剑桥商务英语第1册试卷

剑桥商务英语第一册试卷

LISTENING

PartOne

Forquestion1to8,youwillheareightshortrecordings.

Foreachquestion,markonelettera,borc.

Youwillheareachrecordingtwice.

1.WhatdoesAlisonorder?

a.Fishb.Steakc.Chicken

2.WhichistheflighttoSydney?

a.LH4521b.LH4152c.LH4125

3.WhichhoteldoesGraham,scolleaguerecommend?

a.TheOrionb.TheGrandHotelc.ThePlaza

4.Whichmachinearethepeopletalkingabout?

a.Afaxmachineb.Aprinterc.Aphotocopier

5.Whathappenstcthephonecall?

a.Thereceptionistputsthecallerthrough.

b.Thereceptionisttakesamessage.

c.Thecallerofferstoringbacklater.

6.Howmuchdoestheretailerpayforeachgame?

a.$7aunitb.$8aunitc.$9aunit

7.Howlongwilltheordertaketoarrive?

a.3daysb.4daysc.5days

8.Whatiswrongwiththeprinter?

a.Ithasrunoutofpaper.

b.Thepaperhasjammed.

c.Itneedsanewinkcartridge.

PartTwo

ListentotheManagertalkingtostaffaboutthewaytheyanswerthe

telephone.

Forquestion9-16,markthecorrectletterarborcforthecorrect

answers.

Youwillheartheconversationtwice.

9.Theinformationwas

a.recordedbythecompany.

b.givenbythecompan/scustomers.

c.collectedbyaconsultancy.

10.Thecompany'sstaffanswerthephone

a.veryquicklyb.reasonablyquicklyc.fartooslowly

11.Thegroupsaveragefriendlinessscorewas

a.sixoutoften.

b.sevenpointfiveoutoften.

c.eightoutten.

12.Whendealingwithenquiries,staffusually

a.knowwhotopassthecallerto.

b.can'tanswerthecaller*squestions.

c.havetotakeamessage.

13.Whenputtingacallthrough,staffshouldalways

a.askforthecaller,sname.

b.playtheholdmusic.

c.askthecallertowait.

14.Employeesshouldanswerthephoneafter

a.tworings.b.threeringsc.fourrings

15.Thecompanyismostworriedabouthow

a.quickstaffanswerthephone.

b.efficientlystaffdealwithenquiries.

c.friendlystaffsoundonthephone.

16.Thehandouthasalistof

a.piecesofgoodholdmusic.

b.usefultelephonephrases.

c.extensionnumbers.

PartThree

PaulineCarrisHeadofQualityControlatCoopers,aUKsnack

producer.Shetalksaboutmonitoringquality.

Listenandcompletethetablebelow.

QualityControlatCoopers

Inspectionpoints

1(17)2Goodsin3Production4

Finishedgoods

PartOne

Lookatthequestion1-5.

Ineachquestion,whichsentenceiscorrect?

Foreachquestion,markoneletter(A,B,orC)onyourAnswer

Sheet.

1.

Delegatesareaskedtocheckoutby

Thedelegatesshouldleavetheirrooms

a.beforehalfpastten.

b.attenthirty.

c.earlierthanhalfpasteleven.

2.

SPORTMASTER

Pakistan-basedmanufacturersofsports

itemswishingtodobusinessinEuropeislooking

Sportmasterwantsto

a.sellitsproductsabroad.

b.importproductsintoPakistan.

c.manufactureinEurope.

Punctualityimprovesonbus

a.Thequalityofserviceisimprovingonbuses.

b.Morebusesarenowrunningontime.

c.Busesarebecomngcheapertouse.

THEAIRPORTEXPRESSDEPARTSFROM

PLATFORM3EVERY20MINUTESDURINGTHE

b.AirporttrainsleavePlatform3at20minutespastthehour.

c.Theairportexpresstakeshalfanhouratnight.

Goodsnotnormallydispatchedunlesspaidforat

timeofordering--paymentondeliverybyspecial

a.whentheirorderisprocessed.

b.whenthegoodsaredelivered.

c.whentheyplaceanorder.

PartTwo

Lookattheadvertisementbelow.Itshowsservicesofferedbya

businessconsultancy.

Forquestions6-10,decidewhichservice(A-H)wouldbesuitable

foreachperson.

Foreachquestion,markoneletter(A-H)onyourAnswerSheet.

Donotuseanylettermorethanonce.

THINKINGOFSTARTINGABUSINESS?

Needexpertadviceand/orassistanceinone

ormoreofthefollowingareas?

AMarketResearch

BConstructingaschedule

CCalculatingcosts

DMeetinglegalrequirements

EObtainingfinance

FRentingorpurchasingpremises

GRecruitingandtrainingstaff

HPromotingproductsandservices

6.MargaretWilliamsneedshelpinchoosingthebusinessloanwiththemost

competitiveterms.

7.IbrahimShawwantstobesurethattherewillbeenoughdemandforhis

products.

8.MariaSmithwouldlikesomeadviceaboutwheretoadvertiseanewlineof

goods.

9.KingSengwantstoresearchnewlawsonconstructingbuildings.

10.PeterAndersonneedstoknowwhetherhisexistingfundsareenough

tosetuphisbusiness.

PartThree

LookatthegraphsA-Hbelow.Theyshowhowthechangesof

consumerpricesin2000,2021,and2021.

Whichchartdoeseachsentence11-15describe?

Foreachquestion,markthecorrectletter.

Donotuseanylettermorethanonce.

ABC

20

10

20002021

2021

~50

7o

30

7。I

20002021

2021

2021

H

11.Afterasmall

increasein2000,the

pricesstayedonthe

sameleveluntil2021,

thentherewasasharp

20212021

increaseandsteepfall

in2021.

12.Thepriceswereveryhighin2000,thentherewasasharpfallin2021

□ndtheypickedupagaintothesimilarlevelof2021.

13.Thepriceswereonthesamelevelfrom2000to2021,thenin2021theyfell

sharply.

14.In2000,thepriceswereatalowlevel.Theywentuptoahighlevelin

2021andtherewasasharpfallin2021.

15.Thepriceskeptsteadyforashortperiodandthentherewasaslight

increasein2000.Therewasafallandanotherincreasebetween2000and2021.

Thenthepricesstayedonthesamelevelbetween2021and2021.

PartFour

Readtheadvertisementbelowforahotdrinksmachine.

Aresentences16-21"right"or"wrong"?Ifthereisnot

enoughinformationtoanswer“right"or"wrong”,choose“doesn't

say”.

Foreachsentence16-21,markoneletter(A,B,orC)onyour

AnswerSheet.

ADVERTISINGFEATURE

Savemoneyandkeepyourstaffhappy

Itcanbeexpensivetokeepthecanteenopentoservedrinkstoyourthrough

theday.OurQVMhotdrinksmachinereplacesthisservice,sothatyoucanclose

thecanteenbetweenmealtimes.

YoucaninstalltheQVMhotdrinksmachineanywhereinthebuilding.One

machineissuitableforastaffoftentofifteenpeople.Itcosts1300poundstobuy,

or11poundsperweektorentover60months.Itisnotexpensivetooperate:for

example,thecostofpowerforonedayis30p,nearlyascheapasthepriceofone

hotdrinkfromthemachine.

Ourcompanywillcarryoutaweeklyservice,atachargeof10pounds.Wecan

alsorefillthemachinewithdrinksingredientsforanextrachargeof8pounds.

Somecustomersprefertodothisthemselves,however.

ThereareeightchoicesofhotdrinkavailablefromtheQVMmachine,andour

companyoffersonemonth'strialfreeofcharge,sothatyoucanestimatehow

popularthemachinewillbeandseewhattheactualsavingsare.

16.WithaQVMmachine,companiescanavoidhavingacanteenaltogether.

A.RightB.WrongC.Doesn'tsay

17.TheQVMmachineprovidesenoughhotdrinksforuptofifteenpeople.

A.RightB.WrongC.Doesn'tsay

18.MostcustomersprefertorenttheQVMmachineoversixtymonths.

A.Right&WrongC.Doesnztsay

19.Theelectricityuseddailybythemachinecostslessthanthepriceofa

hotdrink.

A.RightB.WrongC.Doesn'tsay

20.Themachinecompanyemptiesthemoneyfromthemachineaspartof

itsserviceagreement.

A.RightB.WrongC.Doesn'tsay

21.Customerscanrefilltheirmachineswithdrinksingredients,iftheywantto.

A.Right&WrongC.Doesn'tsay

22.Duringthetrialperiod,thecustomerpaysareducedamounttorentthe

machine.

A.RightB.WrongC.Doesnftsay

PartFive

ReadthefollowingreviewofabookcalledTheBossesSpeak.

Choosethecorrectanswerforeachquestion23-28.

Markoneletter(A,BtorC)onyourAnswerSheet.

TheBossesSpeak

JohnStuartisanexecutiverecruitmentspecialistwhohasturnedtowriting.The

resultisthisbook,basedoninterviewswithtwentyChiefExecutives.

Eachtopmanager——noneofthemfamousnames,surprisingly——isgivena

shortchapter,andthereissomeintroductorymaterialandaconclusion.Thismeans

youcanjumpfromonepersontoanother,inanyorder,whichisgoodforpeople

whoaretoobusytoreadabookfromcovertocover.Foramanagementbookit

isn'texpensive,althoughwhetheritsgoodvalueformoneyisdoubtful.

Someofthetwentyintervieweesstartedtheirownbusinesses,whileothers

joinedacompanyandworkedtheirwayup.Somearefairlynewintheirposition,

andothershavehadyearsofexperience,though,strangely,Stuartdoesn'tseem

interestedinthesedifferences.Theintervieweesworkineverythingfromretailing

toairlinestosoftware,anditisthisvarietythatformsthemainthemeofStuart1s

book.

IhavetosaythatStuarfsapproachannoysme.Herarelystaysatadistance

fromhisinterviewees,whoaremostlypresentedintheirown,positivewords.Ifthis

werealwaysthecase,atleastyouwouldknowwhereyouwere.Butheseemsto

dislikecertaininterviewees.Asaresult,Idon*tknowwhethertoacceptanyofhis

opinions.

Italsomeansthatthebookgivesnoclearlessons.Attheveryleast,Iexpected

tolearnwhatmakesasuccessfulChiefExecutive.Butthesepeopleseemtoshare

twotypesofqualities.Someofthemareverycommon,suggestingthatanyonecan

beequallysuccessful,whichisdefinitelynotthecase.Andtheotherqualitiesare

oneswhichmostsuccessfulbossesIhaveseendefinitelydonffhave.Sointheend

Iamnowiseraboutwhatreallygoeson.

PerhapsIambeingunfair.Aslongasyoudon,tthinkaboutwhetheryou'd

likethemasfriends,andpaynoattentiontomostoftheadvicetheygive,themost

readablepartsarewherethebossesdescribetheirroutetotheirpresentposition.

Stuartseemstothinkthathisbookwouldbeusefulforpeopleaimingforthe

top,anditmightevenmakeafewwanttostarttheirowncompany;but,infact,

whattheycouldlearnhereisverylimited.Seenaslightbusinessreadingfora

doctororteacher,though,thisbookwouldprovidesomegoodentertainment.

23.Thereviewersuggeststhatoneadvantageofthisbookisthat

a.itisbettervaluethanothermanagementbooks.

b.itdoesn'tneedtobereadrightthrough.

c.itisaboutwell-knownpeople.

24.Thebookconcentratesonthefactthatthetwentyexecutiveswhoare

interviewed

a.workinanumberofdifferentindustries.

b.startedtheircompanies.

c.haveworkedfordifferentlengthsoftime.

25.ThereviewercannotacceptStuart/sopinionsbecauseStuart

a.makesunreasonablecomplaintsabouttheinterviewees.

b.writestoopositivelyabouttheinterviewees.

c.hasdifferentattitudestowardsdifferentinterviewees.

26.Readingthebookmadethereviewerthinkthat

a.therearecertainqualitieswhichallChiefExecutivesneed.

b.itisdifficulttodiscoverhowpeoplereallyrunacompany.

c.runningacompanyiseasierthanmanypeoplethink.

27.Whichpartsofthebookdidthereviewermostenjoyreading?

a.howtheintervieweesbecameChiefExecutives.

b.whatsortofpeopletheintervieweesare.

c.theadvicegivenbytheinterviewees.

28.Thereviewerrecommendsthebookforpeoplewho

a.intendtosetupinbusiness

b.wanttobecomeseniormangers.

c.areoutsidethefieldofbusiness.

PartSix

Readthearticlebelowaboutteam-building.

Choosethecorrectwordtofilleachgap,fromA,B,orCgiven.

Foreachquestion29-38,markoneletter(A,B,orC)onyour

AnswerSheet.

TEAM-BUILDINGTHROUGHACTIVITIES

Nowadays,companybossesareincreasinglytryingtofindunusual

team-buildingeventsaspartoftheirtrainingprogram.Anactivitypark(29),

Fast-trackhasjustopenedtooffer(30)events.Itspecializes(31)events

toattractthecorporateentertainmentmarket,(32)isgrowingallthetime.

Theparkissituatedjustafewkilometersoutsidethecitycenter(33)it

provideseventsthat(34)entertainaswellastrain.

Clientscantryoutdoorattractionssuchassailingorclimbing.(35)

availabilityclearlydependsentirely(36)theweather.Activitiesof(37)

kindareperfectteam-buildingexercises.

"Yd(38)beentoanactivityparkbefore/explainedJamesBlack,a

companymanager,"Beforewecame,Ididn'tthinkwewouldenjoyourselvesso

muchandIdidn'texpectthehugedifferencethatFast-track*sprogramhas

madetomyteam.Nowweworkbettertogetherthanwedidbefore/

29.A.callingB.callsC.called

30.A.suchB.likeC.so

31.A.atB.forC.in

32.A.whoB.whichC.what

33.A.andB.butC.or

34.A.oughtB.willC.shall

35.A.becauseB.althoughC.since

36.A.onB.ofC.with

37.A.aB.theseC.this

38.A.stillB.everC.never

PartSeven

Readthememoandtheinformationaboutofficelaserprinters.

Completetheformbelow.

Writeeachword,phraseornumberinCAPITALLETTERS.

Close&Sons

Memo

To:TimNicholas

From:RachelBlack

Date:10December2004

NewColorLaserPrinter

m

We'IIhavetoorderthenewprintertodayoritwon*tbe

■

Price£2995£3495£3900

ORDERFORM

Companyname:(39)

Pai

Contactperson:(40)

Re-arrangethewordstomakephrasesfromawrittenquotation.

1.you/enquiry/thank/your/for

2.pleased/to/follows/we/quote/are/as

3.apply/our/conditions/terms/standard/and

4.in/is/price/quoted/euros/the

5.does/price/include/the/not/VAT

6.hearing/forward/from/look/we/to/you

PartTwo

Youhavedecidedtoworkathometomorrow.

Writeanofetoyourcolleague:

——sayingyouwon'tbeintheofficetomorrow.

----explainingwhyyouaregoingtoworkfromhome.

——givingyourhometelephonenumber.

Write30-40words.

AnswerSheet

Listening(18f)

Partone(1x8=8'):

1.—2.—3.—4.—5.—6.—7._8.—

Parttwo(0.5x8=4'):

9._10._11._12._13._14._15._16._

Partthree(1x6=6'):

17.18.

19.20.

21.22.

Reading(58')

Partone(1x5=5"):1.2.3.4.5.

Parttwo(1x5=5'):6.—7.—8.—9.—10.—

Partthree(2x5=10r):11._12._13._14._15._

Partfour(lx7=7r):16.17.18.19.20.21.22.

Partfive(lx6=6z):23._24._