2025年乘务英语阅读真题及答案

2025年乘务英语阅读真题及答案

一、单项选择题（每题2分，共10题）1.Whatistheprimarypurposeofanin-flightannouncement?A.ToselladditionalmerchandiseB.ToprovideinformationabouttheflightC.ToentertainpassengersduringtheflightD.Toadvertisetheairline'sservicesAnswer:B2.Whichofthefollowingisacommonphraseusedbyflightattendantstoensurepassengersafety?A."Pleasefastenyourseatbeltsfortakeoff."B."Enjoyyourmealandrelax."C."Theflightisdelayedduetobadweather."D."Welcomeaboardourairline."Answer:A3.Whatshouldaflightattendantdoifapassengerisexperiencingamedicalemergency?A.Askthepassengertostaycalmandwaitforfurtherinstructions.B.Immediatelycallthecabincrewforassistance.C.Offerthepassengeradrinktohelpthemfeelbetter.D.Ignorethesituationandcontinuewiththeflightroutine.Answer:B4.Howshouldaflightattendantrespondtoapassengerwhoiscomplainingabouttheservice?A.Ignorethecomplaintandcontinueservingotherpassengers.B.Politelyapologizeandofferasolutiontotheproblem.C.Arguewiththepassengertoavoidfurthercomplaints.D.Askthepassengertofilloutacomplaintformaftertheflight.Answer:B5.Whatisthecorrectprocedureforhandlingafiredrillonanaircraft?A.Informpassengersthatitisadrillandnothingtoworryabout.B.Directpassengerstoexittheaircraftimmediately.C.Allowpassengerstostayseatedandobservethedrill.D.Checkthefireextinguisherstoensuretheyareinworkingorder.Answer:B6.Whichofthefollowingisakeyaspectofcustomerserviceintheairlineindustry?A.EfficiencyinhandlingluggageB.PolitenessandprofessionalismC.KnowledgeofflightroutesD.AbilitytospeakmultiplelanguagesAnswer:B7.Whatshouldaflightattendantdoifapassengerisdisruptiveontheflight?A.Ignorethebehaviorandhopeitresolvesitself.B.Politelyaskthepassengertomodifytheirbehavior.C.Reporttheincidenttothecaptainimmediately.D.Engagethepassengerinaconversationtodistractthem.Answer:B8.Howshouldaflightattendanthandleasituationwhereapassengerislost?A.Askthepassengeriftheyneedhelpfindingaseat.B.Assistthepassengerinlocatingtheirdestination.C.Ignorethepassengerandcontinuewiththeflightroutine.D.Notifythecaptainandcabincrewaboutthesituation.Answer:B9.Whatistheimportanceofregulartrainingforflightattendants?A.Toupdatetheirknowledgeofflightroutes.B.Toensuretheyarepreparedforemergencies.C.Toimprovetheircustomerserviceskills.D.Tolearnnewtechniquesforservingmeals.Answer:B10.Whatshouldaflightattendantdoifapassengerisallergictoaparticularfood?A.Offeranalternativemealtothepassenger.B.Informthepassengerthatthemealispartofthestandardservice.C.Askthepassengertoconsumethemealdespitetheirallergy.D.Refusetoprovideanymealtothepassenger.Answer:A二、多项选择题（每题2分，共10题）1.Whataretheresponsibilitiesofaflightattendantduringtakeoff?A.Ensuringallpassengersareseatedandfastened.B.Checkingtheemergencyexits.C.Servingdrinkstopassengers.D.Announcingtheflightschedule.Answer:A,B2.Whatshouldaflightattendantdoincaseofamedicalemergency?A.Providebasicfirstaid.B.Callformedicalassistance.C.Askpassengersformedicalsupplies.D.Continueservingmeals.Answer:A,B3.Whatarethekeyelementsofcustomerserviceforflightattendants?A.Politenessandprofessionalism.B.Efficiencyinhandlingluggage.C.Knowledgeofflightroutes.D.Abilitytospeakmultiplelanguages.Answer:A,D4.Whatshouldaflightattendantdoifapassengerisdisruptive?A.Politelyaskthepassengertomodifytheirbehavior.B.Reporttheincidenttothecaptain.C.Ignorethebehaviorandhopeitresolvesitself.D.Engagethepassengerinaconversationtodistractthem.Answer:A,B5.Whataretheproceduresforhandlingafiredrillonanaircraft?A.Directpassengerstoexittheaircraftimmediately.B.Informpassengersthatitisadrill.C.Checkthefireextinguishers.D.Allowpassengerstostayseated.Answer:A,C6.Whataretheresponsibilitiesofaflightattendantduringturbulence?A.Instructpassengerstofastentheirseatbelts.B.Assurepassengersthattheaircraftissafe.C.Servedrinkstopassengers.D.Checktheemergencyexits.Answer:A,B7.Whatshouldaflightattendantdoifapassengerislost?A.Assistthepassengerinlocatingtheirdestination.B.Notifythecaptainandcabincrewaboutthesituation.C.Askthepassengeriftheyneedhelpfindingaseat.D.Ignorethepassengerandcontinuewiththeflightroutine.Answer:A,B8.Whatarethebenefitsofregulartrainingforflightattendants?A.Toupdatetheirknowledgeofflightroutes.B.Toensuretheyarepreparedforemergencies.C.Toimprovetheircustomerserviceskills.D.Tolearnnewtechniquesforservingmeals.Answer:B,C9.Whatshouldaflightattendantdoifapassengerisallergictoaparticularfood?A.Offeranalternativemealtothepassenger.B.Informthepassengerthatthemealispartofthestandardservice.C.Askthepassengertoconsumethemealdespitetheirallergy.D.Refusetoprovideanymealtothepassenger.Answer:A,B10.Whatarethekeyaspectsofcustomerserviceintheairlineindustry?A.Efficiencyinhandlingluggage.B.Politenessandprofessionalism.C.Knowledgeofflightroutes.D.Abilitytospeakmultiplelanguages.Answer:B,D三、判断题（每题2分，共10题）1.Flightattendantsareresponsibleforensuringthesafetyofpassengersduringtheflight.True2.Itisacceptableforflightattendantstoignoredisruptivepassengers.False3.Regulartrainingisnotnecessaryforflightattendants.False4.Flightattendantsshouldalwaysofferanalternativemealtopassengerswithallergies.True5.Duringafiredrill,passengersshouldstayseated.False6.Flightattendantsareresponsibleforservingmealstopassengers.True7.Itisimportantforflightattendantstobeabletospeakmultiplelanguages.True8.Flightattendantsshouldreportanymedicalemergenciestothecaptain.True9.Duringturbulence,flightattendantsshouldinstructpassengerstofastentheirseatbelts.True10.Customerserviceisnotakeyaspectoftheairlineindustry.False四、简答题（每题5分，共4题）1.Whataretheprimaryresponsibilitiesofaflightattendantduringtakeoff?Duringtakeoff,flightattendantshaveseveralprimaryresponsibilities.Theyensurethatallpassengersareseatedandtheirseatbeltsarefastened.Theyalsochecktheemergencyexitstoensuretheyareproperlysecuredandaccessible.Additionally,theyconductapre-flightsafetychecktoverifythatallsafetyequipmentisinworkingorder.Flightattendantsmustremainvigilantandreadytoassistpassengersincaseofanyemergenciesthatmayariseduringthetakeoffphase.2.Howshouldaflightattendanthandleasituationwhereapassengerisexperiencingamedicalemergency?Incaseofamedicalemergency,aflightattendantshouldfirstassessthesituationandprovidebasicfirstaidifnecessary.Theyshouldthencallformedicalassistanceandensurethatthepassengeriscomfortableandcalm.Flightattendantsshouldalsoinformthecabincrewandthecaptainaboutthesituation.Itiscrucialtofollowtheairline'semergencyproceduresandcoordinatewiththemedicalteamonboardtoprovidethebestpossiblecareforthepassenger.3.Whatarethekeyelementsofcustomerserviceforflightattendants?Thekeyelementsofcustomerserviceforflightattendantsincludepolitenessandprofessionalism.Theyshouldalwaysaddresspassengerswithafriendlyandrespectfuldemeanor,ensuringapositiveexperience.Efficiencyinhandlingluggageandprovidingassistancetopassengersisalsoimportant.Additionally,flightattendantsshouldbeknowledgeableabouttheflightscheduleandabletoprovideaccurateinformationtopassengers.Theabilitytospeakmultiplelanguagescangreatlyenhancecustomerservice,especiallyoninternationalflights.4.Whatshouldaflightattendantdoifapassengerisdisruptiveontheflight?Ifapassengerisdisruptive,aflightattendantshouldfirstattempttoresolvethesituationpolitelyandprofessionally.Theyshouldapproachthepassengerandaskthemtomodifytheirbehavior.Ifthepassengercontinuestobedisruptive,theflightattendantshouldreporttheincidenttothecaptainandcabincrew.Inseverecases,thecaptainmayneedtotakefurtheraction,suchasaskingthepassengertoleavetheaircraft.Itisimportantforflightattendantstomaintainacalmandcomposeddemeanorwhiledealingwithdisruptivepassengers.五、讨论题（每题5分，共4题）1.Discusstheimportanceofregulartrainingforflightattendants.Regulartrainingiscrucialforflightattendantsasitensurestheyarepreparedforemergenciesandequippedwiththenecessaryskillstoprovideexcellentcustomerservice.Trainingupdatestheirknowledgeofsafetyprocedures,emergencyprotocols,andfirstaidtechniques.Italsohelpsthemstayupdatedwiththelatestindustrystandardsandregulations.Regulartrainingenhancestheirabilitytohandlevarioussituations,frommedicalemergenciestodisruptivepassengers,ensuringthesafetyandcomfortofallpassengers.Additionally,itreinforcestheircustomerserviceskills,contributingtoapositivetravelexperienceforpassengers.2.Whatarethechallengesfacedbyflightattendantsinprovidingcustomerservice?Flightattendantsfaceseveralchallengesinprovidingcustomerservice.Theymusthandlealargenumberofpassengerswithdiverseneedsandpreferences.Dealingwithdemandingordisruptivepassengerscanbestressful.Additionally,theyoftenworklonghoursinafast-pacedenvironment,whichcanbephysicallyandmentallyexhausting.Languagebarrierscanalsoposeachallenge,especiallyoninternationalflights.Despitethesechallenges,flightattendantsmustmaintainapositiveandprofessionalattitude,ensuringapleasantexperienceforallpassengers.3.Howcanflightattendantsimprovetheircommunicationskillstoenhancecustomerservice?Flightattendantscanimprovetheircommunicationskillsbyparticipatinginregulartrainingprogramsthatfocusoneffectivecommunicationtechniques.Theyshouldpracticeactivelisteningtounderstandpassengers'needsandconcerns.Clearandconciselanguage,alongwithapoliteandfriendlydemeanor,can