救助儿童会香港儿童的心声：对机构安全与友善环境的期望 儿童主导研究

CHILDREN’SVIEWSONSAFETYWITHININHONGACHILD-LEDRESEARCHSTUDY香港兒童的聲音：對機構安全與友善環境的期望兒童主導研究0303081011212331Contents目錄ExecutiveSummary研究摘要03 Objective研究目的03Methodology研究方法04KeyFindings主要發現04Recommendations建議06Conclusion總結Background背景Methodology研究方法Resultsofthe調查結果RespondentDemographic受訪者背景資料Children’sEngagementwithChild-FacingOrganisations兒童與服務兒童的機構的互動SurveyResults調查結果Discussion討論Recommendations建議23 Child-FacingOrganisations服務兒童的機構28 andGuardians家長及監護人30 PolicyRecommendations政策建議Appendix附錄ExecutiveSummary 03研究摘要ResearchObjective

研究目的TheprimaryobjectiveofthisstudywastogaininsightsintoHongperceptionsofsafetywithinorganisationsettingsthroughmeaningfulchildparticipationthroughouttheprocess.Thestudyalsosoughttounderstandthefactorsthatcontributetoperceptionsofsafetywithinorganisations.Thiscanhelpinformthedevelopmentofmeasuresfororganisationstobridgethegapbetweenadults’andperceptionsofsafety–thus,betterprotectingchildreninawaythatreflectstheirviews.Thechild-facingorganisationstointhisstudyincludeactivityandsportsclubs,tutorialcentres,andinstitutionsandvenuesthatservechildren.Inthisstudy,toanyoneundertheageof18.

本研究的主要目的是透過讓兒童全程參與研究過程，深入了解他們對機構安全的看法。了解讓他們對機構感到安全的因素，有助於在機構層面制定及推動落實符合兒童及成人期望的「守護兒童」ChildSaguadin兒童為服務對象的機構及場所。本研究��Methodology

研究方法Asurveyquestionnaireandguidinginterviewquestionsdevelopedincollaborationwithchildren.Quantitativedatawascollectedfrom587childrenaged9-17viaanonlinequestionnairewithconvenientsampling,andqualitativedatawascollectedfromchildrenaged9-11viafollow-upinterviews.

研究團隊與兒童共同設計問卷及訪談指至��的有效樣至��進行了後續Key

04主要發現Halfoftherespondents(50%)reportedthattheydonothaveatrustedstaffmemberwithinorganisations.32%��32%Almostathird(32%)ofrespondentsfeltthattheirfeedbackisnottakenseriously.57%��57%57%ofrespondentsreportedthattheytousemessagingplatformstocommunicatewithorganisationstaff.51%��%的受訪者喜歡使用即時通訊平台與機構職員溝通。51%51%ofrespondentsreportedthatstaff’sfriendlyattitudehelpsthemfeelsafe,while16%saidtheyfeltsafestwithstaffwhowillingtosecrets.62%��%62%62%ofrespondentssaidthatguidelinesonhowtheorganisationprotectstheirdatahelpthemfeelmorecomfortable.��%的受訪者認為機構提供有關如何保障其個人資料的指引，能令他們感到更安心。Recommendations建議AlignmentwithChildSafeguardingBestPractices協定守護兒童的最佳實踐:Child-facingorganisationsmustestablishandmakeaccessibleclearChildSafeguardingPoliciesandProceduresandfosterachild-centredculturetoaddresstherisksandgapsidentifiedbychildren.Alackoftrustinstaffmayindicateaweakorganisationalculturewherechildrendonotfeelsafe,respected,orheard.Additionally,whenharmoccursathome,theabsenceofatrustedadultinanorganisationcanleaveachildwithnowheretoturntoforsupport.Child-facingorganisationsmustprioritiseachild-centredculturethatrespectsviewsandbuildstrustbetweenchildrenandstaff.In-depthtrainingforstaffcanhelpensurethattheyabletoeffectivelysupportandbuildtrustwithchildreninwaysthatconsiderateoftheirevolvingneeds.Children’sperceptionthattheirfeedbackisnotseriouslydiscourageschildrenfromvoicingopinionsorreportingconcerns.Organisationsmustestablishtransparent,accessible,andconfidentialfeedbackmechanismsthatsupportchildrentovoicetheiropinionswhiledemonstratingaccountabilitytowardsthefeedbackprovided.

服務兒童的機構必須制定並公開清晰的守護兒童政策和程序，並培養以兒童為本的文化，以解決兒童發現的風險和不足。缺乏對職員的信任，某程度上反映機構機構內受傷害，但機構中無可信賴的職從而建立信任。對員工進行深入培訓，有助確保他們能夠有效地支援兒童並建表達意見或疑慮。機構必須設立透明、Aforusingunofficialorinformaldigitalchannels and secret keeping can introducepotentialrisksincludingprivacybreaches,lackofmonitoringcapabilities,opportunitiesforgrooming,or misunderstanding of confidentiality.Additionally,inmanycasesofabusewithinorganisationstheperpetratorisatrustedmemberoftheorganisationwholeveragestheirposition to harm children. Child-facingorganisations must establish clearbehaviouralstandardsforstaff’sinteractionswithchildren,includingboundariesforin-personandonlinecommunications,andeducatechildrenonsuchappropriateandinappropriateinteractions.Finally,organisationsmustestablishinternalguidelinesforreportingandhandlingchild-safetyconcernsandstrengthenstaffknowledgeandabilitytoaction.Alackoftransparencyinorganisations’dataprotectionmeasuresmaycontributetodistrustinorganisationsandafearofmisuseofdata.Inadditiontoobtaininglegallyparentalorguardianconsent,child-facingorganisationsshouldobtainassentfromchildren,offeringinformationonhowthedataisusedandusingchild-friendlymethodstocommunicatethiscollectingthedata.

05偏好使用非正式或非官方的即時通訊平私隱洩露、缺乏監控機制、誘拐（grooming的行為準則，包括線上及線下溝通的界濫用。機構在收集兒童個人資料前，除了按法律要求徵得監護人的同意，還應據使用方式等信息，獲取兒童的同意assen。ParentandGuardianAwarenessofChildSafeguardingPoliciesandProcedures家長和監護人了解守護兒童政策和程序:Parentsandguardianshavesignificantdecision-makingpowerwhentheirchildrenengagewithchild-facingorganisations.ByequippingthemselveswithknowledgeonChildSafeguardingstandardsandpractices,parentsandguardianscanbetterholdorganisationstoaccountandensuretheirchildren’ssafetyisapriority.andguardiansshouldaskorganisationstosharetheirChildSafeguardingPoliciesandtounderstandwhatprotocolsinplace.Suchprotocolsshouldincludeguidelinesforinteractionsbetweenstaffandchildren,employeerecruitmentchecks,standardstoensureprogrammessafe,forhandlingsafetyconcerns,andmeasurestoensurechilddataisprotected.

家長和監護人應要求機構提供其守護兒童政策和程序，以了解相關措施。這些安全問題的流程以及保護兒童個人資料Tohelporganisationsbestsupporttheirchildren,parentsandguardiansshouldshareanyrelevantneedstheirchildmayhavewiththeorganisation,andvisittheorganisation’sfacilitiestoassesstheenvironmentalsafetyandensureprogrammesaresuitablefortheirchild’sneedsandabilities.

06為幫助機構更好地服務兒童，家長和監護人應與機構充分溝通其子女的需要，並親自參觀機構，以評估環境設施的安全性，確保活動適合和滿足兒童的需求。SupportingtheMandatoryReportingofChildAbuseOrdinance(MRR)支援《強制舉報虐待兒童條例》:AdoptingChildSafeguardingbestpracticesisapartoftheessentialgroundworkfororganisationstosuccessfullysupporttheupcomingMRROrdinance.Commencing20thJanuary2026,theOrdinancelegally25specifiedprofessionals(suchassocialworkers,teachers,andhealthcaretoreportsuspectedcasesofseriouschildabuse.OrganisationsthatembedrobustChildSafeguardingpracticeswillnotonlybemoretomeetthesenewlegaldutiesbutwillalsobepositionedtogobeyondmerecompliance,fosteringatrulyprotectiveculture.urgetheGovernmenttotheMRRafteritsinitialimplementationtostronglyconsiderextendingthereportingmandatetoallchild-facingrolesandprofessionals,beyondtheinitiallyspecifiedgroups.SuchanexpansionisvitaltoensurenochildinHongfallsthroughthegaps.

條例將於����年�月��求��類指定專業人員（如社工、教師及醫護人員等舉報懷疑的嚴重虐待兒童個我們敦促政府於《強制舉報虐待兒童條例》初步實施後進行檢討，並積極考慮將強制舉報的責任擴展至所有接觸兒童的職位及專業人員，而不僅限於最初指定的群體，以確保香港沒有兒童因制度覆蓋範圍而受到忽略。Conclusion總結CreatingarobustChildSafeguardingculturewithinachild-facingorganisationaholistic,child-centredapproachthatincorporatestherangeofexperienceswhentheyengagewithsuchorganisations.Thisframeworksthatconsiderbroadersafetyprotocolsaswellasday-to-daypractices,enhancingorganisationalgovernance,andmanagementpractices,aswellasstaffskillsandattitudes.TheMRRmarksacriticalmilestoneinadvancingHongKong'schild-safetyinfrastructureandservesasacatalystforchild-facingorganisationstoandtheircurrentChildSafeguardingprotocolsandpractices,integratingviewsandprioritisingtheirbestinterests.

在服務兒童的機構中建立健全的守護兒童文化，需要採取以兒童為本的方法，考慮兒童在與機構互動時的各種經驗。這需要一套框架以考慮更廣泛的安全規服務兒童的機構檢視和改善現有的守護Thisstudyshowcasesthatchildrenhaveclearviewsonsafetywithinorganisations,particularlywithtotheorganisation’sprogramming,staff,feedbacksystems,environment,anddataprotectionprocesses.Thefindingscertaincriticalareaswhereactionmustbetoestablishstandardsandbuildtrustbetweenadultsandchildren.Child-facingorganisationsmustdevelopguidelinesforinteractionsbetweenstaffandchildren,and,withparents,educatechildrenonappropriateboundariesandsafeconfidentiality.Organisationstaffmustbeupskilledtobeabletobetterengageandbuildsaferelationshipswithchildrenandsupporttheirchangingneeds.Child-friendlymechanismsshouldbeinplaceforchildrentoconfidentlysharetheirfeedbackandviewsonmattersthataffectthem.andchild-facingorganisationsmustempowerchildrenwithinformationsotheycanhaveasayinhowtheirdataisbeingused.SavetheChildrenHong(SCHK)stronglyrecommendsthatchild-facingorganisationsadoptChildSafeguardingbestpracticestopromoteachild-centredcultureacrosstheiroperationsandbuildafoundationforeffectiveimplementationoftheMRR.

07使他們能夠參與決定自己資料的使用方香港救助兒童會強烈建議兒童為本的機Background背景08Honghasestablishedvariouslegalandpolicyframeworkstosafeguardchildren'swell-being,guidedbylocallegislationandinternationalcommitments,includingtheUnitedNationsConventionontheRightsoftheChild(UNCRC).datafromHongSocialDepartment(SWD)indicatesanincreaseinchildmaltreatmentcases,particularlybyadultsinpositionsoftrust.instance,figuresshowariseinnewlyregisteredcasesofchildmaltreatment,with940casesin2020increasingby60%toover1,500in2024(HongChildProtection2024).TheintroductionoftheMandatoryReportingofChildAbuseOrdinance(MRR),commencingon20thJanuary2026,marksacriticalmilestoneinadvancingHongKong'schildprotectionBackground背景08InconsiderationofthegrowingnumberofchildmaltreatmentcasesandtosupporttheupcomingMRRlegislation,itiscriticalthatorganisationsandcommunitiesimplementmeasurestonotonlyrespondtoharm,butalsosupportpreventionofharmthatariseswithinorganisationsettings.EstablishingasustainableandrobustChildSafeguardingculturewithinchild-facingorganisationsiscriticaltothesuccessfulimplementationoftheMRRandprotectionofchildreninHongKong.Giventhewiderangeofchild-facingindustriesinHongKong,thecurrentlegalframeworks,suchastheProtectionofChildrenandJuvenilesOrdinance(Cap.213)andvariousguidelinesfromtheEducation(EDB)andchallengedtoprovidechild-safetystandardsthatcapturethediversityofengagementswithchildrenacrossdifferentsectors.WhiletheSWDrecommendsinstitutionstoestablishinternalchild-safetypoliciesandthereisminimalguidanceonhowtoestablishandimplementthese,andnocleardefinitionofanyofficiallyrecommendedstandardsthatthesepoliciesandshouldmeet.

香港參考了本地立法和國際承諾，包括《聯合國兒童權利公約》，建立多項法律和政策框架保障兒童福祉。香港社會福利署的最新數據顯示，虐待兒童個案有上升趨勢，尤其是一些身居要職成年人的施虐。數據顯示，新登記虐兒個案由����年的���宗攀升至����年超過����了�����將於����年�月��ChildSaguadin文化第���以及教育自����年香港救助兒童會為本地服務兒童的機����⸺香港兒09Thisleavesinstitutionstoself-determinetheirpoliciesandpractices,contributingtopotentialgapsbetweenwhatstaff,parents,orchildrencanexpectfromthevariousorganisationstheyengagewithonaregularbasis.09Since2019,SCHK’sChildSafeguardingServicehasprovidedstafftrainingandpolicydevelopmentsupporttochild-facingorganisationsinHongEHA–reachingover1,800professionalsfromNGOs,schools,activityandsportsclubs,educationandmore.AsawarenessofChildSafeguardingcontinuestoinHongKong,acriticalstepistoconsultthemajorstakeholdersofthistopic–thechildrenofHong–andunderstandwhattheyexpectfromtheorganisationsthatservethem.Insupportofchildren'srighttoparticipationintheUNCRC,thisservestoensurevoicesheard,andcontinuetoEHATosupportstrongerrecommendationstolocalchild-facingorganisationsthatincorporatechildren’sviews,thisstudyaimstoexplorehowchildrendefine"safety"withinorganisationalcontextsandidentifythefactorsinfluencingtheirperceptions.Engagingchildrenasactiveparticipantsintheprocessensuresthattheirvoices,asstakeholdersintheorganisation-childengagement,considered.ThroughdiscussionswithChildthefollowingquestionwasdeveloped:achild’sperspective,howdoachild-facingorganisation’schild-safetysystemsandstructuresimpactthesafetyofchildreninHongKong?

被聽到，並持續被聽到，從而建立以兒童為本、保障兒童最佳利益的安全機構。為了向本地服務兒童的機構提出更有力的建議，們作為機構與兒童互動中的主要持份者的聲音兒童的機構的兒童安全系統和結構如何影響香Methodology研究方法 10ThisstudywasconductedinHongfromDecember2024toOctober2025,withdatacollectionoccurringbetweenandSeptember2025.Achildparticipatoryapproachwasappliedfromtheinceptionstagetothedatacollection,analysis,anddisseminationstage.AteamofChildwith6membersaged14to16(bothboysandgirls),wassetupandcoordinatedbySCHKstafftoensurethatvoicesandideasfullyintoaccountacrosseverystepoftheTheusedamixed-methodsapproach,integratingbothquantitativeandqualitativemethods.Asurveyquestionnaireandsemi-structuredguidinginterviewquestionsdevelopedincollaborationwiththeChildResearchers.Thefocusareasforchildren'sviewsonsafetywithinthisstudyinclude:

本研究於����年��月至����年��月在香����年�月至�研究發布階段均採用兒童參與式方法。香港救助兒童會協助組成了一個兒童研究員團隊，成員包埋�名��至��歲兒童（男女皆有，以確保在研究的每個階段研究人員與兒童研究員合作制定了問卷和半結構式訪問問題。本研究關注兒童對安OrganisationOrganisationProgramming安全活動及項目策劃OrganisationStaff機構員工（成年人）FeedbackSystems反饋系統/意見收集及舉報機制OrganisationEnvironment環境ChildDataProtection資料保護587childrenaged9to17fromHongrespondedtotheonlinequestionnaire,andchildrenaged9to11wereengagedviafollow-upinterviews.���名�至��歲香港的兒童回應了網上問卷，個別�至��歲的兒童參加了後續訪談。ResultsoftheSurvey 11調查結果Respondent

受訪者背景資料Responseswerefromchildrenaged9–17.受訪者為�至��歲的兒童。16-17yrs/歲24%

Oftherespondentswhodisclosedtheirgender,theslightmajorityarefemale.在透露性別的受訪者中，女性略佔多數。 Undisclosed 9-10yrs/歲4%11-15yrs/72%

Male男36%

不願透露22%Female女42%AvastmajorityofrespondentsofChineseethnicity,withsmallerrepresentationacrossarangeofethnicities.大多數受訪者為華裔，其他族裔的受訪者較少。Non非華裔3%Chinese華裔97%

巴基斯坦人10%Indian 印度人10%日本人20%

Thai泰國人5% Other其他35%Caucasian/White白人20%RespondentsavarietyofdistrictsinHong

121.5%Northern北區荃灣4.8ShamShui深水埗2.2%Central&Western

1.4%元朗4.3%Mun屯門

1.2%大埔

2.6%ShaTin沙田4.6%SaiKung西貢5.8%WongTaiSin黃大仙1.8%KwunTong觀塘42.1%KowloonCity中西區

0%Islands

2.4%Southern南區

九龍城2.6%YauTsimMong油尖旺3.4Eastern東區1.2Chai灣仔Children’sEngagementwithChild-FacingOrganisations兒童與服務兒童的機構的互動TypesofChild-FacingOrganisationsAttendedbyRespondents(otherthanschool)受訪者參與的機構類型（學校除外）63%42%

27% 25%Tutoringcentres補習中心

Activitylearningcentres課外活動中心

Sportsteams運動班

centres社區中心

Charity/NGOs慈善組織/非政府組織ofVisitstoChild-FacingOrganisationsthanschool)的頻率

Otherthanschools,Onceortwiceamonth每月�-�次12%3-4timesweekly每週�-�次15%從不16%

5+timesweekly每週�次以上6% 1-2timesweekly每週�-�次32%Lessthanonceamonth每月少於�次19%

53%ofrespondentsattendedchild-facingorganisationsatleastonaweeklybasis.Tutorialcentresarethemostcommon.的兒童每星期至少參加一次SurveyResults調查結果 13OrganisationProgrammes機構活動 Whenlookingatanorganisation,whatmattersmoretoyou?當您決定參與活動時，以下哪些因素最具影響力？34%2%3%3%6%7%8%

11%

13%13%Friendlystaff友善的員工Rulesforbothstaffandchildren’sbehaviour規矩（給成年人與兒童）Parentconsentforjoining活動前索取父母同意Professionalcertificates/licences/medalsoftheorganisation展示機構的專業證書、發牌、奬項等等Partnershipsorrelationshipswithotherwell-knownbrands/organisations與其他信譽良好機構有合作關係Clearorganisationmissionstatement明確的機構願景和目標Apublicwebsiteand/orsocialmedia公開機構網頁或社交媒體賬號Awayforchildrentogivefeedbacktoanorganisation兒童提供意見方法Guidelinesforprotectingchildren’sdata保護兒童資料指引Guidelinesonhowtheorganisationrunsactivitiessafely安全活動或項目運作指引Over1in3respondentssaidthatfriendlystaffwastheirfirstprioritywhendecidingwhethertoengagewithanorganisation.超過三分之一的受訪者表示，友善的工作人員是他們決定是否參與機構的首要考慮因素。Inyourexperience,whatmakesaneventoractivityfeelSAFEforyou? 14對您而言，哪一項因素會讓您認為一個活動或項目是安全的？26%13%9%

6%17%

23%6%

Therearetherulesgrown-ups[intheorganisation].So,theyarenotallowedtosayanythinginappropriate.Over1in4respondentsreportedthataclearplanforactivitiesoreventshelpstheactivityfeelsafetothem,while23%notedthatitwastheorganisationrespectingdifferentneeds.��%4%13%4%26%4%4%13%4%26%4%48%6%17%8%13%7%6%17%8%13%7%22%27%6%10%15%10%5%6%10%15%10%5%25%28%Aclearplanfortheeventwashighlightedbyolderrespondents,whereasrespondentsaged9-10yearsnotedthatparentconsentwasthemoreimportant年齡較大的受訪者強調了活動的明確計劃，而�-��歲的受訪者則指出父母的同意才是更重要的因素。Stepstoprotectchildren’sdata保護兒童資料的程序Respectingdifferent尊重兒童不同需要Picturesofpreviousevents/activities過去辦過相似活動的記錄照片Parentconsentforjoining父母親簽寫參加活動同意書

Includingchildren’svoicewhenmakingdecisionsaboutanactivity在活動計劃過程有詢問過兒童意見Enoughadultstowatchovertheactivities足夠成年人參與及監督Clearplanfortheevent明確的項目計劃15StaVMembers）Whichofthefollowinghelpsyoufeelthemostsafeaboutastaffmember?以下有幾種考量因素，哪一個最令您覺得該員工比較可以相信？Otherpeople'sfeelingabouttheadult其他人對員工的評價6%

Photo/Videoproofofexperienceinthejob相關工作經驗的照片或影片7%Professionaltrainingcertificate專業培訓證書19%Friendlyattitude友善的態度51%

Willingtokeepsecrets承諾保守秘密16%Other其他1%51%ofrespondentssaidstaff’sfriendlyattitudemadethemfeelsafe.Otherfactorsarestaff’sprofessionaltrainingcertifications(19%)andtheirwillingnesstokeepsecrets(16%).��%證����。TRUST169%14%9%14%1%21%4%87%20%19%8%4%5%9%25%46%承諾保守秘密Professionaltrainingcertificate專業培訓證書Photo/Videoproofexperienceinthejob相關工作經驗的照片或影片1%Otherpeople’sfeelingabouttheadult其他人對員工的評價Other其他Friendlyattitude友善的態度9-10

11-15

16-17willingnesstokeepsecretswasmorehighlyvaluedinolderrespondents:14%of11–15-year-oldsand21%of16–17-year-olds,comparedto9%of9-10-year-olds.相比起只佔�%的�-��歲的受訪者，��%的��-��歲和��%的��-��歲的受訪者更注重機構職員承諾保守秘密。Whatisyourpreferredwayofcommunicatingwithstaffmembers?如果要跟機構員工溝通，哪一種溝通方式比較舒服？Other其他3%Onlinegroups網上群組(e.g.Discord,Facebook)5%電子郵件10%PhoneCall電話11%Socialmediaposts/comments社交媒體(e.g.FaceBook,Instagram)14%Messagingplatforms網上聊天(e.g.Whatsapp,Signal,Directmessagingetc.)57%AlmosthalfoftherespondentspreferredtocommunicatewithstaffviamessagingplatformsWhatsApp.近一半的受訪者喜歡透過WhatsApp等即時通訊平台與員工溝通。theretrustworthystaffmembersyoushareexperienceswith? 17您有任何值得信任的員工，讓您願意分享您的想法與經驗嗎？50% 50%

Qualitiesthatrespondentsexpectfromtrustedstaff:受訪者認為值得信任的員工具備以下特質：TheycansharetheirexperiencesandIcanlearnmoreaboutthesituationoreventhedifficultyoflife他們可以分享自己的經歷，甚至是生活的艱難的事No,Idon'thaveatrustedstaffmember

Ihaveatrustedmember

Gentleandunderstanding溫柔理解我的

proactive,communicative,and沒有值得信任的員工

有值得信任的員工

Theyarefriendlyandkeepmysecrets友善，會替我保守秘密

Agoodlistener,butnotacritic50%ofrespondentsdonothaveatrustedmemberwithinorganisations.

Respectfulofideas,willingtosharestories,alistenertoothers’ideas尊重想法願意分享故事傾聽他人想法

以批評��%的受訪者在機構中沒有值得信賴的工作人員

Professionallytrained,withcertificationsandrelevantworkexperience有被專業的培訓過，有證書和相關工作經驗FeedbackSystems反饋系統/意見收集及舉報機制Ifanorganisationwantedtogetyourfeedback,whatmethodwouldhelpyoubehonest?如果一間機構想要聽聽您的想法，哪一種反饋方式會讓您更誠實地回應？Onlineform網上表格 30%Handwrittenform手寫表格Inpersonmeeting面對面對話Directmessagingonsocialmedia社交媒體上的直接訊息(e.g.Whatsapp,Instagram,etc.)Email電子郵件

24%22%20%19%PhonecallPhonecall電話通知15%Almost1in3respondentsindicatedonlineformswouldhelpthembethemosthonest.近三分之一的受訪者表示，線上表格可以幫助他們真實表達意見。Doyoufeelyourfeedbackisseriously? 18您認為您的反饋有被認真對待嗎？No,Idon'tfeelmyfeedbackistaken

32%

68%

Ifeelmyfeedbackistakenseriously有被認真對待Whychildrenfeeltheyarenottakenseriously:兒童會覺得自己沒有被認真看待的原因：因為我覺得他們不會浪費時間關心小朋友的意見BecauseIdon'tthinktheywillwastetimecaringaboutchildren'sopinionsSomefeedbackisneveraddressed有些意見從未得到回應Somestaffwouldtakeourfeedbackasjokes有些員工會把我們的意見當成玩笑Noconcreteactiontoimprovetheproblem沒有任何改善問題的實際行動

Whychildrenfeeltheyaretakenseriously:受訪者會覺得自己有被認真看待的原因：Theyrespectitandtryadjustingtheirrulesorways他們尊重，並試圖調整他們的規則或方式Givememorethan1waytofeedback給我多於一種反饋方式Theywillanswerquestionsindetails他們會詳細解答Organisationsconductregularfollow-ups,implementsuggestedimprovements,andsharefeedbackoutcomespubliclyNo,myfeedbackisnottakenseriously沒有，我認為我的反饋沒有被認真對待

Yes,myfeedbackistakenseriously有，我認為我的反饋有被認真對待17% 31% 36%17%31%36%83%69%64%83%69%64%9-10

11-15

16-17Almostathirdofrespondentsfeelorganisationsdonottaketheirfeedbackseriously,witholderrespondentsreportingthismorethanyoungerrespondents:31%of11–15-year-oldsand36%of16–17-year-olds,comparedto17%of9-10-year-olds.近三分之一的受訪者認為機構沒有認真對待他們的回饋，年齡較大的受訪者比年齡較小的受訪者中有��%有這種看法：��-��歲受訪者中有��%有這種看法，��-��歲受訪者中有��%有這種看法，而�-��歲受訪者中只有��%有這種看法。OrganisationEnvironment環境 19Whenjoininganactivityrunbyanorganisation,whichofthesefactorsmattertoyou?踏入任何活動或機構時，哪一些環境因素會讓您感覺更有安全感或放心？31%2%3%4%7%8%8%

14%14%9%Cleanlinessandtidiness乾淨整齊Securitycameras/CCTV閉路電視Overalllocation(district,well-litstreets,etc.)區域（地區、足夠街燈等）Well-keptequipment設施保養良好Displayofprofessionalcertificates,medals,orlicenses展示專業培訓證書或發牌Brightlylitindoors室內光線明亮Securityguard有保安員在場Photodisplayofpreviousactivitiesrunbytheorganisation相片展示機構舉辦過的活動Rooms/doorswithwindows房間或門上有窗Separatewashroomsforadultsandchildren成年人與兒童洗手間分開Almostathirdofrespondentsreportedthatthecleanlinessandtidinessoftheorganisation’senvironmentwastheirhighestprioritywhenjoininganorganisation’sactivity.近三分之一的受訪者表示，在參與機構組織的活動時，機構環境的清潔和整潔是他們最重視的因素。DataandPrivacy資料保護 20Whatdoyouneedtoknowabouthowtheorganisationisusingyourdatatohelpyoufeelsafe?如果一間機構需要使用您的資料，您會關心以下問題嗎？WhatismydataWhatismydatausedfor48%Whohasaccesstomydata43%Whereismydatasaved?37%longwillmydatabeusedfor37%Almosthalftherespondentsreportedthatknowingwhattheirdatawouldbeusedforwasveryimportantforthemtofeelsafeaboutsharingtheirdatawithanorganisation.Whataresomefactorsthatcanhelpyoufeelmorecomfortableaboutsharingyourexperienceorphoto?如果機構想要公開您的照片或個人經歷，您會考慮以下的因素嗎？GuidelinesforprotectingmyGuidelinesforprotectingmydata資料保護指引62%Someonetoexplaintheuse有員工解釋資料用途53%Usingnames可以用假名49%可以改動我的資料用途Beingabletoreviewhowmydatawillbeused37%Other其他3%Almosttwothirdsofrespondentssaidthatguidelinesonhowtheorganisationprotectstheirdatawouldhelpthemfeelmorecomfortablewithsharingtheirdata.近三分之二的受訪者表示，如果機構能夠提供保護他們數據的指引，將有助於他們更放心地分享自己的數據。

Theteacherwilllike,takephotosofussometimes.Iwaslike,canyoupleasedeletethatphoto?Idon'tthinkIwantthatphoto.[Ifeeluncomfortableif]myIDnumber,address,anythingtoopersonal[wasdisplayed].Discussion討論Thefindingsofthisstudyhighlightthatchildren’sviewsonsafetyareinfluencedbyamixofemotional,environmental,andproceduralfactors.ThestudyalsoholdsinsightsthatmaycarryimplicationsinlightoftheupcomingMRR.Itisthereforecriticaltoconsiderhowchildren’sviewsintersectwiththeoperationalandlegaldemandsofmandatoryreporting.Thestudyfoundthathalfoftherespondentsdonothaveatrustedadultinorganisations,andmanyfeeltheirfeedbackisnotseriously.Thishighlightstheneedfororganisationstofostermorechild-centredcultureswherechildrenfeelheard,respected,andsupported.Responsiveandaccountablefeedbacksystemsessentialtobuildgreatertrustwithchildrenandhelpthemfeelsafeenoughtodiscloseconcerns–afactorthatisfoundationaltothesuccessofanymandatoryreportingframework.staffplayacentralroleinrespondents’decisiontoengagewithanorganisation,whichhighlightspotentialrisksaroundadultsabusingtheirpositionoftrust.Thefindingthatsomerespondentsfeelsaferwhenstaffwillingtosecretsalsoraisessignificantconcerns.Whilethismayreflectadesirefortrustandconfidentiality,italsopointstopotentiallydangerousrisksifboundariesnotclearlydefined.Conductingcriminalbackgroundchecks,suchastheSexualConvictionCheck(SCRC),staffengagewithchildrenisavitalsafeguardingmeasureinthiscontext.Thesechecksindividualswithharmfulhistoricalbehaviourfromenteringrolesoftrust,wherepowerdynamicscanbeeasilyexploited.Theyalsohelpensureaccountabilityinrolesthatinherentlyhaveinfluence,whichisinreducingblurredboundariesandsaferelationships.InthecontextoftheMRR,organisationsmustensurestaffequippedtonavigatethesecomplexdynamicswithchildren–buildingtrustwhilemaintainingtransparencyabouttheirdutiestoreporttolocalauthoritiesandhelpingchildrenunderstandsafesecret-keepingpractices.

21響。本研究亦為即將實施的《強制舉報實際運作和法律要求相交織是非常重要研究發現，半數受訪者在機構中沒有值得信賴的成年人，許多受訪者感覺他們的反饋沒有被重視。這強調了機構需要創造以兒童為本的文化，讓兒童感到被傾聽、被尊重和被支持。反應迅速且負責任的反饋機制對於建立與兒童的信任非常重要，並能幫助他們感到安全，從而願意表達擔憂⸺這是任何強制性舉報框架成功的基礎因素。友善的機構員工在受訪者決定是否參與SCR核查可以防止過往有不良行為的人員擔機構必須確保工作人員能夠妥善處理與兒童之間複雜的互動關係⸺在建立兒童22RespondentsshowedastrongformessagingplatformslikeWhatsApporSignaltocommunicatewithstaff.Whilethisreflectstoday’scommunicationnorms,italsointroducessafeguardingchallenges.Clearguidelines,officialcommunicationchannels,andmonitoringsystemsneededtoensuretheseplatformsusedsafelyandappropriately.Sucheffortsalsohelptoensureanydisclosuresofharmthatoccurthroughthesechannelsappropriatelyrecognisedandactedupon.Althoughdataprotectionwasnotatoppriorityforrespondentswhendecidingwhethertoengagewithanorganisation,thefindingthatalmosthalfoftherespondentssaidthatknowingwhattheirdataisusedforhelpsthemfeelsafesuggeststhattransparencycananisationsmayseegreaterengagementwithchildreniftheyopenabouttheirdatapoliciesandactivelyeducateandsharethesepolicieswithchildreninchild-friendlyways.Wheresensitiveinformationmaybesharedwithlocalauthorities,thesechild-friendlyexplanationsofmandatoryreportingcanhelpfostermoreconfidenceinchildren’sengagementwithorganisations.Respondentsvaluedclearplans,rulesforadultsandchildren,andparentalconsentasindicatorsofsafety;thelatterespeciallyvaluedbyyoungerrespondents.Theseelementscontributetostructuredenvironmentswheresafetyisvisibleandpredictable.AstheMRRbecomesalegalorganisationsmustdevelopChildSafeguardingPoliciesandandinformfamiliesabouttheirprotocols,howdisclosuresandsuspectedcasesofharmhandled,andwhatreportingobligationsexist.Thistransparencysupportsfamiliesinmakinginformeddecisionsabouttheirengagementwithanorganisationandstrengthenstheprotectivepartnershipbetweenfamiliesandorganisations.

受訪者表現出對WhatsApp或Signal等即時通訊平台的強烈偏好，並傾向於使用它們與機構員工溝通。這雖然反映了現今的溝通習慣，但也帶來了安全保障的挑戰。我們需要明確的指引、官方溝通渠道和監控系統，以確保這些平台得到安全及適當的使用。這些措施也有助於識別和處理經這些溝通渠道發生的傷害事件。儘管資料保護並非受訪者在決定是否參與機構時的首要考慮因素，但近一半受訪者表示了解資料的用途有助於他們感到安全，這表明增加透明度可以增強信任。因此，如果機構公開它們的資料政策，並以兒童易於理解的方式積極向兒童解釋，則能提高兒童的參與度。在可能需要與行政機構分享個人資訊的情況下，以兒童易於理解的方式解釋強制性舉報的程序，有助於增強兒童與機構互動時的信心。受訪者重視明確的項目計劃、成人和兒童規則以及父母的同意，並將此視為安全的指標；後者尤其受到年幼受訪者的重視。這些要素有助於營造有系統的環境，使安全成為顯而易見且可預測的因素。隨著各機構必須制定守護兒童政策和程序，這種透明度有助於家庭在與機構合作時Recommendations 23建議Child-FacingOrganisations服務兒童的機構Asignificantnumberofrespondentssaytheydon’thaveatrustedadultinorganisations,andmanydonotfeeltheiropinionsseriously–citingthattheirfeedbackisneveraddressedorleadstonochange.Child-facingorganisationsmustestablishandprioritiseachild-centredculturewhe