《轨道交通英语口语实训教程》课件 3-3 Security Check and Boarding 安检与乘车、3-4 Emergency Handling Service 应急服务

Task3SecurityCheckandBoarding安检与乘车PartIIIUrbanRailTransitService

城市轨道交通服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletopersuadepassengerstoacceptthesecuritycheckatametrostationinEnglish.BeabletohandletheproblemsofpassengerswhoarenotallowedtopassthroughthesecuritycheckinEnglish.BeabletoinstructpassengerstotakethemetroinEnglish.Training实训任务PartALead-inWorkingasametroclerk,doyouknowhowtopersuadepassengerstoacceptthesecuritycheckatametrostation?Howtoinstructpassengerstotakethemetro?Writedownthesecuritycheckandboardingproceduresofmetro.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1MetroClerk:Goodmorning,sir.Wouldyoupleaseputyourbagonthebelttogothroughthesecuritycheck?Jack:Isitnecessary?There’snothingdangerousinmybag.MetroClerk:ButSir,it’saregulationforeachpassengertogothroughthesecuritycheck.Andit’stoensuresafetyforallthepassengers.Jack:Oh,butI’minahurry.Andnowtherearesomanypeoplequeuingup.It’sawasteoftime.MetroClerk:I’msorry,sir.Itwillonlytakeyouaminuteortwotodoit.PleaseputyourbagonthebeltthroughtheX-rayscanner.Jack:OK.MetroClerk:Thankyouforyourcooperation.Questions:1.WhenJackenteredthemetrostation,whatproblemdidheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpJacksolvetheproblem?3.Whatdoesametroclerkpayattentiontowhenhe/shepersuadepassengeracceptthesecuritycheck?Situation:AmetroclerkispersuadingJacktogothroughthesecuritycheck.acceptthesecuritycheck.

PartBSampleDialoguesMetroClerk:Excuseme,madam.Securitycheck,please.Daisy:OK.MetroClerk:Madam,pleasewaitaminute.Wouldyoupleaseopenyourhandbag?I’mafraidthere’ssomethingsuspiciousinit.Daisy:Oh,that’simpossible.MetroClerk:Wesuspectthatthereissomethinginflammableorexplosiveinyourhandbag.Daisy:Oh,doyoumeanthisbottleofdryshampoo?MetroClerk:Yes,Iamsorrytotellyouthatit’sforbiddenonthemetro.Sample2Questions:1.WhenAllenenteredthestation,whatproblemdidheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpAllensolvetheproblem?3.Whatdoesametroclerkpayattentiontowhenhe/sheinstructpassengertakethemetro?Situation:Daisyisnotallowedtopassthroughthesecuritycheckbecauseofabottleofdryshampoo.PartBSampleDialoguesDaisy:I’msorry.Ididn’tknowthatbefore.So,whatkindofthingscan’tbetakenonthemetro?MetroClerk:Anykindofweapons,aggressivetools,ammunitionsandinflammable,explosive,radioactive,poisonous,corrosiveitemscan’tbetakenonthemetro.Daisy:So,whatamIsupposedtodonow?MetroClerk:Now,youcaneitherleavethedryshampoowithusortakeothermeansoftransportation.Daisy:Oh,Isee.I’llaskmyroommatetopickmeup.MetroClerk:Thanksforyourcooperation.Sample2Questions:1.WhenAllenenteredthestation,whatproblemdidheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpAllensolvetheproblem?3.Whatdoesametroclerkpayattentiontowhenhe/sheinstructpassengertakethemetro?Situation:Daisyisnotallowedtopassthroughthesecuritycheckbecauseofabottleofdryshampoo.PartBSampleDialoguesSituation:Sallywantstorefundtheticketattheticketcentre.Sheisaskingtheticketconductorforhelp.Allen:Excuseme.IsthistherightplatformforWenchanggeStation?MetroClerk:Sorry,sir.ThisistheplatformofLine2.TheplatformofWenchanggeStationisontheupperlevel.Allen:HowcanIgettothatplatform?MetroClerk:Pleasetaketheescalatorupstairsandturnright.YoucantransfertoLine1.Asyouhavealargesuitcase,youcantaketheaccessibleelevator.Thencheckthemetromaptoconfirmyourdirection.Allen:OK.Thankyou.MetroClerk:Mypleasure.Sample3Questions:1.WhenAllenenteredthestation,whatproblemdidheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpAllensolvetheproblem?3.Whatdoesametroclerkpayattentiontowhenhe/sheinstructpassengertakethemetro?PartBSampleDialoguesSituation:Sallywantstorefundtheticketattheticketcentre.Sheisaskingtheticketconductorforhelp.(Twominuteslater,whenAllenarrivesupstairs,heasksanothermetroclerkforhelp.)Allen:Excuseme.HowcanIunderstandthemapandwhereismylocation?MetroClerk:Sir,letmeshowyou.Theredpointinthemapreferstoyourlocation.Thearrowindicatestherunningdirectionofthetrain.Allen:Oh,Isee.It’srightplatformforWenchanggeStation.MetroClerk:Yes,pleasestandbehindtheyellowlinewhilewaitingforthetrain.Allen:Ok,thanksalot.MetroClerk:Youarewelcome.Sample3Questions:1.WhenAllenenteredthestation,whatproblemdidheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpAllensolvetheproblem?3.Whatdoesametroclerkpayattentiontowhenhe/sheinstructpassengertakethemetro?PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasametroclerk.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettofindinformationaboutotherunexpectedsituationmayoccurinsecuritycheck.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionsdryshampoo

头发干洗喷雾hijacking

劫持aggressive

侵略性的strict严格的ammunition

弹药radioactive

放射性的poisonous

有毒的corrosive

腐蚀的accessibleelevator

无障碍电梯UsefulSentencesStationClerk(Offeringservices)1.Securitycheck,please./Wouldyoupleasegothroughthesecuritycheck?2.

Sir,toensuresafety,everyonehastoacceptthesecuritychecknomatterwhat’sinhis/herbag.

3.

PleaseputyourbagonthebeltoftheX-rayscanner,andyoucantakeitbackafteryougothroughthesecuritygate.

4.Wesuspectthatthereissomethinginflammableorexplosiveinyourhandbag.Passenger(Commoninquiries)1.

Issecuritychecknecessary?2.HowcanIgothroughthesecuritycheck?3.Whycan’tIpassthroughthesecuritycheck?4.Whatkindofthingscan’tbetakenonthemetro?5.HowcanIgettothatplatform?6.HowcanIunderstandthemapandwhereismylocation?Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.UsefulSentencesStationClerk(Offeringservices)5.Anykindofweapons,aggressivetools,ammunitionsandinflammable,explosive,radioactive,poisonous,corrosiveitemscan’tbetakenonthemetro.6.Pleasetaketheescalatorupstairsandturnright.7.Theredpointinthemapreferstoyourlocation.Thearrowindicatestherunningdirectionofthetrain.8.Pleasestandbehindtheyellowlinewhilewaitingforthetrain.Passenger(Commoninquiries)1.

Issecuritychecknecessary?2.HowcanIgothroughthesecuritycheck?3.Whycan’tIpassthroughthesecuritycheck?4.Whatkindofthingscan’tbetakenonthemetro?5.HowcanIgettothatplatform?6.HowcanIunderstandthemapandwhereismylocation?Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%Knowledge20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolving20%QuicktoRespond-10%QuicktoSolve-10%Teamwork20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟Martinisreadytotakethemetro.Buthehasthreelightersinhisbag.Afterheentersthemetrostation,heisnotallowedtopassthroughthesecuritycheck.Hedoesn’twanttothrowthemaway.Becausethesearethesouvenirsheisgoingtobringtohisfriends.DiscussionQuestion讨论问题Ifyouwerethemetroclerk,howwouldyouhandlethesituation?GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士NecessaryProcedureSecuritycheckisanecessaryproceduretoensurepassengersafety.It’sastandardpracticeworldwide.ScopeofApplicationInChina,securitycheckismandatoryforallpublictransportation:airplane,train,metro,inter-cityrail,etc.ProhibitedItemsStrictlyforbidden:Weapons,aggressivetools,ammunitions,inflammable,explosive,radioactive,poisonous,orcorrosiveitems.ContrabandHandlingIfcarryingcontraband,passengersmayeitherleaveitatthestationforretrievalwithinonemonthorvoluntarilygiveitup.IV.Exercises练习TranslatethefollowingChineseintoEnglish请打开它，我们要进一步检查。这些物品不允许携带上地铁。恐怕您的手提包里有可疑物品。注意站台缝隙。列车马上就要关门了，请您抓紧时间上下车。TranslatethefollowingEnglishintoChinese1.Anythingflammableorexplosive,suchasfireworks,gasolineorpaint,isbannedonthemetro/subway.2.Youneedtotakeoutthekeys,cellphoneandpowerbankforanothercheck.3.Wouldyoupleaseaskyourchildrentogiveuptheirballoonsbeforeboarding?4.Itissocrowedontheplatform;pleasegetonthetraininorder.5.JustputyourbagontheconveyorbeltoftheX-rayscanner.Practicemakesperfect.熟能生巧。Exercises-ChinesetoEnglish

请打开它，我们要进一步检查。1.Pleaseopenit,weneedtocheckitfurther.2.这些物品不允许携带上地铁。2.Theseitemsarenotallowedtobetakenonthemetro.3.恐怕您的手提包里有可疑物品。3.I'mafraidthere’ssomethingsuspiciousinyourhandbag.Exercises-ChinesetoEnglish

4.注意站台缝隙。4.Watchthegapbetweentheplatformandthetrain.5.列车马上就要关门了，请您抓紧时间上下车。5.Thetraindoorsareclosingsoon,pleasehurrytogetonoroff.Exercises-EnglishtoChinese1.Anythingflammableorexplosive,suchasfireworks,gasolineorpaint,isbannedonthemetro/subway.1.任何易燃或易爆物品，如烟花、汽油或油漆，都禁止带上地铁。2.Youneedtotakeoutthekeys,cellphoneandpowerbankforanothercheck.2.您需要将钥匙、手机和充电宝拿出来单独检查。3.Wouldyoupleaseaskyourchildrentogiveuptheirballoonsbeforeboarding?3.请让您的孩子在乘车前放弃气球好吗？Exercises-EnglishtoChinese4.Itissocrowedontheplatform;pleasegetonthetraininorder.4.站台上很拥挤，请有序上车。5.JustputyourbagontheconveyorbeltoftheX-rayscanner.5.请把您的包放在X光扫描仪的传送带上。V.Summary总结PersuasionSkillsPersuadepassengerstoacceptsecuritycheck.PassengerInstructionInstructpassengerstotakethemetrocorrectly.Rules&RegulationsMustbefamiliarwithmetrooperationalrules.EmergencyHandlingHandleunexpectedsituationswithgoodcommunication.ProfessionalismasaMetroClerkMaintaineyecontact,keepawarmsmile,bepoliteandeloquent.Possessrichknowledgeandmaintainhighprofessionalism.ThankYouTask4EmergencyHandlingService应急服务PartIIIUrbanRailTransitService

城市轨道交通服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletoorganizeanddirectpassengerstoevacuatewhenafireoccursinthetraininEnglish.BeabletoservepassengerswhenablackoutoccursinthetraininEnglish.BeabletohelppassengerswhentheirbelongingsarelostorfallintothetrackbyaccidentinEnglish.Beabletoinstructpassengerstochangetoothertransportationwhenthereisasignalfailureofthetrain.Training实训任务PartALead-inWorkingasametroclerk,doyouknowhowtohelppassengersdealwithvariousofemergenciesatthemetrostationoronthetrain?Writedowntheemergenciesthatmayhappenandcorrespondingsolutions.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1Lily:Excuseme,what’sthematter?Whyistheresomuchsmoke?MetroClerk:Thereisafireoverthere.Lily:Oh,goodheavens!Whatshallwedonow?MetroClerk:Don’trush.Thefireisundercontrol.Justfollowtheinstructionsofthemetroclerk,please.Lily:OK.Buthowcanwegetoutofthestation?MetroClerk:Pleasemovetothemiddleoftheplatformandgetoutofthestationaccordingtotheevacuationsigns.Lily:Isee.Thankyou.MetroClerk:Takeiteasy.Youarewelcome.Questions:1.Whyistheresomuchsmoke?2.Whatshouldthepassengerdowhenthereisafireaccordingtothedialogue.3.Supposeyouarethemetroclerk,howdoyouhelpLilysolvetheproblem?Situation:Themetroclerkisdirectingthepassengerstoevacuatebecausethereissmokepouringoutinthetrain.PartBSampleDialoguesSusan:Excuseme,whathappened?Allthelightsareout.MetroClerk:Keepcalm,please.IamcallingtheEmergencyCenter.Susan:Whatshallwedonow?(Afterawhile,thedoorsofthetrainopen.Thenthebroadcastingbegins:“Attention,please.There’sanemergencyonthetrain.Pleasegetoffthetraininorder.”)MetroClerk:Attention,please.Thereisapowerfailure.Pleasegetoffthetrainandfollowtheinstructionsoftheclerk.Susan:WillIbewaitingforalongtimeforthenexttrain?MetroClerk:Iamnotsure.Youcanalsochangetoabus.Sorryfortheinconveniencecausedbythis.Susan:ButIamafraidI’llbelateinthatcase.MetroClerk:Don’tworry,youcangetaletterofapologyattheservicecenter.Susan:OK.Sample2Questions:1.WhenSusanwasonthetrain,whatproblemdidsheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpSusansolvetheproblem?3.Howcanthemetroclerkhelppassengerswhenthereisapowerfailure?Situation:Themetroclerkishelpingpassengersinthetrainwhenablackoutoccurs.PartBSampleDialoguesSituation:Kelly’scellphonefellintothetrackbyaccident.Sheisaskingthemetroclerkforhelp.Kelly:Excuseme,canyouhelpme?Mycellphonefellintothetrack.Itisanewone.Canyougetit?MetroClerk:Don’tworry,canyoutellmewhereitfellinto?Kelly:Aroundhere.MetroClerk:OK.Ihaveseenit,butwecan’tpickitupforyounow.Itisverydangerous.Kelly:Butit’sveryimportantforme.WhatcanIdo?MetroClerk:Don’tworry.Wecanpickitupwhenthemetroisidle.Kelly:Whenwillthemetrobeidle?MetroClerk:Thelasttrainleavesthestationat23:53.Kelly:OK.Thisisthereceptiontelephonenumberofmyhotel;pleasetransfertoRoom8302.MetroClerk:OK,wewillkeepitandcontactyouassoonaspossible.Kelly:Thankyou.MetroClerk:Youarewelcome.Sample3Questions:1.WhathappenedtoKellyontheplatform?2.Supposeyouarethemetroclerk,howdoyouhelpKellysolvetheproblem?3.Howcanthemetroclerkhelppassengerstogetbackthelostpropertiesonthetrack?PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasastationclerk.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettofindinformationaboutotheremergencysituationmayoccuronthesubway.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressions基础词汇BasicVocabularysquat蹲；蹲坐announcement

公告；通告interchange

交换emergencybutton

紧急按钮emergencystopbutton

紧急停车按钮trainwreck

火车事故traincrash/collision

列车相撞事故rear-endcollision

追尾应急与救援Emergency&Rescuederailment

火车脱轨emergencybrake

紧急刹车automaticblocksystem

自动闭塞系统rescueworker

救援人员rescueeffort

救援工作resume

恢复运营stationhall

车站大厅deathtoll

死亡人数UsefulSentencesStationClerk(Offeringservices)1.Wearenowclosingthestationforyoursafety.Thankyouforyourcooperation.2.Don’tleanagainstthedoor.3.Becareful!It’sdangerous.4.Allpassengers,pleasebecarefulandstayback..5.Pleasestandbehindtheyellowsafetylinewhilewaitingforthetrain.6.Pleasefollowthedirectionsofstationclerksandleavethestationinorder.7.ThisisanannouncementofLine2.We’resorrytotellyouthatthetraintoGuangdaisoutofservicenow.Passenger(Commoninquiries)1.Excuseme,what’sthematter?2.Excuseme,whathappened?3.Whatshallwedonow?4.Excuseme,canyouhelpme?5.Buthowcanwegetoutofthestation?6.CanIgetarefundformyticket?PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%Knowledge20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolving20%QuicktoRespond-10%QuicktoSolve-10%Teamwork20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟Jacklefthissuitcaseonthetrain,andthetrainhasleftforonehour.DiscussionQuestion讨论问题Ifyouwerethemetroclerk,howwouldyouhandlethesituation?GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士EmergencyReportingNotifytheclerkimmediately.UsetheintercomintheDesignatedWaitingArea(DWA).EscalatorStopIfsomeonefallsoriscaught,pushtheredbuttonatthetoporbottomtostopit.TrackPowerCutUsetheEmergencyPowerCutCabinet(bluelight)ifsomeonefallsontotracksoriscaught.IV.Exercises练习TranslatethefollowingChineseintoEnglish我与家人走散了，