《酒店英语》课件 Unit4-Lesson2 Secretarial Services

HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1MailingServicesLesson2SecretarialServicesLesson3TicketBookingUnit4TheBusinessCenterLesson4CancellationofReservationGoalLearntoprovidesecretarialservicesforguests.Lesson2SecretarialServicesWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.folderenvelopeprojector

meetinghallmicrophonepaperclip1.__________2.__________3.__________4.__________5.__________6.__________客人Amanda（A）来到酒店商务中心咨询会议服务，工作人员Jerry（J）立刻上前接待。J:Goodmorning,madam.MayIhelpyou?A:Goodmorning.I’mAmandawhocalledyourdepartmentyesterday.WearegoingtohaveameetingnextFriday.Couldyouarrangeitforme?J:Certainly.Howmanypeoplewillattendthemeeting?A:Weneedameetingroomfor50people.J:Noproblem.Wehavecomputer-equippedroomswithInternetaccess.A:Isthereascreenforustodisplayourslides?J:Yes,thereis.A:Bytheway,couldyouarrangetwointerpretersforus?Warm-upDialogueReadingFurtherStudyRole-playTask客人Amanda（A）来到酒店商务中心咨询会议服务，工作人员Jerry（J）立刻上前接待。J:Whatlanguageservicewouldyouliketohave?A:EnglishtoChinese,please.J:Noproblem.Whattimewillthemeetingstart?A:9o’clockinthemorning.Wewillhavetwocoffeebreaksat10:30a.m.andat3:00p.m.Andweneedsomecoffee,tea,fruit,andcookies.J:Well,wewillarrangeallthesethingsforyou.A:Thanks.NowI’dliketohavethismaterialforthemeetingcopied.J:Howmanycopieswouldyouliketohave?A:Induplicate.Warm-upDialogueReadingFurtherStudyRole-playTask客人Amanda（A）来到酒店商务中心咨询会议服务，工作人员Jerry（J）立刻上前接待。J:Whatsizewouldyoulikeforthecopies?Andwouldyouliketocopytheseononesideorbothsides?A:A4,andononeside,please.(Jerrymadeonecopy)J:Pleasehavealook.Isthatalright?A:That’sokay.(afterawhile)J:Hereyouare.Thechargeis1.2yuanperpageandthetotalis48yuan.A:Thankyouverymuch.CanItakealookatthemeetingroomnow?J:Yes,ofcourse.Thisway,please.Warm-upDialogueReadingFurtherStudyRole-playTaskA.Fillintheblanksandchangetheformsifnecessary.Warm-upDialogueReadingFurtherStudyRole-playTask

attendcopyinterpreterchargematerial1.Wouldyou

thesepapersforme?2.Herbrotherisan

.3.Youhavetoknowallthe

andpresentitintheformofacomposition.4.Ihaveto

ameeting.5.Theservice

isincluded.B.ListentothedialogueagainandcircleYesorNo.Warm-upDialogueReadingFurtherStudyRole-playTask1.Themeetingroomisequippedwithascreenfordisplayingslides.YesNo2.ThemeetingrequirestwointerpretersforEnglish-to-Chinesetranslation.YesNo3.ThecopiedmaterialsareprintedonA4andonbothsides.YesNoMakeanewdialoguebetweenabusinesscenterclerkandaguestaboutsecretarialservices.Youmayneedtheexpressionsbelow.Forexample:1.Howmanycopieswouldyouliketohave?2.Wouldyouliketocopytheseononesideorbothsides?3.HowcanIstaplethem,ontheleftsideoratthetop?4.Doyouhaveanyspecialneeds?5.Wewillinformyouassoonaspossibleaftertheinterpreterhasbeenchosen.Warm-upDialogueReadingFurtherStudyRole-playTaskThesecretarialservicesshouldmeetthedemandsofthebusinessandconferenceguests.Itmainlyincludestyping,copying,andinterpreterarrangement.Whenyoumakeacopyforaguest,youshouldcountthepagesandthencopyamodelfortheguestforcheckingtheeffectof1thecopier.Onlyifyouhavetheguest’sconfirmation,canyouprintthewholepagesout2.Bindthepagesinavolumeandgiveittotheguestaftercheckingthecopiedpageswiththeguest.Warm-upDialogueReadingFurtherStudyRole-playTaskA.MatchtheEnglishwiththeChinese.Warm-upDialogueReadingFurtherStudyRole-playTask()1.Thesecretarialservicesshouldmeetthedemandsofthebusinessandconferenceguests.()2.Thesecretarialservicesmainlyincludetyping,copying,andinterpreterarrangement.()3.Whenyoumakeacopyforaguest,youshouldcountthepagesandthencopyamodelfortheguestforcheckingtheeffectofthecopier.()4.Bindthepagesinavolumeandgiveittotheguestaftercheckingthecopiedpageswiththeguest.a.为客人复印时，你应该先清点页数，再复印一份样版供客人确认复印效果。b.文秘服务应该满足商务及参会客人的需求。c.与客人核对复印件后，将文件装订成册并交予客人。d.文秘服务主要包括打字、复印及安排口译员。B.Learntheimportantphrasesinthetext.1.theeffectof...……的效果（影响）练习：Hotelmanagersworryabouttheeffectofserviceattitudeonguests’stayexperience.中文：___________________________________________

2.print...out打印出（计算机文件）练习：Thestaffwillprintthedocumentoutandputitonthefrontdeskcounter.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:findoutandwritedownthematerialpreparationinabusinesscenterbeforetheguests’meeting.EnglishChinesepen

瓶装水Warm-upDialogueReadingFurtherStudyRole-playTaskLearnaboutusefultips.Warm-upDialogueReadingFurtherStudyRole-playTask1.Ifguestsmakeadditionalrequestsduringthemeeting,promptlyinformthesuper