秘书英语教学文稿

秘书英语LoyaltyConscientiousness（责任心）InitiativeBeadeptatwritingBetacticalandcharmingGoodsenseofdressPsychologicalinsightTeamspiritEtc.OfficeSupplies秘书英语CompanyLogoContents办公室英语接打电话接待办公室英语ToUseOfficeFacilitiesPutthispluginthesocket.

把这个插头插到插座上。Placetheoriginalfacedown.

复印面朝下。Pressthenumberbuttonaccordingtothecopiesyouneed.

根据复印所需数量按数字按钮。Isuggestyouusethedeskcalculator.

我建议你使用台式计算器。Howdoesthisduplicatorwork?

这台复印机怎么用？Clipsaredevicesforholdingpaperstogether.

回形针是用来夹文件的用具。Ourfaxmachineisbeingserviced.

我们的传真机正在维修。Thedisplayshouldbecleanedfrequently.

显示器应该经常清洁。Thiskindofbatteryisusedforremotecontrols.

这种电池是用在遥控器里的。Thepowerconsumptionis700wattswhenitisoperatingand30wattswhenstandingby.

运行时功耗是700瓦特，待机时是30瓦特。Thedimensionofthisduplicatoris115by400by300millimeters.

这种复印机的尺寸是115X400X300毫米。Thisduplicatorhasagoodradiatingsystem.

这个复印机的散热效果很好。ThismodelofcomputerhasthreeUSBinterfaces.

这种型号的计算机有三个USB接口1-1PrintingandCopyingScene:Thesecretaryishelpingthenewclerkprintoutadocument.

A=NewClerkB=SecretaryA: Canyouhelpmewiththisprinter?B: Yes.What’swrong?A: Iwanttoprintoutadocument.Butitdoesn’twork.B: Didyoupresstheprintbutton?A: Yes,Idid.B: Didyouputsomepaperintheprinter?A: Yes,Ididittoo.B: Oh,Igotit.Thepowerisn’tswitchedon.Youmustpressthisbuttonontheprinterbeforeyoustartprinting.A: Ihaven’tseenit.Bytheway,what’stheusageofthebuilt-incupboard?B: Oh,itisreservedforstoringstationery.Scene:Thesecretaryisteachingthenewclerktousethecopymachine.

A=NewClerkB=SecretaryA: Excuseme.DoyoumindifIpickyourbrains?B: Mypleasure.A: Couldyoushowmehowtousethiscopymachine?B: Sure!Whatdoyouwant?A: I’dliketoreducethis,please.B: Howsmallwouldyoulikeit?A: Let’stryreducingitbyonethird.Justtryonepageandletmesee.B: OK.How’sthis?A: That’sgood.NowIcantryitonce.接打电话Answeringanacquaintance’sphoneAnsweringanstranger’sphoneCalltransferringAnsweringthephoneforyourbossTakingmessagesCompanyLogo2-1AnsweringTelephoneScene1:AnsweringanAcquaintance’sPhoneWilliamJacksonisMr.Brown’sfriend,LiYingisMr.Brown’ssecretary，sheisansweringMr.Jackson’stelephonenow.Secretary: Goodmorning,Mr.Brown’soffice,LiYingisSpeaking,hissecretary.Jackson: Goodmorning,thisisWilliamJackson.MayIspeaktoMr.Brownforamoment,please?Secretary: Morning,Mr.Jackson.JustamomentandI’llconnectyou.(转内线)

Mr.Brown,Mr.Jacksonisontheline.Brown: Allright,puthimin.Scene2:AnsweringaStranger’sPhoneLiYingisMr.Brown’ssecretaryinBBKCompany，sheisansweringthetelephonefromHughesFordinSSEcompany,whowantstoknowifMr.BrownisinterestedinimportingcomputertoChina.S:Goodmorning,BBKCompany,LiYingisspeaking.F:Goodmorning,I’dliketospeaktoMr.Brown,please?S:WhoshallIsayiscalling,please?F:MynameisHughesFordandIworkforSSEcompanyofShenzhen.S:Canyoutellmewhatyouwishtospeaktohimabout?F:WewanttoimportcomputertoChina,andwewanttoknowifyouareinterestedin?S：Isee,thankyouverymuch,Mr.Ford.Justamoment,please.(转内线)Mr.Brown,Mr.FordofSSEiscalling.HesayshewantstoknowifyouareinterestedinimportingcomputertoChina.B:Isee.Puthimin.S:Yes,Mr.Brown.(ToMr.Ford)Mr.Ford,I’mverysorrytohavekeptyouwaiting.I’llconnectyouwithMr.Brown.Scene3:CallTransferringLiYingisMr.Brown’ssecretaryinBBKCompany，sheisansweringthetelephonefromHughesFordinSSEcompany,whowantstotalkaboutthetinsupplyhandledbytheSalesDepartment.S: Goodmorning,BBKCompany,LiYingisspeaking.M:Goodmorning,thisisShanghaiYHECompany.Iamcallingyourcompanyabouttinsupply.S:ThetinishandledbytheSalesDepartment.ShallItransferyourcall?M:Yes,please.S:MayIhaveyourname?M:MynameisKarlMack.S:Thankyouverymuch,Mr.Mack.Onemoment,please.（告诉总机）PleasetransferthiscalltotheSalesDepartment,Mr.MackofShanghaiYHEcompanyiscallingaboutthetin.某人在线

接进来

请问怎么称呼/请问我怎样向他通报您的姓名？

抱歉让您就等了

总机，请将此线转到销售部。Scene4:AnsweringthePhoneforYourBossLiYingisMr.Brown’ssecretaryinBBKCompany，sheisansweringthetelephonefromMass,whowantstotalkwithMr.Brown,butheisatameetingnow.S:Goodmorning,BBKCompany,LiYingisspeaking.M:Goodmorning,MsLi.MynameisMass.CanIspeaktoMr.Brown,please?S:I’msorry,I’mafraidMr.Brownisatameetingnow.Couldyoutellmewhatyouwishtospeaktohimabout?M:IonlywanttospeaktoMr.Brown.S:I’msorry,Mr.Mass,themeetingisscheduledtoendat11:30am.MayIaskMr.Browntocallyouassoonasthemeetingisover?MayIhaveyourphonenumberoramessagesothathecancallyou?M:Thetelephonenumberhereis84565511,thankyou,Ms.Li.Goodbye.S:Goodbye.Scene5:AnsweringthePhoneforYourBossSecretary

:Goodmorning,BBKCompany,LiYingisspeaking.Nathan:Goodmorning.MynameisNathanandworkforHSHCompany.I’dliketospeaktoMr.Brown,please?Secretary:I’msorry,Mr.Brownistiedupatthemoment.Couldyoutellmewhatyouwishtospeaktohimabout?Nathan:Aboutanurgentmatter.Secretary:I’msorry,Mr.Brownisonanotherline.Wouldyoupleaseholdthelineforamoment,orshallIhavehimcallyouassoonasheisthrough?Nathan:Well,thetelephonenumberhereis6xxxxxxx,thankyou.Bye-bye.

在开会会议计划结束时间是

会议一结束就给您回电可以吗？

可以留下您的电话号码吗？

老板现在正忙/事务缠身

关于一件紧急的事

老板正在接另一个电话

他通话完毕后就会尽快打给您I’mafraidthathe’snotavailableatthemoment.抱歉，他现在不能接电话。2.I’msorry,Mr.Wangisinameetingrightnow.抱歉！王先生正在开会。3.I’msorry,Mr.Wangisawayonabusinesstrip.抱歉，王先生出差去了。4.Wouldyoumindcallingagainlater.您可以晚一点再打来吗？5.Couldyoucallbackinthirtyminutes?您能三十分钟后再打来吗？6.Ithinkthatcoverseverything.我想就是这些了。7.Pleasecallbackaroundtwoo’clock.请两点左右再打来。8.Iwillaskhertocallyoubackassoonassheisfree.我会转告她一有空就打电话给你。2-2TakingMessages

Scene1:

LeavingandTakingMessagesMr.King’ssecretaryisansweringthetelephonefromMr.KangLi,whowantstotalkwithMr.King.Butheisnotinnow,sothesecretarytakesamessageforhim.A:IsthatMr.King’soffice?B:Yes,itis.CanIhelpyou?A:Well,thisisMr.KangLihere.IknowMr.Kingisawayonabusinesstripatthemoment,butIwaswonderingifIcouldleaveamessagetohim.B:Yes,certainly.A:Ihavemadeanappointmentwithhimtomorrowmorning,butsomethingurgentcomesup.SoI’mafraidI’mnotabletomakeitmyself.I’llbesendingMr.Yanginmyplace.Mr.Yangisthesalesrepresentativeandheknowsallaboutthematter.Iamsosorryabouttheinconvenience.Iwillapologizetohimwhenhereturns.B:Isee.Don’tworry,Mr.Li.I’lltellMr.Kangaboutthat.Thanksforcalling.Goodbye.A:Goodbye.Justamoment.Ididn’tgetmymessagepad.稍等，我把留言本拿来。IfIunderstanditcorrectly,youmean…如果我理解正确的话，你的意思是MayIaskwhatitisregarding?请问有什么事吗？ShallItellMr.Wangtoprepareanymaterial?要不要王先生准备一些材料？Couldyourepeatthelastbit?你能把最后一点再说一遍吗?I’mnotsurewhatyouaredrivingat.我不懂你想说什么。Imissthebeginningpartofwhatyousaid.我没听到你讲的开头部分。I’msorryIdidn’tcatchyourmeaning.对不起，我没明白你的意思。Putthesentencesintherightordertomakeatelephoneconversation.Actitoutwithyourpartner,changingtheparts.Holdtheline,please.Couldyouleaveamessage?Thankyou.Goodbye.Certainly.WouldyoutellherSteverangandaskedhertoringbackassoonaspossible.Goodbye.Allright.Hello,SteveWhitespeaking.MayIhaveawordwithSheila?Yes,ofcourse.I’mafraidshe’sgoneout.Pairworkandroleplay

Makeconversationsaccordingtothesituationsgivenbelow,andactthemout.Mr.Liu’ssecretaryisreceivingacallfromMr.RonaldofFieldCompany.Mr.RonaldwantstotalkwithMr.LiuaboutanurgentthingbutMr.Liuisonthelineatthatmoment.Mr.RonaldleavesamessagetoaskMr.Liutocallhimback.1.TranslatingthefollowingdialogueintoChinese.Dialogue1CompanyVisit(M:MenW:Woman)M:Goodafternoon.I’vegotanappointmentwithMr.WanginthemarketingDepartment.W:Goodafternoon.YoumustbeMr.LiMing.Iamsogladtofinallymeetyouinpersonaftertalkingonthephonewithyousomuch.M:Yes.Itwillbenicetoconnectanamewithaface.W:Right,Mr.Wangisexpectingyouandaskedmetosendyouupwhenyouarrived.MarketingDepartmentisonthethirdfloor.M:Thethirdfloor.W:Yes.Theelevatorisoverthere.M:That’sverykindofyou,thanks.W:Notatall.Dialogue1公司来访男：下午好！我同市场部的王先生有一个约会。女：下午好！你一定是黎明先生。我们在电话里已

谈过多次，很高兴终于有机会和你本人见面。男：是的。能够把名字和本人对上号非常有意思。女：这样我先生正在等你。他要我等你一到就请你

上楼去，市场部在三楼。男：是三楼吗？女：是的，电梯在那边。男：非常感谢！女：不用谢。Dialogue2(M:MenW:Woman)

女：贝克先生，欢迎到我们公司来。男：谢谢，非常荣幸有机会参观贵公司。女：先允许我介绍本公司的一些背景信息。我公司是1976年成立的，但最近才有了知名度。男：公司的员工多吗？女：我们在全球共有3000员工，销售额达95亿6千万

美元。男：谢谢！作为中国主要的纺织品进出口公司，我们

在国内外都设有分支机构。这是我们的样品室。女：瞧那边，真不可思议，他们都非常漂亮。男：谢谢！我们的产品质优价廉，行销全球。女：太好了！如果真要看完这些产品，要花几个小时！1)Doyouhaveanappointmentwithhim?2)IhaveanappointmentwithMr.Songfor2:00.3)MayIaskwhatyouwishtoseehimabout?4)MayIhaveyourbusinesscard,please?5)Mr.Liuisengagedinameetingnow.6)Letmecheckhisagenda.7)I’msorry,Mr.Liuhasafullschedulethisweek.8)