雨课堂学堂在线学堂云《管理学导论（黑龙江工商学院）》单元测试考核答案

第1题Managementinhistoryhastwoimportantfocuses,politicaland______management.AeconomicBmilitaryClegal第2题______philosophyproposesthattheuniverseworksharmoniouslyinitsownwaysandassertsthatoneshouldplacetheirwillinharmonywiththenaturaluniverse.ADaoistBConfucianismCLegalism第3题______centraldoctrineisthevirtueofRen,whichcanbeinterpretedasaffectionandlove.ADaoism’sBLegalism’sCConfucianism’第4题______hereisnottodonothing,buttoletnaturetakeitscourse,andgivefullplaytothecreativityofthepeople.AWuweiBHarmoniousCRen第5题Accordingto_______,theuseofinformationmainlydependson"算"and"知".Inordertofightapreparedbattle,youmustcalculate,thinkandcomparethesituationoftheenemyandours.ADaoDeJingBTheArtofWarCTheBookofSongs第1题Taylorisknownasthe"FatherofScientificManagement".

()第2题Thecoreissueofscientificprinciplesistoimproveefficiency.

(

)

第3题Taylor’spioneeringresearchonmanagementprocessandmanagementorganizationtheory,especiallythedivisionofmanagementfunctionsandthedescriptionofmanagementprinciples,hadaveryfar-reachingimpact.()第4题Bureaucracyisaformoforganizationcharacterizedbydivisionoflabor,aclearlydefinedhierarchy,detailedrulesandregulations,andimpersonalrelationships.（

）第5题Weberisknownasthefatherof"OrganizationalTheory".Thecoreofthetheoryisthatorganizationalactivitiesshouldbemanagedbypositionratherthanindividualorhereditarystatus.（）1.3ContemporaryManagementTheories(Quiz)第1题TheoryZattemptstointegrateAmericanandChinesemanagementpractices.()第2题TheoryZcombinestheAmericanemphasisonindividualresponsibilitywiththeJapaneseemphasisoncollectivedecision-making.()第3题TotalQualityManagementemphasizesthemanagementoftheentireorganizationsothatitexcelsinalldimensionsofproductsandservicesthatareimportanttothecustomers.()第4题Since1999,Chinahasbeenreformingfromplannedeconomytomoremarket-orientedeconomy.()第5题“Peoplefirst,ethicsfirst,bythepeopleandforthepeoplebecomesthefoundationsofmodernChinesegreenbusinessmanagement.()2.1AboutManagement(Quiz)第1题Who

isknownasthefatherofmodernmanagement?

APeter

DruckerBFrederickTaylorCHenriFayol第2题Managementexistsin______businessesandorganizationalactivities.

AimportantBallCspecific第3题Thekeyanddifficultpointsofmanagementismanaging_______.AtimeBpeopleCresources第4题Thepurposeofmanagementisto________.AearnmoneyBdevelopteamsCachieveorganizationalobjectives第5题Theessenceofmanagementis________.AcoordinationBplanningCorganizing2.2ManagementFunctions(Quiz)第1题Managementhasbeendescribedasacombinationofdifferentfunctions,namelyplanning,organizing,staffing,leading,and_______.AcoordinatingBdevelopingCcontrolling第2题______istheprimaryfunctionofmanagementthatinvolvessettingobjectivesanddeterminingacourseofactionforachievingtheseobjectives.APlanningBOrganizingCLeading第3题The

mainpurposeof_______

istofindtherightpersonfortherightjoborputtheright

personontherightpositionintherighttime.AcontrollingBplanningCstaffing第4题______involvesguidinganddirectingotherstowardtheattainmentoforganizationalgoals.ALeadingBPlanningCOrganizing第5题_______isaprocessofproblem-identifying,decision-making,andproblem-solving.AStaffingBControllingCPlanning2.3AboutManagers(Quiz)第1题Managersarethepeoplewhoperformthemanagementfunctionsinanorganization.（

）第2题A

managercanbedefinedassomeonewhoworks

allbyhimself

toaccomplishorganizationalgoals.

(

)第3题Somesurveysindicatethatnetworkingmakesthebiggestcontributiontothemanagers'successandcommunicationcontributesmosttotheireffectivenessandproductivity.(

)第4题Managers'rolesfallintothreecategories:interpersonalrole,

informationalrole,anddecision-makingrole.

(

)第5题Interpersonalroleistheroleamanagerplayswhenmakingchangesinpolicies,resolvingconflicts,ordecidinghowtouseresourcesoptimally.(

)

2.4LevelsandSkillsofManagement(Quiz)第1题1.

Canyoudecidewhichlevelsofmanagementthefollowinggroupsofactivitiesbelongto?

(A

)(1)

Laydownthegoals

fortheenterprise.(2)Prepare

strategicplansandpolicies

fortheenterprise.(3)Appointtheexecutives

for

departmentsof

middlelevel.AA.higher

levelofmanagement

BB.middle

levelofmanagementCC.lowerlevelofmanagement第2题Canyoudecidewhichlevelsofmanagementthefollowinggroupsofactivitiesbelongto?(

)

(1)Executeplansoforganizationinaccordancewithpoliciesanddirectives

fromtopmanagement.(2)Makeplans

forthesub-unitsorsubordinates

ofthedepartment.(3)Interpretandexplainpolicies

fromtop

management

tolower

levelofmanagement.AhigherlevelofmanagementBmiddlelevelofmanagementClowerlevelofmanagement第3题Canyoudecidewhichlevelsofmanagementthefollowinggroupsofactivitiesbelongto?()(1)

Assignjobsandtasks

tovariousworkers.(2)Supervise,guide,instruct,andmotivateworkers

forday-to-dayactivities.(3)Beresponsibleforthequalityaswellasthequantity

ofproduction.AhigherlevelofmanagementBmiddlelevelofmanagementClowerlevelofmanagement3.1TeamandTeamDevelopment(Quiz)第1题Teams

have______

goals,andeverymemberoftheteamworksforthisgoal.AcommonBdifferentCspecific第2题Teams

developandgetmatureoveraperiodoftime,whichisusually

dividedintofourstages:forming,storming,norming,and______.AdecliningBgrowingCperforming第3题______stageistheperiodwhentheteamisformed.Membersinthisstagemaybeanxiousandadoptawait-and-seeattitude.AFormingBStormingCNorming第4题______stageistheperiodwhenconflictscaneasilyariseduetodifferentideasabouthowtoaccomplishgoals.Differencesratherthansimilaritiesarenoticed.AFormingBStormingCNorming第5题______

isaconflict-resolutionstage.Teammembersgraduallygeneratea

greater“we”feelrather

than

“I”

feel.AFormingBStormingCNorming3.2EffectiveTeamManagementSkills(Quiz)第1题Successfulteamsshareaclear,elevatinggoalcommunicatedtoall.()第2题Amplecommunicationandfeedbackarenecessaryinasuccessfulteam.()第3题Theenvironmentalinfluencesareusuallyeasytocontrol.()第4题Theteamleaderismoreofamentortohisorherteammembersratherthanjustastrictboss.()第5题It'salrightforteammemberstopassinformationontoanyoneoutsidetheteam.()3.3Decision-making(Quiz)第1题Youneedtoknowasmuchaspossibleaboutwhatisrelatedtoyourproblembeforemakingdecisions.

第2题Whenyourchoiceismade,thedecisionmakingprocessisover.

第3题Oncetheexecutionisstarted,youshouldcloselyfollowupbecausesomethingmightbeimproperandneedstimelyadjustment.

第4题Therearestructuredandunstructuredproblems.Correspondingly,decisionsareoftenclassifiedasprogrammedornon-programmed.

第5题Structuredproblemsarenow,unusual,ambiguousandincomplete.

3.4ApproachestoDecision-making(Quiz)第1题Brainstormingisaneffectivedecision-makingtoolforhardproblems.

(

)第2题Forthefirstphaseofbrainstorming,

criticismoftheideasisallowed.

(

)第3题Forthesecondphaseofbrainstorming,alternativeswithfewmeritsareeliminated.(

)第4题DelphimethodispioneeredbyRandCorporationandusedforpredictionanddecision-making.(

)第5题ForDelphimethod,theproblemisnotnecessarytobespecificandclear(

).

4.1AboutPlanning(Quiz)第1题

Planningisonlynecessaryatthebeginningofaprojectanddoesnotrequireupdatesduringexecution.

第2题Settingclearobjectivesisakeyfactorineffectiveplanning.

第3题Asuccessfulplanshouldbeflexibleenoughtoadapttounexpectedchanges.

4.2TypesofPlans(Quiz)第1题InOctober1997,Pepsimadeasignificantadjustmentbyseparatingitsrestaurantbusiness,whichincludedPizzaHut,TacoBell,andKFC,intoanindependentpubliclytradedcompany,nowknownasYum!Thisadjustmentfallsunderwhichtypeofplanning?AOperationalplanBShort-termplanCStrategicplanDSingle-useplan第2题OneofCoca-Cola'sgoalsistoincreaseitsglobalmarketshare.ToboostsalesinEurope,thecompanyhasbuiltasoftdrinkplantinsouthernFranceandisconstructingacanningfacilityinDunkirk.ThecompanyhasalsoinvestedheavilyintheIndianmarket.Thisseriesofspecificactionsfallsunderwhichtypeofplanning?AStrategicplanBOperationalplanCContingencyplanDDirectionalplan第3题Thestatement"Onlysellproductsweareproudof"fallsunderwhichtypeofplanning?AStrategicplanBOperationalplanCSpecificplanDDirectionalplan第4题Pepsi'sdevelopmentiscloselytiedtoadvertising.Overtheyears,Pepsihasinvitedcelebritiestoendorseitsproductsandrecentlylaunchedannualadvertisingmicro-films.ForPepsi,advertisingbelongstowhichtypeofplanning?AOperationalplanBDirectionalplanCSpecificplansDLong-termplans第5题Pepsihasdevelopedosmanthus-flavoredandwhitepomelo-bamboo-flavoredcolatocatertoChineseconsumers'tastes,strengtheningitslocalizationmarketingstrategy.Theresearchanddevelopmentofosmanthusandwhitepomelo-bambooflavoredcolabelongstowhichtypeofplanning?AShort-termplanBSpecificplanCSingle-useplanDContingencyplan4.3TechniquesofPlanning(Quiz)第1题Whatdoestheterm“SMART”ingoalsettingstandfor?ASimple,Manageable,Achievable,Realistic,TimelyBSpecific,Measurable,Achievable,Relevant,Time-boundCStandard,Measurable,Accessible,Relevant,TimelyDStrategic,Meaningful,Attainable,Relevant,Timed第2题Whatistheprimarypurposeofbudgetinginanorganization?AToeliminateallexpensesBToforecastfuturerevenuesandexpensesCTosetemployeesalariesDTocreatemarketingstrategies第3题Whatisthe

characteristicofaflexiblebudget?AItremainsconstantregardlessofchangesinactivitylevels.BItadjustsexpensesbasedonactuallevelsofactivity.CItiscreatedonlyonceandnotrevised.DItisbasedsolelyonhistoricaldata.第4题WhatdoesaGanttchartprimarilyillustrate?ATasktimelinesanddependenciesBFinancialprojectionsCEmployeeperformanceDMarkettrends第5题Whatdoesaloadchartprimarilyhelptovisualizeinprojectmanagement?ATaskdependenciesandtimelinesBStakeholderinvolvementCBudgetconstraintsDResourceallocationandcapacity4.4ContingencyFactorsinPlanning(Quiz)第1题Themorelevelsyouhaveinyourorganization,themorecontingentitmightbe.第2题Environmentaluncertaintyjustreferstothechangesineconomicenvironment.第3题Foremployees,thelongerthetimeframeis,thelessthecommitmentwillbe.5.1UnderstandingOrganizing(Quiz)第1题Organizingistheprocessofdefiningtasksandactivitiestobecarriedoutbyanumberofpeopletoachieveparticularobjectives.

第2题Organizinginvolvesarrangingresourcestoachievegoals.第3题Stagesoforganizingincludedivisionofwork,structuring,jobdescription,delegationandcoordination.

第4题

Accordingtothefunctionalprinciple,alldepartmentsshouldoperateindependentlywithoutcollaboration.第5题Theprincipleofunityofcommandstatesthatemployeesshouldreporttomultiplesupervisors.5.2TypesofOrganizationalStructures(Quiz)第1题Ifthestructureofanorganizationisleanandflat,withtwotothreelevelsandaloosebodyofemployees,whichstructuredoesitfallin?AFunctionalstructureBDivisionalstructureCSimplestructureDProjectstructure第2题Whichofthefollowingorganizationalstructuresisteam-basedstructure?AFunctionalstructureBDivisionalstructureCSimplestructureDProjectstructure第3题Whichofthefollowingorganizationalstructurescanbesetupbydifferentregionsofsales?AFunctionalstructureBDivisionalstructureCSimplestructureDProjectstructure5.3UnderstandingDelegation(Quiz)第1题Delegationistheassignmentofanyresponsibilityorauthoritytoanotherperson,

normallyfromamanagertoasubordinate,tocarryoutspecificactivities.第2题Theabilitytodelegateisoneoftheimportantskillsforindividualsinaleadershipposition.第3题Gooddelegationcansavemanagers’time,butitcannotmotivatetheirsubordinates.第4题Afteradelegationofwork,thesuperiormaydelegatebothauthorityandpowerforthesubordinatetoaccomplishthetasksinaspecificmannerandtimeframe.第5题Delegationcanbesetoutwithtwosteps:assigningtasksandduties,grantingauthority.6.1AboutStaffing(Quiz)第1题Staffingisdefinedastheprocessofacquiring,deploying,andretainingaworkforcewithsufficientquantityandqualitytofulfilltheorganizationalgoals.第2题Humanresourcemanagementisdefinedastheprocessofacquiring,training,appraising,andcompensatingemployees,andofattendingtotheirlaborrelations,healthandsafety,andfairnessconcerns.第3题Staffingisonlyconcernedwiththehiringprocessanddoesnotincludeemployeedevelopment.第4题Jobanalysisisacrucialstepinthestaffingprocess.第5题Effectivestaffinginvolvesfillingpositionswiththemostqualifiedcandidates.6.2EmployeeAcquisition(Quiz)第1题Whatistheprimarygoalofemployeeacquisition?AToreducecostsBTofillopenpositionswithqualifiedcandidatesCToincreaseemployeeturnoverDTostreamlineoperations第2题WhichofthefollowingisNOTamethodofemployeeacquisition?AJobpostingsBEmployeereferralsCPerformanceevaluationsDRecruitmentagencies第3题Whatisajobanalysisprimarilyusedforinemployeeacquisition?AToassessemployeeperformanceBTodeterminethequalificationsneededforaroleCToevaluatemarkettrendsDTomanageemployeebenefits第4题Whichselectiontoolassessescandidates'compatibilitywithcompanyculture?ASkillstestBStructuredinterviewCPersonalityassessmentDReferencecheck第5题Whatisthepurposeofanemployeeacquisitionstrategy?AToreducetrainingexpensesBToenhanceemployeeengagementCToensurecompliancewithlaborlawsDToalignhiringpracticeswithorganizationalgoals6.3EmployeeDeployment(Quiz)第1题Whichofthefollowingtrainingscanacompanyprovide?

AOrientationtrainingBJob-relatedskilltrainingCHouseworktrainingDCareer-orientedtraining

正确答案：ABD第2题Whatarethecommonlyusedmethodsofperformanceappraisal?AGraphicratingscalesB360degreefeedbackCMulti-personcomparisonsDCriticalincidents

正确答案：DCBA第3题Redeploymentisnecessarywhenworkingperformanceisquestioned.Thisredeploymentcanbe_____.

A

atransfer

B

dismissal

C

apositionchange

D

arotation正确答案：DCA6.4TalentRetentionManagement(Quiz)第1题Turnovercanbevoluntaryorinvoluntary.

第2题Inadequatecareerandprofessionaldevelopmentisanimportantreasonthatpromptsmanycapableemployeestoquit.

第3题Talentsneedhighsalariesonly.Nothingelsematterstothem.第4题Whenemployeesfeelunderappreciated,theyaremorelikelytoworkharder.

第5题Itwouldbeaneffectiveapproachtoretaintalentsbyprovidingcareerdevelopmentseminarstoemployeesinthecompanytohelpthemlayoutpotentialcareerplans.

7.1Leadingandleaders(Quiz)第1题Fora

successfulleader,_______isthemostimportant.AIQBEQCHQ第2题PeterSaloveyistheauthorofthetermEQ,statesthat_______getsushiredand_______getsuspromoted.AIQ

EQBEQ

IQCHQ

IQ第3题EQisusuallycomposedof_______majorelements.A4B5C67.2Managementvs.Leadership&LeadershipStyles(Quiz)第1题Thelaissez-faireleaderincludesoneormoreemployeesinthedecision-makingprocess.()

第2题Theautocraticleader

tellshisorheremployeeswhattodoandhowtodoit,withoutgettingtheiradvice.

(

)第3题Theparticipativeordemocraticleaderallowstheemployeestomakedecisionsbythemselves.

(

)7.3MotivationandIncentives(Quiz)第1题Onlymonetaryincentiveiseffectiveformotivation.

()第2题Penaltyistocorrectthemistakesordefaultsofemployees.(

)第3题TheHierarchyofNeedsTheoryconsistsoffivelevelsofneeds:physiologicalneeds,safetyneeds,love/belongingneeds,esteemneeds,andself-actualizationneeds.

()8.1ControlandManagementControlSystem(Quiz)第1题________

isthebestwaytosolvethecrisis.AControlBmanagementCprevention第2题________

isanapproachthatemphasizestheuseofexternalmarketmechanisms,suchaspricecompetitionandrelativemarketshare.

AMarket

controlBBureaucratic

controlCClan

control第3题_______

emphasizes

organizationalauthorityandreliesonadministrativerules,regulations,procedures,andpolicies.AMarket

controlBBureaucratic

controlCClan

control第4题________meansthatemployeebehaviorsareregulatedbythesharedvalues,norms,traditions,rituals,beliefs,andotheraspectsoftheorganizationalculture.AMarket

controlBBureaucratic

controlCClan

control8.2TheImplementationofControl(Quiz)第1题Controlisusuallyaprocessofthreesteps:measuringactualperformance,comparingactualperformanceagainstastandard,andtakingmanagerialactionstocorrectdeviationsorinadequatestandards.（）第2题Keepingcostswithinbudgetisafairlycommoncontrolmeasure.()第3题Allthe

activitiesareeasy

tomeasureinquantifiableterms.()8.3TypesofControl(Quiz)第1题Feed-forward

controlisexactlywhatitmeansbytheChineseidiom________.A防患于未然B防微杜渐C亡羊补牢第2题FeedbackcontrolisjustliketheChineseproverb_______.A防患于未然B防微杜渐C亡羊补牢第3题ConcurrentcontrolisjustliketheChineseproverb_______.A防患于未然B防微杜渐C亡羊补牢8.4ContemporaryIssuesonControlandCharacteristicsofanEffectiveControlSystem(Quiz)第1题Thecontrolsystemshouldbebothfinanciallyeconomicalandtime-saving.（

）第2题Controlsystemshouldnotberigid,butratheraguidelinetofollowflexibly.（

）第3题Anyunauthorizedtakingofcompanypropertybyemployeesfortheirpersonaluseiscalledemployeetheft.（）9.1FourViewsofEthics(Quiz)第1题________

encouragesefficiencyandproductivityandisconsistentwiththe

goalofprofitmaximization.AThe

rightsviewofethicsBUtilitarianismCjusticeviewof

ethics第2题______

protects

individuals’basicrights,butithasanegativesidefor

organizations.AThe

rightsviewofethicsBUtilitarianismCjusticeviewof

ethics第3题______

protectstheinterestsofthosestakeholderswhomaybe

underrepresentedorlackpower,butitcanencourageasenseof

entitlementthatmightmakeemployeesreducerisks,innovation,and

productivity.AThe

rightsviewofethicsBUtilitarianismCjusticeviewof

ethics第4题_________

managers

needtoconsiderexistingethicalnormsintheirindustriesinorder

todeterminewhatconstitutesrightandwrongdecisionsandactions.AThe

rightsviewofethicsBThe

integrativesocialcontractsviewofethicsCJustice

viewofethics9.2BusinessEthicsinChinaandinanInternationalContext(Quiz)第1题Businesspracticesarethesameallovertheworld

()第2题RushangisaverytypicalgroupintheChinesebusinesshistory.Theyhavealsosetasolidethicalbasisformodernbusiness.

(

)第3题InJapan,forexamplelavishgiftgivingisanimportantpartofdoingbusiness.(

)9.4DealingwithEthicalDilemmas（(Quiz)第1题_________

works

ontheassumptionthatthepersonorthemanageriscompetentenough

tounderstandtheseriousnessofthesituationandactaccordingly.AIntuitionismBMoral

idealismCUtilitarianism第2题_________

asks

toabidebylawwithoutanyexception.AIntuitionismBMoral

idealismCUtilitarianism第3题_________concerns

itselfwiththeresultsortheimplications.AIntuitionismBMoral

idealismCUtilitarianism10.1UnderstandingofChange(Quiz)第1题Innovationusuallyappearsafterchange.(

)第2题

Changeinanorganizationmeansanyalterationsinpeople,structure,orlocation.(

)第3题JackMa’sstatementmeansthatwecanchangeothersontheconditionthatwechangeourselvesfirst.(

)第4题Thechangesaffectingorganizationsincludeexternalforcesandinternalforces.Personnelandmanagementbelongtointernalforces.(

)10.2ProcessofChange(Quiz)第1题Unfreezingisthefirststepofchangewhichbreaksdowntheforcessupportingormaintainingthepresentsituation.(

)第2题Resistanceforcessupporttomoveawayfromthepresentstateforsomethingnew.Thepromotingforcessupportthepresentstate,orkeepingthingsastheyare.(

)第3题Whennewchangestakeplace,thefirstreactionfromrelevantpeopleisusuallytoresist.(

)第4题Oneofthereasonsforresistingchangeisskillobsolescence,whichmeansskillsandexpertisewilllosevalue.(

)10.3StrategiesofManagingResistancetoChange(Quiz)第1题Matcheachtitlewiththeappropriateexplanation.Buildtrust._____A

Fearoftheunknownisoneofthemajorbarrierstochange.Thisfearcanbegreatlyreducedbydiscussinganyupcomingchangeswiththeaffectedemployees.B

Mostpeopleresistthreatsorforce.Suchtacticsalsousuallyhaveanegativeimpactonemployeemorale.CIfemployeestrustandhaveconfidenceinmanagement,theyaremuchmorelikelytoacceptchange.D

Whenemployeesareinvolvedindecision-makingforchangetheyaremorelikelytofollowthechangeprocess.EDon’tpushtoohard.Ifpossible,themanagershouldalwaysusecommonsensewhenproposingatimescheduleforimplementingachange.

第2题Matcheachtitlewiththeappropriateexplanation.

Discussupcomingchanges._____AFearoftheunknownisoneofthemajorbarrierstochange.Thisfearcanbegreatlyreducedbydiscussinganyupcomingchangeswiththeaffectedemployees.BMostpeopleresistthreatsorforce.Suchtacticsalsousuallyhaveanegativeimpactonemployeemorale.CIfemployeestrustandhaveconfidenceinmanagement,theyaremuchmorelikelytoacceptchange.DWhenemployeesareinvolvedindecision-makingforchangetheyaremorelikelytofollowthechangeprocess.E

Don’tpushtoohard.Ifpossible,themanagershouldalwaysusecommonsensewhenproposingatimescheduleforimplementingachange.第3题Matcheachtitlewiththeappropriateexplanation.

Involvetheemployees._____AFearoftheunknownisoneofthemajorbarrierstochange.Thisfearcanbegreatlyreducedbydiscussinganyupcomingchangeswiththeaffectedemployees.BMostpeopleresistthreatsorforce.Suchtacticsalsousuallyhaveanegativeimpactonemployeemorale.CIfemployeestrustandhaveconfidenceinmanagement,theyaremuchmorelikelytoacceptchange.DWhenemployeesareinvolvedindecision-makingforchangetheyaremorelikelytofollowthechangeprocess.EDon’tpushtoohard.Ifpossible,themanagershouldalwaysusecommonsensewhenproposingatimescheduleforimplementingachange.第4题Matcheachtitlewiththeappropriateexplanation.

Followasensibletimeschedule._____AFearoftheunknownisoneofthemajorbarrierstochange.Thisfearcanbegreatlyreducedbydiscussinganyupcomingchangeswiththeaffectedemployees.BMostpeopleresistthreatsorforce.Suchtacticsalsousuallyhaveanegativeimpactonemployeemorale.CIfemployeestrustandhaveconfidenceinmanagement,theyaremuchmorelikelytoacceptchange.DWhenemployeesareinvolvedindecision-makingforchangetheyaremorelikelytofollowthechangeprocess.EDon’tpushtoohard.Ifpossible,themanagershouldalwaysusecommonsensewhenproposingatimescheduleforimplementingachange.正确答案：E第5题Matcheachtitlewiththeappropriateexplanation.Avoidthreats._____

A

Fearoftheunknownisoneofthemajorbarrierstochange.Thisfearcanbegreatlyreducedbydiscussinganyupcomingchangeswiththeaffectedemployees.BMostpeopleresistthreatsorforce.Suchtacticsalsousuallyhaveanegativeimpactonemployeemorale.CIfemployeestrustandhaveconfidenceinmanagement,theyaremuchmorelikelytoacceptchange.DWhenemployeesareinvolvedindecision-makingforchangetheyaremorelikelytofollowthechangeprocess.EDon’tpushtoohard.Ifpossible,themanagershouldalwaysusecommonsensewhenproposingatimescheduleforimplementingachange.10.4Innovation(Quiz)第1题The“Five-Cs”InnovationModel

involves

capability，culture，cash，customer

loyaltyandcuttingloss.(×)第2题Inthepreparationperiodthecreatorcollectsmoney,relevantdata,information,knowledge,andskills.

(×)第3题Thecreatororinnovatorneedstothinkcarefullyfromdifferentanglesorperspectivesuntilfinallyitbecomesverymature.

(√)第4题Innovationalwaysneedsfurtherteststhroughwhichinnovatorsimprovetheirdiscoveriesstepbystepuntilfinallyitisapplied.

(√)11.1UnderstandingofBusinessCommunication(Quiz)第1题Differentfromcommoncommunication,

businesscommunicationisalwayspurpose-based

andusesprofessionallanguage.(√)第2题Ifyoucannotjudgewhetheritispropertouseformalorinformallanguageundercertaincircumstances,it'sbettertoturntotheformallanguageforsecurity.

(√)第3题Externalcommunicationisthecommunication

betweenthepeoplewithinoneorganization--

boss,subordinates,orpeers.

(×)第4题Timelyresponsefromthereceiverenablesthesendertoevaluatetheeffectivenessofcommunication.Thisiscalledfeedback.

(√)11.2MoreEffectiveCommunication(Quiz)第1题Whichisnotanimportantelementforeffectivecommunication?()AreasonforcommunicationBtimeofcommunicationCplaceofcommunicationDpersonalityofyourself第2题Theseareallactivelistening,except().ArespondingtothespeakerwithappropriatecommentsBidentifyingthespeaker’spurposeCinterruptingpeoplewhentheyarespeakingDopentowhatotherpeoplesaytoyou第3题Theseareallprinciplesofgoodwrittencommunication,except().AwritingassimplyandclearlyaspossibleBwritingaslengthaspossibleCappropriatecontentandtoneforthereadersDproofreadthedocument第4题Whichisagoodoralcommunicationskill?()AaddressingthelistenersbynamewherepossibleBinterruptingothersCspeakinginamonotoneDusingemptysoundsorwords11.3CommunicationinInternationalBusinessActivity(Quiz)第1题Findoutwhatkindofcommunicationmethoditis.

_____Itisaninformalpathofcommunicationandisregardedasthesourceofrumorswithinanorganization.AA.TheGrapevine

BB.TheInternetCC.Email

DD.TheIntranetE

E.CellPhones第2题Findoutwhatkindofcommunicationmethoditis.

______Itprovidesforhigh-speedexchangeofwrittenmessages.

AA.TheGrapevine

B

B.TheInternet

CC.Email

DD.TheIntranet

E

E.CellPhones第3题Findoutwhatkindofcommunicationmethoditis.

______Wecandoconstantvisualtalking,leaveamessage,andsendpictures,chartsorevenvideoprograms.

AA.TheGrapevine

B

B.TheInternet

C

C.Email

DD.TheIntranet

EE.CellPhones正确答案：E第4题Findoutwhatkindofcommunicationmethoditis.

_____Itisaglobalcollec