《酒店英语》课件-第11单元 个性化客房服务

酒店英语会话

第六版Unit11PersonalizedHousekeepingService单元学习目标Howtoofferthegueststhebabysittingservice如何为顾客提供托婴服务1Howtoofferthegueststheweddinganniversaryservice如何为顾客提供结婚纪念日服务Howtoprovidetheregularcustomerswiththepersonalizedservice如何为常客提供个性化服务342Howtoofferthegueststhepersonalizedhousekeepingservicebyusingrelatedwordsandsentencepatterns如何使用相关词汇和句子为客人提供个性化服务PracticalSentencePatterns实用句型Goodmorning.ThisistheHousekeepingDepartment.上午好！这是客房服务中心。Goodevening,CrownePlazaHotel.WhatcanIdoforyou?晚上好，这里是皇冠假日大酒店。请问您有什么需要帮助吗？Goodafternoon,madam.IsthereanythingIcandoforyou?下午好，女士。我能为您做什么吗？Gladtoseeyou,sir.MayIhelpyou?先生，见到您很高兴。我能帮您什么忙吗？Howtocommunicatewithguestsforthefirsttime如何与客人初次交流PracticalSentencePatterns实用句型Takeiteasy.We’lltryourbesttohelpyou.别着急，我们会尽最大努力帮助您。Pleasecalmdown.Iwilltrytohelpyou.

请冷静，我会尽力帮您的。Don’tworry.Wewillhandleitatonce.别担心，我们会马上处理的。Don’tbeafraid.Ourhotel

clerks

willcomesoon.别担心。我们的工作人员马上就过来。2.Howtocalmtheguestsdownwhentheyareintrouble如何平抚客人的焦急情绪PracticalSentencePatterns实用句型MayIhaveyourbaby’sname?您的宝贝叫什么名字？Howoldisthebaby?/What’shis/herage?孩子多大了？Howlongwillyoubeaway?

您要离开多长时间？Howisyourbaby’shealthcondition?您的宝宝健康状况如何？Doyouhaveotherspecialrequirementsforbabysitting?对看护宝宝您还有什么其他特殊要求吗？3.Howtoasktheguests’requirementsforthebabysittingservice如何询问客人托婴服务的要求PracticalSentencePatterns实用句型4.Howtoofferthegueststheweddinganniversaryservice如何为客人提供结婚纪念日服务Whatspecialpresentdoyouplantobuyforyourwife?您想为您的夫人准备什么特殊礼物呢？Howaboutabouquetofroses?一束玫瑰花可以吗?Whataboutcelebratingyourweddinganniversarywithacandlelightdinner?用烛光晚餐来庆祝你们的结婚纪念日好吗？Howdidyoucelebrateyourweddinganniversarybefore?你们以前是怎么庆祝结婚纪念日的？IstomorrowyourCrystalWeddinganniversary?明天是你们的水晶婚纪念日吗？Whatwouldyouliketoprepareforthespecialday?您想为这个特别的日子准备什么呢？Wouldyouliketogiveyourloverapleasantsurprise?您想为您的爱人送上一份惊喜吗？PracticalSentencePatterns实用句型IhopeI’mnotdisturbingyou.CanIdotheturn-downserviceforyounow?希望我没有打扰您，我可以现在给您进行晚间整理吗？Doyoumindmedrawingthecurtains?Nightisfalling.

您介意我拉上窗帘吗？天已经黑了。Letmemakethebedforyou.让我给您铺床。5.Howtoprovideturn-downservicefortheguests如何为客人提供晚间服务PracticalSentencePatterns实用句型Wouldyoupleasehavesomeonecomeovermyroomrightnow?你现在能派个人过来我房间吗？Theelectricianwillcometoyourroomverysoon.电工马上去您房间。Haveyouconnectedwiththeelectricaloutlet?

您连上电源插座了吗？Yourcomputermighthavebeenhitbythevirus.您的电脑可能被病毒干扰了。6.Howtodealwithproblemsaboutroomfacilities如何为客人解决客房设施问题SituationalDialogues情景会话1.BabysittingService托婴服务DialogueAScene:Theguest(G)talkstoahotelemployee(E)andasksforthebabysittingservice.G:Excuseme,wouldyoudomeafavor,please?E:Sure,madam.Wewilltryourbestifwecan.G:Iwillattendanimportantconferencethisafternoon.Iwonderifyouhavebaby-sittingservicehere.Ireallyneedyourhelp.E:Takeiteasy,madam.ThereareprofessionalbabysittersintheHousekeepingDepartment.Ithinktheycantakegoodcareofyourchild.G:Wonderful!E:MayIknowhowoldyourchildis?G:Twoandahalfyearsold.Bytheway,aretheyexperienced?E:Yes,ofcourse.Allofthemhavereceivedformal

occupational

training

and

related

certificates.Theyarewell-educatedandreliable.G:Canyoutellmethetermsofthisservice?E:It’sRMB50anhour,foraminimumofonehour.G:That’sreasonable.E:YoucanphonetheHousekeepingDepartmentdirectlyfordetails.Theycanhelpyou.G:OK,Iwillcallthematonce.Thankyouverymuch.E:Wearealwaysatyourservice.SituationalDialogues情景会话1.BabysittingService托婴服务DialogueBScene：Theguest(G)phonestheHousekeepingDepartmenttoaskforthebabysittingserviceinthehotel.Thehotelemployee(E)answersherphone.E:Goodmorning,HousekeepingDepartment.CanIhelpyou?G:IamRuthieKinginroom2211.Ineedthebabysittingserviceformydaughter.E:Goodmorning,madam.Letmeconfirmsomeinformation.Atwhattimedoyouneedchildcareservice?G:Thisafternoon,fromthreetofive.E:Andhowoldisyourdaughter?G:Sheisabouttwentymonths.E:Atwhattimewouldyoulikethebabysittertocometoyourroom?G:AtthreeisOK.E:Isee.Iwillarrangeeverythingassoonaspossible.G:Thankyouverymuch.E:Arethereanyspecialrequirementsyourbabyhas?Icantellthebabysitterinadvance.G:Thebabysittershouldremembertochangeherdiapereveryhour.Athalfpastthree,givemybabysomemilk.Iwillputthenewdiaperandmilkonthetable.E:Anythingelse?G:That’sall.Thanksalot.E:It’sourpleasure.SituationalDialogues情景会话WordListtakeiteasy别紧张/不必慌张/不必急躁inadvance提前，事先UsefulExpressionsbabysitter/'beɪbɪˌsɪtə/n.(代人临时)照看婴孩者experienced/ɪkˈspɪərɪənst/adj.有阅历的；熟练的；有经验的occupational/ˌɒkjuˈpeɪʃənl/adj.职业的reliable/rɪˈlaɪəbl/adj.可信赖的diaper/'daɪəpə/n.尿布SituationalDialogues情景会话Notes:1.Iwonderifyouhavebaby-sittingservicehere.我想知道你们这里是否有托婴服务。Iwonder(if,what,when,why,etc.)意为“不晓得，不知道”。I

wonder

if

I

should

tell

her

this.不知道我是否应该告诉她这件事。Iwonderwhatthetimeis.不知道现在是几点钟了。IwonderwhetherImightaskyouaquestion.不知道可不可以问你一个问题（客气的要求）。2.Takeiteasy，madam.夫人，不要急躁。Takeiteasy.是固定表达法，常用于口语中；也可以说Takethingseasy，表示“别紧张！不必慌张！不必急躁！”或“悠然自得，轻轻松松”。easy在这里是副词，表示“容易地；安然；悠然”。3.It’sRMB50anhour,foraminimumofonehour.每小时50元，最少1小时。minimum作名词用，表示“最小量，最低量，最少数”；作形容词用时表示“最小的，最少的”；其反义词是maximum。4.Icantellthebabysitterinadvance.我可以提前告诉照看幼儿人员。inadvance意为“提前，事先”。Thankyouinadvance.先行致谢。pay/receiveinadvance预付（预收）SituationalDialogues情景会话2.ServiceforWeddingAnniversary结婚纪念日服务DialogueAScene:Theoldman(M)comestotheHousekeepingDepartmenttoaskforsomeservice.Thehotelemployee(E)serveshim.E:Goodmorning,sir.HowcanIhelpyou?M:Goodmorning.IamMr.BrowninRoom2208withmywife.E:Welcome,Mr.Brown.IsthereanythingIcandoforyou?M:Yes.Tomorrowisour50thweddinganniversary.Iwanttogivemywifeasurprise.E:Really?HappyGolden

Wedding

Anniversary!M:Thankyouverymuch.Canyougiveusthiskindofservice?E:Yes,wecanpreparearomantic

candlelit

dinnerforyou.M:Anythingelse?E:Wecanalsoofferflowers,cakesandromanticmusicforyou.M:Good.Pleasereserveatableinthethemedrestauranttomorrowevening.Anddon’tforgettoprepare50rosesonthetable.E:Noproblem.Wewillarrangeeverythingforyou.M:Manythanks.E:Youaresoromantic.Yourwifewillbeveryhappy.M:Ihopeso.E:Wishyouhaveahappyandromanticanniversary!Ilookforwardtogreetingyouonyourgoldenweddinganniversary.Mayyouhavemanyhappyyears.M:Thanksalot.That’sverykindofyou.SituationalDialogues情景会话2.ServiceforWeddingAnniversary结婚纪念日服务DialogueBScene:TheyoungcouplelivesinPudong

Shangri-la

Hotel.Thehusband,whosenameisDavidBlack(B),comestotheHousekeepingDepartment.Theclerk(C)serveshim.C:Goodevening,sir.CanIhelpyou?B:Goodevening.IamDavidBlack.MywifeandIliveinroom1320.C:Gladtoseeyou,Mr.Black.B:Wegotmarriedlastweek.Weareonourhoneymoontrip.Iwanttogivemywifesomesurprise.Couldyouhelpme,please?C:Wow,congratulations!Whatabouta

bouquet

of

roses?Wecanorderflowersforyou.B:Soundsnice.Sopleasebookabouquetofflowersformywife.Mywifepreferslily.C:OK.Whendoyouneedthem?B:Tomorrowevening.Pleasesendtheflowerstomyroomat8:30intheevening.C:Doyouwanttowritesomewordsforyourwifeontheflowercard?B:Yes,pleaseasktheflowershoptowriteYou

are

my

best

belovedinthis

life.Wewillbeinloveforever.C:Isee.Iwillprepareitforyouatonce.B:Thanksalot.Seeyou.C:Seeyou.SituationalDialogues情景会话WordListnoproblem没有问题aromanticcandlelitdinner浪漫的烛光晚餐arrangefor安排；布置onone’shoneymoontrip在蜜月旅行inlove相爱；恋爱中UsefulExpressionscandlelit

/ˈkændlˌlɪt/adj.

用烛光照明的romantic/rəʊˈmæntɪk/adj.

浪漫的，多情的lily/'lɪlɪ/n.百合花themed/θi:md/adj.有特定主题的SituationalDialogues情景会话Notes:1.Ihopeso.我希望如此。so在这里是一个替代词，可以用在一些表示看法、意见的动词之后，替代在句中作宾语的从句。这些动词有hope,believe,expect,fear,say,think等。--Thepartywasverysuccessful.晚会很成功。--Whydidyousayso？您为什么这样说呢？2.PleaseasktheflowershoptowriteYou

are

my

best

beloved

this

life.请告诉花店写上“你是我一生的最爱”字样。beloved意为“挚爱的，深爱的”，可以用作形容词；beloved源于love一词。3.HappyPearl

Wedding

Anniversary!珍珠结婚纪念日快乐！社会上流行用各种物质名称来指代结婚周年纪念。Paper

Wedding

纸婚（1周年）Wood

Wedding

木婚（5周年）Tin

Wedding锡婚（10周年）Crystal

Wedding

水晶婚（15周年）China

Wedding瓷婚（20周年）Silver

Wedding

银婚（25周年）Pearl

Wedding

珍珠婚（30周年）Coral珊瑚婚（35周年）Rudy

Wedding

红宝石婚（40周年）Sapphire

Wedding

蓝宝石婚（45周年）Golden

Wedding

金婚（50周年）Emerald

Wedding翡翠婚（55周年）Diamond

Wedding钻石婚（60周年）

SituationalDialogues情景会话3.ServiceforRegular

Customers常住客人服务DialogueAScene：Mr.Louis(L)isinhisroomintheevening.Thereisaknockatthedoor.Thehotelemployee(E)isatthedoor.E:Goodevening,Mr.Louis.Iamsorrytotroubleyou.L:Goodevening.What’sup?E:I’vecometochangethepillowforyou.Thenewoneisalittlesofter.L:HowdidyouknowIneededasofterpillow?E:Youareourregularcustomer.YoulivedinourhotellastSeptember.Yousaidsomethingwaswrongwithyourcervicalvertebra.Asoftpillowishelpful.L:Youaresoattentive.Yes,IrememberthatIchangedtoasoftpillowlasttime.E:Bytheway,howisyourcervicalvertebra?L:Notsogood.Thanksfor

yourcare.E:OK,Ihavechangedthepillowforyou.L:Manythanks.E:It’smypleasure.Don’thesitatetocallusifyouhaveanyproblems.L:Iwon’t,thanks.E:Haveagoodnight.Seeyou.L:Seeyou.SituationalDialogues情景会话3.ServiceforRegular

Customers常住客人服务DialogueBScene：Theguest(G)Mr.Bale'slaptopcomputerhasstoppedworkingintheguestroom.HecallstheRoomCenterforhelp.Theclerks(C)servehim.C1:Goodevening.RoomCenter.HowcanIhelpyou?G:Goodevening.Idon’tknowwhymycomputer,whichIhavejustboughtstoppedworking.Wouldyoupleasehavesomeonecomeovermyroomrightnow?C:MayIknowyourroomnumber,please?G:1108.C:Yes,Mr.Bale.Yousaidyouhaveproblemswithyourcomputer.I'llcalltheEngineeringDepartment.Theelectricianwillcometoyourroomverysoon.(Knocksonthedoor)C2:Engineering.MayIcomein?G:Yes,please.C2:Whatisthematterwithyourcomputer,sir?G:Iwasaccessingontheweb,butsuddenlymycomputercrashed,andhoweverImessedwithit,itrefusestoworkstill.C2:Letmehaveacheck.Haveyouconnecteditwiththeelectricaloutlet?G:Yes.C2：Oh,Iremember.Iheardakindofcomputervirusattackedthenetworkslastnight.G:Really?It'sanevilday,lastday.C2:Haveyouinstalledtheanti-virussoftwareinyourcomputer?G:Notyet.C2:Yourcomputermighthavebeenhitbythevirus.G:Canyouhelpmesolvetheproblem?C2:I'mafraidwecan’t.Isuggestyouhaveitfixedinthelocalcomputerrepairshop.SituationalDialogues情景会话WordListUsefulExpressionspillow/'pɪləʊ/n.

枕头，垫子cervical/'sɜ:vɪkl/adj.

颈的vertebra/ˈvɜ:tɪbrə/n.

椎骨，脊椎attentive/əˈtentɪv/adj.

注意的，周到的，殷勤的electrician/ɪˌlk'triʃn/adj.

电工ccsess/'ækses/adj.

获取（数据）等crash/kræʃ/

崩溃（计算机用语）virus/'vaiərəs/

病毒don’thesitatetodosth.做某事不要犹豫不决Itisverykindofyou.（表示感谢）你真是太好了。messwith干扰或影响engineeringdepartment工程部electricoutlet电源插座anti-virussoftware杀毒软件SituationalDialogues情景会话Notes:1.Youareourregularcustomer.

您是我们的常住客。regularcustomer的意思是“老顾客、常住客、回头客”。2.Yousaidsomethingwaswrongwithyourcervicalvertebra.

您说过您的颈椎有点问题。3.It'sanevilday,lastday.

这是一个邪恶的日子，希望是最后一天。SituationalDialogues情景会话4.Turn-downservices晚间服务DialogueAScene：Inthelateafternoon,thehotelemployee(H)knocksatthedoorofaguestroom.Sheisgoingtooffertheroutineturn-downservice.Theguest(G)answersthedoor.G:Whoisit?H:Housekeeping.MayIcomein?G:Yes,please.H:Goodevening,Mr.Bale.Excusemefordisturbingyou.CanIdotheturn-downserviceforyounow?G:Oh,good.Iguessyouneedtocleanupthebathroom.Ihavejusthadabath.H:Sure,Iwill.Doyoumindmedrawingthecurtains?Nightisfalling.G:Yes,goaheadplease.Andturnonthelights,willyou?I'mgoingtodosomereading.H:Allright,sir.Bytheway,whichbedwouldyouprefertouseforthenight?G:Well,I'dliketheonebythewindow.H:OK,letmemakethebedforyou.G:Thanks.Onemorething,couldyoubringinsomedrinksandcrackers?Therearenomoreintheminibar,yousee.H:Yes,Iwasabouttochecktheminibarandrefillit.Besides,Ihavealsobroughtsomefreshfruitsforyou,includingstrawberries.G:Thatissokindofyou.Ilovestrawberriesverymuch,youknow.SituationalDialogues情景会话4.Turn-downservices晚间服务DialogueBScene：TheguestMr.Smithreturnstothehotelfromsightseeing.Thehotelemployee(E)isgoingtodoturn-downserviceandserveshim.E:Housekeeping.MayIcomein?G:Yes,please.E:Goodafternoon,Mr.Smith.Didyouhaveagoodtimesightseeingthisafternoon?G:Yes,Ihadagreattimelookingaround.Thecityviewisamazing.Thankstoyouradvice.Icouldfinishtouringsuchgreatscenicspots.Thanksonceagain.E:Mypleasure.Youlookalittletired.G:Yes,abit.Butjustliedownandrelaxawhile.E:MayIgetyouadrink?G:Yes,please.E:Teaorcoffee?G:Acupofcappuccino,please.E:Wouldyoulikeanyrefreshment,too?G:Well,somesandwicheswouldbenice.E:Yes,amoment,please.G:Bytheway,couldyoubringmeonemoreblanket?Ifeltalittlebitcoldlastnight.E:Yes,Mr.Smith.AnythingelseIcandoforyou?G:Sofarsogood.Sorryforthetrouble.E:Withpleasure.I'llbebackrightawayandweareatyourserviceatanytime.SituationalDialogues情景会话WordListdraw

the

curtain

关闭窗帘go

ahead

请继续make

the

bed

铺床UsefulExpressionscracker/'krækə/n.

饼干minibar/'miniba:/n.

客房小酒吧，客房小冰箱strawberry/'strɒ:bəri/n.

草莓cappuccino/ˌkæpʊˈtʃiːnəʊ/n.

卡布奇诺refreshment/rɪˈfreʃmənt/n.

茶点，饮料blanket/'blæŋkit/n.

毯子SituationalDialogues情景会话Notes:

1.Weare

at

your

service

at

any

time.我们随时为您服务。这种表达比较正式，通常用在正式的服务场合；也可以说：Iamatyourservice.2.Turn-downService晚间服务

该项服务的内容包括：开地灯(switchingonthefloorlamp)、摆拖鞋(tidyingslippers)、检查小酒吧(checkingtheminibar)、清洁房间cleaninguptheroom)、倒垃圾(emptingthewastebin)、铺床(makingthebed)、清洁卫生间(cleaningthebathroom)、换布件(replacingthelinens)、关闭窗帘(drawingthecurtains)等。

为VIP客人晚间服务，还应包括送水果(replenishingfreshfruits)、小食品(refreshments)、浴袍(bathrobes)、报纸(newspapers)等服务。DialoguePractice会话实训添加标题1.BabysittingService托婴服务

(1)IntheHousekeepingDepartmentTheTurners:YouaretravelinginShanghai.YouliveinOriental

PearlHotel.Thiseveningyouwillparticipateinaneveningparty.Itisnotconvenientforyoutotakethebaby.Soyouaskforhelpfromthehotel.Clerk:Youservetheguest.(2)IntheGuestRoomLiLin:YouliveintheSakuraHotelwithyourbaby.Youwillattendanimportantmeetingtomorrowmorning.Youcan’ttakethebabywithyou.YouphonetheHousekeepingDepartmenttoaskforthebabysittingservice.Clerk:YouarestaffintheHousekeepingDepartment.Youanswerthecall.

添加标题2.ServiceforWeddingAnniversary结婚纪念日服务(1)IntheGuestRoomTheMillers:YouarehavingyourhoneymoonintheOriental

PearlHotel.Youwanttohavearomanticdinnerinthehotelwithyourwife.YouphonetheHousekeepingDepartmenttoaskforhelp.Clerk:Youanswerthecall.(2)IntheHousekeepingDepartment.Mr.Zhang:YouareaskingtheHousekeepingDepartmentforsomespecialservices.Tomorrowisyour5thweddinganniversary.Youwouldliketocelebratethespecialdayinthehotel.YoutalkwiththeclerkintheHousekeepingDepartment.Clerk:Youservetheguest.DialoguePractice会话实训添加标题3.ServiceforRegular

Customers常住客人服务

添加标题

添加标题4.Turn-DownServices晚间服务(1)IntheHousekeepingDepartmentTheForeignGuest:YouliveinBeijingHotel.Youwantturn-downservice.Clerk:YouareaclerkintheHousekeepingDepartmentandyouservetheforeigner.(2)IntheHousekeepingDepartmentMr.Smith:Mr.andMrs.SmithcometoBeijingforthefirsttime.Mr.Smithwanttochangetoanotherroombecauseoftoomuchnoise.Clerk:YouareaclerkandyouserveMr.Smith.(1)IntheGuestRoomMr.Li:YouarearegularcustomeroftheSliverHotel.YouaresurfingtheInternetintheroom.Suddenlysomeoneknocksatthedoor.Manager:YouarethemanageroftheHousekeepingDepartment.YoubringMr.Liabunchofflowersforhisbirthday.(2)IntheGuestRoomGuests:Youareanoldcouple.YouarelivinginRoom316intheGoldenHotel.It’syoursecondstayatthehotel.Itisyour35thweddinganniversary.Manager:YouarethemanageroftheHousekeepingDepartment.Youbringabunchofflowersandsomegiftsforthem.Exercises练习TaskOne

Matchthewordsorexpressionsaccordingtotheirmeanings.1.SilverWeddingAnniversarya.点心，茶点2.themedrestaurantb.专业训练3.turn-downservicec.银婚纪念日4.honeymoonsuited.枕头5.certificatee.主题餐厅6.abunchofflowersf.蜜月套房7.minimumg.晚间服务8.refreshmenth.资格证书9.pillowi.一束花10.occupational

trainingj.最小量，最低数Exercises练习TaskTwo

Completethefollowingdialogues.Hotelemployee:Goodevening,HousekeepingDepartment.1?Customer:Goodevening.Iaminroom508.Iwanttoknowifyoucanprovide2forme.H:Wecanprovidethisservice.Wehaveprofessionalbabysitterswhoareskilledandexperienced.C:Soundsgood.Iwillattendanimportantmeetingtomorrowmorning.Pleasearrangeababysitterto3mybabywhileIamaway.H:Noproblem.Whenwillyoubeaway?C:49:00511:00.H:Letmewritedownthedetails.6?C:HisnameisGuoguo.H:And7?C:Twoyearsandahalf.H:Anyspecialrequirements?C:Don’tforgettochangethediaper.H:Whenshouldthebabysittercometotheroom?C:Halfpasteight.H:Isee.Exercises练习TaskThree

TranslatethefollowingsentencesintoEnglish.1.我们的保姆都接受过正规的职业训练，也取得了相关的证书。2.明天是我们结婚10周年纪念日，我想给我爱人准备个特殊的礼物。3.今天我要参加晚会。你们能帮我照看一下我孩子吗？4.您是我们的老顾客了。我们有您的个人信息。5.我们酒店里有不同的主题餐厅。Exercises练习TaskFourTranslatethefollowingsentencesintoChinese.1.Wishyouhavearomanticandpleasantweddinganniversary.2.I'msorryfordisturbingyou.CanIdotheturn-downserviceforyounow?3.Ourhotelcanofferprofessionalbabysittingservicefortheguests.4.TheDreamingHotelattractsalotofregularcustomersbecauseoftheirbestqualityservice.5.Nowadays,manystarhotelsprovidepersonalizedservicefortheguests.DialoguePractice会话实训参考练习1.BabysittingService托婴服务

(1)IntheHousekeepingDepartmentTheTurners(G):YouaretravelinginShanghai.YouliveinOriental

PearlHotel.Thiseveningyouwillparticipateinaneveningparty.Itisnotconvenientforyoutotakethebaby.Soyouaskforhelpfromthehotel.Clerk(C):Youservetheguests.DialoguePractice会话实训参考练习DialogueG:Goodevening！ThisisMr.TurnerinRoom303．

C:Goodevening，Mr.Turner.WhatcanIdoforyou？

G:Iwonderifyourhotelhasababysittingservice.C:Yes,wedo,Mr.Turner.G:Good.Thiseveningwewillgotoaneveningparty.Itisnotconvenientforustotakeourbaby.C:Noproblem.ButmayIknowhowoldyourbabyis?G:2yearsold.Why?C:That’sOK.Becauseweonlytakecareofchildrenwhoareolderthan10months,andupto4yearsold.G:Howmuchdoyouchargefortheservice?C:RMB50perhour.Whenwillyoucomeback?G:I’mnotsure.C:TherewillbeataxifareofRMB30after10pm.G:Thatwouldbefine.DoIhavetopayrightnow?C:No,apaymentcanbearrangedontheguestsaccountwhenyoucheckout.Butthetaxifarehastobedirectlypaidtothebabysitter.MayIhaveyournumberforanyemergencies?G:SureC:WouldyoupleasechecktheinformationontheServiceApplicationForm?G:Yes,that’sright.Thankyousomuch.C:You’rewelcome.DialoguePractice会话实训参考练习1.BabysittingService托婴服务(2)IntheGuestRoomGuest(G):YouliveintheSakulaHotelwithyourbaby.Youwillattendanimportantmeetingtomorrowmorning.Youcan’ttakethebabywithyou.AtlastyouphonetheHousekeepingDepartmenttoaskforbaby-sittingservice.Clerk(C):YouarestaffintheHousekeepingDepartment.Youanswerthecall.DialoguePractice会话实训参考练习DialogueC:Goodmorning,thisisHousekeeping.HowmayIhelpyou?G:SinceIwillbeattendinganimportantmeetingtomorrowmorning,Ican’ttakemybabywithme.MayIaskforbaby-sittingserviceplease?C:Ofcourse.Howoldisit?G:3yearsold.Howmuchdoyouchargefortheservice?C:Theservicecharges

RMB

50

per

hour

with

a

minimum

of

3

hours

service.

G:WhendoIhavetopay?C:Babysitting

fees

will

be

included

directlyin

your

Room-Bill.

G:That’sgood.C:Whendoyouneedtheservice?G:Ihavetoleaveforthemeetingat7:00tomorrowmorning.MayIhavethebabysittercomebyjustbeforethat?C:Noproblem.Doyouhaveanyspecialrequestsforthebabysitter?G:Ithinknot,onlythatmydaughterlikestodrinksomehoneyafterhermeals.C:OK,waitamoment,please.(Oneminutelater)C:Iamsorrytohavekeptyouwaiting.YouwillhaveMelissawiththeemployeenumber1701toserveyourbaby.G:Nice.C:The

Housekeeping

supervisor

will

accompany

the

baby-sitter

together

to

yourroom

10

minutesinadvanceasyourrequesttomorrowmorning.G:Thanksalot.C:ButI’mafraidyouhavetosign

our

form,

sinceitisneededbytheHousekeepingOfficeforfuturereference.G:OK.I’llbethererightaway.Seeyou.DialoguePractice会话实训参考练习2.WeddingAnniversary结婚纪念日服务

(1)IntheGuestRoomTheMillers(M):Youareacouple.YouarehavingyourhoneymoonintheOriental

PearlHotel.Youwanttohavearomanticdinnerinthehotelwithyourwife.YouphonetheHousekeepingDepartmenttoaskforhelp.Clerk(C):Youanswerthecall.DialoguePractice会话实训参考练习DialogueS:Hello,housekeeping.WhatcanIdoforyou?M:Hello,mywifeandIarehavingourhoneymoonintheOrientalPearlHotel.Iwanttohavearomanticdinnerwithmywife.Doyouhaveanygoodideas?S:Yes,sir.Wehavemuchexperienceinthefield.Doyouwanttohaveawarmorquietatmosphere?M:Warm.S:OK,letmegiveyouabriefintroduction.Firstly,wecanarrangeacandlelightdinnerforyou.Also,wecanofferbackgroundmusicandyoucanchoosealiveband.M:Thatisgood.Canwechoosewhatwewanttoeat?S:Yes,wehaveChinesecuisine,Frenchcuisine,Italiancuisineandsoon.Iamsurewehavethekindyouwant.M:Good.MayIchoosethebackgroundmusicthatIlike?S:Sure.Youcanorderanyoneasthebackgroundmusic.Personally,Ithinkthelivebandisbetter.M:CanthelivebandaccompanymeifIsingasong?S:Yes.Iamsureyourwifewillbemovedbyyou.M:Ihopeshewilllikeit.Ihopethepianoisincludedinthemusicalinstrumentoftheliveband,becausemywifelikesitbest!S:OK.Andalsoweoffercakesandflowers.Andyoucanwriteseveralwordsonthecake.M:Thatsoundsgreat.S:Ifyoulike,wecanprovidea

displayoffireworks.Iamsurebothofyouwillneverforgetthebeautifulnight.M:Great.Thanksforyourhelp.S:Youarewelcome.Ifyouwanttoknowsomethingspecific,youcancometome.DialoguePractice会话实训参考练习2.WeddingAnniversary结婚纪念日服务

(2)IntheHousekeepingDepartmentMr.Zhang(Z):YouareaskingtheHousekeepingDepartmentforsomespecialservice.Tomorrowisyour5thweddinganniversary.Youwouldliketocelebratethespecialdayinthehotel.YoutalkwiththeclerkintheHousekeepingDepartment.Clerk(C):Youservetheguest.DialoguePractice会话实训参考练习DialogueS:Hello,housekeeping.CanIhelpyou?Z:Hello,IamZhangLin.Iamplanningaromanticdinnerwithmywife.Doyouhavethiskindofservices?S:Yes,Mr.Zhang,weareoneofthefive-starhotelsinthiscity.Wecansurelymeetyourneeds.Z:Canyouintroduceitindetails?S:Certainly,sir.Astothedinner,wecanarrangeacandlelightdinnerforyou.Wouldyoulikethat?Z:Thatisgood.Canwechoosewhatwewanttoeat?S:Yes,HerewehaveShanghai

cuisine,

Sichuancuisine,

Shandongcuisineandsoon.Iamsurewehavethekindyouwant.Whatisyourfavorite?Z:Good.MywifelikesSichuancuisinebest,suchasMapoTofuandSpicyBoiledFishbest.S:OK.IwillarrangeSichuancuisineforyou.Z:Yes,please.Thankyou.S:Bytheway,weoffercakesandflowersforfree.Z:Thatisgreat.S:I’mgladyoulikeit.Z:And,couldyoudomeafavor?Youknow,Iwanttogivemywifeasurprise.S:Isee.Wewillkeepthesecretforyoutogiveyourwifeabigsurprise.Iamsurebothofyouwillneverforgetthebeautifulnight.Z:Wonderful.Tomorrowisour5thweddinganniversary.Iwillcometoyoulater.Thanksforyourhelp.S:Youarewelcome.DialoguePractice会话实训参考练习3.Serviceforrepeat

customers常住客服务

IntheGuestRoomMr.Li(L):YouarearegularcustomeroftheSliverHotel.Youaresurfingthe