客舱服务英语 课件 Module 4 巡航

CruisingModule4巡航masterthenewexpressionsofserviceworkduringthecruisingphase;understandthemainideasofthereadingpassages,andmasterthecontentsofentertainment,beverages,mealsandduty-freesalesserviceonboard;knowhowtointroducein-flightentertainment,beverages,mealsandduty-freesalesserviceandhelppassengersfeelcomfortableduringthewholeflight.Afterlearningthisunit,youareexpectedtobeableto:LearningObjectives:TASK8In-flightEntertainmentTASK9BeverageServiceTASK10MealsonBoardTASK11Duty-freeSalesIn-flightEntertainmentTASK8Flyingmakestravelmuchfaster,butthetimespentsittingontheplaneseemsquitelong.Duringlong-haulflights,passengersmayfeeltenseoruncomfortableduetotheboringjourney.Theflightattendantscanintroducethein-flightentertainmentfacilitiesandprograms,suchasmovies,musicandgames,whichmaynotonlyhelppassengersrelaxphysicallyandmentally,butalsoenhancetheirflightexperience,therebyincreasingtheirpositiveimpressionoftheairline.主题：飞机飞行中,乘务员介绍机上娱乐设施，乘客询问娱乐项目，乘务员及时予以解答。必选任务1.乘务员介绍机上娱乐设施2.乘客询问娱乐项目，乘务员及时给予解答可选任务1.乘客询问充电设备2.乘务员解答有关音频、视频和游戏等设备的问题职业素养1.塑造细致敬业的服务品质2.培养主动服务旅客的爱心1.Lookatthepicturesandmatchthemwiththewordsorphrasesgiveninthebox.(1)(2)(3)(4)(5)(6)(1)personalscreen(2)tabletcomputer(3)noise-cancelingheadphones(4)USBsocket(5)sharedscreen(6)phoneandtabletholderWarm-up热身活动noise-cancelingheadphonespersonalscreensharedscreentabletcomputerUSBsocketphoneandtabletholder2.Discussthefollowingquestionsingroups.(1)Howdoesaflightattendantintroducein-flightentertainmentwhentheaircraftentersthestablecruising?(2)Whenpassengershaveproblemswithin-flightentertainmentequipment,howshouldflightattendantsrespond?Warm-up热身活动Section1GetYourMouthReadyAnnouncementMoment广播驿站Goodafternoon,ladiesandgentlemen,Thisisyourpurserspeaking.Theflighthasnowenteredasmoothcruisingphase.Next,Iwouldliketointroduceourinflightentertainmentequipmentandprograms.Theaircraftisequippedwiththeindependentpersonalscreenonthebackoftheseatinfrontofyou,allowingyoutochooseyourfavoritecontentatanytime.Noise-cancelingheadphonesareprovidedintheseatbackpockets.Youcanenjoyawiderangeofon-demandmoviesandsongs,playinteractivegames,orbrowseonlinereadingmaterials.Wehopetheseentertainmentoptionswillenrichyourin-flightexperienceandhelprelievethefatiguefromthejourney.Duringtherestoftheflight,ifyouencounteranyproblemswiththeentertainmentequipment,pleasefeelfreetocallthecrewmember.Wewilldoourbesttoassistyou.Thankyouforyourattention,andwishyouapleasantjourney!乘务员向旅客表示欢迎,并介绍飞机上的娱乐设施和娱乐项目的广播词NewWordsandExpressionsAnnouncementMoment广播驿站entertainment/ˌentəˈteɪnmənt/n.娱乐，娱乐表演equip/ɪˈkwɪp/v.装备，配备screen/skri:n/n.屏幕browse/braʊz/v.浏览信息；随意翻阅enrich/ɪnˈrɪtʃ/v.使充实，使丰富encounter/ɪnˈkaʊntə(r)/v.遭遇；偶遇cruisingphase巡航阶段noise-cancelingheadphones降噪耳机女士们、先生们，下午好！我是本次航班的乘务长。现在飞机已经进入平稳的巡航阶段，接下来我为您介绍机上的娱乐设备和娱乐项目。飞机上的个人屏幕在您前方的椅背上，方便您随时选择喜爱的内容。椅背口袋里为您准备了降噪耳机。您可以点播丰富的电影和歌曲，也能畅玩互动游戏，或是浏览线上阅读资源。我们希望这些娱乐内容能丰富您的机上时光，帮助您缓解飞行带来的疲劳。在接下来的航程中，若您在使用娱乐设备时遇到任何问题，请随时呼唤乘务员，我们会尽力为您提供协助。感谢您的聆听，祝您旅途愉快！AnnouncementMoment广播驿站Section1GetYourMouthReadyDialogue1:InquiringAbouttheIn-flightEntertainmentServices(FA:FlightAttendant;P:Passenger)P:Excuseme,Miss.I’dliketodosomethingtokilltheboringflyingtime.Whatkindsofentertainmentservicesdoesyourflightprovide?FA:Goodmorning,sir.Wehavedifferentkindsofentertainmentservices,suchasmovies,music,onlinenewspapersandmagazines.Whichwouldyoulikebest?P:WhatkindsofitemscanIchoosefromthescreenontheseatback?FA:Youcanenjoyfilms,televisionprograms,musicandgames.P:Doyouprovidenoise-cancelingheadphones?FA:Wecanofferthemifyouwant.P:OK.Ineedapairofnoise-cancelingheadphonestowatchfilms,thankyou.FA:Youarewelcome.Hereyouare,sir.Enjoyyourself.ConversationMoment对话长廊Dialogue1:InquiringAbouttheIn-flightEntertainmentServices

ConversationMoment对话长廊NewWordsandExpressionsitem/ˈaɪtəm/n.项目killtime

消磨时间Dialogue2:AdjustingtheVolumeofthePassenger’sHeadphones(FA:FlightAttendant;P:Passenger)FA:Didyoucall,Madam?P:Ohyes.What’sthematterwiththis?FA:Yourheadset?P:Yes.Itdoesn’twork.FA:I’msorryaboutthat.Pleasemakesurethatyourheadphonesareproperlypluggedin.P:Oh.Theyareconnectedcorrectly,justaren’tworking.FA:Letmeshowyou.First,pressthevolumebuttonhereandthenpresstheupanddownbuttons.Afterthat,youcanenjoymusic.P:Oh.That’sit.Thanksalot.FA:Youarewelcome.ConversationMoment对话长廊Dialogue2:AdjustingtheVolumeofthePassenger’sHeadphonesConversationMoment对话长廊NewWordsandExpressionsvolume/ˈvɒlju:m/n.音量，响度headset/ˈhedset/n.耳机properly/ˈprɒpəli/adv.正确地，适当地plugin

接通（电源）；把（插头）插进（插座）1.Wouldyouliketodosomethingtokilltime?您想做点什么来消磨时间吗？2.I’dbegratefulifyoucouldhelpmewiththephoneholder.如果您能帮我解决手机支架的问题，我将不胜感激。3.Wehaveplentyofchoicesontheflight,rangingfrompopmusictoopera.在此次航班上，我们提供丰富的娱乐选择，包括流行音乐和歌剧等。4.Justpressthebuttononyourarmrest.只需按一下您扶手上的按钮。UsefulSentences高频语句5.Puttheplugsintoyourearsandpressthebuttontoselectthechannelyouwant.戴上耳机，然后按键选择您想要的频道。6.Youcanadjustthescreenbrightnessbypressingthisbutton.您可以按这个按钮来调节屏幕亮度。7.Don’tworry.I’llshowyou.不要担心，我来给您演示。8.Press“menu”first,then“music”.首先点击菜单键，然后点击“音乐”选项。UsefulSentences高频语句In-flightEntertainment:AWorldAbovetheCloudsWhenyouboardaplane,in-flightentertainmentturnslongjourneysintoenjoyableadventures.Airlineskeepupgradingtheseofferings,andnowlet’sexplorethem.AudioSystemsMostplaneshaveaudiosystemswithdiversechannels.Passengerswillfindeverythingfrompopmusictoclassicalsymphonies,andevenpodcastsorlanguage-learningprograms.Passengerscanchoosevideosviaseatbuttonsorremotes.Tolisten,justplugtheprovidedheadphonesintothejackonyourarmrest.VideoSystemsForvideo,therearetwomaindevices.Olderorsmallerplanesmightusesharedscreens,loopingmoviesandtraveldocumentaries.Modernaircrafts,especiallywide-bodyones,areequippedwithpersonalseatbackscreens.Theseallowpassengerstopickfromahugelibrary:latestHollywoodblockbusters,TVseriesseasons,andevenliveTVfornewsorsports.Somescreensalsoshowreal-timeflightdata,liketheplane’sspeedandaltitude,oramazingexternalviewsviaon-boardcamerasduringtake-offandlanding.参考译文Section2GetYourMouthReadyPersonalDevicesManyairlinesnowofferportablemultimediadevices(PMDs)inpremiumcabinsorforrent.Thesetabletshavemovies,games,andflightmaps.Onsomeflights,passengerscanconnecttheirowndevicestothesystemonboard,streamingtheirdownloadedshowsormusic.InternetIn-flightWiFiisbecomingstandard,too.Whilespeedsaren’talwayshome-like,youcanchatwithfriends,checksocialmedia,orevengetsomeworkdone.High-endplanesaretestingVRheadsetsforimmersivemovie-watching,makingyoufeelrightintheaction.FunExtrasBeyondscreens,therearecoolextras.Someairlineshostlive“skyshows”,likemini-concertsortriviagameshostedbycrew.Long-haulflightsmightoffermeditationguidesorvideostohelpyourelax.Forfamilies,kid-friendlygamesandcartoonskeeplittleonesbusy.Fromeconomyclasstofirstclass,theon-boardentertainmentsystemkeepsevolving.It’snolongerjustaboutkillingtime.It’saboutmakingeveryminuteat30,000feetmemorable.Nextflight,diveintothissky-highentertainmentworld.参考译文Section2GetYourMouthReadySection2GetYourMouthReadyNewWordsandExpressionsdiverse/daɪˈvɜ:s/adj.不同的，各式各样的symphony/ˈsɪmfəni/n.交响乐podcast/ˈpɒdkɑ:st/n.播客remote/rɪˈməʊt/n.遥控装置，遥控器jack/dʒæk/n.插孔，插座stream/stri:m/v.在线收听（或收看）immersive/ɪˈmɜ:sɪv/adj.（计算机系统或图像）沉浸式虚拟现实的meditation/ˌmedɪˈteɪʃn/n.冥想，打坐；沉思，深思Section2GetYourMouthReadyNewWordsandExpressionsin-flightentertainmentsystem

机上娱乐系统loopingmovie循环播放的影片Hollywoodblockbuster好莱坞大片real-timeflightdata实时飞行数据portablemultimediadevice

便携式多媒体设备premiumcabin高级舱位high-endplane高端飞机triviagame知识问答游戏long-haulflight

长途航班(1)Mostplaneshaveaudiosystemswithdiversechannels.Passengerscanchoosevideosviaseatbuttonsor____________.(2)Somescreensalsoshowreal-timeflightdata,liketheplane’sspeedand____________,orexternalviews.(3)Onsomeflights,youcanconnectyourowndevicetotheon-boardsystem,____________yourdownloadedshowsormusic.(4)High-endplanesaretesting____________forimmersivemovie-watching,makingyoufeelrightintheaction.(5)In-flightentertainmentisnolongerjustaboutkillingtime.It’saboutmakingeveryminuteonboard____________.remotesaltitudestreamingVRheadsetsmemorableExaminationFocus飞行测试1.Fillintheblanksaccordingtothetext.2.MatchthewordsinColumnAwiththeChinesemeaningsinColumnB.(1)real-timeflightdata(2)portablemultimediadevice(3)Hollywoodblockbuster(4)flightmap(5)armrest(6)tablet(7)headset(8)socialmediaAa.社交媒体b.扶手c.飞行地图d.便携式多媒体设备e.好莱坞大片f.实时飞行数据g.耳机h.平板电脑BExaminationFocus飞行测试(FA:FlightAttendant;P:Passenger)P:Excuseme,couldIrentatablet?Ineedsomethingto__________timeduringtheflight.FA:Certainly!Here’sone.Letmeshowyouourentertainment__________.P:Great.Whatdoyouhave?FA:We’vegotover50movies,newreleasesandclassics.Swipeleftto__________.P:AnyTVshows?Ilovesitcoms.FA:Yes,fullseasonsofpopularones.Tap“TVSeries”here.There’salsomusic,__________,andgames.P:Howmuchisitforthewholeflight?FA:It’s$10.Youcanpaywiththein-flightapporin__________.P:I’lltakeit.CanyouhelpmeconnecttotheWiFi?FA:Sure,justselect“AirLink”andenterthis__________.Enjoyyourflight!P:Thanksalot!3.Completethefollowingdialoguewiththewordsorphrasesgiveninthebox.Changetheformifnecessary.(1)option(2)podcast

(3)browse

(4)cash

(5)code

(6)killkilloptionsExaminationFocus飞行测试browsepodcastscashcodeDynamicMaponthePlaneThedynamicmapontheairplaneisapracticalfeatureinthein-flightentertainmentsystem,whichdisplaysreal-timeflightstatustopassengersthroughsituation-simulateddynamicmapimages.Itintuitivelypresentskeyflightinformation,suchasthecurrentflightposition,passingcitiesorlandmarks,destination,flightattitude,speedandremainingflighttime.Itallowspassengerstoproactivelyunderstandtheflightprogressandcurrentlocation,helpingtoreduceuncertaintyaboutthejourney—especiallyduringlong-haulflights.Itenablespassengerstohaveacleargraspoftheremainingtraveltime,thusenhancingtheiroverallflightexperience.CareerTips职场小贴士Section3GetYourMindReady客舱服务巧“降燥”暑期正值旅游旺季，万米高空中的机舱里，小乘客们的嬉闹声渐渐多了几分烦躁。乘务员小张心里一动，转身从储藏柜里抱出几个包装鲜亮的儿童平板，笑着挨座介绍：“小朋友们看过来呀，这里有会动的绘本，还有能互动的小游戏呢！”指尖在屏幕上轻轻一点，五彩的动画瞬间吸引了孩子们的目光，刚才还叽叽喳喳的机舱渐渐安静下来，只剩下偶尔响起的欢笑声。家长们松了口气，向小张投去感激的眼神。这次服务不仅体现了乘务员小张善于观察、真诚服务的职业素养，也让我们看到科技的微光正悄悄照亮每一段飞行的温情时刻。CaseSharing案例分享CabinService:Clever“NoiseReduction”Thesummervacationcoincideswiththepeaktouristseason.Inthecabincruisingat10,000metershigh,theplayfulchatterofyoungpassengersgraduallyturnedintoahintofrestlessness.FlightAttendantXiaoZhanghadanidea—sheturnedaround,fetchedseveralbrightlypackagedchildren’stabletsfromthestoragecabinet,andintroducedthemtoeachseatwithasmile,“Kids,lookhere!Thereareinteractivepaintingsandfungames.Justtapthescreengently,andcolorfulanimationswillpopupinstantly!”Thevividanimationscaughtthechildren’sattentionrightaway.Theoncenoisycabingraduallyquieteddown,leavingonlyoccasionalburstsoflaughter.TheparentssighedwithreliefandcastgratefulglancesatXiaoZhang.ThisservicenotonlyreflectsFlightAttendantXiaoZhang’sprofessionalqualitiesofbeingobservantandprovidingsincereservicebutalsoshowsthatthefaintglowoftechnologyisquietlyilluminatingthewarmmomentsofeveryflight.Asaprofessionalflightattendant,whatdoyouthinkofherperformance?CaseSharing案例分享(1)animate____________(2)interactive____________(3)tap____________(4)reflect____________(5)sincerity____________把......制成动画互动的轻触反应真诚1.TranslatethefollowingEnglishwordsintoChinese.Section4GetYourHandsReady(1)________________(2)________________(3)________________(4)________________(5)________________killthetimeitemheadsetin-flightmagazinesscreenontheseatback2.Listenandwritedownthewordsyou’veheard.Section4GetYourHandsReady3.Fillintheblanksaccordingtowhatyou’veheard.Section4GetYourHandsReady(1)Awiderangeofin-flightentertainment____________helpsenhancepassengers’experience.(2)Appropriatein-flightentertainmentprogramscansoothe____________groupssuchaschildrenandtheelderly.(3)Canyouhelpmeto____________thevolumeofmyheadphones?It’stooloud.(4)Doyouprovidenoise-canceling____________?(5)Youcanadjustthescreen____________bypressingthisbutton.optionsspecialadjustheadphonesbrightnessSection4GetYourHandsReady4.ReadandtrytotranslatetheaboveEnglishsentencesintoChinese.(1)_________________________________________________(2)_________________________________________________(3)_________________________________________________(4)_________________________________________________(5)_________________________________________________丰富的机上娱乐选择有助于提升旅客体验。合适的机上娱乐节目能够安抚儿童、老人等特殊群体。你能帮我调节一下耳机音量吗？声音太大了。你们提供降噪耳机吗？你可以按这个按钮调节屏幕亮度。(FA:FlightAttendant;P:Passenger)P:Excuseme,couldyouhelpmewiththein-flightentertainment?Mykidsaregetting__________onthislongflight.FA:Ofcourse!Letmeshowyou.__________the“Entertainment”icononthescreen.P:Thanks.Theylovemusicandstories.FA:Great.Formusic,goto“Audio”.There’sakids’__________withnurseryrhymes.Justhit“Play”.P:Perfect.Whataboutthepicturebooks?FA:Click“E-Books”,then“Children’sSection”.They’re__________.Tapcharacterstohear__________.Kid1:CanItry?FA:Sure!See?Thatbearjustgrowled.P:They’rehookedalready.Thankyousomuch.FA:Mypleasure.Letmeknowifyouneedanythingelse!P:Willdo.Thisisalifesaver.5.Listenandtrytocompletethedialogue.restlessTapplaylistinteractivesoundsSection4GetYourHandsReady6.Makeadialogueaccordingtothefollowinginformation.Apassengerwantstoconnectherelectronicdevicetothein-flightentertainmentsystem,sosheaskstheflightattendantforhelp.Section4GetYourHandsReadyBeverageServiceTASK9Afterplanestakeoffandreachthecruisingaltitude,andtheflightattendantshavecompletedthesafetychecks,theybeginpreparingbeverages.Mostflightsservebeveragesviaatrolley,andtheflightattendantsgorowbyrowalongtheaisletoservepassengers.Therearefivekindsofbasicdrinksavailableinalltypesofaircraft,includingjuice(applejuiceandorangejuice),alcoholicbeverages,tea,coffeeandmineralwater.主题：飞行中,乘务员完成安全检查后开始准备酒水，并通过餐车推送，同时进行中英文客舱广播。必选任务在巡航阶段，乘务员确认乘客安全带、行李架等状态后，为旅客提供各种饮品（免费或者付费）；根据任务要求，编写英文广播词可选任务1.乘务员播放饮品服务广播2.提供饮料（可乐、雪碧、芬达、矿泉水等）、茶及酒类饮品3.提供付费饮品4.区分并提供非酒精饮料/酒精饮料职业素养1.树立爱岗敬业的劳动态度2.形成“以爱赢心”的服务理念(1)(2)(3)(4)(5)(6)(1)Sprite(2)mineralwater(3)lightbeer(4)orangejuice(5)cocktail(6)coffeemineralwatercoffeeorangejuicelightbeerSpritecocktail1.Lookatthepicturesandmatchthemwiththewordsorphrasesgiveninthebox.Warm-up热身活动2.Discussthefollowingquestionsingroups.(1)Howdoflightattendantsintroducein-flightbeverages?(2)Howdoflightattendantsprovidebeverageservice?Warm-up热身活动Section1GetYourMouthReadyAnnouncementMoment广播驿站乘务员向旅客表示欢迎,并介绍机上酒水服务的广播词Goodafternoon,ladiesandgentlemen,We’venowreachedthecruisingaltitude,andourcrewwillshortlybecomingthroughtheaislestoofferyouaselectionofbeverages.Fornon-alcoholicoptions,wehavemineralwater,orangejuice,applejuice,cola,Sprite,blacktea,andcoffee.Somealcoholicdrinkssuchasbrandy,vodka,Scotchwhiskyandbeerrequireanextracharge.Ifyouhaveapreferreddrink,feelfreetoletusknowwhenwereachyourrow.We’llbewithyoushortly.Thankyouforyourpatience,andenjoyyourflight.NewWordsandExpressionsAnnouncementMoment广播驿站non-alcoholic/ˌnɒnˌælkəˈhɒlɪk/adj.不含酒精的mineral/ˈmɪnərəl/adj.矿物的alcoholic/ˌælkəˈhɒlɪk/adj.酒精的，含酒精的extra/ˈekstrə/adj.额外的patience/ˈpeɪʃns/n.耐心女士们、先生们，下午好！飞机现已到达巡航高度，我们的机组人员即将沿过道为您提供多种饮品选择。非酒精饮品有矿泉水、橙汁、苹果汁、可乐、雪碧、红茶和咖啡。白兰地、伏特加、苏格兰威士忌、啤酒和百利甜酒等一些含酒精饮品需额外付费。如果您有偏好的饮品，待我们服务到您所在排时，可随时告知我们，我们很快就会为您服务。感谢您的耐心等待，祝您旅途愉快。AnnouncementMoment广播驿站Section1GetYourMouthReadyDialogue1:ProvidingDrinksforPassengers(FA:FlightAttendant;P:Passenger)FA:Excuseme,Miss.WhatcanIdoforyou?P:Iamalittlethirsty.Couldyoupleasebringmesomedrinks?FA:Wehavealcoholicandsoftdrinks,whichdoyouprefer?P:Acupofjasminetea,please.Thankyou.FA:I’msorrythatwedon’thavejasmineteaonboardtoday.Howaboutoolong?P:That’sOK.FA:Thankyouforyourunderstanding.Iwillbringittoyoushortly.P:Nevermind.ConversationMoment对话长廊Dialogue1:ProvidingDrinksforPassengersConversationMoment对话长廊NewWordsandExpressionsthirsty/ˈθɜ:sti/adj.渴的，口渴的jasmine/ˈdʒæzmɪn/n.茉莉oolong/ˈu:lɒŋ/n.乌龙茶softdrink不含酒精的饮料Dialogue2:ProvidingPaidAlcoholicBeveragesforPassengers(FA:FlightAttendant;P:Passenger)FA:Hello,Sir.CanIhelpyou?P:Doyouhaveanyaperitifsonboard?FA:Yes.Wehavecocktail,brandy,vodka,Scotchwhiskyandbeer.Whatdoyoulikebest?P:Areallthedrinksfree?FA:No,sir.Allthesoftdrinksarefreetopassengerswhilebarserviceisfreetofirstclassandbusinessclasspassengers.P:Well,whatifIwouldliketohavesomewine?FA:Itisalsoavailableforeconomyclasspassengersatareasonableprice.P:OK.AglassofBrandy,please.Bytheway,doyouhaveicecream?I’malittlehotandwanttomakemecoolquickly.FA:Sorry,sir.Wedon’thaveicecreamonboard.ButIwilladdsomeicetoyourBrandyifyoulike.P:That’swonderful.It’sveryniceofyou.Thanksalot.FA:You’rewelcome.It’smypleasure.ConversationMoment对话长廊Dialogue2:ProvidingPaidAlcoholicBeveragesforPassengersConversationMoment对话长廊NewWordsandExpressionsaperitif/əˌperəˈt:f/n.开胃酒cocktail/ˈkɒkteɪl/n.鸡尾酒vodka/ˈvɒdkə/n.伏特加酒reasonable/ˈri:znəbl/adj.合理的；公道的1.Hereisthewinelist.Wewilltakeyourorderinawhile.这是酒单。我们一会儿为您点单。2.Wehavebothcolddrinksandhotdrinks,suchascoffee,tea,juice,coke,beerandcocktail.我们提供的冷热饮有咖啡、茶、果汁、可乐、啤酒和鸡尾酒。3.Weareofferingsoftdrinksandalcoholicdrinks.Whichdoyouprefer?我们提供软饮和含酒精饮品，您更喜欢哪种？4.Wouldyoulikesomeicewithyourdrink?您的饮料需要加冰吗？UsefulSentences高频语句5.Wouldyoulikecreamorsugarwithyourcoffee?您的咖啡要加奶油还是糖？6.CouldIputtheglassonthetableincasethedrinkspillsonyourcoat.我把杯子放在桌上可以吗？以免饮料洒到您的外套上。7.WoulditbeOKifIhaveanotherglassofjuice?我再来一杯果汁可以吗？8.Itisalsoavailableforeconomyclasspassengersatareasonableprice.经济舱乘客也可以以合理价格购买享用。UsefulSentences高频语句In-flightBeverageServiceIn-flightbeverageserviceismorethanjusthandingoutdrinks—it’sakeypartofmakingairtravelcomfortableandenjoyable.Whendoesitstart?Typically,itbeginsaround30minutesaftertake-off.Thiswaitensuresthecabinisstable.Forlong-haulflights(over6hours),there’softenasecondserviceafewhoursbeforelanding,givingpassengersachancetorefresh.Shortflights(1~2hours)usuallyhavejustoneroundtosavetime,keepingtheprocessquickandefficient.Whatdrinksareavailable?There’sawiderangetosuitdifferenttastes.Softdrinksarealwaysonoffer:cola,lemonade,orangejuice,applejuice,andsparklingwater,alongwithhotoptionsliketea(black,green,orherbal)andcoffee.Alcoholicdrinksarecommontoo,includingbeer,redandwhitewine,andbasicspiritssuchaswhiskeyorvodka.Importantly,allsoftdrinksarefreeforeverypassenger.Alcoholicdrinksareoftencomplimentaryinfirstandbusinessclasses,buteconomyclasspassengersmayneedtopayareasonablefee.参考译文Section2GetYourEyesReadyHowdoflightattendantsprovidetheservice?Theyuseatrolleyloadedwithdrinks,disposablecups,icebuckets,napkins,andstirrers,movingslowlydowntheaisletoavoidcollisions.Withafriendlysmile,theygreeteachpassengerandask,“Whatwouldyouliketodrinktoday?”Theypourcarefully,addingice,sugar,orcreamexactlyasrequested.Thentheyhandoverthedrinkgently,alongwithanapkintocatchanyspills—especiallyhelpfulforthoseusinglaptopsorwearingniceclothes.Flightattendantsmustfollowstrictrulestokeepeveryonesafe.Firstly,theycheckIDstoensurepassengersareoflegaldrinkingage(usually18or21,dependingontheroute)beforeservingalcohol.Secondly,theylimitalcoholto2-3drinksperpersontopreventunrulybehavior.Thirdly,hotdrinkslikecoffeearehandledwithextracare,oftenservedinliddedcupstoavoidburns.Finally,theykeepthetrolleytidy,wipingupspillsquicklyandrestockingsupplies.Awell-runbeverageserviceturnsaroutineflightintoamorepleasantexperience.Itshowspassengersthatthey’revalued,makingevenlongjourneysfeelalittlemorecomfortable.参考译文Section2GetYourEyesReadySection2GetYourMouthReadyNewWordsandExpressionsefficient/ɪˈfɪʃnt/adj.效率高的lemonade/ˌleməˈneɪd/n.柠檬水complimentary/ˌkɒmplɪˈmentri/adj.免费的，赠送的disposable/dɪˈspəʊzəbl/adj.一次性的stirrer/ˈstɜːrə(r)/n.搅拌器napkin/ˈnæpkɪn/n.餐巾纸unruly/ʌnˈruːli/adj.不守规矩的lidded/ˈlɪdɪd/adj.有盖子的sparklingwater苏打水1.Fillintheblanksaccordingtothetext.(1)Forflightsover4hours,there’softena__________serviceafewhoursbeforelanding,givingpassengersachancetorefresh.(2)Alcoholdrinksareoften______________infirstandbusinessclasses,buteconomyclasspassengersmayneedtopayareasonablefee.(3)There’sawiderangeofdrinkstosuitdifferent__________.(4)Flightattendantspourcarefully,addingice,sugar,orcreamexactlyas__________.(5)FlightattendantscheckIDstoensurepassengersareof__________drinkingage(usually18or21,dependingontheroute)beforeservingalcohol.secondcomplimentarytastesrequestedlegalExaminationFocus飞行测试2.MatchthewordsinColumnAwiththeChinesemeaningsinColumnB.(1)refresh(2)option(3)typically(4)strictrule(5)pour(6)limit(7)legal(8)extracareAa.通常b.严格的规定c.合法的d.使消除疲劳e.限制f.格外小心g.选择h.倒出BExaminationFocus飞行测试3.Completethefollowingdialoguewiththewordsgiveninthebox.Changetheformifnecessary.(1)selection(2)patience(3)neat(4)specific(5)palate(6)else(FA:FlightAttendant;P:Passenger)FA:Goodafternoon,sir.Wouldyoulikesomethingtodrink?Wehavea__________ofwines,beers,spirits,andsoftdrinks.P:Hmm,it’sbeenalongflight.IthinkI’llhaveawhiskey,please.FA:Certainly.WehaveScotch,bourbon,andIrishwhiskey.Wouldyoupreferany__________type?P:Scotch,please.__________,ifpossible.FA:Ofcourse.Pleasewaitforamoment.selectionspecificNeatExaminationFocus飞行测试3.Completethefollowingdialoguewiththewordsgiveninthebox.Changetheformifnecessary.(1)selection(2)patience(3)neat(4)specific(5)palate(6)else(Afewminuteslater)FA:Thankyouforyour__________.Hereyouare,yourScotchneat.P:Perfect,thankyou.FA:You’rewelcome.Wouldyoulikeasmallglassofwateronthesidetorefreshyour__________?P:Thatwouldbenice,thanks.FA:Comingrightup.(Bringsasmallglassofwater)FA:Here’syourwater.Enjoyyourdrink,sir.Letmeknowifyouneedanything__________.P:Willdo.Thanksagain.FA:Mypleasure.patiencepalateelseExaminationFocus飞行测试DrinksonthePlaneTheflightattendantsusuallyprovidedrinks,suchascoke,juice,water,teaandcoffeeuponrequestwhilepassengersareeatingthemaincourse.Firstandbusinessclassespassengerscanfreelyenjoyalcoholicdrinkslikechampagne,andsomeflightsalsoofferspiritssuchasvodka,rumandwhiskey.Thespaceontheplaneisconfinedandnarrow,whiletheairisdry.Passengersarepronetohypoxiaanddehydration.Lackofwatercanmakepassengersfeelmoretiredduringthejourney.Thefirstchoiceofbeverageonboardisnaturalmineralwater,whichcanreplenishbodyfluids.Greentea,whichislowincaloriesandhighinwatercontent,isanotheragoodoptiontoalleviatedehydration.Purefruitjuicesandredwinearethethirdoption.Travelersareadvisedtodrinklesscoffee,becausecaffeineisdiureticandacceleratesthedisplacement,resultinginalargeamountofwaterandnutritionlossatthesametime.Besides,iteasilymakespeoplefeelexcited,whichcanleadtofatigueandaffectpassengers’rest.----CareerTipsCareerTips职场小贴士Section3GetYourMindReady客舱服务：细微处见关怀MU5103航班平飞后，乘务员周瑾注意到45A的老先生正对着饮品单犯愁。老人戴着老花镜，手指在“咖啡”和“茶”上犹豫。“大爷，您平时胃怎么样？”周瑾俯身为他调整了座椅角度，“今天的茉莉花茶是温泡的，配了蜂蜜包，不刺激。要是想喝热的，我们有刚温好的玉米汁，甜糯好入口。”见老人选了玉米汁，她递过饮品时特意附上一张手写便签：“小口喝更舒服，续杯随时叫我。”老人接过杯子笑了：“姑娘比我闺女还细心！”落地时，老人特意把空杯递给周瑾，杯底压着颗水果糖。此次服务不仅体现了空乘人员“主动观察和细心关怀”的服务意识，更展现了超标准化服务的人文关怀，有效提升了乘客的飞行体验。----CareerTipsCaseSharing案例分享Section3GetYourMindReadyCabinService:CareintheDetailsAfterFlightMU5103reachedthecruisingaltitude,FlightAttendantZhouJinnoticed