforetheaircraftbeginsitsascent.五、讨论题（每题5分，共4题）1.Discusstheimportanceofcommunicationskillsforflightattendants.Answer:Communicationskillsarecrucialforflightattendantsastheyenableeffectiveinteractionwithpassengers,cabincrew,andtheflightcrew.Clearandconcisecommunicationhelpsinprovidinginstructions,addressingconcerns,andensuringpassengersafety.Goodcommunicationalsoaidsinde-escalatingsituationsandmaintainingacalmandorderlyenvironmentduringemergencies.2.Whatarethechallengesfacedbyflightattendantsinprovidingcustomerservice?Answer:Flightattendantsfacevariouschallengesinprovidingcustomerservice,includingdealingwithdiversepassengerneeds,managinglimitedresources,andmaintainingahighlevelofserviceinafast-pacedenvironment.Theymusthandlecomplaints,provideassistancetopassengerswithspecialneeds,andensureallpassengershaveapositiveexperience.Additionally,theyoftenworklonghoursandirregularschedules,whichcanimpacttheirpersonallivesandwell-being.3.Howdoestheroleofaflightattendantcontributetooverallpassengersafety?Answer:Theroleofaflightattendantsignificantlycontributestooverallpass