《当代商务英语·商务涉外礼仪》-chapter 7

Module1WaysofAddressingpeopleHowtoaddressyourbossandcolleagues?Thatisthequestion.Itisaheadacheforsome40percentofpeoplestartingoutontheircareersaccordingtothelatestsurveyconductedbyrecruitmentwebsiteZhaopin.comof6,000workingpeople，ascitedbytoday'sOrientalMorningPost.IntheresultsZhaopindisclosed，23percentofnoviceemployeesareatalossastohowtoaddresstheirbossesandcolleagues，返回下一页Module1WaysofAddressingpeoplewhileone-thirdsaidtheyhavequicklymanagedtogetaccustomedtotheircompanies'styleofaddress.Only5percentsawitasnoproblematall.ThesurveyindicatesmostworkingpeopleprefertobeaddresseddirectlybytheirChinesenames(66percent)，or,lessfavored，bytheirEnglishnames(17percent).Fewer-stillliketobeaddressedbytheirtitles(7percent)orassistersorbrothers(5percent).返回下一页上一页Module1WaysofAddressingpeopleInreality，onbusinessoccasions，mostpeopleaddresstheircustomersbytheirtitles(65percent)suchas“manager"，andmanyliketouseMs.orMr.(31percent).Only3percentusetheotherparties'Englishnamesand1percentadopt“comrade”，thepreviouslypopularformofaddress.Englishnamesaremostoftenusedinforeigncompanies(31percent)whiletitlesaremostfavoredinstate-ownedenterprises(45percent).返回下一页上一页Module1WaysofAddressingpeopleWhenaddressingbosses，usingtitlesscoredhighest，at33percent，amongalltypesofenterpriseandnicknamesweretheleastused(2percent).Chinesenames(16percent)，Englishnames(9percent)andaddressingsomeoneas“teacher”(8percent)werealsoused.返回上一页下一页Module2SocializingSuccessfullywithYourBossandEmployees

Employeeswelcomechancestogettoknowthebossasaperson，notjustamanager.Duringthefreneticworkweek，theyencounterthebossasthesourceofdiscipline，assignments，occasionalreprimandsand，typically，verylittlepersonalchitchat.Soit'srefreshingtobearoundthesupervisorwhensheshowcasesherhumor,asksaboutyourfamilyandhobbies，andgivesanunrestrainedlaugh.返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

However,bothemployeesandbossesshouldbeawarethatthesocialscenedoesnoterasetheworkplacelinesofauthority.Ifyourbosslikesyourpersonalityataparty，thatdoesnotmeanyouwillgetthenextpromotion，whichdependsinsteadonyourprofessionalskills.Herearesevenguidelinesthateveryemployerandemployeeshouldkeepinmindforafter-hoursmingling:返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

1.Avoidoffcolorhumor.Thejokesyouwouldtellyourgolfbuddiescouldjeopardizeyourprofessionalreputationifyousharethemwithworkplacecolleagues，nomatterhowinformalthesetting.True，theymightlaughoutofcourtesy，ormaybefromdiscomfort.Yetyourisklosingtheirrespect.Playsafe.Don'ttellanyjokethatyouwouldn'ttellatanofficestaffmeeting.返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

2.Refrainfromtouching，otherthanahandshakegreeting，unlessyouhappentogodancingwiththegroup.Drapinganarmaroundacolleaguemightpromptaneventuallawsuit，especiallywhenyoudon'tgivethatpersonanexpectedraise.Andtheemployeewhocaressesthebosscancreateanimageoffakeryandpandering.返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

3.Drinkmoderately.Everyyear，holidayparties，companypicnicsandsimilaroutingsbecomecareergraveyardsforbossesandemployeeswhowanttobecome“thelifeoftheparty".Sometimesweassumethattwomoredrinkswillhelpustalkmoreeasily.That'samistake.Twomoredrinkswillencourageyoutotalkmoreperiod.Theimpairedspeakingandunsteadywalkthatfollowthoseextracocktailscouldbrandyou:“lush”，“adrunk”，“undisciplined”，orsomethingsimilar.返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

Alongthoselines，nevermentionthatdrinkingisimportanttoyou.Stayawayfrom“Nothinglikeastiffdrinkattheendofthedaytohelpaguyunwind.”Whimsically，weslipintocommentslikethat，suchas“Thoughtthatbartenderwouldneverbringourorder.”Althoughyouaretryingtoinjectabitoflevityintotheconversation，thequipscouldbackfire，categorizingyouasaproblemdrinker.返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

4.Makesureyoucirculateamongeveryonepresent，notjustthemanagerialgroupyoufeelmostcomfortablewith.Thepersonwhotalkswithhisorhercliqueandavoidseveryoneelsenullifiestheinclusivegoodwilltheeventisintendedtofoster.Spendtimewithlineemployeesaswellas“thesuits".5.Avoidshoptalk.Demonstratethatyouhaveaninteresting，meaningfullifeawayfromthecorporation.返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

Nobodywantstohearyouropinionsaboutafiveyearplan，adropinsalesortheemployeeyouhadtofire.Asanoldsongadvises，“talkhappytalk，thingsthatpeopleliketohear.”Staywellinformedaboutmajorsportingevents，releasesofnewmovies，greatplacestovacation，newrestaurantsyourfriendshaverecommended，bestsellingbooksandnationalevents.Definitely，partygoerswanttotalkaboutthem，notcorporateproblemsandplans.返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

6.Listenattentively.Goodlistenersbecomeourfavoritepeople.Wemoveawayfrommotor-mouthswhodominateconversations.Encourageotherstotalk,withcommentslike“veryinteresting"，“tellmemore"，and“Whathappenednext?"“Seekfirsttounderstand，andthentobeunderstood.”Followthatadvice，andyou'llbecomethehitofthecompany'ssocialouting.返回下一页上一页Module2SocializingSuccessfullywithYourBossandEmployees

7.Mindyourmanners.Iftheoccasionincludesameal，payspecialattentiontoyourtableetiquette.Youwanttolooklikeyoubelongattop-tierbanquets.Illustratethatyouhaveacquiredpolishandgrace.返回上一页下一页Module3GoodSocialMannersGoodsocialmannersplayanimportantandintegralroleineveryfamilyorfriendlyrelationship.Wealsousesomeofourpolishedsocialmannersineachbusinessventureineverydaybusinesslife.Whetheryouareatabusinessmealorevent，networkingwithclients，ajobintervieworevenasalescall，etiquetteisanimportantfactorinbusiness.Itisequallyimportantineverysocialsituationyoufindyourself.返回下一页上一页Module3GoodSocialMannersYourcomfortlevelincreasesdramaticallywhenyoufeelcomfortablewithwhattodoandsayinanysituation.Youattainconfidenceandshowauthoritywhenyouarenotwonderingifyouareactingproperly.Havingwell-roundedsocializingskillsarenotanoption，butanecessityofbusinesslife.Mostpeoplelookingtomoveupthecorporateladderrealizetheimportanceofmasteringjob-relatedskills.返回下一页上一页Module3GoodSocialMannersButwhattheymaynotalsoknowisthatsoftskillsthewaytheycarrythemselves，dress，interactwithotherscanbejustasimportantindeterminingwhethertheywillorwillnotbepromoted，andmayevenbecreatinganegativeimagewithouttheirknowledge.Forexample，ifthereweretwomanagerswhowerecompetingforthesamepromotion.返回下一页上一页Module3GoodSocialMannersBothwereequallytechnicallycompetentandmentallyreadyforthemove.Yet，onehadoutstandingsocialskills，dressedforthepositionandcouldeasilystrikeupaconversationwithanyone.Theotherwassloppyinappearance，hidinacornerandhadpooreyecontactatsocialevents.Guesswhogotthepromotion?Conversely，therearealsomanyprofessionalswhothinkthattheyaregreatatnetworking，makingsmalltalk，andconnectingwithpeoplewheninrealitytheyexudeanunprofessionalimage.返回下一页上一页Module3GoodSocialMannersWiththisinmind，hereareafewtipsonhowtoimprove:.SetgoalsWheredoyouwanttobeinone，threeandfiveyearsfromnow?Doyouwantapromotion?Anewjoborcareer?Whatareyouwillingtodotoachievethem?Writethemdownandreviewthemperiodicallytokeepontrack.返回下一页上一页Module3GoodSocialManners.Takeagoodlookatyourselforbetteryet，askyourmentorforfeedback.Unfortunately，weneverseeourselvesasothersdo.Ifyouarenotgettingtheresultsyouwant，askforfeedbackfromotherstobetterunderstandwhatisholdingyouback..CommittothechangeyouwanttocreateTomakeanychangeinbehavioryoumustpracticethenewskillrepeatedlyfortwenty-onedays.Setasidetimetodothisandmakeitapriority.返回下一页上一页Module3GoodSocialManners.DressappropriatelyWearclothesthatfitwellandareappropriateforeachbusinessoccasion.Understandthedifferencebetweentraditionalbusinessattireandthedifferentlevelsofbusinesscasual.Wearclothesthatsayyouarethereforbusinessandshouldbetakenseriously.Ifyouwearittothebeach，onahotdate，ortotheparkit'snotappropriateforbusiness.返回下一页上一页Module3GoodSocialMannersWiththatinmind，keepminiskirts，T-shirtswithslogans，overalls，low-cuttops，sandals，jeanjackets，sneakersandzip-fronthoodedsweatshirtsforyourweekendorat-homewardrobeonly..LearnhowtoproperlyshakehandsTouchthumbjointtothumbjoint.Makeitfirm一notabonecrusheroraloosefishhandshake.Peopleformanimpressionofyoubyyourgreeting.Makesurethey'veformedagoodone.返回下一页上一页Module3GoodSocialManners.KeepyourbodylanguageopenInbusiness，manyprofessionalsarenotawareofhowtheyarecommunicatingwiththeirbody.Fidgetingornotmakingeyecontactwillgiveyouaway.Keepasmileonyourfaceandyourbodylanguageopen..FakeituntilyoufeelitIfyoufeelasifyouhavealreadyachievedyourgoal，itwillhappen.返回下一页上一页Module3GoodSocialMannersIndividualsthatmaintainanupbeatattitudeportrayapositiveimageandattractpositivecompany..Remember“Successfulpeoplelooksuccessful!”Byrememberingthesepoints，youcanhelptomorequicklyadvanceyourcareer.返回上一页下一页Module4OfficeCollectionsandPartiesManyofficesarevirtualbeehivesofsociallife,completingwiththeirownpatternsofgiftgiving，partyschedules，andcustomsandtraditions.CollectionsItisthecustominmanyAmericanofficestotakeupcollectionstobuypresentsforbirthsweddings，birthdays，andotherhappyoccasions.Manypeoplewillinglyparticipateinthistradition,butmanymoreundoubtedlyresentthecontinualexpense.返回下一页上一页Module4OfficeCollectionsandPartiesOfficecollectionsonlyworkamongco-workerswhogenuinelyhavesomefondnessforoneanotherandwhenthedemandsaren'ttoohigh.Theydon'tworkwhenyou'reinanenormousofficeandyoubarelyrecognizethepersontowhomyou'reexpectedtogivemoney.Theyalsodon'tworkwhenasetamount，whichisoftenbeyondsomepeople'smeans，isexpected.Askingpeopletokickinadollarortwoisokay.Askingfortenortwentydollarsusuallyisnot.返回下一页上一页Module4OfficeCollectionsandPartiesThosewhoknowthepersonandwanttogivemoremoneymay，butnooneshouldeverfeelobligedtogivemorethanadollarortwotoanofficecollection.Ifyou'retakingupthecollection，youcaneasethesituationbyaskingonlythosewhoreallyknowtherecipienttoparticipate.Ratherthanexcludeanyone，though，offerthechoicetosomeonewhomaynotwanttocontribute:“I'mtakingupacollectiontobuyMaryaweddinggift，返回下一页上一页Module4OfficeCollectionsandPartiesbutIknowyoudon'tknowher,soIdon'tfeelit'srighttoaskyou.”Thatleavesthedecisionentirelyinthehandsofthegiver.Fromthegiver'spointofview，oncesomeonehasletyouoffthehookinthisway，youshouldfeelnopressuretocontribute.Anothersolutionusedinsomeofficesistopassaroundanenvelope.Eachpersonmayanonymouslycontributewhatheorshelikes.返回下一页上一页Module4OfficeCollectionsandPartiesOfficePartiesAnotherofficetraditionisgivingpartiestocelebratebigevents-babyshowers，weddingshowers，retirementparties，andtheubiquitousbirthdayparties.Strictlyspeaking，theseoughtnottobeheldonofficetimeorpremises，buttheyoftenare.Wheneverpossible，givemajorpartiesforco-workersatanotherlocation.Partiesthattakeplaceatwork，say，foraretirementorabirthday，返回下一页上一页Module4OfficeCollectionsandPartiesshouldbekeptfairlybriefandsubdued.Somelargeofficesmergeeventsthatis，theyhaveonebirthdaypartyinamonthratherthanaseriesofbirthdaycelebrations.GiftsGivingMostofficesindulgeinsomeformofgiftgiving，usuallyatholidaytime.Bossestypicallygivegiftstotheirstaffmembers，whileemployeesarenotobligedtogivegiftsinreturn.返回下一页上一页Module4OfficeCollectionsandPartiesTheexceptionisthesecretaryorpersonalassistantwhowishestogivethebossapresent.Thisgiftcanbeverymodest，eveniftheboss'sgiftwaslavish.Itwould，infact，beinappropriateforanemployeetogiveanemployeranelaborateorexpensivegift.Someofficeshaveagrabbaggiftexchange，whereeveryoneputshisnameinabagalsodrawsthenameofanotherworker.返回下一页上一页Module4OfficeCollectionsandPartiesWhenthesearethecustom，thegiftsshouldbesmall，anditisagoodideatosetadollarlimit，usuallyfivetotendollars.Thebestofficegiftsareimpersonalbutclearlychosenwithanindividual'sinterestsinmind.Books，compactdiscs，food，deskaccessories，date-books，umbrellas，andimpersonalitemsofclothingsuchasscarvesandglovesareallacceptable.Jokegiftsarefineandpopularinmanyofficesaslongastheyarenotoverlyoffensive.返回下一页上一页Module4OfficeCollectionsandPartiesEmployersshouldalsokeepinmindthatabonusisnotapresent.Itispartofthereimbursementpackageandassuchshouldneverbereferredtoorconsideredapresent.Apartfromanyspecificofficerituals，giftexchangesamongco-workersarethesameasgiftexchangesamongfriends.返回上一页下一页ABCforYouOnlineSocializingEtiquetteIfyou'renewtotheonlinesocializingscene,thereareaflewcommonmistakesyoumaywanttotrytoavoidmakingasyouventureforth.Evenifyou'rejustinterestedinmakingnewfriendsorfindingtravelcompanions，thesesimpletipswillhelpyoumakeabetterfirstimpressiononline..TakingtoolongtorespondtomessagesIt'sjustlikeyourMomusedtosay，“Promptnessisavirtue.mailinatimelyfashionnotonlyshowsyou'reinterested(ornot)Infact，返回下一页上一页ABCforYouOnlineSocializingEtiquetterespondingtoane-mail，italsoshowsyouhavegoodmannerswhicharestillsomethingmostpeoplevalue..GettingtoopersonaltoosoonDon'taskfortoomuchpersonalinforightupfront.Takeyourtime.Wouldyoufeelgoodabouttellingsomeonetheintimatedetailsofyourlife，rightoffthebat'?.NotlogginginoftenenoughIfyoudon'tloginfrequently，you'llnotonlymissmessages.返回下一页上一页ABCforYouOnlineSocializingEtiquetteYoumayalsosendout“signals"thatyou'rejustnotthatinterestedinmeetingpeople..SendingonewordrepliesonlyComeon!You'vegotagoodimagination.Sendamessagethatsaysalittlesomethingaboutyou，yourinterests，andyourdreams..MakingovertsexualoverturesrightawayItdoesn'tmatterhowhotorsexyyouthinksomeoneis.返回下一页上一页ABCforYouOnlineSocializingEtiquetteBeingtooupfrontaboutyourdesirestooquicklycouldendupdriving(orscaring)themaway..StayingwiththefirstonlinesiteyoujoinDifferentonlinecommunitiesofferdifferentthings.Someputtheonusonsexonly.Othersareforspecificinterestand/orethnicgroups