《当代商务英语·商务涉外礼仪》-chapter 10

Module1ArrivingataBusinessDinnerBusinessdiningetiquettehasalwaysplayedanimportantpartinmakingafavorableimpression，andintoday'sInternationalBusinessWorldithasbecomeveryimportanttobeabletoprojectyourknowledgeandexperience，ifnotyourstatusandeducation，throughthevisiblesignalsofthestateofyourmannerswhendininginaformalorbusinesssituation.Youractionsatthetableandwhileeatingtherefore，返回下一页Module1ArrivingataBusinessDinnercanbeessentialtohowothersperceiveyouandcanevenaffectyourprofessionalsuccessintheBusinessWorld.Themostcommonmistakemadebythosepeoplewhoareunaccustomedtoattendingformalandbusinessfunctions，orarenotschooledinthestandardofbehaviorexpectedbythosewhoare，mostoftenhappensimmediatelyupontheirarrivalandevenbeforetheactualcommencementoftheeventitself.返回下一页上一页Module1ArrivingataBusinessDinnerIfyouareattendingaformaleventwithanescortandthereistheneedtoremoveouterclothing，capes，overcoatsorraincoats，thereisanacceptedprocedurethatmustbefollowed.Ifthereisacoatcheckattendantorafootman，thentheproperprocedureisforthegentlemantofirsthandhishat，(whichshouldhavebeenremovedbeforeheenteredthefoyer)，alongwithhisglovesandumbrella(rolledandbuttoned)，ifheiscarryingone，totheattendant.返回下一页上一页Module1ArrivingataBusinessDinnerThegentlemanshouldalwaysassisttheladyheisescortinginremovingherouterwearandpassittotheattendant，priortoremovinghisown.Theattendantorfootmanisnotexpectedtoassistyou，sheorheismerelyexpectedtotakeyourclothingfromyouandhaveitstoredandyoushouldhandittotheminafoldingmanner，makingthetakingofitalltheeasierfortheattendant.返回下一页上一页Module1ArrivingataBusinessDinnerYouwillnormallybegivenatickettoretrieveyourclothingaftertheevent，whichthegentlemanshouldhold.Itisalsothedutyofthegentlemantoretrievetheclothingattheendofthefunctionandassisttheladyindressing，beforeputtinghisownouterclothesbackon.Agentlemanshouldnodhisheadslightlyashegreetshishost.Thegentlemanshouldthenintroducehisescorttothehostorguestofhonor,返回下一页上一页Module1ArrivingataBusinessDinnerthewordsusuallybeingsomethinglike:“Mr.Ambassador,(orSir,orMadam，orwhateveristheappropriatetitletouseinthegreeting)Iwouldliketointroducemywife(orfiancé,escort,daughter,etc.)”.Neverusetheterm“girlfriend”whenintroducingaladyformally.Hisladyshouldextendherhand，palmdown，fingersslightlycrookedandshouldlookdirectlyintotheeyesofamalehostassheisgreeted(actuallyitislessembarrassingtolookataspotslightlyabovehiseyesonhisforehead).返回下一页上一页Module1ArrivingataBusinessDinnerAladydropshereyeswhengreetingherhostess.Donottrytostartaconversation，oraskaquestion，attheformalreceptionbyyourhost，andifyouareaskedaquestionkeeptheanswerasshortasyoucanandmovealongasfastasispolitetodo，toallowthosefollowingyoutobegreeted.Afterthegreetingmoveaway，neverstandaroundinaformalgreetingarea，itwillonlyinformothersthatyourarelyattendsuchevents.返回下一页上一页Module1ArrivingataBusinessDinnerAtmostformalfunctionstherewillbeawaitingroomorwaitingarea，wheretheguestswillgathertoawaitthecalltolunchordinner，ortotaketheirseats.Themostblatantbadmannersistoleaveone'sescortduringthistime，andthistimeisusuallyusedbymostgueststovisitarestroom，ifsothenthegentlemanshouldbewaitingoutsidetheladiesrestroomforhispartnertoescortherbacktothewaitingroom.返回下一页上一页Module1ArrivingataBusinessDinnerItisabsolutelytheworstbadmannerstoallowyourpartner，maleorfemale，tostandaloneinthewaitingroomorwaitingareawhileyouvisittherestroom.返回上一页下一页Module2TakingYourSeatataFormalDinnerNevertakeyourseatbeforebeinginvitedtodosobyyourhost.Iftherearenoplacecardstoshowyouwherethehostwantsyoutosit，choosetheseatsyouwishtooccupybeforebeingcalledtothetableandstaycloseenoughtothemtobeabletotakethemwithoutfindingyourselfplayingmusicalchairswithotherguests.返回下一页上一页Module2TakingYourSeatataFormalDinnerIfyoudohavethechoiceofseatsatalargetable，thebestseatsforaformalluncheonordinner(onceactuallycalledthe“safe”seatsindiplomaticcircles)arethosethataretwothirdsdawnthetablefromwherethehostwillsit.ontheleftsideofthetableasthehostseesit.Youwillthatwaybeservedeachcoursesoonerandifintroductionsarecalledfor,youwillnotbecalleduponuntilseveralothershavehadthechancetospeakbeforeyouandinformyouofthetoneoftheevent.返回下一页上一页Module2TakingYourSeatataFormalDinnerNeverstandfortheintroductions-oneonlystandsforatoast.Atmostformalfunctionstheseatingisarrangedsothateachgentleman'sladyisseatedtohisleftandiftheseatingislefttotheguests’choice，agentlemanshouldfollownormalprocedureandalwaysattempttoseathisladyescorttohisleft.Thegentlemanshouldalwayshelphisladyescortbeseated.返回下一页上一页Module2TakingYourSeatataFormalDinnerIfyouhaveneverdonethisataformalfunctionpracticewithyourescortbeforeyougo，ifyoucan.Sometimesthewaitersandserverswilldoitforyou，butitisbetterthatthegentlemanhimselfhelphisescort.Agentlemanisalsoexpectedtoassistanyunescortedladysittingnexttohimtobeseated.Theeasiestwaytodothisistograspthechairwithonehandoneithersideofthechairback，abouthalfwaydownwithyourthumbsawayfromyou.返回下一页上一页Module2TakingYourSeatataFormalDinnerLiftthechairbacksothattheladywithyoucanwalkuprighttostandbeforethetable.Thengentlyplacethechairforwarduntilthefrontoftheseattouchesyourescort'slegsbehindtheknee.Thenplacethechairdownandyourescortcansit.Theladyshouldbestandingwithhertorsoactuallytouchingthetablebeforeyoubeginthismaneuver.Thegentlemanshouldstaybehindthechairtoassisttheladymovethechairforward.返回下一页上一页Module2TakingYourSeatataFormalDinnerSheshouldplaceonehandeithersideoftheseat，liftingitasshemovesforward，withthegentlemanassistingher.Thegentlemanthenshouldseathimself,onceseatedthegentlemanshouldalsoadjustthepositionofhischairwithonehandoneithersideoftheseat.Mostmenhavebeentoldbytheirmotherthattheyshouldalwayshelpaladybeseated，返回下一页上一页Module2TakingYourSeatataFormalDinnerbutfromtheobservationitwouldappearthatmanymothersoftenforgettotelltheirsonsthatagentlemanalsoisexpectedtoassistaladywhensheneedstoleaveherseatattheendofameal.Infactifsheiswearingalongdressoraballgown，sheneedsthehelptogetupfarmoreafterthemealisoverthansheneedsthehelptositdowninitially.返回下一页上一页Module2TakingYourSeatataFormalDinnerAttheendofthemeal，agentlemanliftshischairbackwithhishandsgraspingtheseatofhischairandthenmovestostanddirectlybehindhisescort'schairtobeabletoassistherstand.Takingthechairinexactlythesamemannerasheplaceditbeneathherforhertositdown，hewaitsforhertobegintoriseandthenpullsthechairbackfromunderneathher.返回下一页上一页Module2TakingYourSeatataFormalDinnerHowever,therearealsoladieswhosemothernevertoldthemhowtorisewhenbeinghelpedwithherchairbyagentleman.Theeasiestandthesafestproceduretofollow，whichwillpreventherfromlosingherbalanceanddepositingherderrierequicklytothefloor,istomoveherrightfootbackandturnassherisesandthechairisremovedfrombeneathher，返回下一页上一页Module2TakingYourSeatataFormalDinnersteadyingherbalancebyinitiallyplacingherlefthanduponthetable，andholdingherpursewithherrighthand，andthenexitingherplacetoherrightbetweenherownplaceandthegentleman'sremovedchair.Again，itishelpfulifyoucanpracticethismaneuverpriortotheevent.返回上一页下一页Module3UsingNapkinThemealactuallybeginswhenthehostorhostessunfoldshisorhernapkin.Youshouldneverattempttocallthewaitersorotherstafftoassistyoubeforethemealbegins.Whenthehosthasopenedhisorhernapkinthisistheguest'ssignaltodothesame.Thegentlemanshouldpickuphisescort'snapkinwithhisrighthand，takeitbyacornerandshakeitopenbeneaththetableleveltotherightofhischair.返回下一页上一页Module3UsingNapkinHeshouldthenlayituponhisescort'slap，stillholdingonlythecornerandonlyusinghisrighthand，sothatshemayadjustit，andthenheshouldtakehisownnapkinandrepeattheprocedureforhimself.Liftingatablenapkinoccasionallyismadedifficultbythewayithasbeenfoldedbeforebeingplaceduponthetable.Thefollowingguidewillallowyoutoproperlyopenthenapkin.返回下一页上一页Module3UsingNapkinYoutakethenapkinoffthetablewithyourrighthandonly，takingthe“openingport"betweenyourforefingerandthumbanditshouldbegintofallopenasyoumoveitfromthetable.Thenamebeneatheachillustrationistheprofessionaldescriptionofthetypeoffolding.Placeyournapkinonyourlap，completelyunfoldedifitisasmallluncheonnapkin，orinhalfdiagonally，acrossyourlappointatyourknees，ifitisalargedinnernapkin.返回下一页上一页Module3UsingNapkinNevertuckthenapkinintoanypartofyourclothingorremoveitduringthemeal，unlessyouarecalledupontostandforatoast.Inthatcase，foldyournapkinneatlyandplaceittotheleftofyourplatebeforestanding，anddonotforgettoreturnittoyourlapwhenretakingyourseat.Afteratoastistheonlytimealadywouldremovehernapkinfromthetableherselfandreplaceitonherlap.返回下一页上一页Module3UsingNapkinTypically，youwanttoputyournapkinonyourlapsoonaftersittingdownatthetable(butfollowyourhost'slead).Thenapkinremainsonyourlapthroughoutthemealandshouldyouneedto，andaftereachcoursewithoutfail，itshouldbeusedtogentlyblotyourmouth.Neverwipeyoursilverwarewithyournapkin.Ifyoushoulddropautensil，oroneisnotabsolutelyclean，callawaiterorservertoassistyouandhaveitreplaced.返回下一页上一页Module3UsingNapkinIfyouneedtoleavethetableduringthemeal，foldyournapkintwiceandplaceitoverthebackofyourchair.Hostwillsignaltheendofthemealbyplacinghisisover,youtooshouldplaceyournapkinneatlyfoldedorhernapkinonthetable.Oncethemealisover,youtooshouldplaceyournapkinneatlyfoldedonthetabletotheleftofyourplate.返回上一页下一页Module4ChoosingtheCorrectSilverware

Choosingthecorrectsilverwarefromthevarietyinfrontofyouisreallynotasdifficultasitmayatfirstappear,ifyouknowthebasicapproachtolayingatable.Thegoldenruleis"fromtheoutsideice"，tobemoreexactly，juststartingwiththeknife，fork,orspoonthatisfarthestfromyourplate，workyourwayin，usinganewutensilorsetofthem，foreachcourse.返回下一页上一页Module4ChoosingtheCorrectSilverwareAmericansoftenonlyusethesaladforktoeattheirsalad，therebyignoringthesaladknifewhichmostAmericanrestaurantsandhotelsstilllaybesidetheirplate.Obviouslythereisnothingwrongwiththisifitisyourpreference;however,whenyouhavefinishedeatingyoursaladitshowsknowledgetolaythesaladknifeupontheplatebesidetheforktosignaltothewaiterthatyouhavefinished.返回下一页上一页Module4ChoosingtheCorrectSilverwareAtafourcourseformaldinner,yoursoupspoonwillbeonyouroutermostright,followedbyyoursaladknife，afishknifeandthenthedinnerknife.Yoursaladforkwillbeonyouroutermostleft，thenyourfishforkandyourdinnerforkwillbenearestyourplate.YourdessertspoonandforkwillusuallybelaidaboveyourplateinAmericaorbroughtoutwiththedessert.InEuropeatthebetterestablishmentsandatStateFunctionsyourdesertspoonandforkwillactuallybelaidoneitherside，返回下一页上一页Module4ChoosingtheCorrectSilverwareandnearesttoyourplate.Sometimesabutterknifewillbelaidtotherightofyourplate，(itisasmallknifewitharounded，dullblade)，butnormallytodayitisplaceduponyoursideplate.However,ifyouremembertheruletoworkfromtheoutsidein，ortowatchwhatthemoreexperiencedpeopleatyourtablearedoing，youwillbefine.返回下一页上一页Module4ChoosingtheCorrectSilverwareTherearetwowaystouseaknifeandforktocutandeatyourfood.TheyaretheAmericanstyleandtheEuropeanstyle.Inmostsituationseitherstyleisconsideredappropriate.IntheAmericanstyle，onecutsthefoodbyholdingtheknifeintherighthandandtheforkinthelefthandwiththeforktinesholdingthefoodtotheplate.Therightmethodistocutafewbite-sizepiecesoffood，返回下一页上一页Module4ChoosingtheCorrectSilverwarethenlayyourknifeacrossthetopedgeofyourplatewiththesharpedgeofthebladefacinginwardsandtowardsyou.Thenchangeyourforkfromyourlefthandintoyourrighthandtoeat，withtheforktinesfacingup.(Ifyouareleft-handed，keepyourforkinyourlefthand，tinesfacingup.)TheEuropeanstyleisthesameastheAmericanstyleinthatyouyou’reyourmeatbyholdingyourknifeinyourrighthandwithyourforefingerpressedonthebackoftheblade，返回下一页上一页Module4ChoosingtheCorrectSilverwarewhilesecuringyourfoodwithyourforkheldtinesdowninyourlefthand.Yourforkremainsinyourlefthandhowever,andgoodmannersdictatethatatalltimesthetinesmustbefacingdown.Theknifemustalwaysstayinyourrighthand，andnotbeputdownwhileeating，exceptwhenyouneedyourrighthandtoliftyourwineglass.返回下一页上一页Module4ChoosingtheCorrectSilverwareThefoodistheneithertakenbypushingtheforkintoit,orbypushingthefoodontothebackoftheforkwithyourknife.TheforkisneverusedinashovelingmotionintheEuropeanstyleasitoftenisintheAmericanstyle.返回上一页下一页ABCforYouGoodMannersattheTableTablemannersplayanimportantpartinmakingafavorableimpression.Theyarevisiblesignalsofthestateofourmannersandthereforeareessentialtoprofessionalsuccess.Regardlessofwhetherwearehavinglunchwithaprospectiveemployerordinnerwithabusinessassociateourmannerscanspeakvolumesaboutusasprofessionals.Sometipsareofferedasfollows:返回下一页上一页ABCforYouGoodMannersattheTable.Ifyoudon'tlikewhat'sbeingserved，don'tsayso.Justkeepquietandletitsit.Placeyourspoonorforkontheplate(ifsoup，onthesoupplate，noonthesoup)..Neveruseyourfingersatanyformaldiningexperience，(exceptformovingpiecesofbreadtoyourmouth)unlessadelicacyisservedwhichitisimpossibletoeatunlessoneusesone'sfingers.返回下一页上一页ABCforYouGoodMannersattheTable.Don'tputyourusednapkinonthetopofthetable.Leaveitonyourseatwherenoonehastolookatit..Whenconfrontedwithaplacesettingofthreeorfourforksandspoonsthatconfusesyou，agoodruleofthumbistostartwiththeoutermostutensilandworkyourwayinwitheachcourse.Ingeneralthedishesforliquidsaretheright,whiledishesforsolidsareontheleft.返回下一页上一页ABCforYouGoodMannersattheTable.Cutonlytwotothreepiecesofmeatatatime.Resistthetemptationtocutupthewholethingallatonce..SignaltheserversthatyouarestilleatingbypacingyourforkandknifeinaninvertedVonyourplatefromthe10to14o'clockpositions..Don'tseasonyourfoodbeforeyouhavetastedit，oritisaninsulttoth