《城市轨道交通客服英语》-Project1 task1

PartIDialoguePartIIusefulexpressionPartIIITextPartIVexercisecontentTeachingobjective（1）Beabletohelppassengersgothroughthesecuritycheck能帮助旅客过安检。（2）Beabletohelppassengerscatchthetrain能帮助旅客乘车。（3）Beabletohelppassengersgetoutofthetrain能帮助旅客出站。（1）Abidebytherulesandregulations,sticktothepost遵章守纪、坚守岗位。（2）Beresponsibleandconscientious认真负责、履行岗位职责。（3）Helptheoldandbringtheyoung,donotharmtheinterestsofpassengers.扶老携幼，不损害乘客利益。（1）Masterphrasesandwordsforenteringandleavingthestation掌握进出站服务的短语和单词。（2）Masterusefulexpressionsforenteringandleavingthestations掌握进出站有用的句型。（3）Mastertheoperationstandardforenteringandleavingthestation掌握进出站服务的作业标准。AbilityObjectiveKnowledgeObjectiveQualityObjectiveTaskdescriptionLilyisanewsafetyofficerinthemetrocompany.Shejustfinishedhissafetytraininginternship.Today,itisherfirstdayonhisown.Shecomesacrossaladywith300mlofhairgel,sheispassingthesecuritycheck.Couldhesolvethefollowingproblemsinaccordancewiththesubwayoperatingstandards?莉莉是某地铁公司新入职的安全员，她刚完成安全培训实习。今天是她独立上班的第一天，她遇到一名携带了300ml发胶的女乘客过安检，按照地铁运营标准，他能解决如下问题吗？1.Whyistherearegulationonwhattocarryonthesubway?Lilyhastoexplainthattothepassengers.1.为什么要对地铁乘车携带物品有所规定？莉莉要向乘客解释这一点。2.Whatitemsareforbiddenonthesubway?,Whatitemsarerestrictedonthesubway?Whatisthelimit?Ishairsprayprohibitedorrestrictedonsubwaytrains?2.地铁乘车哪些物品是禁止携带的？哪些物品是限制携带的？限制携带的量是多少？发胶是地铁乘车禁止携带品还是限制携带品？3.Didthewomanviolatetheregulationsonsubwaypassengers'goods?Ifso,howshouldJoyhandleitproperly?3.这名女乘客是否违反了乘车地铁携带品相关规定，如果违反了应如何妥善处理？PartIDialoguePoint1.ServiceforenteringastationDialogueAPassenger:Issecuritycheckcompulsory?Clerk:Yes,everyoneshouldcomplywiththelawsandregulations.Passenger:Whatabouttheregulations?Clerk:Itsaysallpassengersandtheirbelongingscarriedaresubjecttosecuritycheck.

Passenger:WhatshouldIdo?Clerk:pleaseplaceyourbaggageandbelongingsinthedangerousgoodsinspectorandpassthroughthesecuritygate.Passenger:Thankyou.Clerk:YouarewelcomePoint1.ServiceforenteringastationDialogueBPassenger:Hello,Iswheelchairserviceavailableatthestation?Clerk:Yes,wheelchairservicesareprovidedforthespecialpassengers.Passenger:Specialpassengers?Clerk:Yes,theyaretheelderly,infantsandchildren,thesick,thedisabledandpregnantpassengersPassenger:WherecanIgetit?Clerk:Thewheelchairiswithreception.Point1.ServiceforenteringastationDialogueCClerk:Hello,WhatcanIdoforyou?Passenger:Yeah,I’mwonderingifICantakemycatonboard?Clerk:I’mterriblysorrytotellyoucan’tdothat.Passenger:Why?Clerk:Becauseliveanimalsmayendangerthepublichealth.Passenger:Butmycathasreceivedarabiesvaccine.Clerk:well,accordingtotheregulations,onlyguidedogareallowedonboard.Passenger:Alrightthen,thankyou!Clerk:It’smypleasure.Point1.ServiceforenteringastationDialogueDPassenger:Excuseme,MayIaskyousomequestions?Clerk:sure,please.Passenger:Aretheseitemsallowedonboard?Clerk:well,Hairsprayareonlyallowedalittleamount.Passenger:whataboutthedetailedregulation?Clerk:Nomorethan120mlofpermlotionofthehairsprayareallowed.Passenger:Thansalot.Clerk:Notatall.Point1.ServiceforenteringastationMr.Brown:MayIbringmydogintothestation,please?Myeyesarebotheringme.Clerk:Ofcourse,Butpleaseshowusyourrelatedcertificate.Mr.Brown:Whatdocumentsdoyouneed?Clerk:Yourguidingdog‘sworkingcertificate,rabiesimmunizationcertificateandDisabilitycertificateMr.Brown:Hereyouare.Clerk:Done,IsthereanythingelseIcandoforyou?Mr.Brown:Whereistheticket-counter?Iwillgettheticketspunched.Clerk:It’snexttotheticketwindow.Mr.Brown:WhichplatformdoesthetrainforBeimenleavefrom?Clerk:Thetrainleavesonplatform8,itisnotinyet.Pleasefollowme.Mr.Brown:Thanks.DialogueAPassenger:Excuseme,HowdoIgetoutofthestation?Clerk:Well,Youhavetodoticketverificationattheoutboundturnstile.Passenger:ShouldIswipemyIDcard?Clerk:No,YoujustswipetheQRcodeoftheticket.Passenger:ThanksClerk:Youarewelcome.Point2.ServiceforexitingastationPoint2.ServiceforexitingastationDialogueBClerk:Hello,WhatcanIdoforyou?Passenger:Well,Whereisthewheelchairaccess?Clerk:Thiswayplease.I’llshowyoutheway.Arethesetwopiecesofluggageyours?Passenger:Yeah,Thanksforyour

warmandthoughtfulservice.Clerk:Mypleasure.Point2.ServiceforexitingastationDialogueCPassenger:Excuseme,IsthereaMcDonald'sinthestation？Clerk:Ofcourse.Thiswayplease.It’snexttothebookstore.Passenger:CanIdepositmyluggagehere?I‘llpickupitafterthemeal.Clerk:Sure,Youhavetofillintheform.Passenger:ThankyouClerk:Youarewelcome.Point2.ServiceforexitingastationDialogueDPassenger:Excuseme,CanItakethebuswithoutleavingthestation?Clerk:Youcantaketheelevatortothebusstoponthesecondfloor.Passenger:Whereistheelevator?Clerk:Followthebluearrowoverheadandyouwillfindit.Passenger:ThanksClerk:Youarewelcome.Point2.ServiceforexitingastationHigh-leveldialogueMr.Brown:WherecanIseethetimetable?Clerk:Youcouldconsultthecustomerservicecenter.Mr.Brown:HowdoIgettotheHigh-speedRailwayStation?Clerk:Pleasegostraightaheadandtransferline2withoutleavingthestation.Mr.Brown:WhichplatformshouldItake?Clerk:Platform3please.Mr.Brown:Thanks.Clerk:Youarewelcome.PartIIUsefulsentencesWhereistheticketoffice?售票处在哪儿？Let'sgetonboardnowtoavoidthelastminuterush.咱们现在就上车避免最后拥挤Thetrainleavesonplatform8.在第8站台上车。Themetrotrainisnotinyet.地铁列车还没进站呢。WheredoItransferlines?我在哪里换乘？PleasefollowthebluearrowtoLine8.请沿着蓝色箭头的方向换乘8号线。WherecanIseeatimetable?我在哪里可以看到时刻表？PartIIITextClassificationofcontrabandforsubwaysecurityinspectionInaccordancewithRailwaySafetyManagementRegulationsissuedbytheStateCouncilaswellasotherstatelaws,administrativeregulations,andrulesconcerned,theitemsprohibitedorrestrictedtotakeonboardametrotrainortoatrainstationarelistedasfollowsinanefforttomaintainpublicsecurityandtravelsafetyforall:Gunsandbullets(keycomponentsincluded)ExplosivesInstrumentssuchasdagger,three-edgedknifeInflammableandexplosiveitemsHypertoxic,corrosive,radioactive,infectious,anddangerousitemsItemsthatendangerrailwaysafetyorpublichealthTaskimplementationTaskNameServiceforenteringandexitingastationinsafetyProjectDailystationserviceTaskProject1.masterthewordsandexpressionsforenteringandexitingastation2.CultivatetheserviceabilityinsafetforenteringandexitingastationStudentName

TaskDescriptionLilyisanewsafetyofficerinthemetrocompany.Shejustfinishedhersafetytraininginternship.Today,itisherfirstdayonherown.Shecomesacrossaladywith300mlofhairgel,sheispassingthesecuritycheck.Couldhesolvethefollowingproblemsinaccordancewiththesubwayoperatingstandards:1.Whyistherearegulationonwhattocarryonthesubway?Lilyhastoexplainthattothepassengers.2.Whatitemsareforbiddenonthesubway?,Whatitemsarerestrictedonthesubway?Whatisthelimit?Ishairsprayprohibitedorrestrictedonsubwaytrains?3.Didthewomanviolatetheregulationsonsubwaypassengers'goods?Ifso,howshouldLilyhandleitproperly?Directions:1.Pleaseworkwithyourpartnertowritethescript.2.Completetheroleplay.3.Takethevideoabouttheroleplay.ScriptWriting

QRcodeofthevideo

【Task2】TicketOfficeTaskevaluation【Task1】ServiceforEnteringandExitingaStationEvaluationCriteriaEvaluationFormItemValueself-evaluation（20%）peerreviewing（30%）teacherevaluation（50%）scoreBadAverageGood

SkillstandardsBeabletouseexpressionslearnedinthetext141620

Accuratepronunciationandstandardservice91315

Beabletotellthedifferencebetweenforbiddenitemsandrestricteditems567

Beabletohandlebelongingsproperly478

QualitystandardsStrongsenseofresponsibility6810

Subjectiveinitiative6810

Communicationskill6810

Teamwork6810

VideostandardsClearvideoquality235

Sounddesignofscene235

Total6080100

Teacher'ssignature：Date:ScoreExtendedexcise一、在空格中填入恰当的句子，完成句子。1.AfterbuyingE-ticketsonapp,passengerscan

beforesecuritycheck.2.thereareservicecountersprovidingpriorityservicefortheelderly,infantsandchildren,thesick,the

andpregnantpassengers.3.Gunsandbulletsarenotallowed.4.

canboardthedesignatedtrainfromanyintermediatestationcoveredbythepurchasedjourneyonthedateoftravel.5.Smokingisstrictly

anywhereonmetrotrains.二、请把下列中文翻译成英文。1.打扰了，请问一定要安检吗？2.车站有轮椅服务吗？3.请问免费携带行李的限制是多少？4.龙头有热水供应吗？5.请问有母婴室吗？三、阅读理解Beijingintroducespalm-printaccessonsubwaylineAsubwaylinethatlinksdowntownBeijingwithDaxingInternationalAirportintheChinesecapitalnowallowspassengerstoenterandexitstationsbyjustscanningthepalmoftheirhand.ThepilotprogramwaslaunchedonSundayontheDaxingAirportExpresssubwaylinetosparepassengersthetroubleofswipingacardorscanningaQRcodetocatchatrain,theBeijingMunicipalCommissionofTransportsaid.Anycommuteraged14andabovecanfirstregistertheprintofeitherpalmthroughasimple,automatedprocessandproviderelevantinformationtoauthorizethepaymentgatewayofWeChat."Passengerscanjustplaceapalmabovethescanningmachinewhenenteringorexitingasubwaystation.Theticketgatewillopenifthepalmscanmatchesthepalmprintregisteredvoluntarily,"saidZhangLi,anexpertattheBeijingMetroNetworkControlCenter.Theticketgatescanrecognizetheuser'spalmprintandveinswithoutcontact,whichismorehygienic,fasterandsaferthanconventionalcheck-inmethods.Thefareisautomaticallydeductedafterexit.Useofbiometricdataallowspassengerstotakesubwaytrainsiftheydonothavecashorwhentheyforgettheirsubwaycards.Thebiometricmethodcombinestheuseofpalmprintandveinmapping,whicharedifferentforeveryindividual.Theregistrationisaone-timeprocessanddoesn'trequirerenewal.——ThearticleisquotedfromKekeEnglish三、阅读理解1.Readthepassageanddecideifthefollowingsentencesaretrueorfalse(Tfortrue,Fforfalse)（1）Anycommutercanfirstregistertheprintofeitherpalmthroughasimple,automatedprocess.()（2）Passengerscanjustplaceapalmabovethescanningmachinewhenenteringorexitingasubwaystation.()（3）Theticketgatescanrecognizetheuser'spalmprintandveinswithoutcontact.()（4）Useofbiometricdataallowspassengerstotakesu