供应商认证公司供应商质量体系评审标准模板

供应商认证公司供应商质量体系评审标准资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。+SupplierQualitySystemAssessment供应商质量体系评审Section1:QualityManagementSystem质量管理体系1.QualityFunction&Responsibilities质量管理架构和职能2.InternalAudits内审Section2:ManagementResponsibility管理职责3.QualityData&Communication质量数据和信息交流Section3:ResourceManagement资源管理4.Training(ProblemSolving/Statistical)培训(问题解决工具/统计分析)Section4:ProductRealizationPlanning产品实现策划5.NewProductIntroduction新产品导入6.SupplierCertificationProgram供应商认证7.Capability/QualificationofNewProducts新产品能力评估8.Product&ProcessReview产品和过程确认9.CapacityPlanning产能分析Section5:ProductionProcess制造过程10.ProcessCharacterizations&QualityChecks制程特性和质量检测11.ProcessChangeNotification变更通知过程12.PurchasedMaterialQuality采购材料质量13.FinalInspection最终检查14.WorkInstructions作业指导15.Receipt,Handling,Storage&Packaging收货,操作,储藏和包装16.Housekeeping&POPI库房管理Section6:Measurement,Analysis,andImprovement测量,分析和改进17.MeasurementSystemAnalysis测量系统分析18.StatisticalMethods/DataonBoxXDimensions统计思路/关键尺寸控制19.OutofControlActions失控管理20.Control&DispositionofNon-conformingMaterial不合格品的控制和处理21.SupplierCorrectiveandPreventativeAction纠正和预防22.CustomerandFieldPerformanceData客户投诉23.ProblemSolvingTechniques问题解决工具24.Calibration&PreventiveMaintenanceSystem量具校准和维护25.ContinuousImprovement持续改进

UsetheED12695QualitySystemAssessmentScoringFormtodocumenttheresultsoftheauditandanyrequiredactions.使用ED12695质量评估系统能够从文件中确定评分的准则Rating:SCORE1:Unacceptable-Thiselementisnotincludedintheorganization’squalitymanagementsystem.(不合格的-这个要素不包括在该组织的质量管理系统)SCORE2:Unacceptable-Bothplanningandexecutionforthiselementrequiresubstantialimprovement.(不合格的-对这个要素计划与执行两个都必须要有实质上的改进)SCORE3:MarginallyAcceptable-Thiselementisincludedinthesupplier’squalitymanagementsystemandplanningisadequate.However,executionrequiresimprovement.(基本合格的-这个要素包括供货商的质量管理系统和适当的计划。当然,执行还需要改进)SCORE4:Acceptable-Thiselementisincludedinthesupplier’squalitymanagementsystemandisgenerallywell-executed.(合格的-这个要素包括一般执行供货商的质量管理系统)SCORE5:Excellent-Thiselementisincludedinthesupplier’sQualityProcess.Planningandexecutionareextremelythorough.(优秀的-这个要素包括供货商的质量加工。计划和执行都十分的彻底)Definitions,Terms,andAcronyms:Customer客户Referstocustomer(s)oftheorganizationbeingaudited.(Motorolaorothercustomers)引用客户审核的组织。(摩托罗拉公司或其它顾客)Organization组织Referstothecompanythatisbeingaudited.(引用公司的审核)Supplier供货商Referstosupplier(s)oftheorganizationbeingaudited.(供货商是引用被审计的组织)5S标准化5SistheJapaneseconceptforHouseKeeping.(Sort,Straighten,Shine,Standardize,Sustain)5S是日本内务整顿的观念。(整理,整顿,清洁,规范,维持)A/I自动接入Automatedinsertion自动接入BoxXparameter标记x的参数Criticalcharacteristics.(关键的特征)DMAIC定义、测量、分析、改进和控制Asixsigmaproblemsolvingprocessutilizingthesteps:Define,Measure,Analyze,Improve,andControl.(六标准差问题解决过程中基本利用的步骤:定义、测量、分析、改进和控制)DOE实验设计DesignofExperiments(实验设计)DrillDeepDrillWide深入分析方法Amethodusedalongwith8Dtoidentifyrootcauseandimplementpermanentcorrectiveactionsacrosssimilarareasand/orprocesses.(一种方法是随着8D一同识别根本的原因在相似的区域和/或过程中永久的实施并纠正的措施)ECN设计变更EngineeringChangeNotice(工程变动通知)ESD静电防护ElectrostaticDischarge静电防护FMEAFailureModeandEffectsAnalysis(故障模式和效果分析)GR&RGaugeRepeatabilityandReproducibility(测量的重复性和再现性)MSAMeasurementSystemsAnalysis(测量系统分析)PCNProcessChangeNotice工艺过程变更PPAPProductionPartApprovalProcess(生产零件批准加工)PSOProcessSign-Off(加工验收)SPCStatisticalProcessControl(统计过程控制)SMTSurfacemounttechnology表面贴片工艺A/I自动接入Automatedinsertion自动接入SECTION1:QUALITYMANAGEMENTSYSTEM(质量管理体系)QualityFunction&Responsibilities(质量管理架构和职能)IsthereaQualityfunctionororganizationwhichprovidescustomeradvocateguidancetothetotalorganization,andisthispositionfullysupportedbymanagement?Istheorganization’squalitymanagementsystemproperlydocumented,maintainedandimplemented?(是否有一个质量管理架构或机构提供客户主张引导到整个组织,和经由管理这个状态是否十分符合现状?是否机构的质量管理体系拥有适当的证明,保持和执行?)SCORE1:Organizationhasnotachievedanyqualitycertification.(组织没有任何质量认证)SCORE2:OrganizationhasobtainedISO9000certification.(组织取得ISO9000质量管理体系认证)Continuousimprovementactivitieshavenotbeeninitiated..(持续改进活动未曾启动)SCORE3:OrganizationhasobtainedISO9000certificationandothernationallyrecognizedqualitycertifications..(组织取得ISO9000质量管理体系认证和其它国家承认质量认证。)Organizationisimplementingsomecontinuousimprovementactivities.组织实施一些持续改进活动)TheroleoftheQualityfunctionisclearlydefinedandwellsupported.:(质量管理架构方面的定位必须是有明确定义和有事实依据的。)SCORE4:InadditiontoISO9000,theorganizationhasorhasplanstopursueahigherlevelqualitycertificationoraward(suchasTL9000,MalcolmBaldridgeNationalQualityAward,etc.)..(除ISO9000质量管理体系认证之外,供应商已经或者打算申请更高水平的质量证书或授权(如TL9000,美国波多里奇国家质量奖等。))Continuousimprovementactivitieshavebeeninitiated.(持续改进活动已经启动。)Proceduresexistwhichprovideforanescalationprocesstodelayaproductnotdeemedreadyforrelease.(对于防止升级过程中产品未准备好、延迟发放产品需要做的流程)Qualityfunctionclearlyservesinthecustomeradvocacyrole.(质量管理架构清晰服务于客户管理角色)Managementispersonallyinvolvedinthecustomersatisfactionprocess.(管理是亲自参与客户满意度调查的过程)SCORE5:TheQualityfunctiontakesaleadershiproleinpromotingtheSixSigmaprocess,totalcustomersatisfaction,andcycletimeimprovement.(推进六西格玛管理理念的过程,使客户完全满意和完成任务所须时间周期持续改进,质量管理架构呈现领导作用。)SeniorManagementregularlyreviewseffectivenessoftheclosedloopcorrectiveactionprocess.(高层管理定期回顾闭环纠正措施过程的效果)CriticalareasoftheorganizationcandemonstratetheachievementofSixSigma.(组织的关键区域可证明六西格玛管理理念的应用)TheroleoftheQualityfunctioniswellrecognizedandsupportedbyalllevelsofmanagement.(质量管理架构方面是广为承认的和支持各个级别的管理的)Theorganizationworksdirectlywithcustomersnotonlyinresolvingissues,butalsoinunderstandingcustomers’businesses/needstoanticipatetheirrequirements.(不但仅是解决问题,组织要直接与客户沟通,也要了解客户事务/客户需要的预期要求)Score:4Organization’sQMSisgroupedintobusinessprocessestohavecustomeradvocacyrole.Departmentresponsibleintheseprocessareasmaintainsallprocedurestodefineresponsibilities,activitiesandimplementationofQMSrequirements.组织的质量管理体系在团队实现中,正如客户所提倡的。部门职责在所有的环节都有程序文件来明确界定,主动和彻底的贯彻质量体系的要求。Organization’sQMSisdesignedtomeettherequirementsofISO9001:/TL9000-HR4.0/R4.0Score:4Organization’sQMSisgroupedintobusinessprocessestohavecustomeradvocacyrole.Departmentresponsibleintheseprocessareasmaintainsallprocedurestodefineresponsibilities,activitiesandimplementationofQMSrequirements.组织的质量管理体系在团队实现中,正如客户所提倡的。部门职责在所有的环节都有程序文件来明确界定,主动和彻底的贯彻质量体系的要求。Organization’sQMSisdesignedtomeettherequirementsofISO9001:/TL9000-HR4.0/R4.0andisstipulatedinQM-01(QualityManual).组织的质量体系符合ISO9001:/TL9000-HR4.0/R4.0的要求而且在手册中得到明确的体现。Managementreviewheldinternallyatannualbasis,每年对经营活动进行回顾operationreviewmonthlyandqualityreviewmonthly运作过程和质量每月进行回顾.Customerqualityreviewpackageisreadyforothercustomerspercustomerrequirement.顾客确认已经能够满足顾客的每一个要求AstecVPquality,ManagingDirector,Sales,productsupportgroupwillattendthequarterlybusinessandqualityreviewwithcustomeronsiteatcustomer’scompany.包括质量总监、常务董事,市场人员,过程支持在内都会参加这类的回顾确认顾客要求予以满足QA2.0HoldNoticeprocedureaddressedthestopbuild/shipshipissue,aCARwillbegeneratedfollowingtheholdnotice.WhereastheescalationprocessisstatedinQA006-AAP.一个广义化的停线流程存在,而且每一次都能够得到相应人的关注,更加详细的规定在QA006-AAP.中InternalAudits内部审核DoesaninternalassessmentprogramexistaspartofthequalitysystemreviewprocessanddoesManagementregularlyreportontheresults?内审报告是否存在质量体系审查程序和定期报告管理的结果?SCORE1: Noevidenceofaqualitymanagementsysteminternalassessmentprogramexists.没有证据表明质量管理体系内部评估计划的存在SCORE2: Aninformalqualitymanagementsysteminternalassessmentprocedureexistsandafewareasofthebusinessarebeingassessed.一个非正式的质量管理体系内部评估程序存在,以及一些地区的业务正在评估Somecorrectiveactionistakingplacebasedontheresultsoftheassessments.一些纠正行为的基础上得到的评估结果Managementisbecomingawareoftheneedforaqualitymanagementsysteminternalassessmentprogram.管理者意识到需要有一个质量管理体系内部评估程序SCORE3: Managementhasestablishedadocumentedprocedureforconductingqualitymanagementsysteminternalassessmentsinsomemajorareasofthebusiness.SomeofManagementisbecomingproactiveinprovidingresourcestoexpandtheinternalassessmentprocesstokeyareasofthebusiness.在一些主要区域已建立了一个记录程序进行质量管理体系内部评估。一些管理者正在成为积极主动地提供资源,扩大内部评估过程中的关键领域的业务Theassessmentsarebeingscheduledfromamasterschedule.Assessorsaresufficientlytrainedandindependentoftheareaassessed.评估正在从总表中计划。陪审员足够的训练有素和独立的面积分摊Managementisreviewingtheresultsofthequalitymanagementsysteminternalassessmentsandassigningresourcesforcorrectiveaction.管理者根据内审报告内部评估和分配资源Closeratesforcorrectiveactionitemsandassessmentsconductedon-timetoschedule,orsimilarmetrics,arebeingtracked.关闭率纠正行动项目,并进行评估的时间安排,或类似的数据,当前正在跟踪Recordsandschedulespertainingtothequalitymanagementsysteminternalassessmentprogramarequalityrecordsandarecollected,retained,anddispositionedperthequalityrecordprocedure.记录和收集记录和时间表有关的质量管理体系内部评估程序的质量,保留,布置每个程序的质量记录SCORE4: Theassessmentscheduleandfrequencyissufficienttoenablemanagementtodetermineifabusinessunitisincontrol.评估时间表和频率足以使管理层确定是否控制一个业务单位Assessmentresultsarepartofaclosed-loopcorrectiveactionprocess.评估结果是闭环纠正行动的进程的一部分Managementisactivelyreviewingresultsofinternalassessmentsandusingthedatatoinitiatecontinuousprograms,orsimilar.管理审查的结果是积极的内部评估,并利用这些数据开始连续的节目,或类似的Metricsutilizedtotrackthequalitymanagementsysteminternalassessmentprogramareshowingpositivemeasurableresults.计量用来跟踪质量管理体系内部评估计划理想的可衡量的结果SCORE5: Thequalitymanagementsysteminternalassessmentprogramisdeployedinallmajorareasofthebusinessandhasbecomearoutinepartofthebusinessunitreviewprocess.质量管理体系内部评估计划部署在各主要地区的业务,并已成为例行部分业务部门的审查程序Thereisevidencethatallcorrectiveactionsareclosedorarebeingactivelyworkedon.有证据表明,所有的纠正行动已经关闭或正在积极努力DrillDeep,DrillWideorsimilarprocessesareusedtopermanentlycorrectsystemicissues.Managementhasamethodormetricsinplacetoensurethatcorrectiveactionsareeffective.DDDW或者类似的问题解决工具已经被用来解决管理中的纠正和预防措施中Comments/ObjectiveEvidence:Score:Score:5InternalQualityAuditiscarriedoutbycertifiedInternalQualityAuditTeam,iseffectivelyimplementedandmaintainedasstipulatedinQA-005-APP(InternalQualityAuditProcedure)inanannualbasis.Correctiveactionsarecarriedoutanditseffectivenessisbeingverified.CARissuanceandmonitoringisstipulatedinQA-006-APP(CorrectiveActionRequestProcedure).CARisissuedduringARSsystem.Lastauditwasdonein15-16,20-21Junewithauditresult94.12%withatotalof10observations/5areasfromatotalof58areasauditedbyinternalqualityteam.Drillwideisimplementedforgenericissues.Reviewminuteswererecordedfornextreviewfollowup.SECTION2:MANAGEMENTRESPONSIBILITYQualityDataandCommunication质量数据和沟通Isasysteminplacetoadequatelycommunicatethequalitydataandperformancetocustomerexpectations(scorecard,satisfactiondata,etc.)toallemployees?Tofollowprogressversusgoal?Tomeasuretrends?有没有一种系统能够在适当的地方满足顾客期望来充分的沟通品质资料和性能(积分卡,满意度,等等)对所有雇员吗?遵循进步与目标吗?衡量动态呢?SCORE1:Thereisnotasystemtomonitorprogress,measuretrends,ortocommunicatequalitydatatotheemployeesoftheorganization.没有一个系统去监督项目进展,衡量动态,或沟通品质资料去给组织的雇员SCORE2:Thereareelementsofasystemtomonitorprogress,measuretrends,andtocommunicatequalitydata.一个系统的原理是去监督项目进展,测量趋势,和沟通质量数据Someorganizationshavebegunusingandcommunicatingthisinformation.一些组织已经开始使用和沟通这些资料Manyorganizationsarefollowingprogresstogoalandmeasuringtrends.许多组织遵循这个进步的目标和衡量的动态SCORE3:Thereisaneffectivequalitydatacommunicationmethodinusebynearlyallmajorareasoftheorganization.有一种有效的质量数据沟通方法几乎被所有专业领域的机构所使用Thereisaprograminplacetodevelopqualitygoalsandobjectivesannually(oronasimilarperiodicbasis).Thesearecommunicatedtoemployees.有一个项目在适当的地方去发展质量目标和具体的目标(或者在一个相似的定期基础上)。这些是传达给员工。SCORE4:Goalsaredevelopedusingpastqualityperformanceandcustomerrequirements/expectations(suchas:scorecards,satisfactiondata,etc.).目标是开发利用过去的质量指标和客户的需求/期盼(比如|:积分卡,满意度等等)Thereisanorganizationwidemethodforthecommunicationofqualitydatatoallemployees.有一个组织广泛的对所有员工的交流质量数据的方法Qualitymetricshavegoalsandthesegoallinesareshownonthemeasurementandtrendcharts.Progresstothesegoalsandtrendsaremeasuredandreportedregularly.质量指标有总目标和这些质量指标显示的测量和趋势图。这些指标的发展和趋势的测量是定期报告。Thereisevidencetoshowthatimprovementactionsaredrivenbythisdata.有证据表明依靠这些数据改进行为SCORE5:Thereisaparticularlyeffectivesystemforcommunicatingqualitydataandcustomerexpectations/requirementstoemployees.存在一种特别有效的系统对于沟通质量数据和客户的期盼/需求Employeesareactivelyinvolvedinimprovementprogramsrelatedtoqualityandcustomersatisfaction.员工积极地参与项目的改进与质量和客户的满意度有关Allqualitygoalsarebeingmetandtrendsarepositive.Foranytrendsthatarebelowgoal,therearecorrectiveactionsinplacetoaddresstheissue.所有的质量目标的达成和趋势是正面的,对于任何的趋势低于目标,都能在适当的时候纠正过来去解决问题Arewardsystem,orequivalent,isusedtorecognizethoseemployeesmakingcontributiontoimprovedprogress.改进的进步后一种奖励系统或者等价的奖励,被用来识别这些员工作出的贡献Comments/ObjectiveEvidence:Score:Score:4Theorganizationensuresthatthereareconstantcommunicationbetweentheorganizationandcustomersthroughcustomerqualitygroup.Thisisalsotounderstandandsolicitcustomerconcernsandexpectationsinquality,OTD,prices,technologyinnovationandservice,etc.andensureeffectiveactionistakentowardscustomersatisfaction.ThisisstipulatedinQA-039-APP(CustomerCommunicationProcedure),MP-103-APP(ContractReview)andGP-QA-000103(PSGProcedure).GoodtrendforcustomerSunMicrosystems.NoreportonMotorolaproductsasCavitePhilippineshasyettoproduceanyMotorolaproducts.CustomersatisfactionisdonethroughQBR–quarterlybusinessreview.Internalqualitymatrix:1.OATF(OverallTestFailure)PPM,goalforyearis8000PPM.AsofJul–7114PPM–meetthegoal.2.OQA–outgoingqualityassurance-goalforyearis250PPM.AsofJul,it’srecordedat287PPM–notmeetingthegoal3.RovingQCaudit–goalforyearis10kPPM.AsofJul,it’srecordedat9676PPM–meetthegoal.4.CustomercomplaintsCARresponseperformance.Goal–15days,actualasofJul–14day–meetgoal.Fieldperformanceistracked.Goal200PPMwithactualyield:DCDCwithfieldperformancelessthan180PPM,IPPwithPPMlessthan440PPMwhileACDCPPMlessthan1000PPM–notmeetingthegoal.Qualitydataisdisplayedalongtheproductionlines.However,someofthedatadisplayedwerenotup-to-date.ThereisarewardsysteminplacetorewardemployeeswithexcellentD3(DataDrivenDecisions)paperssubmitted.Papersubmittedwillbeselectedbyasteeringcommittee.Selectedpaperwillbemonetaryrewardedbymanagement.SECTION3:RESOURCEMANAGEMENT资源管理Training培训Ismanagement’ssupportofongoingtraining(includingproblemsolving,statisticaltechnique,andqualitytraining)sufficientandisitdocumentedbyanorganizationaltrainingplan?Areemployeesadequatelytrainedinstatisticalanalysis,prevention,andproblemsolvingmethodsinrelationtotheneedsoftheorganization?Doemployeeshavetrainingplanstofillknowledgegapsinareasapplicabletotheirjobfunction?是管理支持持续足够的培训(包括问题的解决,统计的方法和质量的培训)和它是一个证明由组织的培训计划吗?员工中充分的培训统计分析,预防和解决问题的方法和组织的需求有关吗?员工们用培训计划去填补知识的空白区域来适用于她们的工作职能吗?SCORE1:Notrainingplanexists.没有培训计划的存在SCORE2:Sometrainingisperformedastimeandbudgetallows.However,thereisnodocumentedtrainingplan.有些培训随时间和预算允许而执行。然而,没有证明的培训计划Trainingtendstobelimitedprimarilytomanufacturingrelatedskills.培训被趋向于有限的主要的去制造相关的技能Trainingfornewhiresandtransfersexistinsomeareasofthebusiness.为新员工入职而培训和中转存在某些地区的业务Someoftheprocessimprovementtrainingtopics,forexample:FailureModeandEffectAnalysis(FMEA)andControlPlan,arepartofappropriateemployee’strainingcurriculum.一些过程的改进培训主题,比如:破坏模式及影响分析和控制计划是员工适度的培训课程中的一部分Managementisawareoftheneedfortraininginqualitytoolsandtoaddressknowledgegaps.管理者意识到需要培训质量的工具和解决知识空白的缺口SCORE3: Mostmajorareasoftheorganizationhaveasoundtrainingprogramstatisticalanalysisandproblemsolvingtechniques.许多最主要的区域的组织都有一个听力培训计划来进行统计分析和解决问题的技巧Annualtrainingplansfortheentireorganizationarerequiredbymanagement.Thetrainingplanisfullydocumentedandincludesallnewhires,transfersandmanagers.年度培训计划对于整个组织要求管理。年度培训计划包括所有新员工入职,中专和管理者Trainingplansgenerallytietobusinessandqualityobjectives.培训计划一般依靠商业和质量目标Mostoftheprocessimprovementtrainingtopicsforexample;GaugeRepeatabilityandReproducibility(GR&R),StatisticalProcessControl(SPC),FMEA,ControlPlanand8Dproblemsolvingarepartoftheappropriateemployee’strainingcurriculum.以多数的过程改进培训主题为例;仪表的重复性和再现性(GR&R),统计过程控制(SPC),故障模式和效果分析(FMEA),控制计划和8D解决的问题应该适当的作为员工培训课程的一部分SCORE4: Thereisawelldesignedtrainingroadmap/programwithstrongtiestotheorganization’sbusinessplan.一个精心设计的培训路标/计划具有较强的联系组织的企业计划Atrainingprogramwithafullcurriculumandcompletetrainingrecordsisimplementedacrossallareasoftheorganization.一个装满课程的培训计划和完成培训记录在所有区域的执行机构Employeeshavecomprehensivetrainingplansthataccountforindividualneedsanddevelopment.员工有全面的训练计划说明个别的需求和发展Trainingplansandprogressarereviewedregularlybyalllevelsofmanagement.培训计划和进度是有规律的复习各层的管理Measureshavebeenestablishedtoevaluatetrainingeffectivenessinsupportofstrategicplans.已经建立评估培训效果量度来支持战略计划Allappropriateemployeeshavereceivedprocessimprovementtrainingthatincludesstatisticalproblemsolving;specifically;GR&R,SPC,FMEA,ControlPlan,8DproblemsolvingandDesignofExperiments(DOE).所有相关的员工已经得到进程改进训练,包括统计问题解决;特别的,GR&R,SPC,FMEA、控制计划,8D解决问题和实验设计(DOE)。SCORE5: Trainingatalllevelsisdrivenbystrategicobjectives,customerrequirementsandexpectations,andindividualdevelopmentneeds.各级培训驱使的战略目标,客户需求和期望,和个人发展的需要Trainingeffectivenessmeasuresclearlydemonstrateapositiveimpactoftraininginaccomplishingbusinessandcustomersatisfactionobjectives.培训效果明显证明一个积极主动培训完成业务和客户满意度的目标Thetrainingplanisupdatedasnewtrainingneedsareidentified.Theprogramincludesavarietyofstatisticalproblemsolvingtoolsincludingandnotlimitedto;Paretodiagrams,causeandeffectdiagrams,stratifiedsampling,advancedproblemsolvingtechniques,formanufacturability,identificationofcriticalcharacteristics,etc.培训计划的更新是作为一种新型的培训的识别。这个计划包括了各种各样的统计问题求解工具,包括但不限于,帕累托图表、因果图表、分层抽样、先进的解决问题的方法,为可制造的关键的特性作标识,等等 Comments/ObjectiveEvidence:Score:Score:4GP-ADM-000001-05EmployeeTrainingandDevelopmentprocedureisavailable.Trainingplanisestablishedandyearlyreviewedtoensureneedandscopeoftraininghasbeenestablished.Applicabletrainingsareprovidedinthetrainingplandependingontheimpactontheactivitiestoproductquality.Fundamentalconceptsofcontinualimprovement,problemsolvingandcustomersatisfactionareincludedsuchasGR&R,SPC,FMEA,ControlPlan,8DproblemsolvingandDesignofExperiments(DOE).Escalationforthosewhodidnotattendthetrainingwillbedoneviaemailthroughtrainersupervisor.Aftereachtrainingsession,everyparticipantneedstofilluptheparticipantevaluationsheet.Improvementonescalationprocesstoensure100%compliancebydatemaybeneededtoensureemployeejobcompetency.SECTION4:PRODUCTREALIZATIONPLANNING(产品实现策划)NewProductIntroduction(新产品导入)Doestheorganizationhaveanewproduct/technology/servicelaunchprocessflowandproceduredocumented?Istheperformanceofthenewproduct/technology/servicelaunchactivitiesbeingtrackedwithappropriatemetricsandapprovals?(供方是否有新产品/技术工艺/服务推出的操作流程、步骤记录?新产品性能/技术工艺/服务是否发布跟踪和适当的标准和认可?)organizationrshallprovideevidence,asaminimum,ofthefollowingitems(供应商应提供依据,最低标准内容如下):Newproduct/technology/serviceintroductionprocessflow,procedure,milestonetrackingandperformancemetrics.(新产品/技术工艺/服务介绍工艺流程、步骤、重要事件的跟踪和性能指标。)Capabilityofreceivingcustomerdata,prints,specsandartworkusingindustrystandardsoftware.(客户数据接受、版本、规格和工艺采用工业标准设备的能力。)Dedicatedpersonneltosupportcustomernewproduct/technology/servicelaunchactivities,includingdesignreviews,andsupplierreadinessactivities.(专业人员支持客户新产品/技术工艺/服务推出的操作流程,设计评审和供应商的准备活动。)Qualitydatacollectionsystemorsoftwaretomonitortheinternalyieldandperformancemetrics.(质量数据采集系统或设备监控内部的产量和性能指标。)Designatedcustomerqualityrepresentativesuchasqualitymanagerthatisactivelyinvolvedinthenewproduct/technology/servicelaunchprocess.(指定用户服务代表,诸如质量经理积极参与新产品/技术/服务新产品投产的过程。)f. PPAP,PSO,DesignforManufacturability(DfM)documentation,asrequiredbyMotorola.(摩托罗拉公司所要求的生产件批准程序,PSO,针对生产设计的文件。)SCORE1: Noevidencefortheaboveexistsfornewproduct/technology/servicelaunches.(没有证据说明上述新产品/技术/服务新产品投产)SCORE2:Afewinformalproceduresexist,butdocumentationisincompleteandcomplianceisinconsistent.(一些非正式的程序存在,除文件不完整和合规不一致。)Policiesandproceduresarebeingfollowedbysomemajorareasofthebusiness.However,someofthesepolicieslacktherequirementsforappropriateapprovalsanddefiningqualityobjectives.(主要区域的政策和程序紧随其后。然而,这些政策缺乏相应的批准和质量目标界定。)Managementinvolvementinreviewingandtrackingnewproduct/technology/servicelaunchactivitiesisnotevident.(参与式管理在回顾和跟踪新产品/技术/服务中不明显。)SCORE3:Thepoliciesrequireclearandcompleteprojectplanstobedocumentedwithappropriatequalityobjectivesandresponsibilitiesforimplementationaredefined.(政策要求有清晰、完整的项目计划与适当的质量目标记录和确定的责任。)Thereareafewexamplesofwellplannedandsuccessfulnewproduct/technology/servicedevelopmentprojects.Qualityobjectivesandresponsibilityforimplementationaredefined.(良好的规划和成功的新产品/技术/服务发展项目。质量目标和确定的责任。)Appropriatemanagementapprovalsarebuiltintotheprocess.(批准适当的管理加入流程中。)Thequalitydatacollectionsystemismanualorindependentforeachmanufacturingarea.(数据采集系统是指导或生产区域独立。)SCORE4:Well-designednewproduct/technology/servicepoliciesandproceduresexistforallappropriateareasofthebusiness.(精心设计的新产品/技术/服务政策和所有单元的定义规程。) Thereisevidencethatallnewproduct/technology/serviceprojectsarecomplianttotheorganization’sdocumentedpoliciesandprocedure.(有表明所有新产品/技术/服务项目符合组织文件的政策和程序。)Managementassignsadedicatedprojectmanagertonewproduct/technology/servicelaunchesandotherappropriateresourcestoassurefullcompliancetosupplierreadinessactivitiesandthelaunchprocess.(指派一个项目经理专注新产品/技术/服务项目和其它资源去保证供应商的准备活动和新产品投产过程。)Aqualitydatacollectionsystemisusedthroughoutthemanufacturingareaandhascapabilitiesforproducttraceability.(一个高质量的数据采集系统是贯穿于整个生产区域,有产品跟踪能力的。)PPAP,PSO,andDesignforManufacturabilityrecordsareappropriatelydocumentedandmaintained,asspecifiedbyMotorola.(PPAP、PSO和工艺设计记录有适当的文件规定,如摩托罗拉规格。)SCORE5:Newproduct/technology/servicepoliciesandproceduresarewellmaintainedandreviewedperiodically.Theyincorporatespecificcustomerrequirementsaswellaslessonslearnedfrompastlaunches.(新产品/技术/服务制度和程序定期维护和回顾结合具体的顾客要求同时汲取过去经验。)Thesuccessrateandcustomersatisfactionlevelofnewproducts/technologies/servicesclearlyprovidestheorganizationacompetitiveedge.(成功率和客户满意度高的新产品/技术/服务清楚的显示组织的竞争力。)Managementisconvincedthataconsistentanddisciplinedapproachtothenewproduct/technology/servicelaunchprocessisakeytoreducingoverallcycletimeandthesuccessrate.(管理深信一致的和有纪律的做法,新产品/技术/服务的推出是一个重要的进程能够提高整体效率。)ManagementrequiresthedevelopmentofFMEAorequivalentforallnewproducts.(管理规定开发失效模式分析或同等所有的新产品。)organizationwithdesignresponsibilityutilizeadvancedcomputersimulationanddesigntools,suchas:CAD,Pro,simulationetc.Thisresultsinbestinclassnewproductdesigncycletimeandacompetitiveedgeinbringingnewproductstomarket.(供货商设计负责利用计算机仿真和设计工具,如:计算机辅助设计,专业版,仿真等。目的是一流的新产品设计周期时间缩短而加大竞争优势,将新产品推向市场。)Comments/ObjectiveEvidence:Score:Score:3TheNewprogrammanagementoutlinessetofappropriateprocesses,activities,tasksinvolvedinNewProductstagesastoKickoff,Prototype,EVT,DVT,PilotandMassProuction.ThisprocessisstipulatedinQP2601,NewProgramsManagementProcedure.PPAP&PSOdocumentsarenottrackedpreviously.Someprocessesqualitydataaremanuallytrackedwhilesomeistrackedbyinlinequalitysystem.6.SupplierCertificationProgram(供应商确认程序)Isthereaneffectivesuppliercertificationprogramorequivalentsuppliercontinuousqualityimprovementprogram?(是否供应商有一个有效的认证计划或持续质量改进计划?)(Thisquestionreferstohowtheorganizationbeingauditedmanagesitssuppliers.)(本问题涉及组织其供应商如何被审计管理。)SCORE1:Thereisnosupplierimprovementprogram.(没有供应商的改进计划)SCORE2:Theorganizationisbeginningtodefinetheirneedsforsupplierqualityimprovement.(组织已确定其需要供应商质量改进)Afewareasofthebusinessareworkingwithspecificsupplierstoimprovethequalityofprocuredproducts.(少数地区正在与特有供应商的品质提高而采购产品。)Aprogramhasbeendefinedforthecontinuousqualityimprovementofprocuredproductsandservices.(为质量持续改进的产品和服务的采购项目已被确定。)Somemajorareasofthebusinessactivelyutilizethisprogramwiththeirkeysuppliers.(一些主要地区积极利用这一计划确定主要供应商。)Somemanagersaresupportiveofsupplierqualityimprovementefforts.(供应商一些管理人支持并努力改进质量。)SCORE3:Theorganization’sprocuredproductsandservicesqualityimprovementprogramincludessuppliercertificationproceduresandcriteria.(该组织的采购产品和服务质量改进计划包括供应商的认证程序和标准。)Mostareasofthebusinessparticipateintheprogramandsomesuppliershavebeencertified.(大多数地区参加该项目和一些供应商已被认证。)Apolicyexistswhichallowscustomerverificationofsuppliedmaterial.Itispartofthepurchasingagreement/order,ifrequired.(让客户核查提供材料的政策是购买协议/订单的一部分,如果需要的话。)Recordspertainingtoqualityandperformanceimprovementprogramswithsuppliersandsuppliercertificationareretainedasqualityrecords.(记录有关的质量和性能改进计划与供应商和供应商的认证保留质量记录。)SCORE4:Mostoftheorganization’ssuppliersareactiveinthesupplierqualityimprovementprogram.Qualityperformancemonitoringthroughscorecardsorsimilarmethodisutilized.(大多数组织的供应商积极参与供应商质量改进计划。质量指标的监测经过记分卡或利用类似的方法。)Manykeysuppliersarecertified.(许多主要供应商被认证)Thereisadefinedearlysupplierinvolvementprogramthatisusedwithmanykey