2026年携程英文测试题及答案

2026年携程英文测试题及答案

一、单项选择题，(总共10题，每题2分)1.WhenaCtripoverseashotelpartnersuddenlycancelsaconfirmedbookingduetooverbooking,theFIRSTactionunderCtrip’sSOPistoA.offertheguest100CtrippointsB.relocatetheguesttoasame-tierhotelatnoextracostC.refunddoubletheprepaidamountD.asktheguesttonegotiatedirectlywiththehotel2.InCtrip’s“TripBestPriceGuarantee”,themaximumcompensationforapricedifferenceclaimisA.100USDB.thefullpricedifferenceplus50USDcouponC.threetimesthedifference,cappedat200USDD.20%ofthetotalbookingvalue3.Whichofthefollowingoutboundmarketsisclassifiedas“Tier-1Emerging”inCtrip’s2026regionalstrategy?A.TurkeyB.EgyptC.CroatiaD.Brazil4.TheEnglishnameofCtrip’scorporatetravelarmlaunchedin2026isA.CtripBusinessB.CtripforBusinessC.Trip.BizD.TripCorp5.UnderthenewGDPR-alignedprivacypolicy,Ctripmustrespondtoacustomerdata-deletionrequestwithinA.24hoursB.7calendardaysC.15workingdaysD.30calendardays6.WhichpaymentmethodisNOTacceptedonCtrip’sinternationalEnglishsiteasofMarch2026?A.JCBB.UnionPayInternationalC.ApplePayD.KlarnaPayLater7.Theminimumcancellationfeefora“SuperEconomy”intra-EuropeflightticketbookedviaCtripisA.0EURifcancelledwithin4hoursB.25%offareC.50%offareD.non-refundable8.InCtrip’sAIchatbotlexicon,thetriggerphrase“unaccompaniedminor”automaticallyroutesthequerytoA.humanagentwithin30secondsB.airlinedirectlyC.airportgroundstaffD.self-servicelinkonly9.Thecode“2A”inaCtriprailbookingconfirmationreferstoA.second-classaisleseatB.carriage2,seatAC.adultsecond-classD.twoadults10.Ctrip’s2026carbon-offsetprogrammepartnerswithwhichinternationalstandard?A.VCSB.GoldStandardC.CDMD.CCER二、填空题，(总共10题，每题2分)11.Ctrip’sEnglish-languagecustomerservicehotlineforglobalusersis________(fullnumber).12.The2026mascotforCtrip’sEnglishbrandisa________coloureddolphin.13.Whenaflightisdelayedmorethan________hours,Ctrip’s“DelayProtect”automaticallytriggersa30USDmealcoupon.14.ThemaximumlengthofaChinaGroupe-VisaobtainedviaCtripis________days.15.Ctrip’sloyaltycurrencyiscalled________Points.16.Thedefaultcheck-intimeformostCtrip-listedDubaihotelsis________PM.17.In2026,Ctrip’srailpasscoveringEngland,ScotlandandWalesisbranded________Pass.18.TheEnglishsloganforCtrip’s2026summercampaignis“TraveltheWorld,________.”19.TheminimumagetobookarentalcarthroughCtrip’sinternationalplatformis________years.20.Ctrip’sin-housevirtualtourtechnologyisnamed________VR.三、判断题，(总共10题，每题2分)21.Ctrip’sEnglishsitepricesallhotelsinUSDonly.22.A“PayatHotel”bookingcanstillearnCtripPoints.23.CtripoffersfreeSIMcardsfortravellerslandinginJapanwhobookatleastthreenightsthroughtheplatform.24.The2026versionofCtripAppallowsAlipay+foroverseasusers.25.Ctrip’scruisepackagesincludemandatoryservicechargesinthelistedprice.26.Customerscanmodifypassportinformationonlineafteraflighttickethasbeenissued.27.Ctrip’s24-hourcancellationruleappliestoallinternationalflightclasses.28.The“CtripPrivilegeCard”grantsprioritysecuritylanesatBeijingCapitalAirport.29.Ctrip’sEnglishcustomerreviewsaremoderatedbybothAIandhumaneditors.30.GroupvisaapplicationsviaCtriprequireaminimumof2passengers.四、简答题，(总共4题，每题5分)31.OutlinethethreestepsCtriptakestohandlea“doublebooking”complaintfromauserwhodiscoverstwoidenticalconfirmedreservations.32.ExplainwhyCtrip’sdynamicpackagingenginesometimesdisplaysflight-plus-hotelbundlescheaperthanstandaloneflightprices.33.SummarisethekeydifferencesbetweenCtrip’s“FlexTicket”and“SaverTicket”forlong-haulinternationalflights.34.DescribehowCtrip’sAItranslationfeatureassistshotelfront-deskstaffduringinternationalguestcheck-in.五、讨论题，(总共4题，每题5分)35.DiscussthepotentialimpactofCtrip’s2026“Zero-FeeCancellation”policyonrevenueandcustomerloyaltyinthepost-pandemictravelmarket.36.EvaluatetheethicalimplicationsofCtripusingpredictiveanalyticstoofferhigherpricestorepeatcustomerswhoexhibitlowpricesensitivity.37.AssesshowCtrip’spartnershipwithregionaltourismboardscanbalanceovertourismwhilemaintaininggrowthtargets.38.CriticallyexaminetherisksandbenefitsofCtripexpandingitsownbudgethotelchaininSoutheastAsiaundertheEnglishbrand“TripInn”.答案与解析一、单项选择题1B2C3D4C5D6D7A8A9C10B二、填空题11+86213406488812turquoise1331414415Ctrip16317BritRail18StartwithCtrip192120TripView三、判断题21F(alsodisplaysEUR,GBP,etc.)22T23T24T25F(gratuitiesstilladdedonboard)26T27F(excludessomepromoeconomy)28T29T30F(minimum2forsome,5forothers)四、简答题（每题约200字）31.Step1:systemauditwithin30mintoconfirmduplicate;Step2:auto-waivecancellationfeeontheunwantedbooking;Step3:reconfirmremainingreservationandsendupdatedvoucherplus500CtripPointsasgoodwill.32.Theengineleveragesopaquehotelinventoryandbulkaircontracts,bundlinghigh-marginhotelroomswithdistressedairlineseats,thenappliescross-productsubsidiesinvisibletotheuser,yieldingalowertotalprice.33.FlexTicketallowsdatechangefor50USDplusfaredifference,refundminus100USDpenalty,seatselectionfree;SaverTicketprohibitschanges,refunds30%only,chargesforseats,butbasefareaverages18%lower.34.TheAIlistenstoguestspeech,translatestolocallanguageinrealtimeforstaff,thenvocalisesthereplyinEnglish,displayspinyinorphoneticsonatablet,reducingcheck-intimeby40%andmiscommunicationcomplaintsby60%.五、讨论题（每题约200字）35.Zero-feecancellationboostsconversion12%butcutsshort-termrevenue5%;repeatcustomerraterises22%,offsettinglosswithintwoqu