德勤-2024全球生命科学行业展望 Tech Trends 2024 A health care perspective

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TechTrends2024

Ahealthcareperspective

Aswemovethrough2024,the

landscapeofhealthcaretechnology

continuestoevolvewithrapidmomen-tum,fundamentallytransforminghow

healthcareservicesaredeliveredandexperienced.Thistransformationisre-shapingnotjusthealthcaredeliverybutalsothemechanismsbehindhealthplanmanagementandpatientengagement.

Ourhealthcaretechtrendsreportforthisyearprovidesafocused

analysisoftheserevolutionarytechnologies,examiningtheirpotentialtoredefinethehealthcaresectoroverthenext18to24months.

DrawingoninsightsfromDeloitte’sFutureofHealth™vision,which

anticipatesashiftfrom“healthcare”to“health,”weexplorehow

emergingtechnologieshighlightedinDeloitte’sTechTrends2024reportarehelpingfacilitatethistransition.Fromspatialcomputinginthe

industrialmetaversetoAI-drivenhealthmanagementsystems,thesetrendsrepresentpivotalopportunitiesforhealthcareorganizationstoenhancepatientcare,improveoperationalefficiencies,streamlinepayment,automateclaims,andnavigatethecomplexitiesofmodernhealthcareecosystems.

Relevanceandreadinessscale:

Welookedateachtrendandassignedavaluefromone(low)andfive(high)basedonthetrend’srelevanceandreadinessofadoptionbyhealthcareprovidersandplans.

READINESS:

Howreadyisthegovernmenttoadoptthetrend?

RELEVANCE:

Howimpactfulwoulditbeifthegovernmentadoptedthetrend?

TechTrends2024|Ahealthcareperspective

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Interfacesinnewplaces:

Spatialcomputingandtheindustrialmetaverse

•Augmentedreality(AR):An

enhancedversionofrealityinwhichdigitalinformationisoverlaidontothephysicalworld.

•Virtualreality(VR):Asimulatedenvironmentthatcanbeexploredandinteractedwithusingelectronicdevices,typicallythroughahead-mounteddisplay.

•Digitaltwin:Avirtualreplicaordigitalrepresentationofaphysicalobject,

system,orenvironmentthatallowsforreal-timemonitoring,analysis,andsimulationofitsbehaviorandcharacteristics.

Spatialcomputingisemergingasagamechangerinthehealthcaresector,redefininginteractionswithindigitalspacesthroughtheintegrationofphysicalandvirtualenvironments.Byleveragingthecapabilitiesofaugmentedreality(AR),virtualreality(VR),anddigitaltwins,healthcareorganizationscancreatemore

immersive,efficient,andpatient-centricexperiences.Thistrendisparticularlyimpactfulinareassuchasmedicaleducation,behavioralhealth,andcomplexsurgicalprocedures,whereenhancedinteractivity

andrealismcansignificantlyimproveoutcomesandpatientengagement.

Ashealthcarecontinuestoembracedigitaltransformation,theintegrationofspatial

computingisbecomingincreasinglyimportantforbothprovidersandhealthplans.Healthplanscanutilizethesetechnologiestocreatemoreinteractiveandengagingmember

experiences,potentiallyreducingthefrequencyofin-personconsultationsandenhancingcaremanagement.

Bymergingthephysicalanddigitalworlds,spatialcomputingalsoenablesamoreintuitive,naturalmethodfordoctorsandclinicianstoengagewithdigitalcontent,beitduringsurgicalplanningwith3Dmodels,real-timedataoverlaysduringprocedures,orpost-operative

rehabilitationforthepatient.Thisimmersiveapproachispoisedtoradicallyenhancetheprecisionandeffectivenessofmedicaltreatments,offeringanewfronterinpersonalizedtreatmentsandpatientcare.

Getingstarted

•Pilotimmersivetechprojects.ImplementpilotprojectsusingARandVRfor

medicaltrainingandpatienteducationandengagementtogaugeeffectivenessandrefinestrategies.

•Advanceskillsdevelopment.InvestinupskillingcurrentstafforrecruitingnewtalentwithexpertiseinAR/VRdevelopment,3Dmodeling,anduserexperiencedesign.

•Promoteecosystemcollaboration.Formpartnershipswithtechnologyproviders

specializinginARandVRtoleveragetheirplatformsforscalablesolutionsinhealthcare.

•Encouragecontinuouslearning.Stayuptodateonthelatestadvancementsinspatialcomputingtoensurethattheorganization’suseofARandVRremainscuttingedge.

TechTrends2024|Ahealthcareperspective

Interfacesinnewplaces:

Spatialcomputingandtheindustrialmetaverse

Trendinaction

Acompellingapplicationofspatialcomputinginhealthcareistheconceptofavirtual

hospital.Envisionafullyinteractive,virtualspacewherepatientscanconsultwith

doctorsviaavatars,exploretreatmentoptions,andlearnabouttheirconditionsthroughimmersivesimulations.

Forinstance,avirtualneurologycliniccouldallowpatientstounderstandtheeffectsof

neurologicaldisordersthroughsimulatedexperiences,enhancingtheircomprehensionandengagementwithtreatmentplans.Additionally,digitaltwinsofphysicalhospitalscouldbe

usedforoperationalpurposes,suchasemergencyresponsedrillsoroptimizingthelayouttoimprovepatientflowandsafety.

RELEVANCE4.5

Thishighrelevanceratingreflectsthesignificantimpactthatspatialcomputingispoisedtohaveonenhancingpersonalizedpatientcarethroughimmersivetechnologies.

READINESS3.5

Thereadinessscoreindicatesthatwhilethe

potentialisrecognized,widespreadadoptionishinderedbytheneedforsubstantial

investmentinAR/VRand3Dtechnologies,aswellastheplatformsneededtoleveragethoseinnovationseffectively.

Relatedinsightsandperspectives

•Unlimitedrealitycouldhelprevolutionizehealthcare

•Smarthealthenterprisemodelcouldenhancepatientexperiences,outcomes

•Maternalhealthinequitiespersist.Candigitaltoolsbepartofthesolution?

•Restoringpurposeinhealthcareworkthroughtechnologyandworkforceinnovation

•Understandingdigitaltwintechnology

Relatedservices

•EnterpriseMetaverseConsulting-UnlimitedReality

•DigitalTwinTechnology–UnlimitedReality

“Inpediatriccareandmental

healthservicesespecially,we’releveragingspatialcomputingtodrasticallyreduceanxietyfor

patientsundergoingmultiple

proceduresandtherapies.ByfamiliarizingthesepatientswiththesurgicalenvironmentaswellasaggressivetherapiesthroughUnlimitedReality™,we’reseeingsignificantimprovementsin

theircomfort,preparedness,engagement,andexperience.”

—AnweshaDutta,SmartHospital&

UnlimitedRealityHealthCarepracticeleaderandmanagingdirector,DeloitteConsultingLLP

“Oursmarthospitalframework

isaboutmorethanjustthe

physicalinfrastructure—it’saboutintegratingdigitalexperiences

tostreamlineoperationsand

enhancepatientcare.Byfocusingonhowwecanmergefacilities,

experience,anddigitalcapabilities,we’reenablingmoreeffectiveandpredictiveresponsetocareneeds,bothclinicalandnon-clinical.”

—HaleighSinkewich,seniormanager,DeloitteConsultingLLP

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TechTrends2024|Ahealthcareperspective

4

Genieoutofthebottle:

GenerativeAIasgrowthcatalyst

Intherealmofhealthcare,GenerativeAI(GenAI)

representsaseismicshift,likenedto“lettingthegenie

outofthebottle.”Thispowerfultechnologymay

revolutionizemanyfacetsofhealthcare,fromdiagnosisandtreatmenttopatientengagementandoperational

efficiency.Byautomatingcomplexprocessesandofferingpredictiveinsights,GenAIhasthepotentialtoreduce

costs,enhancethequalityofcare,andimproveaccesstomedicalservices.However,itsintegrationintohealthcarealsobringschallenges,includingissuesofprivacyandbias,theneedforrobustdatasecurity,andthe

requirementforadelicatebalancebetweenmachine-drivenrecommendationsandhumanclinicalexpertise.

GenAIcantransformvastdatalandscapesintoactionableinsights,supportingcliniciansandhealthplanadministratorsbyprovidingadvanceddiagnostictools,personalizedtreatment

options,andenhancedclaimsprocessing.Forhealthplans,GenAIofferspowerfulcapabilitiestoautomateandrefineriskassessmentandfrauddetection,crucialformaintainingcost

efficiencyandmembersatisfaction.However,thetechnologyisnotwithoutitscritics.ThereisahealthyskepticismandconcernaboutusingGenAItoautomatetasksandmirrorhumanclinicaldecision-makingandconcernsabouttheerosionofhumanelementsincare.Yet,thepushtowardadoptingGenAIinhealthcareisdrivenbyitspotentialtoaddresslong-standinginefficienciesandinequitiesinthesystem.

Getingstarted

•Establishpilotprojects.ImplementGenAIinitiativesinareaswithhighdataavailabilityandclearusecases,suchasadministrativetasksorpreliminarydiagnosticsupport,toevaluateeffectivenessandrefineapproaches.

•Focusondataintegrityandsecurity.EnsurethatdatausedinGenAIapplicationsis

accurate,well-documented,andsecure,addressingprivacyconcernsthatarecriticalinthehealthcaresector.

•Buildinterdisciplinaryteams.Includeclinicians,ITexperts,healthplanadministrators,andethicistsinGenAIprojectstoensurethatoutcomesaremedicallyrelevant,technicallysound,andethicallyjustified.

•Educateandtrainstaff.PreparetheworkforceforafuturewhereGenAItoolsare

commonplacebyofferingtrainingthatenhancestheirabilitytointeractwithandoverseeAItechnologieseffectively.

TechTrends2024|Ahealthcareperspective

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Genieoutofthebottle:

GenerativeAIasgrowthcatalyst

Trendinaction

ApracticalapplicationofGenAIhealthcareisitsabilitytoenhancediagnosticaccuracy.

Forexample,GenAIcanbeintegratedintoelectronichealthrecords(EHRs)toanalyzevastamountsofpatientdata,helpingtoidentifypatternsthatmighteludehumanobservers.

Inoneinstance,ahealthsystemusedGenAItosiftthroughEHRdatatoidentifyearlysignsofsepsis,aconditionnotoriouslydifficulttodiagnoseinitsinitialstages.TheAIsystem

providedreal-timealertstophysicians,significantlyincreasingthespeedandaccuracyofsepsisdiagnosisandimprovingpatientoutcomes.ThisusecasenotonlydemonstratesthepotentialofGenAItosupportclinicaldecisionsbutalsohighlightsthenecessityofkeepingtheclinicianintheloopforfinaldecision-makingandpatientmanagement.

RELEVANCE4.5

TherelevanceisunderscoredbyGenAI’scapabilitytoenhanceefficiencyandinnovationinhealth

care,particularlyindata-intensiveareaslikediagnosticsandpatientmanagement.

READINESS3.5

Thisreadinessscorereflectsagrowing

adoptiontrend,thoughitremainsmoderateashealthcareorganizationsarestillscalinguptheirinfrastructureandexpertisetofullycapitalizeonGenAI’scapabilities.

“Ithinkthere’salotofhopethat

insteadofaddingworktoour

humanlaborthattherewillbe

certainprocessesortasksthatareappropriateandsupervisedby

ahumanthatcanbedonemoreefficientlythroughAI.”

—RandyBush,principal,DeloitteConsultingLLP

“WithGenAI,costofcareshouldgodown,qualityofcareshouldbebetter,andaccesstocareandtheconsumerexperiencecanbeimproved.”

—KumarChebrolu,principal,DeloitteConsultingLLP

Relatedinsightsandperspectives

•Fromcodetocure,howGenerativeAIcanreshapethehealthfrontier

•CanGenAIhelpmakehealthcareaffordable?Consumersthinkso

•AttheNexusofHealthCareandGenerativeAI

•TrustintheeraofGenerativeAI

Relatedservices

•Explorewhat’spossiblewithGenerativeAI

•ArtificialIntelligenceandAnalytics

TechTrends2024|Ahealthcareperspective

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Smarter,notharder:

Beyondbruteforcecompute

Thehealthcareindustryisincreasinglyfocusedon

maximizingtheefficiencyandcapabilitiesofexisting

technologicalinfrastructures.Forhealthplans,this

couldmeanenhancingdataprocesscapabilitiesto

bettermanageclaims,customerservices,andfraud

detectionwithoutnecessarilyexpandingrawcomputingpower.Examplesincludetheadoptionofmoreefficient

algorithmsthatcanrunonexistinghardware,the

integrationofspecializedGPUstohandlecomplex

computations,andtheexplorationofquantumcomputingtopotentiallyrevolutionizedataprocessingcapabilitiesinhealthcareanalytics.

Theshiftawayfrombruteforcecomputingtomoreintelligent,adaptivesystemsisimportantasitallowshealthcareorganizationstoprovidefaster,moreaccurateserviceswhilemanagingcostseffectively.Thisevolutioniscrucialinaneraforwhichthedemandforhealthcare

servicesisrisingandthepressuretomaintainfinancialsustainabilityiseverpresent.

Healthcare’spivottowardsmartercomputingalsoincludesexploringcutting-edge

technologiessuchasquantumcomputing,althoughcurrentlymoreconceptualandless

applicableineverydayclinicalsettings.Themainchallengeliesinbalancingthehighcosts

andcomplexitiesofnext-generationtechnologieswiththepracticalneedsofcurrenthealthcareenvironments.TheintegrationofAIandmachinelearningintohealthcareoperations

exemplifieshowinstitutionsareupgradingtheirtechnologicalapproachestoenhancepatientcare,streamlineoperations,andtackletheperennialissueoftechnicaldebt.

Getingstarted

•Evaluateandoptimizecurrentsystem.Assessexistingtechnologytoidentify

inefficienciesandpotentialupgradesthatcanenhanceperformancewithoutextensivenewinvestments.

•Investinscalablesolutions.Focusonmodular,scalabletechnologiesthatcangrowandadaptwiththeorganization’sneeds,minimizingfuturedisuseandreducinglong-termcosts.

•Prioritizedatasecurityandcompliance.Ensurethatanynewtechnologiesorupgradescomplywithhealthcareregulationsandstandards,particularlyindatasecurityandpatientprivacy.

•Fosteracultureofinnovation.Encourageaworkplaceethosthatembracescontinuallearningandadaptation,whichisessentialforleveragingnewtechnologieseffectively.

TechTrends2024|Ahealthcareperspective

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Smarter,notharder:

Beyondbruteforcecompute

Trendinaction

AprimeexampleofthistrendinactionisthecollaborationbetweenMoffittCancerCenter,NVIDIA,Oracle,andDeloittetorevolutionizecancercaredeliverythroughAIandmachine

learning.ThisinitiativefocusesonusingAItoenhancetheaccuracyofclinicaldocumentationandbillingprocesses.ByimplementingAI-drivensystems,MoffittCancerCenteraims

toimprovethebillingaccuracyfortreatments,especiallyforcomplexcasesinvolving

comorbidities,therebyreducingthetimeandcostsassociatedwiththeappealsprocesswithhealthinsurancecompanies.

Thisapproachcanspeedupadministrativetasks,anditallowsclinicianstodevotemore

timetopatientcareratherthanpaperwork.Theprojectillustrateshowsmarttechnology

integrationcanleadtosignificantimprovementsinoperationalefficiencyandpatientservicedeliveryinhealthcaresettings.

READINESS

2.5

3

RELEVANCE

“InourworkwithMoffittCancer

Center,we’reutilizingAItoimprovetheprecisionaccuracyofmedicalcoding.Thisapproachnotonly

reducestheadministrativeburdenbutalsoensuresthathospitalsaresubmittingaccurateinformationtohealthinsurancecompanies,

whichiscrucialincomplexcasesinvolvingcomorbidities.”

—ChrisPasternak,seniormanager,DeloitteConsultingLLP

Thisscorehighlightstheimportanceofoptimizingexistingtechnologicalassetsandintegrating

cutting-edgehardwaretoimprovehealthcareoperationswithouttheneedforexponentialincreasesinrawcomputingpower.

Thereadinessindicatesthatwhilethereis

acknowledgmentofthebenefitsofsmarter

computingsolutions,manyhealthcare

organizationsstillfacesignificantbarriersinupgradinglegacysystemsandembracingnewcomputingparadigms.

Relatedinsightsandperspectives

•Quantumannealingunleashed:Optimizeyourbusinessoperations

•TheEconomicsofHigh-PerformanceComputing

•Verticalscalingincloudcomputing

•2024OutlookforHealthCare

Relatedservices

•Cloud&Engineering

•Ecosystems&Alliances

TechTrends2024|Ahealthcareperspective

real-worldneedsofstakeholders.

8

FromDevOpstoDevEx:

Empoweringtheengineeringexperience

ThemovefromDevOpstoDeveloperExperience(DevEx)

marksaseachangeinhowsoftwaredevelopmentteamstacklework,especiallyinhealthcare.Inthepast10years,health

careorganizationshaveshiftedfromadependenceonmainlypackagedsolutionstothedevelopmentofmorecustomized

softwarethatbettersuitstheiroperationalneeds.This

evolutionisoftendrivenbythedemandformorepersonalizedpatientengagementplatformsandsystemsthatcanhelp

addressthecomplexneedsofhealthcarecliniciansandtheirpatients.Asdigitalinterfacesbecomeincreasinglyessentialforhealthcaredelivery,thefocushasmovedtowardimproving

thedeveloperexperiencetocreateaculturewheretalentandinnovationcanthrive.

DevExgoesbeyondadvancingoperationalefficienciesforhealthcareorganizations,includinghealthplans.Forhealthplans,improvingthedeveloperexperiencecanstreamlinethedevelopmentof

customer-facingplatformsandinternalanalyticaltools,enhancingservicedeliveryandmember

satisfaction.Italsoinvolvesacomprehensiveapproachtoimprovingthejobsatisfactionand

productivityofdevelopersbyhelpingminimizeobstaclesinthedevelopmentprocess.Withthe

emergenceofadvancedtechnologiessuchasGenAI,there’sagrowingurgencytoincorporatenewtoolsthatcankeepupwiththechangingneedsofcaredelivery.Focusingonanelevateddeveloperexperiencecanhelpattractandretaintoptechtalentinanindustrywherestate-of-the-artsolutionscancreatemajorimpactintheareasofpatienthealthoutcomesandoperationalexcellence.

Getingstarted

•Establishcleardevelopmentguidelines.Bystandardizingdevelopmentprocesses,healthcareorganizationscanhelpaddresskeychallengeswhileimprovingefficiency.Thiscanallowteamstofocusmoreoncreativesolutionsandlessonnavigatingdevelopmenthurdles.

•Investindevelopertoolsandtraining.Helpensuredevelopersarewell-equippedtohandletheevolvingtechlandscapebyprovidingteamswiththelatesttoolsandcontinuoustraining.Inturn,thiscanhelpacceleratedevelopmentcyclesandinnovation.

•Fosteranagileculture.Encourageanagileworkingenvironmentthatembraceschangeand

experimentation.Bydoingso,healthcarebusinessescanhelpdevelopersfeelmoreengagedandinvestedintheirprojects.

•Implementcontinuousfeedbackmechanisms.Regularfeedbackloopsbetweendevelopersandendusers,includingcliniciansandpatients,canhelpsoftwaresolutionssuccessfullymeetthe

TechTrends2024|Ahealthcareperspective

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FromDevOpstoDevEx:

Empoweringtheengineeringexperience

Trendinaction

Inastrategicmovetoacceleratethedeliverytimeandenhancethereliabilityofitsdigital

webandmobileexperiences,amajorUShealthcarecompanyundertookasignificantdigitaltransformationinitiative.CollaboratingwithDeloitte,thefocuswasoncreatingamore

automatedandintegratedreleaseprocessthatwouldnotonlyhelpspeedupdeploymentcyclesbutalsooperationalizenewContinuousDevelopmenttools.Thesetoolswere

supportedthroughtechnicalproofsofconceptandassessments.

Theimpactofthesechangeswasprofound.Theyhelpedincreasetheproductivityof

developersbyimprovingtheavailabilityoflowerenvironmentsandreducingthelead

timeofdeliverytoendcustomersby40%.Atthesametime,theywerealsoabletoensurehigherreliability.Moreover,theprojectisestimatedtosave$4millionto$6millioninharddollarsoverathree-yearperiodthroughtoolsconsolidation.Thiscostsavingshighlightsthesubstantialfinancialbenefitsalongsidetheoperationalimprovements.

RELEVANCE

4

TheimportanceofimprovingDevExinhealthcareishighlightedbythesector’sgrowingdependenceonsophisticatedsoftwaresolutionstosupportitsclinicalandoperationalneeds.

READINESS3.5

ManyhealthcareorganizationsknowthatDevExcanbringmanybenefits,butthey

requireguidanceandfinancialinvestmenttomakethesepracticesworkwellwiththeircurrentITsystems.

“Healthcarehastraditionally

laggedinadoptingcutting-edgeITpracticesduetothecomplexityofitsoperationsandthesensitivityofitsdata.However,there’sagrowingrecognitionthatenhancing

developerexperiencecan

significantlyimpacttheefficiencyandqualityofhealthcaredelivery.”

—TimJuravich,principal,DeloitteConsultingLLP

Relatedinsightsandperspectives

•TheConundrumofRetainingTechTalent

•Navigatingthetechtalentshortage

•Acceleratingdeveloperexperience(DevEx)

•Flexibility,thebestability:Reimaginingthetechworkforce

•Fullstackdeveloperoutlooksandtrends

Relatedservices

•Softwareengineeringservices

•Modernsoftwaredelivery

•DeloitteCloudWorkforceandOperatingModelServices

TechTrends2024|Ahealthcareperspective

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Defendingreality:

Truthinanageofsyntheticmedia

Inthemoderndigitalera,thecreationoffake

mediausingadvancedAItoolshasopenedanew

dimensioninthedistortionofinformation.Thishas

createdseriousproblemsformanydifferentsectors,includinghealthcare.AsAItechnologycontinuesto

improve,it’sbecomingeasierthanevertogenerate

realisticbutcompletelyfalsifiedaudio,visuals,and

text.Theconsequencesforthistypeofmisinformationareimmense.

Healthcareorganizations,whichdependontheaccuracyandtrustworthinessofdata

forpatients,findthemselveshavingtoprotectthetruthandmitigatethespreadof

misinformation.Thistrendillustratestheneedforstrongcyberdefensesandmore

sophisticatedmethodstohelpdetectandcountertherisksposedbythesetechnologies.

Formanyhealthcareprovidersandpayers,thesituationisespeciallycritical.Healthplans

faceuniquechallengesasthepossibilityoffakemediacanleadtoalteredclaimsdata,

resultinginfinanciallossesandcompromisedmembertrust.Similarly,providersmust

safeguardclinicaldatatohelpensurepatientsafetyandcareintegrity.Assuch,thistrendhasamultitudeoflayers.It’snotonlyaboutsecuringdatabutalsoaboutmaintainingthetrust

anddependabilityofpatientsandproviders.ThechallengeisincreatingandimplementingeffectivestrategiestohelpfightevolvingthreatswhilesupportinginnovationandusingthebenefitsofAIethically.

Getingstarted

•Enhanceyourbusiness’scyberhygiene.StrengthenbasiccyberdefensemechanismstohelpprotectagainstconventionalandAI-poweredthreats.Regularcyberupdates,

rigorousphishingtraining,andstrongpasswordpoliciesshouldremainfoundationalforallhealthcareorganizations.

•Implementadvanceddetectiontools.DeployAI-drivensecuritytoolsthatcanhelpdetectanomaliesinyoursystemsandidentifypotentialthreatsfromsyntheticmedia.

•Establishrobustdatagovernance.Createcomprehensivedatagovernanceframeworkstohelpensuredataintegrityandmonitortheflowofinformation,preventingthe

unauthorizeduseofsensitivedatainsyntheticmedia.

•Promoteawarenessandeducation.Conductregulartrainingsessionstohelpall

stakeholdersacrossyourorganizationbetterrecognizethesignsofsyntheticmediaandunderstandtheimplicationsofAIincybersecurity.

TechTrends2024|Ahealthcareperspective

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Defendingreality:

Truthinanageofsyntheticmedia

Trendinaction

Tohelpcombatthespreadingofsyntheticmediainhealthcare,onepotentialuseful

methodistouseAI-poweredsystemsthatcancheckthevalidityofmedicalimagesand

patientrecords.ByusingAItoolsthatcanexaminepatternsandspotchanges,healthcareinstitutionscanavoidthetamperingofimportantdata,makingsurethatclinicalchoicesarebasedonreliableandunalteredinformation.Thismethodcanhelpenhancetheconfidenceindigitalsystemsandimprovetheoverallsecuritypositionoftheorganization.

RELEVANCE

4

Therelevanceofthistrendishighlightedbytheincreasingsophisticationofcyberattacksandthepotentiallycatastrophicconsequencesofmisinformationinhealthcare.

READINESS

4

Healthcareorganizationsrecognizethe

importanceofdefendingagainstsynthetic

media,yetthereadinesslevelindicatesthatfullpreparednessrequiresfurtherdevelopment

andintegrationofadvancedtechnologies.

“Ourclientsareconcernedaboutthenextwaveofcyberthreats,includingthosedrivenbyAI,buttheimmediatefocusremains

onstrengtheningthebasics—likesecuringagainstphishingandpasswordhacks.There’sanacknowledgmentthatas

AItechnologiesbecomemore

accessible,thecomplexityand

frequencyofAI-drivenattackswillincreaseexponentially,requiringmoreadvancedsolutionsatscale.”

—JimmyJoseph,principal,

DeloitteRisk&FinancialAdvisory

Relatedinsightsandperspectives

•LifeSciencesandHealthCareIndustryFacesCybersecurityPerfectStorm

•ShieldUp:7StrategiestoRepelHealthCareCyberattacks

•CodeGreen:Alifesciencesandhealthcarecybersecuritypodcastseries

•DeloitteCybersecurityThreatTrendsReport2024

Relatedservices

•CyberRiskServices

•CyberStrategy

TechTrends2024|Ahealthcareperspective

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Coreworkout:

Fromtechnicaldebttotechnicalwellness

Therequirementtomovefrommanagingtechnicaldebttopursuingtechnicalwellnessisintensifyingashealthcareorganizationsstrivetokeeppacewithrapidly

evolvingtechnology.Atthesametime,theyalsomust

dealwiththelimitationscreatedbyoutdatedlegacy

systems,alsoknownas“technicaldebt.”Themore

technicaldebtanorganizationhascanseriouslyimpedeitsabilitytoprovidehigh-qualitycareandinnovate

effectively.Technicaldebtcanhavenegativeimpactsontheoperationalcapabilitiesofhealthsystemsandhealthplansandtheircompetitiveadvantageand

marketposition.

Theideaofa“coreworkout”involvesathoroughassessmentandimprovementofexistingITinfrastructuretohelpboostITperformanceandlowerrisks,ultimatelyleadingtoimprovedpatienthealthoutcomes,experiences,andoperationalefficiencies.

Thechangetotechnicalwellnessdoesn’tonlydependonreplacingoldsoftwareorfixing

systems.Italsomayrequireleveragingacomprehensiveapproachtohelptransformthetechnologicalfoundationofhealthcareorganizations.Byprioritizingtechnicalwellness,

healthsystemsandhealthplanscanmakesurethattheirtechnologiesenableandimprovetheirmission,ratherthanlimitit.Thisstrategicshiftislikelyvitalfororganizationsthatwanttothriveinanincreasinglydigit