旅游英语综合教程 （第四版） 课件 第1部分 Unit 4 Checking in at a Hotel

Unit4CheckinginataHotelUnitObjectives单元目标BackgroundKnowledge背景知识Listening

听力Speaking

口语Lead-in

导入

OverviewofWorldHeritages世界遗产概览目录CONTENTCaseStudy

案例分析Lead-inMasterthebasicwordsandexpressionsaboutdifferenttypesofcheck-in.Befamiliarwithsometermsrelatedtohotelservice.UnitObjectives123Understandwhatandhowtocheckinatahotelasatourguide.BackgroundInformationInmanycountries,hotelworkersdependontipstoaugmenttheirusuallysmallsalaries.Therefore,consideritpartofthecostoftravelandbepreparedwiththetipsyouwillneedtohandoutbeforeyouevengettoyourroom.DoormanDependingontheamountofluggage,tip$1to$2tothedoormanwhotakesyourbagsandturnsthemovertoabellman(butifyouarevisitingandhavenoluggage,younaturallydonottiphimforsimplyopeningthedoorforyou).Tiphimagainwhenyouleavewithyourluggageashetakesitfromthebellmanandassistsyouinloadingitinyourcarorintoyourtaxi.Whenthedoormanobtainsataxiforyou,tiphim$1to$3(thehigheramountifhemuststandintherainforaperiodoftimetogetit).BellmanTip$1forabagthatthebellmanwhocarriesordeliverstoyourroom.Whenthebellmandoessomethingspecialforyou,suchasmakingapurchaseorbringingsomethingyouhaverequestedtoyourroom,heshouldbetipped$2to$3foreveryserviceatthetimeitisprovided.MaidForstaysofonenightormore,themaidshouldbetipped$2pernightperpersoninalargehoteland$1pernightperpersoninalessexpensivehotel.Givethemaidhertipinperson,ifshecanbefound.Ifnot,putitinasealedenvelopemarked“chambermaid”.ValetValetservicesareaddedtoyourbill,sothereisnoneedtotipforpressingorcleaningwhenitemsareleftinyourroom.Ifyouareinyourroomwhenyourcleaningandpressingisdelivered,tip$1forthedeliveryofoneortwoitems,andmorewhenseveralitemsaredelivered.DiningRoomStaffTipsfordiningroomstaffareexactlythesameastheyareinanyotherrestaurant—15to18percentexceptinthemostelegantdiningroomswheretipsare18to20percent.ListeningDialogueNewwordsandexpressions1.keyboard2.available3.registrationform4.bellboy键盘可获得的住宿登记表行李员Listentothedialogueanddecidewhethereachofthefollowingstatementsistrue(T)orfalse(F).1.___Thetourguidehasreserved10doubleroomsand5singleroomsforhisgroup.2.___Thehotelcanarrangeonemoredoubleroomforthegroup.3.___Thetourguidecollectspassportsandhelpsfillinregistrationforms.4.___Becauseitispeakseason,thetourguidewillhelpwithalltheluggageofhisgroup.5.___Theroomsareonthesixthfloor.TFTFTB.Listentothedialogueagainandanswerthequestions.1.Howmanypeoplearethereinthetourgroup?Andhowlongaretheygoingtostayinthehotel?_______________________________________________________2.Isonemoredoubleroomavailableinthehotelafterthegrouparrives?Whyorwhynot?_______________________________________________________3.Howdoesthetourguidemanagetosolvetheproblem?_______________________________________________________Thereare27peopleinthegroup.Theyaregoingtostayinthehotelfor3nights.No,thereisnodoubleroomavailableinthehotelbecauseitispeakseasonatthattime.Thetourguideaskstheclerktocheckforpossiblesolutions.4.What’sthefinalsolution?_______________________________________5.Whatmusttourguidesdobeforetheyfillinregistrationforms?________________________________________Theymustcollectpassportsfromthegroupbeforefillinginregistrationforms.Finallythetourguidetakestwosingleroomsaftergettingagreementfromthegroup.Passage1.formulate2.eminent3.hierarchy4.ego5.psychological6.excursion构想；规划；系统地阐述杰出的；显赫的阶层；等级制度自我；利己主义心理上的，心理学的远足Newwordsandexpressions7.spa8.pilgrimage矿泉；温泉浴场朝圣之旅Directions:Listentothefollowingpassageforthreetimes.Thefirsttimeisforyoutogetageneralideaofthepassage.Thesecondtimeistofillintheblanks.Thethirdtimeistocheckyouranswers.TypesofTouristAbrahamMaslow,aneminentpsychologist,formulatedahierarchy,orlisting,ofhumanneeds1._______________________.AccordingtoMaslow’shierarchyofneeds,therearefiveelements,suchasbasic,safetyandsecurity,social,egoand2.___________________needs.Heconcludedthatonceaperson’sbasicpsychologicalneedsforfood,air,water,safetyandsecurityweremet,peoplecouldmovetowardsthesatisfactionoftheirdeeperpsychologicalneeds.Tourismisseen3._________________________and,assuch,canberegarded4._______________________________.Theremaybeotherwaysofmeetingpeople’sneeds,buttourismseemsoneofthemoreattractiveways.

inorderofpriorityself-actualizationasameanstothisendmoreasawantthananeedTherearethreemainreasonswhypeoplechoosetovisitspecificdestination:5.___________,business,andotherreasons.Leisuretourismincludesholidaysandshortexcursions.Businesstourismisanyformoftravel6._____________aspartofthetourist’swork,forexampletoattendaconference,salesmeeting,siteinspectionvisitandsoon.Otherformsoftourismtakeinvisitorstohealthresorts,spas,educationalvisits,religiouspilgrimagesandvisitsto7._______________________

.Touristsmaybedescribedaccordingtothetypeofjourneytheymakeandthepurposeoftheirvisit.Iftheyhavetraveledawayfromhome,butnotlefttheircountryofresidence,theirjourneyissaidtobe8.____________

.Iftheyleavetheirhomecountryandtravelabroad,theyaremakinganinternationaljourney.Internationaltourismisfurtherdescribedas9.____________

and10.____________

.Touristsleavetheirowncountryasoutboundtouristandarriveinaforeigndestinationasinboundtourist.leisureundertakenfriendsandrelativesdomesticoutboundinboundSpeakingSpeaking1.twinroom2.availability3.charge4.nationality5.signature带两张单人床的房间可得到的东西，可用性收费国籍签名NewwordsandexpressionsDirections:Readaloudthefollowingsampledialogueandrole-playitafterwards.Dialogue(A:frontofficereceptionist;B:tourguide)A:Goodafternoon.Welcometoourhotel.MayIhelpyou?B:Yes,IamLiYan,atourguidefromChinaInternationalTravelService.MyguestsMr.SmithandhiswifehavejustarrivedinHangzhou.A:Welcometoourhotel.Haveyoumadeareservation?B:No.A:Whichroomdoyouprefer,adoubleroomoratwinroom?B:MyguestsprefertohaveatwinroomwithaviewoftheWestLake.A:Letmecheckourroomavailability.Sorry,MissLi,ourtwinroomswithlakeviewhaveallbeenreserved.Youknowitishighseason.B:Inthatcase,Ithinkaquiettwinroomwilldo.Bytheway,howmuchdoyouchargeforonetwinroom?DialogueA:Wehaveatwinroomat180dollarspernight.Wouldthatbeallright?.B:AlrightA:MissLi,willyouhelpfillintheseregistrationforms?Yournationality,dateofbirth,passportnumber,occupation…andyoursignatureisonthebottomright-handcorner.Hereisapen.B:(Fillingouttheform)WhatshouldIfillinunderroomnumber?A:Justskipit.Iwillputitinlateron.B:Theformsarefinishednow.IsitOK?A:Letmesee…name,address,nationality,passportnumber,placeofissue,dateofdepartureandsignature.Well,here,Miss,youforgottosignyournamehere.DialogueA:Noweverythingisinorder.Hereisyourkeyandyourkeycard.Pleasetellyourgueststhattheyhavetokeepitatalltimes.Theyneedtoshowitwhentheysigntheirmealsanddrinksinrestaurantsandbars.B:Iwilltellthem.Howabouttheirluggage?A:Ifyouareready,Iwillringthebellboyandhewillshowyouuptotheirroom.B:Thanksalot.A:Youarewelcome.B:Oh.Sorry.CaseStudy2.Trytocontactthelatetouristsviaphoneormessagetoremindthemoftheschedule.1.Reporttothetravelagencythatarrangedthetourassoonaspossible.LateforScheduleCaseStudy4.Ifthetouristcannotreturnontime,communicatewithothergroupmemberstoadjustplans.3.Dependingontheimportanceoftheschedule,decidewhethertowaitorproceedwiththeitinerary.CaseStudy6.Explaintheimpactoftardinessontheitineraryanddiscusstheimportanceoftimemanagementwiththetourist.5.Arrangeforthetouristtobepickedupatthenextmeetingpointordesignatedlocation.OverviewofWorldHeritages菲律宾巴基斯坦日本Philippines菲律宾图巴塔哈群礁自然公园菲律宾的巴洛克教堂群菲律宾科迪勒拉山的水稻梯田美岸历史城镇普林塞萨港地下河国家公园图巴塔哈群礁TubbatahaReefNaturalPark菲律宾的巴洛克风格教堂BaroqueChurchesofthePhilippines菲律宾科迪勒拉山的水稻梯田RiceTerracesofthePhilippineCordillerasPakistan巴基斯坦摩亨佐-达罗的考古遗迹塔克西拉塔赫特巴希的佛教废墟和邻近的萨尔巴赫洛的城市废墟特达的马克利的历史古迹拉合尔古堡和夏利马尔花园罗赫达斯堡LahoreFort拉合尔古堡ThesearetwomasterpiecesfromthetimeofthebrilliantMughalcivilization,whichreacheditsheightduringthereignoftheEmperorShahJahan.Thefortcontainsmarblepalacesandmosquesdecoratedwithmosaicsandgilt.Theeleganceofthesesplendidgardens,builtnearthecityofLahoreonthreeterraceswithlodges,waterfallsandlargeornamentalponds,isunequalled.摩亨佐-达罗的考古遗迹ArchaeologicalRuins