酒店英语 听力训练

Project1Operator

Dialogues

音频二维码1.1.1

Scene1:TransferringaCallandTakingaMessage

O：OperatorG：Guest

O:Goodafternoon,IndigoShanghai.HowmayIhelpyou?

G:Yes,canyouputmeihroughtoroom2201,please?

O:MayIhavetheguest'sname,please?

G:AliceWang.

(Aftercheckingthesystem)

O:Certainly,sir.CouldyouwaitasecondwhileIpu」youthrough?

(30secondslater.)

O:Sorry,sir.Tmafraidthereisnoresponse.Wouldyouliketocallbacklaterorleave

amessageforher?

G:Thankyou.Justtellherthatthedinnerpartytonightwillbeheldat6:00pmatthe

banquethallofthishotel.

O:Sure.MayIhaveyournameplease,sir?

G:Yes,it'sTomLee.

O:Wouldyoulikemetogiveheryourtelephonenumber,soshecanringyoubackif

necessary?

G:Yes,pleasetellhertocallmyofficenumber86090915endthatIforgottotakemy

mobilephonewithmetoday.

O:Noproblem.You、officenumbe)is86090915.Youforgottotakethemobilephone

withyoutodayandyouwanltotellherthatthedinnerpartytonightwillbeheldat

6:00pmatthebanquethallofourhotel.Isthatcorrect,Mr.Lee?

G:Yes,that'sright.

O:I'llmakesureshegetsthemessage.Thankyouforcalling,Mr.Lee.Isthereanything

elseIcandoforyou?

G:No,thankyou.Bye.

O:Goodbye,Mr.Lee.Haveaniceday.

音频二维码1.1.2

Scene2:Wake-upCall

O：OperatorG：Guest

0:Goodevening,GuestServiceCenter.Mirandaspeaking.HowmayIhelpyou?

G:Yes,TdliketobeawakenedtomorrowmorningasIwillhaveanearlyflighttocatch.

O:Certainly,sir.Atwhaltimewouldyoulikeustocallyouup,please?

G:At5o'clocksharp.

O:Yes,sir.Wcwillcallyouat5o'clocktomorrowmorningandyourroomnumberis

I101.Wouldyoulike」secondcallienmimite*later?

G:Yes,please.That'sbetter.

O:AnythingelseIcandoforyou,sir?

G:No,thanks.Goodbye.

O:Youarewelcomeandhaveagoodnight.

音频二维码1.1.3

Scene3:ProvideCityInformationforGuestwithaReservation

O：OperatorG：Guest

O:Goodevening.SheratonBeijing.Operatorspeaking.HowmayIhelpyou?

G:Goodevening.Iwillbeonbusiness(riptoBeijingnextweekandIhavemadea

icscrvaliunalyourhotel.AsIwillspendthewholeweekinBeijingbutIhavenever

beentoBeijingbefore,couldyourecommendsomeplacesofinterestsforme,please?

O:Certainly,sir.TheForbiddenCityisoneofthegreatestmonumentsonearthandyou

canexperienceChina'sgloriouspastatfirsthand.AndtheTempleofHeavenis_a

greatexamplnofreligiousarchitectureoccupyingahugesite.Ifyoucanafforda

wholedayforsightseeing,theGreatWallisreallyworlhvisiling.Thereisafamous

Chinesesaying:、、HcwhodocsnotreachtheGreatWallisnotatrueman.”

G:Great!ThenwherecanIgoshoppingandwhatifIwanttobuysomeartsandcrafts?

O:Forshopping,youcanvisitdozensofloo-classdcpartmcnlstovesatWangfujing

Street.IfyouareinterestedintraditionalChineseartsandcrafts,Liulichangisthe

perfectplaceforyou.

G:Thankyoufortheinformation.Thatwouldbeveryhelpfulforme.

O:Youaremorethanwelcome,sir.Lookingforwardtoyourcoming.

Project2Reservation

Dialogues

音频二维码1.2.1

Scene1:FITReservation

Mr.GeorgeSmithiscallingInterContinentalHangzhoutoreservearoom.The

Reservationistreceiveshisphonecall.

R：ReservationistG：Guest

R:Goodmorning,Reservation.AliceSpeaking.Howmay1helpyou?

G:Goodmorning.I'dliketoreservearoom.

R:MayIhaveyourname,sir?Andforwhichdates,please?

G:GeorgeSmith,fromApril5thto8th.

R:ForthreenightsfromApril5thto8th.Couldyouholdihelineforamomnn\please.

Mr.Smith?I'llcheckif(hereisaroomavailableforthosedays.

G:OK.

(ThurcscrvalioiiislchecksihuholclSicscrvalionsystemforroomavailability.)

R:Thankyouforwaiting,Mr.Smith.Wehaveonlydoubleroomsandsuitesavailable

forthosedays.Whichdoyouprefer?

G:Howmuchdoyouchargeforasuite?

R:Abusinesssuileisal1690yuanpernightandanexeculivesuileisal1990yuan.

G:I'dlikeabusinesssuitethen.

K:Certainly,Mr.Smith.May1haveyourphonenumber,please?Anddoyouhaveany

L:SusanWilliams.

R:So,thafsasuperiorroomwithking-sizebedforMs.SusanWilliamsforthreenights

fromOctober12thto15that600yuanpernight.

L:Yes,that'sright.

R:MayIknowhertelephonenumber,please?

L:JustcontactmedirectlyandIwillpayalltheexpensesinyourhotelfbrher.Tm

MaryLeeandhere'smybusinesscard.I'mworkingintheHangzhouofficeof

PacificTradingCompany.AndI'dliketohaveherroomguaranleedasherHightis

quitelate.Hereismycreditcard.

R:Thankyou,Ms.Lee.Doessheneedairportpickupservice?

L:No,thanks.1willpickherupattheairportanddrivehertoyourhotel.

R:Noproblem,Ms.Lee.Hereisycnircreditcardandslip.Pleasesignatthehettem.

(Guestsignsthecreditcardslip)

R:Thankyou,Ms.Lee.IsthereanythingelseIcandoforyou?

L:No,that'sit.

R:We'lllookforwardtoseeingyouandyourfriendonOctober12th.

L:Thanks.Bye.

R:Goodbye.Haveaniceday.

音频二维码123

Scene3:ChangeaReservation

AguestcallstoHolidayInnHangzhoutochangeareservation.TheReseiyationist

receiveshisphonecall.

R:ReservalioiiislG:Guest

R:Goodafternoon.RoomReservation.MayIhelpyou?

G:Yes,thisisAnnacallingfromLondon.Tvegottenintotrouble.Youknow,Ireserved

adeluxeroomalyourhotelforJuly4th,5thand6lh,butsincethemeetinghasbeen

postponedtoJuly15th,16thand17th,Ihavetochangeihedalesofihereservalion.

R:May1haveyourconfinnationnumber,please?

G:85116745.underihenameofAnnaButler.

R:AnnaButler.Yes,hereweare.Adeluxeroom,andyourreservationisguaranteedby

yourcreditcard.

G:Right.Doyouthinkit'spossibleformetochangethereservation?

R:Letmecheckthereservationsystem,please.Yes,fortunately,wedohaveadeluxe

roomavailableduringihalDeriod.

G:Thankyouverymuch.

R:It'smypleasure.Haveaniceday.

Project3Concierge

Dialogues

音频二维码1.3.1

Scene1:GreetingGuestsattheDoor

B：BellmanG：Guest

B:WelcometoHolidayInnHangzhou.

G:Thankyou.

B:MayIhelpyouwilhyourluggage,sir?

G:Yes,please.

B:Howmanypiecesofluggagedoyouhave?

G:Fourpieces.Thereisonepieceinthetrunk.

B:Noproblem.I'llcarrythemforyou,sir.Isthereanythingvaluableorbieakablein

yourluggage?

G:No,notatall.

B:Justamoment,please.THbringaluggagecartfirst.ThenI'llshowyoutotheFront

Desk.Thisway,please.

G:Thankyou.

B:ThisistheFrontDesk.sir.Iwillshowyoutoyourroomwhenyouhavefinished

checkingin.

G:OK.That'sfine.

音频二维码L3.2

Scene2:BringingGueststotheRoom

B：BellmanG：Guest

B:Goodevening,sir.CanIshowyoutoyourroom?

G:Yes,please.

B:Youhavethreesuitcasesandonebriefcase.Isthatright?

G:Yes,thafsright.

R:MayIhaveyournameandroomnumber,please?

G:JamesBond.Room801.

B:Thankyou,Mr.Bond.Theelevatoristhisway.

(Theelevatordooropens.)

B:Afteryou,Mr.Bond.

G:Thankyou.Oh,isthereanyChineserestaurantnearby?Ihaven'thadmydinneryet.

B:ThereisaverygoodChineserestaurantcalledSpringGardeninourhotelonthe

thirdfloor.ThereyoucantrydeliciouslocalHangzhoucuisine.Anditopensfrom

5:30to9:00.

G:Thatsoundsgood.

(Theelevatorstops.)

B:Mindyourstep,Mr.Bond.Andcomethisway,please.Thisisyourroom,Mr.Bond.

(Thubulliiianunlocksllicdourandswitchesunthelighlb.)

B:MayIputyoursuitcaseshere?

G:Yes,please.Thankyou.

B:Heretheyare,Mr.Bond.Isthisthecorrectnumberofyourluggage?

G:Yes,that'sright.

B:ShallIdrawcloseihecuriainsforyou?

G:Yes,please.

B:Thereisadocumenlationfolderonthetablecontainingaroomservicemenuand

informationaboutourhotelservices.There'salsosomehotelstationeryinside.

G:Thankyou.

B:Andhere'sasmallfridgeunderthumini-barnexttotheTV.Ifyouneedanything,

youcancalltheGuestServiceCenterortheAssistantManager.

G:OK,thankyou.

B:Wearealwaysatyourservice.Haveanicestay,Mr.Bond.

音频二维码133

Scene3:BringingdownBaggage

R：RellmanG：Guest

R:Goodmorning.BellCaptain'sdesk.Tonyspeaking.MayIhelpyou?

G:I'mgoingtocheckoutnow.Wouldyousendabellmanlopickupmybaggage,

please?

R:Certainly,sir.IsthatMr.Greenfromroomnumber1204,please?

G:Yes,itis.

R:Noproblem,Mr.Green.Room1204.Tilsendabellmanimmediately.Couldyou

waitinyourroom,please?

(Afewminuteslater)

B:Goodmorning,Mr.Green.Tvecomeforyoubaggage.

G:Thankyou.CouldyoulaketheseIwosuilcases,please?I'lltakethebagwithme.

B;Ccrlainly,Mr.Giucn.Isihurcunylhingvuluublcurbicukublcinllicui?

G:No.

(Theygettothelobby)

B:ShallIputyourbaggagehere,Mr.Green?

G:Yes,pleaseandthanksalot.

B:Mypleasure.Ihopeyouhaveenjoyedyourslaywithus.

Project4Check-in

1.Dialogues

音频二维码1.4.1

Scene1:RegisteringaGuestWhoHasaReservation

R：ReceptionistG：Guest

R:Goodafternoon,sir.WelcometoInterContinentalHangzhou.WhatcanIdoforyou?

G:Yes.Ihaveareservationwithyou.

R:Inwhosenamewasthereservationmade,please?

G:JohnSmith.

R:Waitaminuteplease,Mr.Smith.I'llcheckIhareservationrecord...Yes,wehavethe

reservationunderthename.May1haveyourpassuort,Mr.Smith?

G:Hereyouare.

R:Thankyou.Accordingtoourrecord,youhavebookedadeluxeroomwithking-size

bedfromMarch15to18forthreenights.Andtheroomrateis1500Yuanpernight

includingbreakfast.Isthatright?

G:Yes,thafsright.

R:Howwouldyoulike【omakeihcpayment,Mr.Smith?

G:Bycreditcard,please.Hereitis.

R:Thankyou,Mr.Smith.Iwillmakeacreditcardpre-authorizationof7000Yuanas

deposit,isthatallright?

G:Noproblem.

R:Hereisyourregistralionform.Pleasehaveacheckandsignatthsbottomifitis

correct.

(Mr.Smithsignstheregistrationformandhandsitbacktothereceptionist.)

R:Thankyou,Mr.Smith.Hereisyourpassportandyourcreditcard.Yourroomison

the8thfloorandthisisyourroomnumber.Hereisyourroomcardandthebellboy

willshowyoutoyourroom.

G:Thankyou.

R:You'rewelcome,Mr.Smith.Hopeyou'llenjoyyourstaywithus.

音频二维码L4.2

Scene2:RegisteringaWalk-inGuest

R：ReceptionistG：Guest

R:Goodevening,sir.WelcometoHangzhouXinQiaoHotel.MayIhelpyou?

G:Goodevening.Tdliketohavearoomfbrtonight.

R:Doyouhaveareservation,sir?

G:No,Idon't.Doyouhaveanyvacantroomsinyourhotel?

R:Yes,wehave.Whatkindofroomdeyciireciiiire?

G:Adeluxeroom,please.Howmuchisadeluxeroomforonenight?

R:Therateforadeluxeroomis800Yuanpernightincludingbreakfast.

G:Isthereanyspecialpackageyoucanofferme?

R:Youcanenrollourmembershipprogram.Forthat,youwillhave5%discountofthe

roomrateandafreevoucherofourwelcomedrink.Youcanalsocampointsforall

yourexpensesinourhotel.Thepointscanberedeemedforfreenightsorother

benefits.

G:Thatsoundsgood.Justgivemeadeluxeroomandenrollthsmembershipforme,

please.

R:Sure.MayIhaveyourpassportandyouremailaddressplease,sir?

G:Hereismypassportandmybusinesscard.Youcanfindalltheinformationyouneed

onit.

R:Thankyou,Mr.Wilson.Andwouldyoulikeasmokingornon-smokingroom?

G:Non-smoking,please.

R:Howwillyoubepaying,bycreditcardorincash?

G:Incash,please.

R:Mr.Wilson,thisisyourregistrationform.Pleasehaveitcheckedandsignedif

everythingiscorrect.AndpleasepayIt。。Yuanasdeposit.

(Mr.Wilsonsignstheregistrationformaftercheckingandgives1500Yuantothe

receptionist.)

R:Thankyouverymuch,Mr.Wilson.Hereisyourpassportandyourroomcard.Your

roomisonthe20thfloor.Ourbellboywillshowyoutoyourroom.Andyoucan

havebreakfastatourAromasRestauranttomorrowmorning.Itisonthesecondfloor

andopensfrom6:30to10:00.

G:Thankyou.Onemorething,IwillbeleavingHangzhouaround1:00p.m.tomorrow.

CanIlatecheckoutatthattime?

R:Noproblem,Mr.Wilson.Asamemberofourloyaltyprogram,youcanlatecheckout

till2:00pm.

G:Thatwouldbefine,thanks.

R:Youarewelcome.Hopeyouhaveanicestayatourhotel.

Project5Check-out

1.Dialogues

音频二维码1.5.1

Scene1:CheckingoutaGuestWhoPayswithaCreditCard

R：ReceptionistG：Guest

R:Goodmorning,Madame.MayIhelpyou?

G:Yes,Iwanttocheckoutnow.

R:MayIhaveyournameandyourroomnumber,please?

G:SandraTrumpfromRoom2306.

R:Allright,Ms.Trump.HaveYOUconsumedanythingfromthemini-bar?

G:Yes.Itookanorangejuiceandabarofchocolatelastnight.

R:Thankyou,Ms.Trump.Oneorangejuiceandonebarofchocolate.Youarrivedon

January27thandyouhavestayedherefor3nights.

G:That'sright.

R:Waitamoment,please.Letmeprintoulyourbill.

(Afewsecondslater)

R:Hereisyourbill,Ms.Trump.Thetotalamountcomesto375()Yuan,including15%

servicecharge.Wouldyouliketohaveacheck?

G:Justaminute.Canyoucheckonthis,please?Whataretheseitems?

R:Thisitemisfortheinlemalionalphonecallsyoumadefromyourroom.

G:Oh,yes.It'sallrightthen.

R:Howwouldyouliketopaythebill,Ms.Trump?

G:Bycreditcard.

R:MayIhaveyourcard,please?

(Swipingthecard...)

R:Hereisyourbillandyourcreditcardvoucher.Pleasesignhere,Ms.Trump.

G:Yes.CouldIhaveaseparatebillforthat,please?

R:Ofcourse,Ms.Trump.Tiljustprintoneoutforyou.

G:Thankyou.

R:Hereareyourreceiptandyourcreditcard.

G:Thankyou.

R:Youarewelcome,Ms.Trump.Hopeyou'llenjoyyourtrip.Seeyou.

音频二维码1.5.2

Scene2:CheckingoutaGuestwithAdvanceDeposit

R：ReceptionistG：Guest

R:Goodmorning,sir.WhatcanIdoforyou?

G:Yes,Iwanttocheckoutnow.Andhereismyroomcard.

R:Thankyou,sir.AreyouMr.ColinVickersfromroom1910?

G:Yes.

R:Justamomentplease.Iwilldrawupyourbill...Thankyouforyourwaiting,Mr.

Vickers.Yourbilltotals1800Yuan.Elcaschaveacheck.

G:Excuseme.Whatisthisitemfor?

R:ItisfortheSPAyouhadlastnight.

G:ButIhaveneverbeentoyourSPA!

R:IamsorrythatIwillcheckitwiththedepartmentsconcernedrightnow.Justaminute,

please.

(CallingSPAcenterforverifyingthebill)

R:Idoapologizethatwehavemis-postedanotherguest'sbillinloyourroomaccount.

Iwillcorrectitimmediatelyandprintoutanotherbillforyou.Ipromisesuchmistake

willneverhappenagain.

G:OK.

(Guestchecksandsignsthebill)

R:Howwouldyonlikeromakeyourpayment?YouradvancedepositwasRMR2000.

Wouldyouliketodeduclitfromyourdepositorpaybycreditcard?

G:Justdeductfromthedeposit,please.

R:Thankyou,Mr.Vickers.Hereareyourchangeandreceipt.Thankyoufbrstaying

hereandwcarcterriblysorryforthemistake.Welookforwardtoservingyouagain.

Project6Information

1.Dialogues

音频二维码1.6.1

Scene1:GivingDirections

C=ConciergeG=Guest

G:Excuseme,couldyoutellmewheretheADDrestaurantis,please?

C:Certainly,sir.GostraightacrossMelobbyandtheADDrestaurantisnexttothelift

ontheleft.Youwon'tmissit.

G:Thankyou.Whattimedoestherestaurantopenforthebreakfast?

C:Itopensfrom6:30to10:30duringweekends,sir.Forweekdays,breakfastisserved

from6:30to10:00.

G:Thankyou.And,bytheway,whereisyourhealthclub?

C:Youcantaketheelevatortothe3rdfloor,andthenturnleft.Walkstraightaheadtill

theendofthecorridor.Youcanseeabigglassgateonyourright.Thatisthehealth

club.Itopensfrom06:00to23:00andyoucanhavefreeaccesswithyourguest

keycard24hours.

G:Thankyousomuch.

C:You'rewelcome,sir.Enjoyyourstayhere.

音频二维码1.6.2

Scene2:IntroducingLocalTouristAttractions

C=ConciergeG=Guest

C:Goodmorning!

G:Goodmorning!Todaywecanaffordawholedayforsightseeing.Couldyoutellus

someinterestingscenicspotsinHangzhou?

C:MayIhaveyournameplease,sir?

G:MichaelJordan.

C:IsthisyourfirsttimetoHangzhou,Mr.Jordan?

G:No,it'smysecondtimehere.ButlasttimeIwasonbusiness,so1didn'tgotoany

places.

C:PmverypleasedtoiccuiniiiundtheWestLakeandLinyinTemple,Mr.Jordan.They

arethemostfamousplacesofinterestsinHangzhouandtheyareoftenvisitedby

foreignguests.

G:Whyaretheysofamous?

C:BecausetheWestLakeisthesymbolofHangzhouandthosewhocametoHangzhou

butdidn'tgototheWestLakewereconsiderednolhavingbeenhere.Itisfamous

notonlyforitsbeautifulscenery,butalsoforitswonderfulculturethroughoutthe

hisloryofChina.Therearetenfamousscenicspots,suchasThreePoolsMirroring

theMoon,SpringDawnatSuCauseway,LingeringSnowontheBrokenBridge,

andsoon.Thesceneryandculturecombineperfectlyandalmosteveryscenicspot

hasahistoricalstory.

G:Soundsgreat.THgothereandtakesomephotos.Whataboutthetemple?

C:LingyinTempleistheoldest,thebiggestandthemostfamousBuddhisttemplein

SoutheasternChina.Ithastwohalls:TheFrontHallandtheGrandHall.

F:Bothplacessoundworthvisiting.Aretheyfarfromeachother?

C:Notatall,Mr.Jordan.Youcouldrentabicycleandridetoallthesescenicspots1

mentionedwithinoneday.

G:That'sagoodidea.Thankyousomuch!

C:Mypleasure.Havefun,Mr.Jordan.

音频二维码1.6.3

Scene3:PhotocopyingandMailingService

C=ClerkG=Guest

C:Goodafternoon,sir.MayIhelpyou?

G:Yes,Iwanttohavethisdocumentphotocopiedandmailed.

C:Sure.MayIhaveyournameplease,sir?

G:GeorgeSmith.

C:Howmanycopiesdoyouwant,Mr.Smith?

G:Threecopieseach.

C:Justanioincnl,pluaisc...Hereyouarc,Mr.Sinilh.Pleasehaveachuck.

G:Thankyou.

C:Andwhichexpressmailcompanywouldyouprefer?YoucanchooseSFExpressor

EMS.

G:SFExpress,Please.

C:Noproblem.CouldyoupleasefilloutthisExpressMailApplicalionForm,Mr.

Smith?

(GuestfillsouttheExpressMailApplicationForm)

C:Thisisyourbill,Mr.Smith.Howwouldyouliketomakethepayment?Wouldyou

liketopayincashorchargeittoyourroomaccount?

G:Chargeittomyroom.

C:MayIhaveyourroomnumber,please?

G:1206.

C:Thankyou,Mr.Smith.Couldyousignthisbill,please?

(Guestsignsthebill)

C:Thankyou,Mr.Smith.TilasktheExpressMailServicetofetchitimmediately.

G:Thankyou.Bye!

C:Haveaniceday,Mr.Smith.

Project7Complaints

1.Dialogues

音频二维码1.7.1

Scene1:ComplainingaboutRoomConditions

R:ReceptionistG:GuestM:GuestServiceManager

R:Goodevening,FrontOffice.HowmayIhelpyou?

G:ThisisMr.SmithinRoom1213.Thetoiletinmyroomisoutoforder,and

thereissomethingwrongwiththeair-conditioneraswell.

R:MayIknowwhat'swrongindetail?

G:Thetoiletisclogged.WhenIflushedit,itoverflowed.Andtheair-conditionerdoes

notworkeither.TheroomisverycoldnowandIcan'tbearit.

R:Firstly,wedoapologizefortheinconvenience.OurGuestServiceManagerwill

cometoyourroomwithintenminutes.

G:That'sfine.

(Fiveminuteslater.)

M:Excuseme,Mr.Smith.IamLily,theGuestServiceManagerfromtheFrontOffice

Department.MayIhaveacheckoftheproblemsnov/?

G:Yes,please.Ican'timaginesuchthingshappeninginafive-starhotellikeyours.

M:Iamterriblysorryfortheinconvenienceanditmighttakesometimetosolvethe

problems.Ifyoudon'tmind,wewillfreeUDeradevoutoourdeluxesuitewilhlake

viewonahigherfloor.OurroomattendantandIwillhelpyoucarryallyourbelongings

tothesuiteandmakesureeverythingisfine.

G:Thanks.Iappreciatethat.

(15minuteslater.)

R:Hello,Mr.Smith.ThisisLilyspeakingfromtheFrontOffice.Iseverythingallright

now?

G:Everythingisfinenow.Thankyou.

R:You'rewelcome.Wehavesentyouafruitbaskettoexpressourregrelsforallahe

troubles.Aroomattendantiswaitingoutsideyourroomnow.

G:Thankyouverymuchindeed.

音频二维码L7.2

Scene2:SomethingWrongwiththeBill

C:CashierG:Guest

G:Excuseme,sir.

C:Yes,Mr.Hendrickson.CanIhelpyou?

G;Yes.I\1liketouoinplain.Thisbilliswrung.I'vebeenovercharged.ItsaysI5cnl

twofaxesfromyourBusinessCenter,butI'veneverevenbeentotheBusinessCenter.

Idon'tevenknowwhereitis!

C:Isee,Mr.Hendrickson.Soyou'vebeenchargedforfaxesyoudidn'tsend?

G:Yes,Ihat'sright.Tmonholidayhere.WhywouldIwanttosendfaxes?

C:Mm,yes,Iunderstand.CouldyoujustwaitonemomentwhileIcheckwithIhe

BusinessCenter?

G:OK.

C:Could1haveyourpassport,please,Mr.Hendrickson?

G:Yeah,hereyouare.

C:Thankyou,sir...Hello,BusinessCenter?I'vebeenspeakingto...

(Afewminuteslater)

C:Sorrytohavekeptyouwaiting,sir.Itseemswe'vemadeamistake.TheBusiness

CenterconfusedyouwithaMr.H-e-n-d-e-r-s-o-nwhoisstayinginthehotelatthe

moment.Imustapologizeforiheinconvenience,Mr.Hendrickson.

G:That'sallright.Everyonemakesmistakes,Isuppose.Now,canIsettlemybillplease?

I'vegotaplanetocatch.

C:Sure.Thankyouforyourunderstanding,sir.Ipromisesuchthingswon'thappen

again.

Chapter2Housekeeping

Project1RoomCleaning

Dialogues

音频二维码2.1.1

Scene1:RoomCleaning

R:RoomAttendantG:Guest

R:Housekeeping,mayIconicin?

G:Yes,please.

R:Goodmorning,Mr.Roberts.Tmyourroomattendant.MayIcleanyourroomnow?

G:Youcandoitnowifyoulike.I'vejustcomebackfrommorningexerciseandI'm

goingoutforbreakfast.Bytheway,CouldIhaveihoseclolhesironed?

R:Certainly.YoumayaskforLaundryservice.Icanhelpyousendthemifyoulike.

G:Ah.Thankyou.Howniceyouarc.

R:You'rewelcome,Mr.Roberts.

G:CouldyoubringmeIwobottlesofmineralwater?Iusuallydrinkalot.

R:Yes,mypleasure.WhatelsecanIdoforyou?

G:Nowthatyoumentionit,couldIorderbreakfast?

R:Yes,ifyoucallroomservicetheywilltakeyourorderrightaway.Justdialextension

514.

G:Great.Oh,onemorething,isitpossibletogelanotherpillow?Ilisalittlesmelly.

R:I'msosorry.Iwillbringyouanewonerightnow.

G:Thankyou.

R:You'realwayswelcome,Mr.Roberts.

音频二维码2.1.2

Scene2:DNDRoomCleaning

C:CoordinatorR:RoomAttendantG:Guest

C:Goodafternoon.GuestServiceCenter.MayIhelpyou?

G:Goodafternoon.Couldyousendsomeonetocleanmyroomnow?

C:CertainlySir.MayIhaveyournameandroomnumber,please?

G:JohnStone,Room1202.

C:Allright,Mr.Stone.Ihavecheckedthecleaningreport,whichshowedthatthe

"DND"signhangedonthedoorknobmostoftheday.Sotheroomattendantdidn't

cleantheroomsoasnottodisturbyou.

G:Well,itismyfault.IforgotlotakeitdownwhenIwentout.

C;Thalisallrighl.Wouldyoulikellicroomlobucleanednow?

G:Yes,ifthereisnotmuchbother.

C:Notroubleatall,Mr.Stone.Theroomattendantwillbeinyourroomsoon.

(Afewminuteslater)

R:Housekeeping,MayIcomein?

G:Yes,please.

K:Goodafternoon,Mr.Stone.I'mheretocleanyourroom.Doyoumindmyopening

thewindow?

G:No,ofcoursenot.

R:Oh,sir,I'mafraidyouhaven'tmarkedtheminibarlist.YouhadaScotchwhisky

whichcostsRMB5().AmIcorrect?

G:Yes,exactly.

R:Wouldyoupleasesignyournameontheminibarlist?

G:Sure...Hereyouare.

(Afterthecleaning)

R:IsthereanythingelseIcandoforyou,Mr.Stone?

G:No,thankyou.Ireallyappreciateyourefficientwork.

R:Mypleasure.Wearealwaysatyourservice.

音频二维码2.1.3

Scene3:Ttirn-downService

R:RoomAttendantG:Guest

R:Housekeeping.MayIcomein?

G:Comein,please.

R:Goodevening,Mr.Scott.MayIdotheturndownserviceforyounow?

G:Oh,thankyou,butI'minthemiddleofsomethingnow.Couldyoucomebacklater?

R:Sure,Mr.Scott.ShallIcomebackinanhour?

G:Well,itwouldprobablybetterinanhourandahalf.

R:OK,Mr.Scott.Wouldyoumindpressingthe"DoNotDisturb^^buttonoverthere?

Then,whenyouwauLmeloluniduwuihcbedfbiyuu,pleaseturnulTthe"DND”

sign,we'llcomebacktoprovidetheserviceforyou.

G:Great,thankyou!Bytheway,Ireallylikethechocolateyouputinmyroom

yesterday.

R:I'mgladyoulikedit.TilcertainlybringsomemorewhenIreturn.Isthereanything

elseIcandoforyou?

G:Oh,couldyoubringmetwobottlesofwaterwhenyouturndownthebedlater?

R:Noproblem.Tilcomebacklater.Haveaniceevening.

音频二维码2.1.4

Scene4:ExtraBedService

R:RoomAttendantG:Guest

G:Goodevening,Housekeeping.Ellenspeaking.HowmayIhelpyou?

R:IamcallingfromRoom1326.1justwonderifyouhaveextrabed.

R:Certainly,\vcprovideextrabedservice.Whatkindofbedwouldyoulike,for

childrenorfbradults?

G:Formychild.

R:MayIknowhewoldyourchildis?Weprovidebabycotforfree.

G:Oh,myboyis12yearsold.

R:Inthatcase,I'mafraidwehavetochargehalfoftheroomratefbrarollawaybed.

ThatisRMB399YuanorUS$59.5dollarspernight.Thechargewillbebilledto

yourroomaccount.

G:Thatisallright.

R:Accordingtohotel'sregulation,theguestfbrtheextrabedhastogotothereception

deskandmaketheregistrationhimself.Then,thereceptionistwillinform

Housekeepingfortheextrabedservice.

G:Yes,Isee.

R:Wouldyouliketohaveanothersetofextrasupplies?

G:ThatisJgood.

Project2LaundryService

1.Dialogues

此处插入音频二维码2.2.1

Scene1:PickuptheLaundry

H:HousekeepingG:Guest

H:(Onthephone)Goodmorning,housekeeping.HowmayIhelpyou?

G:Ihavesomeclothes:hatneedto