APQC-PCF-V7.4版本L1-L3原版设计文件

APQCProcessClassificationFramework(PCF)-Cross-Industry-Version7.4,,,,,,,

©2024APQC.ALLRIGHTSRESERVED.L1-L3Levels,,,,,,,

Category,L1ID,L1ProcessGroup,L2ID,L2Process,L3ID,L3Process,APQCID

OperatingProcesses,1.0,DevelopVisionandStrategy,1.1,Definethebusinessconceptandlong-termvision,1.1.1,Assesstheexternalenvironment,10017

OperatingProcesses,1.0,DevelopVisionandStrategy,1.1,Definethebusinessconceptandlong-termvision,1.1.2,Surveymarketanddeterminecustomerneedsandwants,10018

OperatingProcesses,1.0,DevelopVisionandStrategy,1.1,Definethebusinessconceptandlong-termvision,1.1.3,Assesstheinternalenvironment,10019

OperatingProcesses,1.0,DevelopVisionandStrategy,1.1,Definethebusinessconceptandlong-termvision,1.1.4,Establishstrategicvision,10020

OperatingProcesses,1.0,DevelopVisionandStrategy,1.1,Definethebusinessconceptandlong-termvision,1.1.5,Conductorganizationrestructuringopportunities,16792

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.1,Developoverallmissionstatement,10037

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.2,Defineandevaluatestrategicoptionstoachievethemission,10038

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.3,Set/Developlong-termenterprisestrategy,10039

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.4,Coordinateandaligncross-functionalandprocessstrategies,10040

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.5,Createorganizationaldesign,10041

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.6,Developandsetorganizationalobjectives,10042

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.7,Formulatebusinessunitstrategies,10043

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.8,Developcustomerexperiencestrategy,19959

OperatingProcesses,1.0,DevelopVisionandStrategy,1.2,Developbusinessstrategy,1.2.9,Communicatestrategiesinternallyandexternally,18916

OperatingProcesses,1.0,DevelopVisionandStrategy,1.3,Developandmeasurestrategicinitiatives,1.3.1,Developstrategicinitiatives,10057

OperatingProcesses,1.0,DevelopVisionandStrategy,1.3,Developandmeasurestrategicinitiatives,1.3.2,Evaluatestrategicinitiatives,10058

OperatingProcesses,1.0,DevelopVisionandStrategy,1.3,Developandmeasurestrategicinitiatives,1.3.3,Selectstrategicinitiatives,10059

OperatingProcesses,1.0,DevelopVisionandStrategy,1.3,Developandmeasurestrategicinitiatives,1.3.4,Establishhigh-levelmeasures,10060

OperatingProcesses,1.0,DevelopVisionandStrategy,1.3,Developandmeasurestrategicinitiatives,1.3.5,Executestrategicinitiatives,19507

OperatingProcesses,1.0,DevelopVisionandStrategy,1.3,Developandmeasurestrategicinitiatives,1.3.6,Reviewexecutionofstrategicinitiatives,21422

OperatingProcesses,1.0,DevelopVisionandStrategy,1.3,Developandmeasurestrategicinitiatives,1.3.7,Refinestrategicinitiativesandprojectplansasneeded,21423

OperatingProcesses,1.0,DevelopVisionandStrategy,1.4,Developandmaintainbusinessmodels,1.4.1,Developbusinessmodels,20945

OperatingProcesses,1.0,DevelopVisionandStrategy,1.4,Developandmaintainbusinessmodels,1.4.2,Maintainbusinessmodels,20950

OperatingProcesses,1.0,DevelopVisionandStrategy,1.4,Developandmaintainbusinessmodels,1.4.3,Establishbusinessmodelgovernance,20955

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.1,Manageproductandserviceportfolio,2.1.1,Evaluateperformanceofexistingproducts/servicesagainstmarketopportunities,10073

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.1,Manageproductandserviceportfolio,2.1.2,Defineproduct/servicedevelopmentrequirements,10074

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.1,Manageproductandserviceportfolio,2.1.3,Performdiscoveryresearch,10077

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.1,Manageproductandserviceportfolio,2.1.4,Confirmalignmentofproduct/serviceconceptwithbusinessstrategy,10078

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.1,Manageproductandserviceportfolio,2.1.5,Manageproductandservicelifecycle,10079

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.1,Manageproductandserviceportfolio,2.1.6,Manageproductandservicemasterdata,10080

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.2,Developproductsandservices,2.2.1,"Design,build,andevaluateproductsandservices",10084

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.2,Developproductsandservices,2.2.2,Testmarketforneworrevisedproductsandservices,10085

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.2,Developproductsandservices,2.2.3,Prepareforproduction,10086

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.2,Developproductsandservices,2.2.4,Introducenew/revisedproductsandservicestomarket,17066

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.2,Developproductsandservices,2.2.5,Retireproductsandservices,17067

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.3,Manageproductandservicepricing,2.3.1,Developpricingstrategy,21425

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.3,Manageproductandservicepricing,2.3.2,Establishpricingguidelines,21426

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.3,Manageproductandservicepricing,2.3.3,Approvepricing,21427

OperatingProcesses,2.0,DevelopandManageProductsandServices,2.3,Manageproductandservicepricing,2.3.4,Managepricingforproducts/services,21428

OperatingProcesses,3.0,MarketandSellProductsandServices,3.1,"Understandmarkets,customers,andcapabilities",3.1.1,Performcustomerandmarketintelligenceanalysis,10110

OperatingProcesses,3.0,MarketandSellProductsandServices,3.1,"Understandmarkets,customers,andcapabilities",3.1.2,Evaluateandprioritizemarketopportunities,10111

OperatingProcesses,3.0,MarketandSellProductsandServices,3.1,"Understandmarkets,customers,andcapabilities",3.1.3,Developbrandstrategyandpositioning,21429

OperatingProcesses,3.0,MarketandSellProductsandServices,3.2,Developmarketingstrategy,3.2.1,Defineofferingandcustomervalueproposition,10114

OperatingProcesses,3.0,MarketandSellProductsandServices,3.2,Developmarketingstrategy,3.2.2,Definepricingstrategytoaligntovalueproposition,10115

OperatingProcesses,3.0,MarketandSellProductsandServices,3.2,Developmarketingstrategy,3.2.3,Defineandmanagechannelstrategy,10116

OperatingProcesses,3.0,MarketandSellProductsandServices,3.2,Developmarketingstrategy,3.2.4,Developmarketingcommunicationstrategy,21430

OperatingProcesses,3.0,MarketandSellProductsandServices,3.2,Developmarketingstrategy,3.2.5,Designandmanagecustomerloyaltyprogram,21431

OperatingProcesses,3.0,MarketandSellProductsandServices,3.3,Developandmanagemarketingplans,3.3.1,"Establishgoals,objectives,andmetricsformarketingplan",21432

OperatingProcesses,3.0,MarketandSellProductsandServices,3.3,Developandmanagemarketingplans,3.3.2,Establishmarketingbudgets,10123

OperatingProcesses,3.0,MarketandSellProductsandServices,3.3,Developandmanagemarketingplans,3.3.3,Developandmanagemediacontent,21433

OperatingProcesses,3.0,MarketandSellProductsandServices,3.3,Developandmanagemarketingplans,3.3.4,Developandmanagemarketingcampaigns,21434

OperatingProcesses,3.0,MarketandSellProductsandServices,3.3,Developandmanagemarketingplans,3.3.5,Developandmanagemarketingevents,21435

OperatingProcesses,3.0,MarketandSellProductsandServices,3.3,Developandmanagemarketingplans,3.3.6,Evaluateandmanagechanneleffectiveness,10127

OperatingProcesses,3.0,MarketandSellProductsandServices,3.3,Developandmanagemarketingplans,3.3.7,Evaluateandmanagemarketingeffectiveness,21436

OperatingProcesses,3.0,MarketandSellProductsandServices,3.4,Developandmanagesalesplans,3.4.1,Developsalesforecast,10128

OperatingProcesses,3.0,MarketandSellProductsandServices,3.4,Developandmanagesalesplans,3.4.2,Developsalespartner/alliancerelationships,10129

OperatingProcesses,3.0,MarketandSellProductsandServices,3.4,Developandmanagesalesplans,3.4.3,Establishoverallsalesbudgets,10130

OperatingProcesses,3.0,MarketandSellProductsandServices,3.4,Developandmanagesalesplans,3.4.4,Establishsalesgoalsandmeasures,10131

OperatingProcesses,3.0,MarketandSellProductsandServices,3.4,Developandmanagesalesplans,3.4.5,Establishcustomermanagementmeasures,10132

OperatingProcesses,3.0,MarketandSellProductsandServices,3.5,Developandmanagesales,3.5.1,Manageleads/opportunities,10133

OperatingProcesses,3.0,MarketandSellProductsandServices,3.5,Developandmanagesales,3.5.2,Managecustomersandaccounts,10134

OperatingProcesses,3.0,MarketandSellProductsandServices,3.5,Developandmanagesales,3.5.3,Developandmanagesalesproposalsandquotations,21437

OperatingProcesses,3.0,MarketandSellProductsandServices,3.5,Developandmanagesales,3.5.4,Managesalesorders,10136

OperatingProcesses,3.0,MarketandSellProductsandServices,3.5,Developandmanagesales,3.5.5,Managesalespartnersandalliances,10137

OperatingProcesses,3.0,MarketandSellProductsandServices,3.5,Developandmanagesales,3.5.6,Managesalesperformance,21438

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.1,Developproductionandmaterialsplanningstrategies,10263

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.2,Managedemandforproducts,10264

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.3,Creatematerialsplan,10265

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.4,Createandmanagemasterproductionschedule,10266

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.5,Plandistributionrequirements,10267

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.6,Establishdistributionplanningconstraints,10268

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.7,Reviewdistributionplanningpolicies,10269

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.8,Assessdistributionplanningperformance,10270

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.1,Planforandalignsupplychainresources,4.1.9,Developqualitystandardsandprocedures,10271

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.2,Procurematerialsandservices,4.2.1,Developsourcingstrategies,10272

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.2,Procurematerialsandservices,4.2.2,Selectsuppliersanddevelop/maintaincontracts,10273

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.2,Procurematerialsandservices,4.2.3,Ordermaterialsandservices,10279

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.2,Procurematerialsandservices,4.2.4,Managesuppliers,10280

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.3,Produce/Assemble/Testproduct,4.3.1,Scheduleproduction,10303

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.3,Produce/Assemble/Testproduct,4.3.2,Produce/Assembleproduct,10304

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.3,Produce/Assemble/Testproduct,4.3.3,Performqualitytesting,10369

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.3,Produce/Assemble/Testproduct,4.3.4,Maintainproductionrecordsandmanagelottraceability,10370

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.4,Managelogisticsandwarehousing,4.4.1,Providelogisticsgovernance,10338

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.4,Managelogisticsandwarehousing,4.4.2,Planandmanageinboundmaterialflow,20936

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.4,Managelogisticsandwarehousing,4.4.3,Operatewarehousing,10340

OperatingProcesses,4.0,ManageSupplyChainforPhysicalProducts,4.4,Managelogisticsandwarehousing,4.4.4,Operateoutboundtransportation,10341

OperatingProcesses,5.0,DeliverServices,5.1,Establishservicedeliverygovernance,5.1.1,Establishservicedeliverystrategies,10379

OperatingProcesses,5.0,DeliverServices,5.1,Establishservicedeliverygovernance,5.1.2,Manageservicedeliveryresourcedemand,10380

OperatingProcesses,5.0,DeliverServices,5.1,Establishservicedeliverygovernance,5.1.3,Enableservicedelivery,10381

OperatingProcesses,5.0,DeliverServices,5.2,Manageservicedeliveryresources,5.2.1,Manageservicedeliveryresourcedemand,10382

OperatingProcesses,5.0,DeliverServices,5.2,Manageservicedeliveryresources,5.2.2,Createandmanageservicedeliveryresourceplan,10383

OperatingProcesses,5.0,DeliverServices,5.2,Manageservicedeliveryresources,5.2.3,Enableservicedeliveryresources,10384

OperatingProcesses,5.0,DeliverServices,5.3,Deliverservicetocustomer,5.3.1,Initiateservicedelivery,10385

OperatingProcesses,5.0,DeliverServices,5.3,Deliverservicetocustomer,5.3.2,Executeservice,10386

OperatingProcesses,5.0,DeliverServices,5.3,Deliverservicetocustomer,5.3.3,Completeservicedelivery,10387

OperatingProcesses,6.0,ManageCustomerService,6.1,Developcustomercare/customerservicestrategy,6.1.1,Developcustomerservicesegmentation/prioritization,10393

OperatingProcesses,6.0,ManageCustomerService,6.1,Developcustomercare/customerservicestrategy,6.1.2,Definecustomerservicepoliciesandprocedures,10394

OperatingProcesses,6.0,ManageCustomerService,6.1,Developcustomercare/customerservicestrategy,6.1.3,Establishservicelevelsforcustomers,10395

OperatingProcesses,6.0,ManageCustomerService,6.2,Planandmanagecustomerservicecontacts,6.2.1,Planandmanagecustomerserviceworkforce,10396

OperatingProcesses,6.0,ManageCustomerService,6.2,Planandmanagecustomerservicecontacts,6.2.2,Managecustomerservicerequests/inquiries,10397

OperatingProcesses,6.0,ManageCustomerService,6.2,Planandmanagecustomerservicecontacts,6.2.3,Managecustomercomplaints,10398

OperatingProcesses,6.0,ManageCustomerService,6.3,Serviceproductsaftersales,6.3.1,Managereturnsandrefunds,21440

OperatingProcesses,6.0,ManageCustomerService,6.3,Serviceproductsaftersales,6.3.2,Processwarrantiesandclaims,10401

OperatingProcesses,6.0,ManageCustomerService,6.3,Serviceproductsaftersales,6.3.3,Providemaintenance/fieldservice,21441

OperatingProcesses,6.0,ManageCustomerService,6.4,Measureandevaluatecustomerserviceoperations,6.4.1,Measurecustomersatisfactionwithcustomerrequesthandling,10408

OperatingProcesses,6.0,ManageCustomerService,6.4,Measureandevaluatecustomerserviceoperations,6.4.2,Measurecustomersatisfactionwithcomplaintresolution,10409

OperatingProcesses,6.0,ManageCustomerService,6.4,Measureandevaluatecustomerserviceoperations,6.4.3,Measurecustomersatisfactionwithproductsandservices,10410

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.1,"DevelopandmanageHRplanning,policies,andstrategies",7.1.1,Develophumanresourcesstrategy,10418

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.1,"DevelopandmanageHRplanning,policies,andstrategies",7.1.2,Developandimplementworkforcestrategyandpolicies,10419

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.1,"DevelopandmanageHRplanning,policies,andstrategies",7.1.3,Manageemployeeengagement,17428

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.1,"DevelopandmanageHRplanning,policies,andstrategies",7.1.4,"Managediversity,equity,andinclusion(DE&I)",21442

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.2,"Recruit,source,andselectemployees",7.2.1,Createanddevelopemployeerequisitions,10435

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.2,"Recruit,source,andselectemployees",7.2.2,Recruit/Sourcecandidates,10436

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.2,"Recruit,source,andselectemployees",7.2.3,Screenandselectcandidates,10437

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.2,"Recruit,source,andselectemployees",7.2.4,Managenewhire/re-hire,10438

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.2,"Recruit,source,andselectemployees",7.2.5,Managepre-employmentverification,10439

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.2,"Recruit,source,andselectemployees",7.2.6,Trackcandidates,10440

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.3,Developandcounselemployees,7.3.1,Manageemployeeorientationandon-boarding,10446

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.3,Developandcounselemployees,7.3.2,Manageemployeeperformance,10447

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.3,Developandcounselemployees,7.3.3,Manageemployeedevelopment,10448

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.3,Developandcounselemployees,7.3.4,Developandtrainemployees,10449

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.3,Developandcounselemployees,7.3.5,Manageemployeecareers,21443

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.4,Manageemployeerelations,7.4.1,Managelaborrelations,10460

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.4,Manageemployeerelations,7.4.2,Managecollectivebargainingprocess,10461

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.4,Manageemployeerelations,7.4.3,Managelabormanagementpartnerships,10462

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.5,Rewardandretainemployees,7.5.1,"Developandmanagereward,recognition,andmotivationprograms",10463

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.5,Rewardandretainemployees,7.5.2,Manageandadministerbenefits,10464

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.5,Rewardandretainemployees,7.5.3,Manageemployeeassistanceandretention,10465

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.5,Rewardandretainemployees,7.5.4,Administerpayroll,10466

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.6,Redeployandretireemployees,7.6.1,Managetheseparationprocess,10475

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.6,Redeployandretireemployees,7.6.2,Manageemployeeretirement,10476

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.6,Redeployandretireemployees,7.6.3,Manageleaveofabsence,10477

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.6,Redeployandretireemployees,7.6.4,Developandimplementemployeeoutplacement,10478

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.6,Redeployandretireemployees,7.6.5,Managedeployment/redeployment,10479

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.6,Redeployandretireemployees,7.6.6,Manageemployeerelocation,10480

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.6,Redeployandretireemployees,7.6.7,Managereductioninforce,21444

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.7,Manageemployeeinformationandanalytics,7.7.1,Managereportingprocesses,10481

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.7,Manageemployeeinformationandanalytics,7.7.2,Manageemployeeinquiryprocess,10482

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.7,Manageemployeeinformationandanalytics,7.7.3,Manageandmaintainemployeedata,10483

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.7,Manageemployeeinformationandanalytics,7.7.4,Managehumanresourceinformationsystems(HRIS),10484

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.7,Manageemployeeinformationandanalytics,7.7.5,Developandmanageemployeemetrics,10485

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.7,Manageemployeeinformationandanalytics,7.7.6,Developandmanagetimeandattendance,10486

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.7,Manageemployeeinformationandanalytics,7.7.7,Manageemployeecommunication,10487

ManagementandSupportServices,7.0,DevelopandManageHumanCapital,7.7,Manageemployeeinformationandanalytics,7.7.8,Manageemployeeworkenvironment,21445

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.1,Managethebusinessofinformationtechnology,8.1.1,DeveloptheenterpriseITstrategy,10501

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.1,Managethebusinessofinformationtechnology,8.1.2,Definetheenterprisearchitecture,10502

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.1,Managethebusinessofinformationtechnology,8.1.3,ManagetheITportfolio,10503

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.1,Managethebusinessofinformationtechnology,8.1.4,PerformITresearchandinnovation,10504

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.1,Managethebusinessofinformationtechnology,8.1.5,PerformITfinancialmanagement,10505

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.1,Managethebusinessofinformationtechnology,8.1.6,EvaluateandcommunicateITbusinessvalueandperformance,10506

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.1,Managethebusinessofinformationtechnology,8.1.7,PerformITbenchmarking,21446

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.2,DevelopandmanageITcustomerrelationships,8.2.1,DevelopITservicesandsolutionsstrategy,10512

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.2,DevelopandmanageITcustomerrelationships,8.2.2,DevelopandmanageITservicelevels,10513

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.2,DevelopandmanageITcustomerrelationships,8.2.3,Performdemand-sidemanagementforITservices,10514

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.2,DevelopandmanageITcustomerrelationships,8.2.4,ManageITcustomersatisfaction,10515

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.2,DevelopandmanageITcustomerrelationships,8.2.5,MarketITservicesandsolutions,10516

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.3,Managebusinessresilienceandrisk,8.3.1,Developandmanagebusinessresilience,10517

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.3,Managebusinessresilienceandrisk,8.3.2,DevelopandmanageITrisk,10518

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.4,Manageenterpriseinformation,8.4.1,Developinformationandcontentmanagementstrategies,10524

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.4,Manageenterpriseinformation,8.4.2,Definetheenterpriseinformationarchitecture,10525

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.4,Manageenterpriseinformation,8.4.3,Manageinformationresources,10526

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.4,Manageenterpriseinformation,8.4.4,Performenterprisedataandcontentmanagement,10527

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.5,Developandmaintaininformationtechnologysolutions,8.5.1,DeveloptheITdevelopmentstrategy,10537

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.5,Developandmaintaininformationtechnologysolutions,8.5.2,PerformITservicesandsolutionslifecycleplanning,10538

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.5,Developandmaintaininformationtechnologysolutions,8.5.3,DevelopandmaintainITservicesandsolutionsarchitecture,10539

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.5,Developandmaintaininformationtechnologysolutions,8.5.4,CreateITservicesandsolutions,10540

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.5,Developandmaintaininformationtechnologysolutions,8.5.5,MaintainITservicesandsolutions,10541

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.6,Deployinformationtechnologysolutions,8.6.1,Planandmanagereleases/deployments,10555

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.6,Deployinformationtechnologysolutions,8.6.2,Planandmanagechange,10556

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.6,Deployinformationtechnologysolutions,8.6.3,Planandmanagetests,21447

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.7,Deliverandsupportinformationtechnologyservices,8.7.1,ManageITservicesupportresources,10564

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.7,Deliverandsupportinformationtechnologyservices,8.7.2,ManageITinfrastructureresources,10565

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.7,Deliverandsupportinformationtechnologyservices,8.7.3,ManageITproblemsandincidents,10566

ManagementandSupportServices,8.0,ManageInformationTechnology(IT),8.7,Deliverandsupportinformationtechnologyservices,8.7.4,ManageITrequestsandinquiries,10567

ManagementandSupportServices,9.0,ManageFinancialResources,9.1,Performplanningandmanagementaccounting,9.1.1,Performplanning/budgeting/forecasting,10603

ManagementandSupportServices,9.0,ManageFinancialResources,9.1,Performplanningandmanagementaccount