《轨道交通英语口语实训教程》课件 1-6 Platform Service 站台服务、1-7 Service at Exit 出站服务

Task6PlatformService站台服务PartIStationService车站服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletoremindpassengersofthesafetyofboardinginEnglish.BeabletohelppassengerstofindrightplatformsforboardinginEnglish.Beabletohelppassengerswithbigcarry-onluggagetotakethebarrier-freeelevatorstotransferinEnglish.StationstaffprovidingplatformserviceTraining实训任务PartALead-inWorkingasastationclerk,doyouknowhowtohelppassengersdealwithallkindsofemergencysituationattheplatform?Writedowntheemergencysituationandcorrespondingsolutions.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1Clerk:

Allpassengers!Attention,please!Thetrainiscoming.Pleasewaitbehindthewhitesafetyline!Ross:Excuseme.IsthisthetrainG578,please.Clerk:Yes.AreyougoingtoNanjing?Ross:Yes.Clerk:Pleasegetonthetrain.Ross:Allright.Butmykid’sdolljustdroppedintotheplatformgap.CanIgodowntopickitupnow?Clerk:Sorry,sir.Pleasedonotjumpofftheplatform!Itisverydangeroustopickitupnow.I’llcontactthestationstaffforitafterdeparture.Ross:Butmyticketisforthistrain.Clerk:

Don’tworry.Thenexttrainwillhandoverthedolltoyourdestinationstation.Ross:

WhenisthenexttraintoNanjing?Clerk:It’sabout12minutelater.Ross:Well,IthinkIwillwaitatmydestinationstation.Clerk:That’sOK.Nowyoushouldwaitinlineforboarding.Ross:Allright.Thanksalot.Clerk:Youarewelcome.Questions:WhenRosswasontheplatform,whatproblemdidheencounter?Supposeyouarethestationclerk,howdoyouhelpRosssolvetheproblem?Whatdoesastationclerkpayattentiontowhenapassenger’sdolldropsdownfromtheplatform?Situation:

Rossisconfirmingthetraintotakewiththestationclerkontheplatform.Buthiskid’sdollfellofftheplatform.HeisgoingtoaskthestationclerkforhelpPartBSampleDialoguesAnna:Excuseme.WherecanItaketrainG1378?Clerk:IfyouneedtotaketrainG1378,youshouldgotoPlatform8.Anna:Platform8?WhereisPlatform8,please?CanIstillcatchthetrainontime?Clerk:Don’tworry.Therearestill15minutesforboarding.Gostraightandtaketheescalatorupstairs.Thenturnleft.FollowthedirectionsonthedigitalscreentoPlatform8.Anna:

Isee.AndhowcanIfindmyseat?Clerk:Letmeseeyourticket,please.Anna:Hereyouare.Clerk:Yourseatis5AinCarriage6.Youcanfollowthedirectionsonthedigitalscreenorthesignsonthegroundattheplatformtofindtherightcarriage.Thecarriagenumberisdisplayedonthescreenofthetraindoor.Anna:OK.Thankyouverymuch.Clerk:It’smypleasure.Sample2Questions:1.WhenAnnawasontheplatform,whatproblemdidsheencounter?2.Supposeyouarethestationclerk,howdoyouhelpAnnasolvetheproblem?3.Whatdoesastationclerkpayattentiontowhenhe/shehelppassengerfindtherightplatformforboarding?Situation:Annaisfindingthetrainshewantstotakeandsheisaskingthestationclerkforhelp.PartBSampleDialoguesSituation:Marycarriesbigandheavyluggageandwantstotransfertoanothertrain.Thestationclerkishelpingher.Clerk:Madam,youlookverytired.MayIhelpyouwithyourluggage?Mary:Yes,thankyou.Pleasehelpmetakethishandbag.Youaresokind.Clerk:Whereareyougoing?Mary:IwanttotransfertothetrainforChengdu.Clerk:Doyouhavethepaperticketoftheconnectingjourneysinhand?Mary:Yes.ShouldIgetoutofthestationfirst?Clerk:Notnecessary.Withtheticket,youcandirectlytakethebarrier-freeelevatorovertheretothewaitinghall.Thenfindtheboardinggatefortheconnectingtrain.Mary:

Great.Thisreallybringsmemuchconvenience.Couldyouleadmetotheelevator,please?Clerk:

Sure.Let’sgo.Mary:Thankyousomuch.Clerk:Youarewelcome.Sample3Questions:1.WhenMaryenteredthestation,whatproblemdidsheencounter?2.Suppose

youarethestationclerk,howdoyouhelpMarysolvetheproblem?3.Whatdoesastationclerkpayattentiontowhenhe/shehelpapassengerwithbigcarry-onluggagetotransfer?PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasastationclerk.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettofindinformationaboutotheremergencysituationsthatmayoccurattheplatform.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionsdisplay

显示signsonground地面指示牌barrier-freeelevator无障碍电梯connectingticket联程票benextto紧邻，在......旁边gostraight

直行whitesafetyline白色安全线platform

站台，月台gap

间隙，缝隙escalator

自动扶梯direction

方向；指示screen

屏幕carriage

客车厢掌握这些核心词汇，提升专业服务能力UsefulSentencesStationClerk(Offeringservices)1.Allpassengers!Attention,please!Thetrainiscoming.Pleasewaitbehindthewhitesafetyline!2.Whereareyougoing?3.Pleasedonotjumpofftheplatform!4.

IfyouneedtotaketrainG1378,youshouldgotoPlatform8.5.

Yourseatis5AinCarriage6.Youcanfollowthedirectionsonthedigitalscreenorthesignsonthegroundattheplatformtofindtherightcarriage.6.

MayIhelpyouwithyourluggage?7.

Doyouhavethepaperticketoftheconnectingjourneysinhand?Passenger(Commoninquiries)Excuseme.IsthisthetrainG578,please?WhenisthenexttraintoNanjing?Excuseme.WherecanItaketrainG1378?WhereisPlatform8,please?HowcanIfindmyseat,please?IwanttotransfertothetrainforChengdu.Cloudyouleadmetotheelevator,please?Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%Knowledge20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolving20%QuicktoRespond-10%QuicktoSolve-10%Teamwork20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟Lucyiswaitingforthetrainwithhertwokidsattheplatformnow.Thekidsareplayinggamesattheplatform.Thetrainiscomingsoon.Lucydoesn’tstopherkidsfromrunningontheplatform.Thetwokidsarestillchasingaftereachotherforfun.Ifyouwerethestationclerk,howwouldyouhandlethesituation?DiscussionQuestion讨论问题Ifyouwerethestationclerk,howwouldyouhandlethesituation?Pleaseconsiderpossiblesolutions.GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士Safety&OrderPlatformofficeiscloselylinkedwithpassengersafetyandstationorder.AwarenessInChina,somepeoplearenotawareoftheimportanceofsafetyrulesontheplatform.ReminderStationclerkshouldpaygreatattentionandremindpassengersofsafetyrulesanytime.ImpressionAwell-organizedplatformreflectsthestation’scapabilityandleavesagoodimpressiononpassengers.IV.Exercises练习TranslatethefollowingChineseintoEnglish乘坐扶梯时，请站稳扶好。请注意列车和站台之间的缝隙。乘坐D236次列车的旅客请上车。如有物品掉下站台，请联系车站工作人员。沿着这个方向走，您就会找到无障碍电梯。TranslatethefollowingEnglishintoChinesePleasetakecareoftheelderlyandthechildren.Donotcrosstherailwaylines!Foryoursafety,pleasewaitbehindthesafetyline!Pleasewaitinlineforboardingaccordingtothesignsofcarriagenumbersontheground.Thereisnoneedofyoutogetoutofthestationandreenter.Practicemakesperfect.熟能生巧。Exercises-ChinesetoEnglish

1.乘坐扶梯时，请站稳扶好。1.Whentakingtheescalator,pleasestandfirmlyandholdthehandrail.2.请注意列车和站台之间的缝隙。2.Pleasemindthegapbetweenthetrainandtheplatform.3.乘坐D236次列车的旅客请上车。3.PassengersforTrainD236,pleaseboardthetrain.Exercises-ChinesetoEnglish

4.如有物品掉下站台，请联系车站工作人员。4.Ifanyitemfallsofftheplatform,pleasecontactthestationstaff.5.沿着这个方向走，您就会找到无障碍电梯。5.Followthisdirectionandyouwillfindthebarrier-freeelevator.Exercises-EnglishtoChinesePleasetakecareoftheelderlyandthechildren.1.请照顾好老人和小孩。2.Donotcrosstherailwaylines!2.禁止穿越铁路线路！3.Foryoursafety,pleasewaitbehindthesafetyline!3.为了您的安全，请站在安全线后等候！Exercises-EnglishtoChinese4.Pleasewaitinlineforboardingaccordingtothesignsofcarriagenumbersontheground.4.请根据地面上的车厢号标识排队上车。5.Thereisnoneedofyoutogetoutofthestationandreenter.5.您不需要出站再进站。V.Summary总结PlatformServicesLearnedhowtoofferplatformserviceswhenpassengersareontheplatform.SafetyConsciousnessMusthaveagreatconsciousnessofsafetytopreventaccidents.EmergencyResponsePayattentiontoemergencysituationsattheplatformandreactproperly.CommunicationSkillsDevelopcommunicationskillsforhelpingpassengersdealwithproblems.ProfessionalQualities(AsaStationClerk)Maintaineyecontact,warmsmile,politeness,eloquence,knowledge,andprofessionalism.ThankYouTask7ServiceatExit出站服务PartIStationService车站服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletotellpassengershowtotakeotherkindsofvehiclesafterexitingfromstationinEnglish.BeabletotellpassengerssomeinformationabouthotelsnearthestationinEnglish.BeabletotellpassengerswhattodoifthelatetrainmakethemmissthenexttraininEnglish.StationstaffprovidingexitserviceTraining实训任务PartALead-inWorkingasastationclerkattheexit,youmaycomeacrossmanyquestionsfrompassengerswhofailtoexitthestationordonotknowhowtogettotheirnextdestination.Canyoulistsomequestionsthatpassengersmayaskyouandpresentcorrespondinganswers.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1Lily:Excuseme,canyoutellmewheretotakeataxi?StationClerk:

Yes,justgooutofthestation,turnleftandkeepwalkingforabout5minutes,thenyoucanseeaparkinglotfortaxis.Lily:Thankyou.Howlongwillittaketogototheairportbytaxi?StationClerk:Itwilltakeyoumorethananhourifyougotherebytaxi.IsuggestyoutaketheMaglevExpress.Itisfasterandcheaper.Lily:That'sgreat.HowmuchtimecanIsaveifItaketheMaglevExpress?StationClerk:Morethanhalfanhour.ByMaglevExpress,itonlytakesyou30minutes.Lily:Howmuchistheticket?StationClerk:45yuan.Youcanbuytheticketfromtheticketvendingmachineattheentrance.Lily:Thankyou.Itissokindofyou.

StationClerk:Youarewelcome.Questions:Howlongwillittaketogototheairportbytaxi?WhatdoesthestationclerkadviseLilytotake?HowlongdoesittaketogototheairportbyMaglevExpress?Situation:Lilyhasjustexitedthestationthroughbafflegates.Sheisaskingtheclerkhowtotransfertotheairport.PartBSampleDialoguesClerk:Goodafternoon!Yourticket,please!Peter:Hereyouare.Clerk:Thankyou.(AfterChecking)Haveyourticketback,please.Peter:Thankyou!Bytheway,thistrainissupposedtogetheretwohoursago.ThedelayhasmadememissedTrainG118toChangsha.Clerk:Don'tworry.Youcanchangetheticketintheticketoffice.Peter:

Yes.Butthisticketcostme206yuan.Clerk:Youdon'tneedtopayafullfareforthenewticket.Showtheoriginalonetotheticketclerkandtheywillgiveyouanewticketafteryoubalancethepricedifference.Peter:

That'sgreat.Thankyousomuch.Clerk:

Youarewelcome.Sample2Questions:1.Howlongdidthetraindelay?2.Didhecatchthenexttrain?3.Didheneedtobuyanotherfullfareticket?Situation:Peter’strainwastwohourslate,sothathecouldnotcatchnexttrain.Nowheisaskingthestationclerkforhelp.PartBSampleDialoguesSituation:Sally’sfriendfailstomeetheratthestationexit.Thestationclerkistellingherhowtogotothehotel.Clerk:Goodevening.MayIhaveyourticket?Sally:Sure!Hereitis.Clerk:

Thankyou....Well,doyouneedanyhelp?Youlookanxious.Sally:Yes.Youknowthisismyfirsttimehere.Myfriendsaidhewouldbeheretomeetme,buthecouldn'tmakeit.Itissolateatnight,I…Clerk:Isee.Haveyougottheaddressyouareheadingto?Sally:Yes.Hereitis.ShenlongHotel.Clerk:Eh,ShenlongHotel.Itisalittlefarfromhere.MaybeyoucantakeaDiDi,whichisjustlikeUberinyourcountry.Sally:

DiDi!Oh,yes.IhavegottheAppinmyphone.Myfriendhastoldmehowtouseit.Jesus!Iforgotit.Thankyou.Itissokindofyou.Clerk:

Youarewelcome!Haveanicestayhere!Sample3Questions:WhydoesSallyfeelanxious?WhereisSallyheadingto?DoesSallyknowhowtouseDiDiApp?PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasastationclerk.ItemTwo:GroupResearchWorkingroups.Liketicketcheck-ingates,therearealsobothbafflegatesandstaffmembersatthestationexit.Whichpasswillyoutaketoexit,gothroughthebafflegateorshowyourtickettothestaffmember?Ifyougothroughthebafflegate,whatdoyouswipe,yourtickerorIDcard?Pleaselistdifferencewaystoexitthestationunderdifferentsituations.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionsparkinglot停车场MaglevExpress

磁浮快线ticketvendingmachine

自动售票机entrance

进站口besupposedto

本应该...delay

晚点changetheticket

换票fullfare

全额original

原来的balance

平衡，结算pricedifference

差价UsefulWordsandExpressionsparkinglot停车场MaglevExpress磁浮快线ticketvendingmachine自动售票机entrance

进站口besupposedto本应该……delay

晚点changetheticket换票fullfare全额original原来的balance

平衡，结算pricedifference差价掌握这些核心词汇，提升专业服务能力UsefulSentencesStationClerk(Offeringservices)1.Justgooutofthestation,turnleftandkeepwalkingforabout5minutes,thenyoucanseeaparkinglotfortaxis.2.Don'tworry.Youcanchangetheticketintheticketoffice.3.Youdon'tneedtopayafullfareforthenewticket.Showtheoriginalonetotheticketclerkandtheywillgiveyouanewticketafteryoubalancethepricedifference.4.Haveyougottheaddressyouareheadingto?5.MaybeyoucantakeaDiDi,whichisjustlikeUberinyourcountry.Passenger(Commoninquiries)1.Excuseme,canyoutellmewheretotakeataxi?2.HowmuchtimecanIsaveifItaketheMaglevExpress?3.Thistrainissupposedtogetheretwohoursago.ThedelayhasmadememissedTrainG118toChangsha.4.Youknowthisismyfirsttimehere.Myfriendsaidhewouldbeheretomeetme,buthecouldn'tmakeit.Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%Knowledge20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolving20%QuicktoRespond-10%QuicktoSolve-10%Teamwork20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟Johnhasjustgotoutofthestation.Heissohungrythathedecidestohavedinnerfirst.Butitishisfirsttimehere,hedoesn'tknowanyrestaurantsnearthestation.Soheasksastaffmemberforhelp.UsetheusefulwordsandexpressionsyouhavelearnedandmakeupadialoguebetweenJohnandthestaffmember,andthentrytoactitout.DiscussionQuestion讨论问题Ifyouwerethestationclerk,howwouldyouhandlethesituation?Pleaseconsiderpossiblesolutions.GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士ExitEquipmentEveryexitisequippedwithbafflegatesforpassagecontrol.MagneticTicketUsethebafflegateforautomaticcheck-outprocess.Non-magneticTicketPleaseshowyourtickettothestaffmemberformanualcheck.TransferAccessTransferpassagesarealsoequippedwithbafflegatesforconvenience.SafetyNoticeAftergettingoffthetrain,pleaseexitimmediately.Donotstayinthepassagewaytoensuresmoothtrafficflow.IV.Exercises练习TranslatethefollowingChineseintoEnglish1.持有蓝色磁性车票的旅客请从自动检票闸机

出站。2.下车后请立即出站。3.请排队出站，不要拥挤。4.换乘其他列车的旅客请按箭头指示的方向走。5.这趟车晚点半个小时。TranslatethefollowingEnglishintoChinese1.Everyexitisequippedwithautomaticticketcheckingmachine.2.Thosewhohavegotordinarynonmagneticticket,pleaseshowyourtickettothestaffmembe