2026年无线技术现状报告：释放乘数效应-AI时代战略无线投资如何推动企业增长

StateofWireless2026

UnlockingtheMultiplierEffect:HowStrategicWireless

InvestmentsDriveEnterpriseGrowthintheAIEra

Contents

©2026Ciscoand/oritsaffiliates.Allrightsreserved.

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Executivesummary

Theopportunity:

Wi-Fiasastrategicgrowthengine

Investmentmomentumcontinuesto

accelerateasthebenefitsarerealized

Expandingusecasesdrivenewinfrastructurerequirements

Themultipliereffect:Wi-Fidrivesmeasurablebusinessvalueacrossmultipleareas

Wirelessstrategyinaperfectstorm:NavigatingtheAIparadoxandthe

barrierslimitingROIrealization

DefiningthewirelessAIparadoxandwhyitmatters

Infrastructureatacrossroads:BridgingtheWi-Fiperformancegap

Barrier1:Operationalcomplexityoverwhelmscurrentcapabilities

Barrier2:Wirelesssecurityundersiege―IoTsprawlmeetsAI-poweredattacks

Barrier3:WirelesscompetitionforAIskills

Resolvingtheparadox:

RecommendationsformaximizingROI

Methodology

CiscoStateofWirelessReport|2

Executivesummary

Wi-Fiisastrategicgrowthengine―deliveringmeasurablereturnsacrossmultiplebusinessdimensionssimultaneously.This“multiplier

effect”distinguisheswirelessfromotherIT

investmentsthattypicallyoptimizeforasingleoutcome.In2026,asorganizationsfacetheinflectionpointofconnectivitydemandand

AI-driventransformation,strategicwirelessinvestmentsareprovingtobeacatalystforenterprise-widesuccess.

Theevidenceiscompelling:morethanthree-quartersoforganizationsreportoperationalefficiencygains(78%),

seeemployeeproductivityimprovements(75%),and

reportenhancedcustomerengagement(75%),while

almost7in10(68%)experiencepositiverevenueimpactsfromwirelessinvestments.Whenorganizationsprioritizewirelessstrategically,theyachievereturnsthatcompoundacrosstheenterprise―atruemultipliereffect,withonenetworkdeliveringmultiplebusinessoutcomes.

However,thisopportunityemergesalongsidemounting

complexity.Organizationsmustadapttodiverse

connectivityneedsandsupportagrowingspectrumof

usersanddevices―fromemployeesandcontractors

toautonomousrobots,smartsensors,andAI-powered

applications.Newusecasesappeardaily,andITteams

arechallengedtokeeppace.ThisinauguralCiscoreportexplorestheglobalstateandfuturetrendsofwireless

enterprisenetworking,revealinga“wirelessAIparadox”withAIasboththeleadingdriverforwirelessreturnon

investment(ROI)andtheprimarysourceofescalating

challenges.ThereportisgroundedinWi-Fiastheprimaryenterpriseconnectivitylayer,whileexaminingthebroaderwirelessecosystemitenables,includingAI-driven

applications,IoTandOTenvironments,andemergingenterpriseusecases.

Wesurveyed6,098wirelessprofessionalsfromacrosstheworldwhoagreethatAIsimplifiesoperationsandcanfreeupover850hoursperITperson,peryear.But

simultaneously,AIischallengingtheirinfrastructure,thenumberonesecuritythreat,andthebiggesttalentrisk.

Legacyinfrastructureplusthreekeyinterconnected

barriersmustbeaddressedtoresolvethisparadoxandunlockthefullmultipliereffectofwireless:

1.Solvingoperationalcomplexity.

98%oforganizationsreportincreasedcomplexity,drivenbyfactorslikeorganizationalmergersandtheproliferationofIoTworkloads.MostITteamsremaintrappedinreactiveticketmanagement.While81%ofwirelessleaderspreferAItosimplifyoperations,only29%haveachievedhigh-

levelimplementation.

2.Mitigatingintensifyingsecuritythreats.

AI-generatedattacksaretheleadingdriverofincreasedwirelesssecurityrisk.Overhalfoforganizations(58%)haveexperiencedfinanciallossesfromwirelesssecurityincidents,with50%ofthemexceedingUS$1million

annually.Overathird(36%)ofaffectedorganizationsreportcompromisedIoTorOTdevicesastheculprit,representingasubstantialthreattoWi-FiasthemostcommonconnectivitytechnologyforIoT.

3.Addressingtalentshortages.

Ashortfallofqualifiedstaffamplifiescomplexityandthreatvectors.Nearly9in10(86%)wirelessleadersstruggle

tohireprofessionals,driving70%highersecurityincidentcostsandtrappingteamsinreactiveoperations.While

ITtalentgravitatestowardAIandcybersecurity,wirelessteamsneedadvancedAIexpertisetofullyrealizethe

benefitsofmodernwireless.

Thesebarriersareintertwined,compoundingriskandmakingholisticactionessential.

Organizationsthatsuccessfullyaddresslegacy

infrastructureandthethreebarrierstogethercanunlocksignificantopportunities,becomingfourtimesmorelikelytoachievestrongwirelessROI(4:1orhigher).Strategicwirelessinvestmentsyieldmeasurable,compounding

returnsacrossmultipledimensions.Thisexplainswhy

wirelessinvestmentmomentumcontinuestoaccelerate,especiallyasAIusageexpandsandinnovationsadvance.

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Ourresearchidentifiesfourkeyrecommendationstocapturethemultipliereffect:

1.AccelerateyourWi-Firefreshtimeline.

2.GetonthepathtoAIandautomation.

3.Prioritizeholisticsecuritymodernization.

4.Buildandenhancewirelesstalent.

Nowisthetimetodrivecompetitiveadvantage.

Organizationsthatactdecisivelyandholistically

―byaddressinglegacyinfrastructure,simplifying

operations,mitigatingwirelesssecuritythreats,and

augmentingtalentwithtechnology―willpositionWi-Fiasastrategicgrowthengineforthenextdecade.

OrganizationsinvestingholisticallyinAI,automation,modernsecurity,andcertifiedexpertisehaveanedgeonthosethatdonot:

+4x

3%

morelikelytoachievestrong

returnsonwirelessinvestments

higheraverageROIonwirelessinvestments

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Theopportunity:

Wi-Fiasastrategicgrowthengine

Investmentmomentumcontinuestoaccelerateasbenefitsarerealized

ThebusinesscaseforWi-Fiinvestmentisnowundeniable.OrganizationsareseeingmeasurableROIandtherise

ofbusiness-criticalAIdeploymentsamplifytheneedformoreresilient,higherperformingWi-Fi.Wirelessbudgetsaregrowingaccordingly,atrendthatwilllikelyintensifyintheyearsahead.

Eightin10organizationsincreasedwirelessinvestment

overthepastfiveyears,with29%implementingsignificantbudgetaryincreasesof50%ormore.What’smore,82%forecastthatwirelessbudgetswillcontinuetorise,with

overathird(35%)expectinginvestmentincreasesof50%ormoreoverthenextfourtofiveyears.Thisisaclear

signalthatwirelesswillplayanincreasinglycriticalroleinenterprisestrategy.

Thisaccelerationextendsbeyondaggregatespending.Threetimesasmanyorganizations(32%)expecthighreturnsfromwirelesstechoverthenexttwoyears

comparedtotheprevioustwo.Thistrajectoryisdrivenbyusecasesthatareincreasinglywireless-first

(seepage10).

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Thepaceofwirelesschangeisincreasingacrossindustriesandmarkets

>50%budgetincreaseoverpast4–5years>50%budgetincreaseovernext4-5years

Topindustriesby%predicting>50%budgetincreases

NaturalResources(e.g.oil,mining,forestry)

Transportation

Businessservices(e.g.Accounting,ConsultingorResearch)

Retail

FinancialServices

GovernmentandPublicServices

Wholesaling

Manufacturing

TechnologyServices(Hardware/Software)

Engineering,Design,orArchitecture

31%

42%

27%

42%

34%

40%

22%

38%

30%

37%

34%

37%

24%

35%

28%

34%

32%

33%

25%

32%

Topmarketsby%predicting>50%budgetincreases

Indonesia

36%

60%

India

39%

50%

Philippines

35%

50%

UK

33%

50%

Brazil

38%

48%

SouthAfrica

33%

48%

UAE

34%

46%

Malaysia

39%

44%

Mexico

37%

43%

SaudiArabia

36%

43%

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Capitalexpendituretypicallyaccountsfor61%ofwirelessbudgetsonaverage,withtheremainderallocatedtooperationalexpenditure.

Thecompositionofwirelessbudgetsfurtherrevealsorganizationalpriorities.Organizationscitereducingoperationalriskastheirnumberonebudgetpriority,followedbysecurityenhancement.Therelativelyevensplitacrosstheseprioritiessignalsthatorganizationsareweighingtheopportunitiesandrisksofwireless

inalmostequalmeasurewhenmakinginvestmentdecisions.

Thisincreasedinvestmentisdirectlyenabling

organizationstodeployWi-Fitomeetchanging

businessneedsandaddressemergingAI-poweredusecases.

Topinvestmentdriversfornextwirelessinvestment

Reduceoperationalriskandenhancesecurity

61%

Increaseemployeeproductivity

60%

Improvecustomeranduserexperience

59%

Provideusefuldataforbusinessoperationsand/ordecision-making

57%

Reduceoperatingcosts

57%

High-ROIexpectationsforwirelessareaccelerating

NearlythreefoldincreaseoforganizationsexpectingROIof4:1orhigher

%oforganizations

40%

32%

30%

20%

11%

10%

0%

PasttwoyearsNexttwoyears

Averageannualwirelessspend,

byorganizationsize

$6.15M

$9.63M

$12.74M

$19.94M

$39.01M

250–499

500–999

1,000–4,999

5,000–9,999

10,000+

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Expandingusecasesdrivenewinfrastructurerequirements

Thebreadthanddiversityofwirelessusecasesnowextendacrossentireorganizations,furtherillustratinghowwirelesshasbecomefoundationaltohowmodernenterprisesoperateandcompete.

Nolongerrelegatedtoemployeeconnectivityuse

cases,Wi-FienableseverythingfromcriticalAI

workloadstophysicalsecurity,customerexperience,andoperationalintelligence.Thisexpansionofwireless“purpose”createsnewperformanceandreliability

demandsthattraditionalinfrastructurecannotmeet.

Morethanaquarteroforganizations(28%)have

alreadydeployedAIworkloads.Thisfigureis

estimatedtoclimbtooverthreequarters(79%)by2027,withanadditional29%inpilotstageand22%planningdeploymentoverthenext12months.ThisrapidtrajectoryfurtherhighlightsthatAIdeploymentisindeedthedefiningusecasefornext-generationwirelessinfrastructure.

Whilecoreusecasessuchaswirelessforphysical

securityarealreadywidelydeployed,thenextphaseofwirelessgrowthisbeingdrivenbyemerging

applicationsthatdependonhigh-performing,resilientnetworks.Organizationsareincreasinglypilotingor

planningwirelessinvestmentstosupportautonomoussystemsandrobotics,smartfacilitiesandenergy

management,spaceanalytics,andimmersivecollaboration.

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Organizationsareleveragingwirelessacrossanarrayofusecases

Currentlydeployed(%)

Planningtodeploy(%)

45%

50%

51%

54%

54%

53%

55%

57%

57%

57%

59%

61%

60%

62%

50%

44%

43%

43%

43%

42%

42%

41%

41%

41%

38%

38%

37%

36%

Autonomoussystems&robotics

Space&

optimization(footfall,etc.)

analytics

Smartfacilities&energymanagement

High-definitionstreaming

Immersivecollaboration&training

wayfinding

Indoor

Supplychain&inventoryintelligence

AIapplications&workloads

Operationalvisibility&flowanalytics

Real-timeasset&tracking

equipment

InternetofThings

Guestwireless

Customer&userenhancement

experience

Physicalsecurity(CCTV)

Currentfootprint=Deployed+Pilotstage

Futureexpansion=Plannednextyear+Plannedinnext2–5years

Wirelessleaderscitefiveprimarydriversofincreased

wirelessdependencefortheseusecases.SupportingthegrowthoftheInternetofThings(“IoT”)ranksastheleadingdriver,followedbyincreasedusermobility,bring-your-

own-deviceadoption,andhigh-bandwidthapplication

adoption,includingreal-timecollaboration,AIworkloads,andoperationaltechnologyrequirementsforpoint-of-salesystemsandmanufacturing.

Thesedriversreflectaconcertedindustrytransformationaffectingtheentireenterpriselandscapesimultaneously.IoTproliferation,remoteworknormalization,high-

bandwidthapplicationadoption,andAIdeploymentareoccurringacrosseverygeographyandindustry.This

commonpressurefurtherexplainswhyorganizations

areincreasingwirelessinvestments,andtheymust

continuetoinvesttotakeadvantageofthemultitudeofopportunitiespresentedbyWi-FiamidAIadvancementsandtransformationandmaintainacompetitiveedge.

Keydriversofgrowingwirelessdependence

IncreaseinIoTandSmartDevices(e.g.

sensors,cameras,smartbuildingcontrols)

IncreaseinusermobilityandBYOD(e.g.supportinghotdesking)

Adoptionofhigh-bandwidthapps(4K/8Kstreaming,AR/VR,realtimecollaboration(e.g.Teams/Zoom/Webex)

AIworkloads

SupportingOTrequirements(wirelesspointofsale,warehousescanners,andmanufacturingrobots)

63%

55%

52%

44%

23%

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Themultipliereffect:Wi-Fidrivesmeasurablebusinessvalueacrossmultipleareas

Wi-Fihasevolvedintoastrategicgrowthengine,

deliveringtangiblereturnsacrossmultipledimensions.

This“multipliereffect”distinguishesitfromotherITinvestmentsthattypicallyoptimizeforasingleoutcome.

Theevidenceiscompelling:Morethanthreequartersoforganizationsreportoperationalefficiencygains

(78%),seeemployeeproductivityimprovements

(75%),andreportenhancedcustomerengagement(75%),whilealmost7in10(68%)areexperiencingpositiverevenueimpactsfromwirelessinvestments.Whenorganizationsstrategicallyprioritizewirelessinlinewithbusinessgoals,theyachievereturnsthatcompoundacrosstheenterprise.

Thismultipliereffect―onenetworkdeliveringmultiplebusinessoutcomes―explainswhystrategicwirelessinvestmentscorrelatedirectlytostrongROIandwill

amplifyasinnovationsadvance.Thismeasurableimpactisthereasonwhywirelessinvestment

momentumcontinuestoaccelerate.

However,thisopportunityarriveshand-in-handwithaconvergenceofchallenges.Organizationsfind

themselvesnavigatinganincreasinglyfragmented

connectivitylandscape,forcedtoaccommodate

anexplodingtaxonomyofusersanddevices—from

traditionalemployeesandcontractorstorobots,IoT,andAI-drivenapplicationsthatfundamentallyredefinenetworkdemands.Asnewusecasesproliferateat

anacceleratingrate,ITteamsconfrontawideningcapabilitygap.

ThisinauguralCiscoreportexaminestheglobalstateandevolutionarytrajectoryofwirelessenterprise

networking,exposingastriking“wirelessAIparadox”:

AIsimultaneouslyservesasthemostcompellingdriverofwirelessROIwhilesimultaneouslyfunctioningastheprincipalcatalystofoperationalcomplexityandrisk.

Mostorganizationsseepositiveoperationalandcommercialimpactsfromwireless

investments

Operationalefficiency

78%

Employeeproductivity

75%

Customerengagementandexperience

75%

Productdelivery

75%

Criticalinfrastructure

75%

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Wirelessstrategyinaperfectstorm:

NavigatingtheAIparadoxandthebarrierslimitingROIrealization

TheWirelessAIParadox

AIisboththesolutionandthechallenge

DefiningthewirelessAIparadoxandwhyitmatters

ThewirelessAIparadoxlaysoutthecentralstrategicchallengeforenterpriseleadersin2026andthe

opportunityforfirstmovers.AIissimultaneouslythe

leadingdriverofwirelessROIandthesourceofits

Solution

•AI-drivenoperations

simplifywireless

complexity

•Automationfrees

ITteamstofocuson

strategy

•Streamlinedticket

resolutionaccelerates

workflows

Challenge

•AI-generated

cyberattacksareatop

securitythreat

•Talentshortagesinadvancedwireless/AIskillshinderadoption

•ITtalentisprioritizing

AIoverwireless

greatestchallenges.OrganizationsdeployingAIviewwirelessasstrategicallycriticalandareabletoachievesubstantiallystrongerreturnswhentheyintegrate

wirelessoptimizationintoAIdeploymentstrategies.

YetthissameAIisintroducingnewsecuritythreatsandintensifyingtalentcompetition.

AIistheleadingpathtoROIinwireless,butalso

thebiggestsourceofrisk.

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OrganizationsdeployingAIworkloadsrecognizewirelesscriticalitydifferentlythanothers.AmongwirelessleadersinorganizationsdeployingAI

workloads,threeinfive(62%)viewwirelessasstrategicallycritical,comparedto46%overall.

WirelessleadersinorganizationsdeployingAIaremorelikelytohaveexperienced6GHzadoption

driversfirst-hand,includingsolvingcongestion

issues(72%vs.46%)andenablinghigh-bandwidthapplications(70%vs.32%).

Thereasonforthisheightenedstrategicimportanceisstraightforward:AIworkloadsdemandhigher-

performingandmoreresilientwirelessnetworks.

ThosewhointegratewirelessoptimizationintotheirAIdeploymentstrategiesrealizesubstantiallygreaterreturns.Around8in10organizationsdeployingAI

workloadsreportpositiveimpactsfromwireless

investmentsintheareasofoperationalefficiency,

customerengagement,employeeproductivity,andrevenuegains,whichwasatleastsevenpercentagepointshigherthanaverage.Theconclusionhere

isthatorganizationsseehigherROIfromwirelessmodernizationwhenpairedwithinvestmentsinAI.

Howaretheseopportunities,challenges,andrisksaroundAIadvancementsconnected?

WhileAIisseenasthepathtosimplifywireless

operationsandresolvecomplexityissues,AI-

generatedorautomatedcyberattacksarealsothetopdriverofincreasedwirelesssecuritythreats.Inaddition,thereisashiftingtrendinprioritizationoftalentfromwirelesstoAI-orientedroles.

OrganizationsdeployingAIworkloadsrecognizethecriticalityofwirelessandpotentialof6GHzusecases

OrganizationsdeployingAIworkloads(%)OrganizationswithoutAIworkloads(%)

Viewwirelessasstrategicallycritical

62%46%

Solvingcongestionissuesisa6GHzusecase

72%46%

Enablinghigh-bandwidthapplicationsisa6GHzusecase

70%32%

OrganizationsseegreaterbenefitsfromwirelessmodernizationwhenpairedwithAIdeployments

OrganizationsdeployingAIworkloads(%)OrganizationswithoutAIworkloads(%)

Operationalefficiency

9p.p

85%

76%

Customerengagement

12p.p

84%

72%

Employeeproductivity

10p.p

83%

73%

Revenuegeneration

13p.p

77%

64%

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AIposesmultifacetedchallengestowirelessteams

Topdriversofsecuritythreats

#1AI-generatedorautomated

cyberattacks/automatedintrusiontools

#2IncreaseduseofIoTandconnecteddevices

#3Lackofskilledpersonnelor

bandwidthtomonitorandrespondtothreats

TopdomainsattractingITtalentawayfromwireless

#1AI/MachineLearning

#2Cybersecurity

#3Softwareengineering/appdevelopment

Topbarrierstohiringwirelesstalent

#1Shortageofcandidateswith

advancedwirelessorAI-integratedskills

#2Internalbudgetconstraintsorhiringfreezes

#3Geographiclimitationsorremoteworkchallenges

ThisconvergenceoffactorsisgivingrisetothewirelessAIparadoxthatorganizationsmustresolve.Todothis,organizationsmustovercomelegacyinfrastructureandthreekeyoperationalbarriers:operationalcomplexity,wirelesssecuritychallenges,andmajortalentgaps.

Organizationsthatarealreadyactivelyresolvingthis

paradox―bymodernizinginfrastructure,simplifying

wirelessoperations,mitigatingsecuritychallenges,andaddressingtalentgaps–arebenefitingwith63%higheraveragewirelessROIthanthosethathavenot.

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Infrastructureatacrossroads:bridgingtheWi-Fiperformancegap

Tocapturetheopportunitiesoutlinedabove,including

emergingAIworkloads,organizationsneedtoreconsiderwhethertheircurrentinfrastructurecansupporttheir

businessneeds.TheperformancegapbetweenlegacyandmodernWi-Fiisclear,butadoptionisstillslow.

Wi-Fi5isstillthemostwidelyusedWi-Fistandard(43%),butsinceitisanagingstandard,it’squestionablewhetherit’sreadytoscalemanyoftheaboveusecases.Asmallyetgrowingnumberoforganizations(19%)arepresentlydeployingWi-Fi6Eor7,whilethreeinfiveorganizations(59%)plantodeployWi-Fi6Eor7inthenextyear,

suggestingthatorganizationsarebeginningtoreacttoenterpriseneeds.

LegacyWi-Fisimplycan’tscalehigh-bandwidthandlow-latencyneeds,especiallyindevice-denseenvironments.Thisexplainswhytherehasbeena23%increaseinCiscoWi-Fi6Eand7accesspointdeploymentsacrossitsfivemillionnetworksinthesecondhalfof2025

(June–December).

EachsuccessiveWi-Figenerationbuildsonthe

previousone,addingfeatures,spectrumavailability,andfunctionality.Builtinresponsetobusinessneeds,they

determinewhichusecasesorganizationscansupportandwhichcompetitiveadvantagestheycanrealize.

OrganizationsincreasinglyfactorWi-Fi7intodeploymentplans

●Wi-Fi6E●Wi-Fi7

12%

7%

Deployed

22%

15%

Pilotstage

30%29%

Plannedinthenextyear

39%

28%

Plannedinthenext2-5years

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Onesuchadvanceistheadditionofthe6GHzbandaddedbyWi-Fi6E,andutilizationfurtherimprovedwithWi-Fi7.Organizationsareusingittosolvecapacityandcongestionissues(46%),enablehigh-bandwidthapplications(32%),andsupportAIworkloads(31%).Andtheresearchshowsthatthoseadoptingthisaddedspectrumareseeingstrongbenefits.

Organizationsalreadydeploying6GHzshowalmostdoubletherateofAIapplicationsandworkloads

(45%)comparedtonon-adopters(26%).The6GHz

bandsuppliesthebandwidthrequiredbyAI-powered

applicationsandcorrelateswithimprovedscalability―

6GHzusersreporthigherreadinesstoscaleWi-Fiacrossdevices,sites,capacity,andbandwidth-intensiveapps.

It’snosurprisethatCiscotelemetryhighlightsa60%

increasein6GHzclientsgoinglivein2025.Wirelessprofessionalsareseeingthe6GHzopportunityandarehelpingtheirorganizationsdeliveronthat.

Wirelessmodernizationisadriverofthevaluecreation

sharedearlierinthereport,butaloneitisnotenough.TheresearchrevealsthatovercomingthewirelessAIparadoxrequiresorganizationstotacklelegacyinfrastructure

togetherwithcomplexoperations,intensifyingsecuritythreats,andtalentgapsobstructITfromresolvingit.

Next-generationWi-Fiadoptiongapsignalsupgradepressure

CurrentadoptionPlannedadoption(gap)

+46pt

+24pt68%

58%

34%

22%

Wi-Fi6EWi-Fi7

Topcited6GHzusecases

Solvecapacityandcongestionissues

46%

Enablinghigh-bandwidthapplications

32%

SupportAIworkloadsandapplications

31%

Supportinglatencysensitiveoperations

28%

Notcurrentlyadoptedorinterestedinadopting6Ghz

5%

AIdeploymentandscalabilitydiffersby6GHzdeploymentstatus

●6GHzusers●Non6GHzusers

FulldeploymentofAIapplicationsandworkloads

4