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民航乘务专业英语CabinServiceEnglishAfterTake-offandInFlight起飞后和飞行途中Unit5Part1乘务用语Nowtheseatbeltsignhasbeenturnedoff.Ifyouwanttogotothelavatory,feelfreetodoso.However,ifyoustayinyourseat,youcankeepyourseatbeltlooselyfastened.现在安全带信号已解除。如果您要上洗手间,请便。不过,要是坐在座位上,可以将安全带放松。语境:主动告诉乘客安全带信号已解除。12Therearetoiletsinthefrontandrearofthecabin.前舱和后舱都有卫生间。语境当乘客问及卫生间在何处时。语境:当乘客问及卫生间在何处时。Part1乘务用语Thetoiletforfirstclasspassengersislocatedinthefrontofthecabinandtheoneforotherpassengersintherear.供头等舱乘客使用的卫生间位于前舱,供其他乘客使用的卫生间在后舱。语境:当乘客问及卫生间在何处时。453Thelavatoryisoccupied.卫生间有人用着。语境:有乘客欲上卫生间时。Thelavatoryisvacant.卫生间没人。语境:有乘客欲上卫生间时。Part1乘务用语Nosmokingisallowedinthelavatories.洗手间内禁止吸烟。语境:发现有乘客在洗手间内吸烟。76Wehaveenteredanareaofturbulence.Theplanemaybeverybumpy.Pleasefastenyourseatbeltanddon’twalkaboutinthecabin.我们已进入紊流区域,飞机可能会颠簸。请您系好安全带,不要在机舱内走动。语境:飞机颠簸得厉害。告知乘客系好安全带。Part1乘务用语Youcoulddrawdownthewindowshadeandturnthereadinglightoffandfastenyourseatbeltsothatyoucantakeagoodnap.您可以放下遮阳板,关掉阅读灯,系好安全带,这样您能好好小睡一会儿。语境:乘客欲休息时,提醒乘客。89Blanketsandpillowsarestowedintheoverheadlockers,andeyeshadesandsocksareplacedonyourseat.毛毯及枕头放在上面的柜中,眼罩及袜子放在您的座位上。语境:头等舱乘客欲休息时。Part1乘务用语Inordertoensurethenormaloperationofairplanenavigationandcommunicationsystem,youarekindlyrequestednottouseyourcellularphone/CDplayer/FMreceiver.为确保飞行和通信系统的正常操作,请您不要使用手提电话/激光唱片机/调频收音机。语境:当有乘客用手提电话等干扰机上无线电通话时。1011Thereisaheavythunderstormaheadofus.Wehavenowaytopassit.SowehavedecidedtoreturntoShenyang.Muchtoourregretfortheinconveniencethatitmaycause.我们前方有大雷雨,无法穿越。我们已决定返回沈阳。非常抱歉由此给您带来的不便。语境:解释返航原因时。Part1乘务用语Words单词1.looselyadv.松散地,宽松地2.toiletn.厕所,洗手间3.occupyv.占用,使用4.vacantadj.空着的,未被占用的5.allowv.允许,准许6.napn.小睡,打盹7.blanketn.毛毯,毯子8.pillown.枕头9.operationn.操作,运转10.cellularadj.(无线电话)蜂窝状的11.receivern.收音机,无线电接收机12.thunderstormn.雷雨13.inconveniencen.不便,麻烦Part1乘务用语Phrases短语1.seatbeltsign安全带信号2.areaofturbulence紊流区域drawdown拉下4.takeagoodnap好好小睡一会儿5.aheadof在……前方Part2情景对话S:Excuseme,ma’am.Wouldyoupleasereturnyourseatbacktotheuprightposition?打扰了,女士。您能把座椅靠背调直吗?P:Oh,I’msorry,buthowcanIreturnitback?哦,不好意思,怎么调呢?S:Justpressthebuttononyourarmrest.您按一下扶手上的按钮即可。P:Isthatright?是这样吗?S:OK.Pleasealsocheckifyourseatbeltisfastened.是的。也请您检查一下您的安全带是否系好。P:Sorry,Miss.Canyoutellmehowtofastentheseatbelt?不好意思,小姐,你能告诉我怎么系安全带吗?情景1:飞机起飞后,乘务员与乘客对话。S:Stewardess乘务员,P:Passenger乘客Part2情景对话S:Allright.Justslipthebeltintothebuckleandpulltight.Look!Justlikethis.That’sall.没问题。只需把安全带插进锁扣,拉紧。看,就像这样即可。P:Theseatbeltalwaysremindsmeofsomethingdangerousandmakesmenervous.安全带总让我想起某些危险的事情,让我感到紧张。S:Iknowwhatyoumean.Thereisasaying:“Airtravelisthesafestmeansofmoderntravel.”Furthermore,thisplaneisoneofthemostadvancedtypesofairplaneintheworld,andthepilotsonourflightarethemostskilledonesinourairlines.Sodon’tworryaboutthat.我知道您的意思。有这样一种说法:“空中旅行是现代旅行最安全的方式。”另外,我们乘坐的飞机是世界上最先进的机型之一,本次航班的飞行员也是我们公司飞行技术最熟练的。您完全没必要担心。情景1:飞机起飞后,乘务员与乘客对话。S:Stewardess乘务员,P:Passenger乘客Part2情景对话P:Oh,Isee.HowlongwillittaketofyfromBeijingtoShenzhen?

哦,明白了。从北京到深圳需要多久?S:Ourflyingtimeshouldbeapproximatelythreehours.大约飞行三小时。P:Howhighshallwefly?飞行高度是多少?S:We’llbeflyingatanaltitudeofabout10,000meters.我们的飞行高度大约为海拔一万米。P:Andwhat’sthespeedofourplane?飞行速度呢?S:Thecruisingspeedwillbeabout900kilometersperhour.巡航速度大约为每小时900公里。情景1:飞机起飞后,乘务员与乘客对话。S:Stewardess乘务员,P:Passenger乘客Part2情景对话P:Thankyouforansweringmyquestions.感谢你的解答。S:It’snoproblem.应该做的。情景1:飞机起飞后,乘务员与乘客对话。S:Stewardess乘务员,P:Passenger乘客Part3广播词起飞后广播AfterTake-ofAnnouncement中文广播女士们、先生们:欢迎您乘坐

航空公司

航班。我们的飞机已经离开

前往

(中途降落

),由

至

的飞行距离是

公里,飞行时间

小时

分,预计到达

机场的时间是

点

分。沿着这条航线,我们将飞经

(省/自治区),经过的主要城市有

,我们还将飞越

(海洋、山脉、河流、湖泊)。在飞行全程中,可能会出现因气流变化引起的突然颠簸,我们特别提醒您,注意系好安全带。旅途中,我们为您准备了正餐/点心/小吃及各种饮料。(为了丰富您的旅途生活,我们还将为您播放机上的娱乐节目。)如果您需要帮助,我们很乐意随时为您服务。能为您提供最优质的服务,伴您度过轻松愉快的旅程,是我们全体机组成员的荣幸。谢谢!

Part3广播词起飞后广播AfterTake-ofAnnouncement英文广播Ladiesandgentlemen,Welcomeyouaboard

fight

.Wehaveleft

for

(via

).Thedistancebetween

and

is

kilometers.Ourfightwilltake

hoursand

minutes.Weexpecttoarriveat

Airportat

.Alongthisroute,wewillbeflyingovertheprovincesof

,passingthecitiesof

,crossingoverthe

(ocean,mountain,river,lake).Foryoursafety,westronglyrecommendthatyoukeepyourseatbeltfastenedatalltimeswhetherseated,astheremaybeunexpectedturbulenceinthefight.Breakfast(lunch/dinner/refreshments/snacks)andbeverageshavebeenpreparedforyou.(Wewillalsoshowthein-fightentertainmentprograms.)Ifyouneedanyassistance,pleasefeelcomfortabletocontactanyoneofus.Wewishyouapleasantjourney.Thankyou.

Part3广播词关键阶段呼唤铃广播CallBellAnnouncement中文广播女士们、先生们:现在是客舱安全广播,我们的飞机正处于起飞爬升(下降)的关键阶段,乘务员不能离开座位。如果您发现了与飞行安全有关的信息,请连续按动呼唤铃;如果您有服务需求,乘务员在平飞后(落地后),会尽快到您身边。感谢您的理解。英文广播Ladiesandgentlemen,ThisistheCabinSafetyAnnouncement.Asweareclimbing/descending,theflightattendantsarenotallowedtoleavethejumpseats.Ifyounoticeanyfightsafetyproblem,pleasepressthecallbellcontinuously.Ifyouneedanyotherassistance,wewillhelpyouaftertheaircraftlevelsof/landsassoonaspossible.Thankyouforyourunderstandingandcooperation.Part3广播词“系好安全带”信号灯提示广播TheFastenSeatBeltSignAnnouncement中文广播女士们、先生们:现在位于您座位上方的“系好安全带”信号灯已经熄灭,为了防止飞行中气流变化而引起的突然颠簸,请您全程系好安全带。(国际/地区航班:同时,我们将在餐饮服务后发放入境卡、申报单和健康申明表,以缩短您在机场停留的时间,落地后请交予海关和移民局工作人员。)如果您有任何问题,请随时联系乘务员。谢谢!Part3广播词“系好安全带”信号灯提示广播TheFastenSeatBeltSignAnnouncement英文广播Ladiesandgentlemen,

TheFastenSeatBeltSignonyourseathasalreadybeenextinguished.Pleasekeepyourseatbeltfastenedwhenyouareseatedasaprecautionofsuddenturbulenceduetoairflowchanges.(国际/地区航班:Meanwhile,Inordertospeedupyourarrivalformalitiesat_______Airport,allpassengers,includingminors(whoarenotlocalcitizens),areadvisedtocompleteallentryformsbeforelanding.WewilldistributeCustomsandImmigrationFormsaftercateringservice.)Ifyouhaveanyquestions,pleasecontactthefightattendant.Thankyou!Part3广播词夜航广播NightFlightAnnouncement中文广播女士们、先生们:

为了您在旅途中得到良好的休息,稍后将调暗客舱灯光,请您在休息期间系好安全带,请保持客舱安静。如果您需要阅读,请打开阅读灯。我们再次提醒您,在睡觉期间请系好安全带。如果需要我们的帮助,我们很乐意随时为您服务。谢谢!英文广播Ladiesandgentlemen,Toensureyouhaveagoodrestduringtheflight,laterwewilldimthecabinlights.Pleasekeepyourseatbeltfastenedandkeepquietinthecabin.Ifyouwishtoread,pleaseturnonthereadinglight.Becauseyoursafetyisourprimaryconcern,westronglyrecommendyoutokeepyourseatbeltfastenedthroughoutthefight.Yourcooperationinkeepingthecabinquietisappreciated.Shouldyouneedanyassistance,pleasecontactus.Thankyou!Part3广播词Words单词1.expectv.预料,预计2.routen.路线3.provincen.省份4.oceann.大海,海洋5.mountainn.山,山脉6.recommend

v.劝告,建议7.unexpectedadj.想不到的,出乎意料的8.climbv.爬升,攀登9.descendv.下降,下来10.continuouslyadv.连续不断地11.extinguishv.熄灭,扑灭,消灭12.precautionn.预防,防备,预防措施Part3广播词Words单词13.minorn.未成年人14.advisev.劝告,建议15.complete

v.填写(表格);完成16.distributev.分配,分发17.customsn.海关18.immigrationn.移民,移居(入境)19.dim

v.(使)变暗,变昏暗20.primaryadj.主要的,最重要的21.concernn.重要的事情22.strongly

adv.强烈地,大力地23.appreciate

v.感激,感谢;欣赏Part3广播词Phrases短语1.arriveat到达2.entertainmentprogram娱乐节目,休闲节目3.callbell呼唤铃4.jumpseat折叠式椅子,弹跳座椅5.fastenseatbeltsign“系好安全带”信号灯6.speedup加快7.localcitizen当地居民8.cateringservice餐饮服务Part4练习题1.Nowtheseatbeltsignhasbeenturnedoff.

2.

Thelavatoryisoccupied.3.Thelavatoryisvacant.

4.Blanketsandpillowsarestowedintheoverheadlockers,andeyeshadesandsocksareplacedonyourseat.

5.Youarekindlyrequestednottouseyourcellularphone/CDplayer/FMreceiver.

一、PleasetranslatethefollowingsentencesintoChinese请将下列句子翻译成中文:现在安全带信号已解除。卫生间有人用着。卫生间没人。毛毯及枕头放在上面的柜中,眼罩及袜子放在您的座位上。请您不要使用手提电话/激光唱片机/调频收音机。

Part4练习题6.Wewishyouapleasantjourney.

7.Thelavatoryislocatedintherear/frontofthecabin.8.Justslipthebeltintothebuckleandpulltight.Ⅱ.PleasetranslatethefollowingsentencesintoEnglish.

一、PleasetranslatethefollowingsentencesintoChinese请将下列句子翻译成中文:祝您旅途愉快。只需把安全带插进锁扣,拉紧。卫生间位于机舱的后部/前部。Part4练习题1.洗手间内禁止吸烟。

2.我们已经进入紊流区,飞机可能会颠簸。

3.请您系好安全带,不要在机舱内走动。4.您可以放下遮阳板,关掉阅读灯,系好安全带,这样您能好好小睡一会儿。

5.感谢你的解答。

二、PleasetranslatethefollowingsentencesintoEnglish请将下列句子翻译成英文:Nosmokingisallowedinthelavatories.Pleasefastenyourseatbeltanddon’twalkaboutinthecabin.Youcoulddrawdownthewindowshadeandturnthereadinglightoffandfastenyourseatbeltsothatyoucantakeagoodnap.Thankyouforansweringmyquestions.Wehaveenteredanareaofturbulence.Theplanemaybeverybumpy.Part4练习题Canyoutellmehowtofastentheseatbelt?6.你能告诉我怎么系安全带吗?

7.您能把座椅靠背调直吗?8.您按一下扶手上的按钮即可。

二、PleasetranslatethefollowingsentencesintoEnglish请将下列句子翻译成英文:Canyoutellmehowtofastentheseatbelt?Wouldyoupleasereturnyourseatbacktotheuprightposition?Justpressthebuttononyourarmrest.Part4练习题1.Nowtheseatbeltsignhasbeen

.

现在安全带信号已解除。2.Blanketsandpillowsare

intheoverheadlockers.

毛毯及枕头放在上面的柜中。3.Pleasekeepyourseatbelt

andkeepquietinthecabin.

请系好安全带,保持客舱安静。4.The

willbeabout900kilometersperhour.

巡航速度大约为每小时900公里。

5.Our

shouldbeapproximatelythreehours.

我们的飞行时间大约为三小时。

三.PleasecompletethefollowingsentencesaccordingtotheChineseprompts.请根据中文提示完成下列句子。turnedoffstowedcruisingspeedflyingtimefastenedPart4练习题6.Pleaseturnon

.

请打开阅读灯。7.Toensureyouhaveagoodrestduringthefight,laterwewill

thecabinlights.

为了您在旅途中得到良好的休息,稍后将调暗客舱灯光。8.Ifyouhaveanyquestions,pleasecontactthe

.

如果您有任何问题,请联系乘务员。9.Inordertoensurethenormaloperationofairplanenavigationandcommunicationsystem,youarekindlyrequestednottouseyour

/

/

.

为确保飞行和通信系统的正常操作,请您不要使用手提电话/激光唱片机/调频收音机。

三.PleasecompletethefollowingsentencesaccordingtotheChineseprompts.请根据中文提示完成下列句子。thereadinglightdimflightattendantcellularphoneCDplayerFMreceiverPart4练习题

四、Pleasefillinthefollowingblanks.请完成下列填空:AfterTake-offAnnouncementLadiesandgentlemen,Welcomeyouaboard

flight

.Wehaveleft

for

(via

).Thedistancebetween

and

is

kilometers.Ourflightwilltake

hoursand

minutes.Weexpecttoarriveat

Airportat

.

thisroute,wewillbeflyingovertheprovincesof

,passingthecitiesof

,crossingoverthe

(ocean,mountain,river,lake).

ChinaSouthernAirlinesCZ5384HarbinXiamenJinanHarbinXiamen2700355GaoqiInternational18:40AlongShandongJinanTheYellowSeaPart4练习题

四、Pleasefillinthefollowingblanks.请完成下列填空:Foryour

,westronglyrecommendthatyoukeepyour

fastenedatalltimeswhetherseated,astheremaybeunexpected

intheflight.Breakfast(lunch/dinner/refreshments/snacks)andbeverageshavebeenpreparedforyou.(Wewillalsoshow

.)Ifyouneedany

,pleasefeel

tocontactanyoneofus.Wewishyouapleasantjourney.Thankyou.safetyseatbeltturbulencethein-flightentertainmentprogramsassistancecomfortablePart4练习题FastenSeatBelt

四、Pleasefillinthefollowingblanks.请完成下列填空:2.TheFastenSeatBeltSignAnnouncementLadiesandgentlemen,The

Signonyourseathasalreadybeenextinguished.Pleasekeepyourseatbeltfastenedwhenyouareseatedasaprecautionofsudden

duetoairflowchanges.(国际/地区航班:Meanwhile,Inordertospeedupyourarrivalformalitiesat

Airport,allpassengers,includingminors(whoarenotlocalcitizens),areadvisedtocompleteall

beforelanding.WewilldistributeCustomsandImmigrationFormsafter

service.)Ifyouhaveanyquestions,pleasecontacttheflightattendant.Thankyou!FastenSeatBeltturbulenceentryformscateringHarbinInternationalPart5知识拓展EmergencyEquipment

Thefollowingisadetailedintroductiontoseveralimportantemergencyequipmentequippedontheaircraft—portableoxygencylinders,healthandepidemicpreventionkits,emergencymedicalkits,andfirstaidkits:

PortableOxygenCylinder

Handheldoxygencylindersareoneoftheessentiallifesupportequipmentonairplanes,usuallyprovidedinspecificpositionsinthecockpitandcabin.Duringtheflight,especiallyathighaltitudes,passengersmayexperiencesymptomsofhypoxiaduetoadecreaseinairpre

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