职场人际联结指数：AI+如何重塑工作中的人际互动+The+Human+Connection+Workplace

ReportTheHuman

Connection

WorkplaceIndex

HowAIisshapinghumaninteractionatwork.

TableofContents

ExecutiveSummary3

WorkplaceAIIsBoostingPerformance,

ButMayBeErodingHumanConnections

6

AIHasBecometheEasiest

ColleaguetoTalkTo

8

GenZ:TheLeadingIndicatorforthe

NextDecadeofWork

1

0

MakingWorkMoreEfficientand

MoreHuman

1

2

Methodology14

2TheHumanConnectionWorkplaceIndex

3TheHumanConnectionWorkplaceIndex

Executivesummary.

AIismakingworkbetterinwayspeoplecanfeelimmediately.Employeesreporttheyareworkingfaster,aremoreproductive,feellessburnedout,andareincreasinglyconfidentintheirabilitytosucceedatwork.

Acrossindustries,organizationsareracingtoadoptAItoolsthat

streamlineworkflows,reduceadministrativeburden,andhelpemployeesfocusonhigher-valuetasks.ThepromiseofAIacceleratingworkisno

longertheoretical.It’salreadyreshapinghowworkgetsdone.

EmployeesreportheightenedproductivityandconfidencewithAItools.Percentageofemployeeswho:

ReportdecreasedburnoutrisksinceAIadoption

86%

Feelmoreproductive

64%

SayAIhasincreasedtheirconfidenceto

succeedinfutureroles

62%

4TheHumanConnectionWorkplaceIndex

Alotofthatvaluecomesfromonething:Alisexceptionalatremoving

friction.Whetherit’sthetimespentsearchingforananswer,thebackandforthofideation,ortheeffortofgettingstartedonahardtask,Alhelps

smoothitallout.

Albeitunintentionally,peopleareusingAltosmoothoutotherareasof

friction,too.Brainstormingwithcoworkers.Askingacolleagueforadvice.Workingthroughdisagreements.Quintessentialmomentsofworkplace

connectionhappeninsidethosesmallfrictions.They’rethetextureof

workingwithotherpeople.Andtheyopenupopportunitiesformentorship,collaboration,learning,innovation,andmore.

lncreasingly,though,peoplearereplacingthesemomentsbyinteractingwithAl.Alfeelsfaster,easier,moreavailable,and,formanyemployees,emotionallysafer.They’realsoturningtoAl—nottheircolleagues—for

support:one-thirdofemployeessaytheyhavepersonalconversationswithcolleaguesonlyonceaweekorless.Someneverdo.

eesrarelyorneverhaveconversationswithcolleaguesthatgobeyondtransactionalwork-relatedtasks

ManysaytheypreferinteractingwithAlbecauseitfeelsjudgment-free.OtherssayAlismorepatient,moreaccessible,andlesssocially

demandingthanhumancoworkers.lnsomecases,thesametechnologymakingemployeesmoreeffectivemayalsobeweakeningthehuman

relationshipsthatmakeorganizationsinnovative,collaborative,andresilientovertime.

Therealimpact,though,mightbemoreimmediate:14%ofemployeeshavetakentimeoffduetolonelinessorisolationinthepastyear.

Unchecked,beyondtheobvioushumantoll,thiscoulddirectlyerodeproductivityandprofit.

TheseimplicationsareespeciallyvisibleamongdigitallynativeGenZemployees.Manystartedtheircareersremotelyduetothepandemic,withfewerofthein-personinteractionsthatpreviousgenerationsreliedontobuildpeerrelationshipsandfindtrustedprofessionalmentors.

GenZersarealsotheheaviestusersofAlbyawidemargin,with81%usingAldailycomparedto55%ofGenX.

5TheHumanConnectionWorkplaceIndex

3thingsleadersneedtoknowtofoster

connectionatwork.

1WorkplaceAIisboostingperformance,butmay

beerodingconnections.

Connectionisshiftingfromsomethingthathappens

organicallyatworkto

somethingleadersmustintentionallydesign.

2AIhasbecometheeasiest

colleaguetotalkto.Less

friction.Moreaffirmation.

Manyemployees,especiallyyoungerones,turntoAI

insteadoftheircolleaguesforadviceandcompanionship.

3GenZisanearlyindicatorofwherethisisheaded.

81%ofGenZersuseAIdaily,butmanyreportdifficulty

navigatingsocialinteractionsatwork.Thisiswhere

intentionalworkforcedesignwillbekeyasAIadoptionaccelerates.

Whenafast,capable,judgment-freethoughtpartnerisavailablefromdayone,thecalculusofwhentoaskacolleagueshifts.Theresultisa

cohortthatishighlycapableofworkingwithAI,yetstillworkingouthowtointegratewiththeircolleagues.Thismakesthemtheclearestsignalinthedatasetofwherethingsneedtoshift—andwhereintentional

designwillpayoff.

Inthisinauguralstudy,Workdaysurveyedmorethan2,100employeesgloballytoexploretheemergingtensionbetweenAI-drivenefficiencyandhumanconnectionatwork.TheresearchrevealshowAImay

bereshapingcollaboration,communication,trust,andworkplace

relationships,aswellaswhatleaderscandotoensurethatthefutureofworkremainsnotonlyproductivebutdeeplyhuman.

TheHumanConnectionWorkplaceIndex.

AsAIbecomesembeddedineverydayworkflows,leadingorganizationsarebeginningtoaskanurgentquestion:HowisAIimpactinghuman

connectionatwork?

TheHumanConnectionWorkplaceIndexwasdevelopedtoanswerthatquestion,gauginghowAIisimpactinghumanrelationshipsin

theworkplaceovertime.ThesurveywillbeconductedandpublishedeverysixmonthsinordertotrackchangesataratethatkeepspacewithAIadoption.

Highworkplace

connection

Employeesexperienceapositiveimpacton

workplacerelationshipswiththeuseofAI,

reportinghightrustincolleagues,astrong

senseoforganizationalbelonging,and

easeofmakingfriends.Theirfrequencyof

lonelinessislowtononexistent.

Medium

Employeesexperiencesomerelationship

workplace

barrierswhenAIisimplemented,reporting

connection

lowtrustincolleagues,astrongsenseof

organizationalbelonging,andamoderate

easeofmakingfriends.Theirfrequencyof

lonelinessislow.

Lowworkplace

Employeesexperiencefurtherrelationship

connection

barrierswhenAIisimplemented,reporting

lowtrustincolleagues,alimitedsenseof

organizationalbelonging,anddifficulty

makingfriends.Theirfrequencyofloneliness

isthehighestofthethreecohorts.

6TheHumanConnectionWorkplaceIndex

WorkplaceAIis

boostingperformance,

butmaybeeroding

humanconnections.

AIismakingemployeesmoreproductiveandconfidentandlessburnedout—butthesametoolsgivingpeopletimebackseemtobereshapinghowtheyconnect.

Accordingtotheresearch,employeeproductivityandconfidencearesoaring:86%ofemployeessayusingAIhashelpedthembecome

moreproductive.Andnearlytwo-thirds(64%)sayAIhasincreasedtheirconfidencetosucceedinfutureroles.

AIiseasingemployeeburnout,too.Manyemployees(62%)agreethatsincetheystartedusingAI,theirstressorburnoutriskhasdecreased.Partofthereasonisthey’regainingtimebackintheirday.

ofemployeesbelieveAIhasfreeduptimeforhumanconnection,

butonly28%areactuallyusingsavedtimeoncollaboration,

networking,orteamstrategy

Andthat’sgreatforproductivity.Butwe’resocialbeings.So,whoarewechattingwithinstead?TheanswerisAI.

7TheHumanConnectionWorkplaceIndex

Workdayresearchshowsthatinmomentsofneed,employeesarenowturningtoAIforanswers.Whenfacedwithadifficultsituationatwork,39%ofemployeessaytheyarejustaslikelytoturntoAIastheyareacolleague.Morethanhalf(54%)trytohandleacomplexproblemon

theirownfirst,butnearlyone-thirdsaytheythenturntoAIforhelpoverseekingoutacoworker.

Morethanthree-quartersofemployeesseekadvicefromAI.Inthelast12months,employeeshaveusedanAItoolto:

76%

Getadvice

52%

Brainstorm

31%

37%

20%

SeekAskforcareerPrepareforadifficult

companionshipmentorshipconversationwithacolleague

AIuseispermeatingday-to-dayinteractions,too.Whilehalfofemployees

saidthatusingAItoolshasmadenoimpactontheirsenseofconnectednessorlonelinessatworksincethewidespreadadoptionofAI,somepeople(16%)saytheyfeellessinterestedinsmalltalk.Otherssaytheystrugglemore

withreadingsocialcues(10%)andfeelmoreanxiousaboutspontaneousconversations(9%).

One-third(33%)ofworkersrarelyorneverhaveconversationswith

colleaguesthatgobeyondtransactionalwork-relatedtasksinagivenweek,andfewerthanhalf(46%)finditeasyorsomewhateasytomakefriendsatwork.Despitethis,45%ofemployeesreportthatusingAItoolsforworkhasmadetheirpersonalrelationshipswithcolleaguessomewhat(40%)ormuch(5%)better,perhapsduetotherolethesetoolsareplayinginproviding

adviceinnavigatingdifficultinterpersonalsituations.

AsAIanswersmoreofthequestionsemployeesusedtoturntocolleagues

tohelpanswer,thesmallmomentsthathavehelpedbuildtrustinside

organizationsarebecomingoptionalratherthanautomatic.Theystillhappen.Buttheymusthappenbydesignnow,notbydefault.

8TheHumanConnectionWorkplaceIndex

AIhasbecomethe

easiestcolleague

totalkto.

AIisbecomingthepathofleastsocialresistance.Whetherit’s

problem-solving,answeringquestions,seekingfeedback,orcopingwithemotions,employeesareincreasinglyturningtoAIforfrictionlesshelp.

AI:Thejudgment-freecolleague.

Inthepastyear,morethanhalfofemployeeshaveturnedtoAIforhelpbrainstorming.Why?Speedandaccessibilityarelikelyfactors.But

soisperception.Morethanone-thirdofemployeessaytheypreferbrainstormingwithAIoverahumancolleaguebecausetheformerwon’tjudgethem.

37%

ofemployeespreferbrainstormingwithAIratherthana

humancolleagueforfearofjudgment

1in10employeesfeellessconfidentconsultingcolleaguesforinputandhelpsinceAItoolswereintroduced,andonly10%saytheywouldfeel

extremelyconfidenthandlinginterpersonalsituationsatworkiftheylostaccesstoAItools.

Morethanaquarterofemployees

trustAImoreforunbiasedfeedback.

WhyisAIabetterear?Partofthereasonispsychologicalsafety:17%of

employeessaytheydon’tfeelsafewithintheirteamstoshareideas,makemistakes,ordisagreewiththeircolleagues.

Stillothersjustwantaffirmation:nearlyhalfofemployeesoftenoralwayschooseAIbecauseitcompletestasksfasterwithoutchallengingtheir

ideas.Butfasterdoesn’talwaysmeanbetter.OtherrecentresearchfromWorkdayshowsthatwhilemanyorganizationsarerealizingAI-poweredefficiencygains,roughly37%ofthetimesavedthroughAIisbeingoffsetbyrework.

Indeed,takingthetimetochallengeeachother’sideasiskeytoinnovationandhigh-qualitywork.Butemployeesaredeviatingfromthatpathmoreandmore:48%saytheytrustAIandtheircolleaguesequallyforunbiasedfeedbackontheirwork,butoveraquarter(27%)saytheytrustAImore.

44%

ofemployeesoften

oralwayschooseAI

becauseitcompletes

tasksfasterwithout

challengingtheirideas

9TheHumanConnectionWorkplaceIndex

Employeesfeelgreatergratitudefor—andpatiencefrom—AI.

HowdoemployeesfeelaboutthehelptheygetfromAI?Inaword:grateful.Moregrateful,infact,thantheyarefortheircoworkers’support—6in10

(60%)employeessaytheyaregreatlyorcompletelygratefultowardAI,while56%feelthesametowardtheirhumancolleagues.

Perceivedpatiencelikelyplaysarolehere.Whenitcomestohaving

patience,employeessayAIisonceagainthewinner—byanevenwider

margin.Morethan7outof10employeessayAIisgreatlyorcompletely

patientwiththem.Only56%ofemployeessaytheircoworkersawardthemthesamegrace.Aquarter(25%)ofemployeesdon’tturntocolleaguesforfeedbackbecausetheydon’twanttobotherthemunnecessarilyorfeel

theyaretoobusy.

71%

Morethan7in10employeesfeelAIisgreatlyorcompletelypatientwiththem.Just56%feelthe

samewayabouttheircoworkers.

Theimplicationsofoverreliancearen’tlostonfolks.

Nearlyone-third(30%)ofemployeessaythatsincetheintroductionofAItoolsintheirworkplace,theyhaveexperiencedoneormoreofthefollowing:

•Lesspatienceforsmalltalk

•Strugglingmoretoreadtheemotionaltoneandnon-verbalcuesoftheircolleagues

•Feelingmoreanxiousaboutspontaneousphonecallsordrop-ins

•Feelingtheirabilitytoresolveconflictwithoutdigitalmediationhasdeclined

Forleaders,theseearlyindicatorsshowthatnowisthetimetoestablishguardrailstokeeptheproductivitygainsofAI,whileprotectingthe

humanrelationshipsthatdriveinnovation,collaboration,andperformanceintheworkplace.

10TheHumanConnectionWorkplaceIndex

GenZ:Theleading

indicatorforthenext

decadeofwork.

Ontheonehand,theresearchshowsGenZishighlycapableofworkingwithAI.They’releadingthechargewithdailyuse:81%ofGenZersuseAIonaday-to-daybasis,comparedwith57%ofmillennialsand55%

ofGenXers.

Ontheotherhand,they’restillworkingouthowtointegratewiththeircolleagues.

It’snotdifficulttoseewhy.They’redigitalnatives—thefirstgenerationenteringtheworkforcewithsmartphonesandsocialmediaasapartoftheirdailylives.Butthey’vealsofaceduniqueworkplacechallenges.Manyenteredtheworkforceduringapandemicwithwork-from-homemandatesinplace.

Withoutthein-officeritualsoldercolleagueslearnedfrom(think:

shadowingamanager,overhearinghowadealgetsdone,orcasuallychattingafterameeting),GenZersarestillworkingthroughhowtoleanontheircolleaguesandbuildsharedtrust.

Inaddition,GenZsawthetypesofrelationshipstheirparentshadwithwork—andtheyarecreatingnewboundaries.Seeingtheimpactsof

layoffsandrecessions,manyGenZersdon’twanttofeelbeholdentoanorganizationthatmaynothavetheirindividualbestinterestsinmind.

ThatmayexplainwhyGenZersaretheleastconnectedgenerationintheworkplace.Accordingtotheresearch,GenZis12timesmorelikelythanGenXtofeelcompletelydisconnectedfromcolleagues,and16times

morelikelytosaythattheydon’ttrustthem.

Morethan4in10GenZemployees(41%)rarelyorneverhave

conversationswithcolleaguesthatgobeyondtransactionalwork-relatedtasksinagivenweek,comparedto33%acrossallgenerations.And32%ofGenZerssaytheydon’thavecolleaguestheytrustenoughtotalkaboutthingsgoingonintheirpersonallives,comparedto19%formillennials

and20%forGenXers.

32%

ofGenZerssaythey

don’thavecolleagues

theytrustenoughtotalkaboutthingsgoingonintheirpersonallives

11TheHumanConnectionWorkplaceIndex

Withoutcolleaguestheycantrust,youngeremployeesfeelisolated.

Nearly20%ofGenZreportfeelinglonelyatworkoftenorveryoften,

39%finditdifficulttomakefriendsatwork,and12%saytheydon’thaveagroupoffriendsatwork.Thesefeelingssometimesleadtoneedingamentalhealthday:20%ofGenZershavetakentimeoffduetolonelinessorsocialisolationinthepastyear.

GenZersaremostlikelytosaytheworkplaceislonely.

GenZis:

7x

aslikelyasGenXtofeelmorelonelysinceAI

toolswereintroducedintheworkplace

8x

aslikelyasGenXtofeellonelyatwork

WheredoesAIcomeintoplay?Itcanbeadouble-edgedsword.

Approximately1in5GenZers(21%)saytheyfeelmorelonelysinceAItoolswereintroducedintheworkplace.Just6%ofmillennialsand3%ofGenXerssaythesame.Perhapsthat’swhymorethanhalf(51%)ofGenZersreporttheyhaveusedAIforcompanionship.

GenZisshowingus,inrealtime,thechallengesthatearlyAIadoptersface.Over20%ofGenZerssayAItoolshavemadetheirpersonalrelationshipswithcolleaguesworse.Theyalsofeellessconnectedtocolleaguesthan

theydid3yearsago.

Thiscouldbeanearlysignalofanatrophyofworkplacesocialskills.

SinceusingAI,someGenZerssaytheystruggletonavigateinterpersonalsocialsituations,5timesmorethanwhatGenXersreported(20%vs.4%).PerhapsduetotheirheavieruseofAItools,GenZisalsotwiceaslikely

thanmillennialsorGenXtoworrythattheirrelianceonAIiscausingtheirjob-relatedskills—suchaswritingandcriticalthinking—toweaken.

By2030,GenZwillbenearlyone-thirdoftheworkforce.Thismakes

themtheclearest—andmostpressing—signalinthedatasetofwhereintentionaldesignpaysoff.Thegoodnewsis43%ofGenZersbelievethatAIwillmaketheirworkrelationshipssomewhatormuchstrongerinthenext12months,givingleadersanopportunitytointentionallydesignopportunitiesforconnectionwithagenerationclearlycravingit.

12TheHumanConnectionWorkplaceIndex

Makingwork

moreefficient

andmorehuman.

AIismakingemployeesfaster,moreconfident,andmoreproductivethaneverbefore.Butasworkbecomesmoreefficient,employeesarespendinglesstimeturningtooneanotherforhelpandsupport.

Humanconnectionisn’tjustaculturalnice-to-have.Itshapescollaboration,innovation,trust,andlong-termengagement.IfemployeesincreasinglyturntoAIinsteadofeachother,workplacesriskbecomingoperationallyefficientwhilesociallyfragmented.

Instead,organizationsmustactivelyprotectthehumandynamicsthatmakegreatworkpossible.

Forexecutives:ThefutureofworkneedsmorethananAIstrategy.

MostorganizationsarefocusedonscalingAIadoption,improvingefficiency,andunlockingproductivitygains.Butfewareaskingwhathappensto

organizationalculturewhenAIbecomesthepathofleastsocialresistance.

IfemployeesincreasinglyavoidhumaninteractionbecauseAIfeelseasier,safer,orlessemotionallydemanding,organizationscouldseelong-termconsequences,suchasreducedcollaborationacrossteamsorlower

socialtrust.

ThegoalisnottoslowAIadoption.It’stoensureproductivitygains

don’tunintentionallyhollowoutthehumansystemsunderneaththe

organization.Organizationsthatnavigatethisshiftsuccessfullywilltreat

humanconnectionasinfrastructure—somethingessentialtoperformance,resilience,andlong-terminnovation.

13TheHumanConnectionWorkplaceIndex

Formanagers:Designworkthatbringspeopletogether.

Managerssitatthefrontlineofthisshift,especiallyasyoungeremployeesentertheworkforcealreadyaccustomedtointeractingwithAIdaily.

Formanyemployees,particularlyGenZ,AIcanfeelemotionallyeasier

thanpeople.ButifAIbecomesthedefault,employeesriskmissingtheveryexperiencesthatbuildcommunicationskills,confidence,andprofessionalrelationshipsovertime.Thepositivesideisthat48%ofemployeesbelieveAIwillmaketheirworkrelationshipsstrongerinthenext12months.Thisisanopportunityformanagerstoleaninandmakeitpossible.

Managerscanintentionallydesignopportunitiesforhumanconnectionintotheflowofwork,suchas:

•Cross-functionalbrainstormingsessions

•Collaborativeproblem-solvingworkshops

•Peerfeedbackdiscussionsconductedfacetoface

•Socialactivitiesthatencouragevulnerability,humor,andtrust

Leadersshouldalsocoachemployeesthroughdifficultinterpersonal

momentsinsteadofallowingAItobecomethemediator.Feedback,

disagreement,negotiation,andcollaborationarealllearnedhumanskills.Avoidingthemmayreduce