铁路客运服务英语课件 Project 1-1

铁路客运服务英语目录01Stations(车站英语）02Onboard（车厢英语）ProjectOneTicketing•masterphrasesandtypicalsentencesrelatedtoticketing.•explainrelevantrailwayregulationstopassengersinEnglish.•handlecommonticketingscenarioswithaccurateandpoliteEnglishcommunication.Asaticketclerkatamajorrailwaystation,youneedtoassistpassengerswithpurchasingtickets,handlingrefunds,andmanagingchangestotheirbookings.Youmustprovideclearinformationontrainschedules,fares,seatclasses,andrailwaypolicies,oftendealingwithquestionsaboutspecialtickets,paymentmethods,andsold-outsituations.LearningObjectivesLearningContextBooking

售票服务Task01Whatinformationisincludedonyourticket?TrytothinkWarming-up01TrytodiscussWarming-up01◎Whatkeyinformationmustyouconfirmwithapassengerbeforeissuingaticket?◎Howwouldyouexplainthepolicyregardingchildren’sticketstoaforeigntraveler?02SkillsDevelopment02SkillsDevelopmentSkillsDevelopmentSentencePatternsWhereto,sir/madam?

先生/女士，请问您去哪里？Whatdate,please?

请问您的乘车日期？Howmanytickets?

您买几张票呢？Whichtrainwillyoutake?

您想乘坐哪趟车？Secondclassorabetterclass?

二等座，还是更高等级座席？12345SkillsDevelopmentSentencePatternsSorry,soldout.NextavailabletrainisG76.

不好意思，票卖完了，下一趟有票列车是G76次列车。MayIhaveyourpassportplease?

请出示您的护照。Sorry,cashonly,inRenminbi,please.

对不起，这里只收现金，人民币。WealsoacceptUnionPayCard,AlipayandWeChatpay.

刷银联卡或支付宝，微信支付也可以。Sir/Madam,please(double)checkticket(s)informationandchangebeforeleaving,thankyou.

先生/女士，请您当面确认车票信息及票款，谢谢。106789SkillsDevelopmentSentencePatternsPleasegotoWindowNo.9forstudenttickets.

请到9号窗口购买学生票。StudentticketdiscountsarecurrentlyavailableonlyforChinesestudents.Internationalstudentscannotasofyetenjoythem.

学生票目前只面向中国学生，现在还不包括外国留学生。

YouhavetocomeheretomorrowforOct.18’sticket,please.

您得明天来这里购买10月18日的车票。Everyadultpassengercantravelwithonechildunder6forfree.

每一名成年人旅客可免费携带一名未满6周岁的儿童乘车。Travelersbetween6and14mayrideatdiscountedrates,andthoseaboveage14arerequiredtopayfullprice.

年满6周岁且未满14周岁的应当购买儿童优惠票；年满14周岁，应当购买全价票。1511121314SkillsDevelopmentApassengerwantstobuyticketsattherailwayticketoffice.01DialogueSkillsDevelopmentApassengerwantstobuyticketsattherailwayticketoffice.01DialogueTicketstaff:

Goodmorning,Madam.MayIhelpyou?Passenger:I'dliketwoticketsfromShijiazhuangtoBeijingWestfortomorrowmorning.Ticketstaff:

Anytrainoraspecifictrain?Passenger:G520.Ticketstaff:

Wearesorry.Soldout.Passenger:

HowaboutthenextHSRservice?Ticketstaff:

NextavailabletrainisTrainG6734.Passenger:

WhattimedoestheG6734arriveatBeijing?Ticketstaff:

About12:15.Passenger:

OK.Twofirstclass.Anadultandachild.Ticketstaff:

Madam,howoldisyourchild?Passenger:

Heis13yearsold.SkillsDevelopmentApassengerwantstobuyticketsattherailwayticketoffice.01DialogueTicketstaff:

Yes,oneadultticketis206.5yuan.Halfpriceforchildrenbetweentheagesof6and14.MayIhaveyourpassportplease?Passenger:

Hereyouare.Ticketstaff:OK.Justtoconfirm:TwofirstclassticketsfortheG6734tomorrowfromShijiazhuangtoBeijingWest.Oneadultandonechild.Thatwillbe309.50yuan.Passenger:Yes.HereisRMB350.Ticketstaff:

Pleasechecktheticketandthechange.Passenger:

Thankyou.Ticketstaff:

Youarewelcome.Haveapleasantjourney.SkillsDevelopmentApassengerwantstobuyticketsattherailwayticketoffice.01DialogueTicketstaff:

Yes,oneadultticketis206.5yuan.Halfpriceforchildrenbetweentheagesof6and14.MayIhaveyourpassportplease?Passenger:

Hereyouare.Ticketstaff:OK.Justtoconfirm:TwofirstclassticketsfortheG6734tomorrowfromShijiazhuangtoBeijingWest.Oneadultandonechild.Thatwillbe309.50yuan.Passenger:Yes.HereisRMB350.Ticketstaff:

Pleasechecktheticketandthechange.Passenger:

Thankyou.Ticketstaff:

Youarewelcome.Haveapleasantjourney.SkillsDevelopmentMarkisaskingtheoperatorforsometicketinformation.02DialogueOperator:Hello,thisistheChinaRailwaysCustomerServiceCenter.HowcanIhelpyou?Mark:Hello,Ineedsomehelpwithbuyingtrainticketsonline,please.I’vebeensearchingonlineforafewdays,butIhaven’tbeenabletofindareliablewebsite.Differentsitesshowdifferentpricesforthesametrain.Couldyouadvisemeonasafeandofficialwebsite?Operator:Sir,foryoursecurity,ChinaRailwaysdoesnotrecommendusinguntrustedwebsitesorapplications.Theofficialplatformis,whichisthesafestplacetopurchaseticketsonline.SkillsDevelopmentMarkisaskingtheoperatorforsometicketinformation.02DialogueMark:

CanIbuyticketsonlineifIamnotinChina?Operator:Yes,absolutely.Onlinebookingisavailablefrom5:00AMto1:00AMthefollowingday,BeijingTime.Mark:HowmanydaysinadvancecanIbookmyticketonline?Operator:

Ticketscanbebookedupto15daysbeforeyourdeparturedatethroughthe12306.cnwebsite,sir.Mark:HowcanIpay?Operator:

WeacceptUnionPay,Alipay,andWeChatPayforonlinetransactions.IsthereanythingelseIcanassistyouwith,sir?Mark:

No,that’sall.Thankyouverymuchforyourhelp.Operator:You’rewelcome.Thankyouforcalling.Haveaniceday.SkillsDevelopmentApassengerwantstobuyastudentticket.03DialogueSkillsDevelopmentApassengerwantstobuyastudentticket.03DialoguePassenger:

AstudentticketforXi’anonSept.30,secondclass,Gtrains.Ticketstaff:

Waitamoment,please.

Letmecheck.

ThereisonlyonetrainG25available.

Thedeparturetimeis18:55.Passenger:WhendoesitgettoXi’an?Ticketstaff:23:21.ArrivalstationisXi’anNorth.Passenger:It’stoolate.ArethereanyavailableearliertrainsforXi’anonOct.2?Ticketstaff:Yes,sir.G89isavailable.Arrivaltimeis19:13.IsitOK?Passenger:OK.Thankyou.Ticketstaff:ShowmeyourIDandvaildstudentidentity.Passenger:Hereyouare.ListeningComprehensionSectionAWritedownwhatyouhaveheard.03C58D490G7246Y3180Z609

4879October1,2019November13,2020January15,202119:558:3723:19ListeningComprehensionSectionAWritedownwhatyouhaveheard.03RMB128.5RMB464.5RMB296.5RMB54.5RMB102.5RMB1748ListeningComprehensionSectionBTrytochoosetheappropriateresponsesfromthefourchoicesmarkedA),B),C)andD).03ListeningComprehensionSectionBTrytochoosetheappropriateresponsesfromthefourchoicesmarkedA),B),C)andD).03ListeningComprehensionSectionCTrue(T)orFalse(F).03TTFFF04CommunicativeExercisesExercise1Matchthewordsandphraseswiththepictures.A.bookonlineB.personalticketingC.softberthD.businessclassE.ticketmachineF.ticketcounterABDECF04CommunicativeExercisesExercise2Ifyouareaticketstaff,whatwouldyousayinthefollowingsituations?Yourpassport,please./MayIhaveyourpassport,please?TheearliestCRHtrainforTianjinisC2001tomorrow.Secondclassorabetterclass?/Upperberth,middleberthorlowerberth?Allseatticketsaresoldout.Wouldyoulikeasta