海运出口入门资料.ppt

1、1,OE 1.1 INFORMATION COLLECTION 货物跟踪,OE 1.2 PAYMENT CONFIRMATION 收费确认（第五页）,OE 1.3 SPACE BOOKING 订舱（第九页）,OE 1.4 CARGO OPERATION 货物操作（第十一页）,OE 1.5 CARGO TRACING 货物跟踪（第十三页）,OE 1.6 JOB CLOSING 完成工作（第十六页）,XMN OCEAN EXPORT WORKING PROCEDURES,2,相关词汇,Shipping Letter of Instruction( Shipping Order)Shipping O

2、rder是接受了托运人提出装运申请的船公司，签发给托运人，凭以命令船长将承运的货物装船的单据。装货单既可作为装船依据，又是货主凭以向海关办理出口申报手续的主要单据之一。-见18页 packing declaration 是指包装声明, 凡是出口到澳大利亚和新西兰的货物都需要此证书 见18页 Fumigation Certification熏蒸证明-一般出口到美国,澳洲的柜,若含木制品,或木制包装都要做熏蒸, 要提供熏蒸证书.实际中的做法有分真熏和假熏,顾名思义, 假熏当然便宜啦,一份证书嘛.真熏就太麻烦,有专门的公司负责做, 柜子打入药水后,要放24小时,所产生的药费,操作费, 压车费一大堆的

3、 registration number with customs HS number:Harmonized System (HS) numbers are classification numbers assigned to individual products. The HS number is used by Customs authorities around the world to identify products for the application of duties and taxes. These numbers are typically 6 to 10 digit

4、s long. The first 6 digits are standardized worldwide, while additional numbers are used by some governments to further distinguish products in certain categories. shipping schedule船期表(line schedule)? shipping documents有箱单,发票,明细,合同,提单.( Shipping Gazette Collect Approval Undertaking Payment Quotation

5、 confirmation 3rd Party Billing Form (sample)又稱為Neutral party B/L，乃以L/C受益人以外的第三者，為託運人(shipper)的提單。 UTP guarantee letter,house bill of lading Collect Approval request Selling rate(confirmation) SLI 3P Request for Approval Bill-to Country Finance Mgr co-loaders FMC ETB Manifest data Shipping mark FAMS

6、 MBL,HBL,FREIGHT, INVOICE, Customers INV, etc Bill to Party Bill-to Country Finance Mgr co-loaders FMC ETB Manifest data Shipping mark FAMS MBL,HBL,FREIGHT, INVOICE, Customers INV, etc Bill to Party Customs House Return sheet cost receipts Charge screen A-meta sheet Credit Note customs declaration d

7、ocuments Shippers Letter of Instruction托运人说明书 装运说明 shipping instructions,3,相关词汇,4,PROCESS OE1.1 INFORMATION COLLECTION EXTERNAL CHECKSHEET,PROCESS PURPOSE:工作目的 To ensure that all the necessary information is collected before cargo operation.确定操作前，所有必要的信息已经收集。 To ensure that the shipment is handled i

8、n accordance with working procedures and customers requirements.确定操作符合流程和客户的要求 PROCESS OWNERSHIP: Sea Freight CS and Supervisor RESPONSIBILITY: Sea Freight Manager,REVISION DATE: Feb., 2003 ISSUES问题 Regulations and destination import requirements are not properly checked没有正确的检查规则和目的地进口要求 Shipping Le

9、tter of Instruction(Shipping Order) received late 迟收到S/O FORMS AND TOOLS: Forms: 1. Packing declaration or Fumigation Certification. 提货证明或？ 2. Related SOPs for specific customers特殊客户的相关SOP 3. Shipping Letter of Instruction(Shipper order) Invoice, Packing List.发票，出货单和S/O Tools: Lotus Notes, Telephone

10、 & Fax,5,PROCESS OE1.1 INFORMATION COLLECTION WRITTEN PROCEDURE, OE 1.1.1: Collect the following information from sales, network or shipper:从销售，网络和货主处收集以下信息： from sales: shipping order for ocean export and SOP销售：海运出口S/O和SOP from network:Shipper and consignee contact information, payment terms, cargo

11、 information (weight, volume, product description, shipping date)网络：货主和收货人的联系信息，付款方，货物信息（质量、体积、货物描述和运输日期） from shipper: registration number with customs and HS number for goods to be exported 货主：出口货物的？ Check whether there is a SOP for the shipper or consignee. 检查是否有货主或收货人的SOP Existing SOP in our lib

12、rary 公司资料库里现有的SOP related SOP from network 网络上的相关SOP Customer Requirements in our Library 公司资料库里的客户要求 Customer Files for existing business 现有业务的客户档案 All the customers Files are kept by OE. If there are no existing information, OE will follow the S/O requirements and revert any special RQST to our ne

13、twork in case of necessary. OE所有客户档案由OE保存。如无现存信息，OE按照S/O的要求操作，并在必要时把客户的特殊要求回复到公司网络上 OE 1.1.2: If yes, read carefully the SOP before starting any operations. If no, OE will contact with shipper and the related parties for any shipping request and revert the necessary information to our network.如有，在操作

14、前，仔细阅读SOP。如无，向货主和相关方面了解运输要求，并回复必要信息到公司网络上 OE 1.1.3: OE will require shipping order from shipper.向货主索要S/O OE 1.1.4: Upon receiving shipping order, OE will inform the shipper on the shipping schedule and documents. The information sources can be : Local carrier office Shipping Gazette一旦收到S/O，通知货主航期和？相

15、关信息：承运人本地办事处，运输公告。 If needed by the customer, OE will orally provide an estimation of ETD Origin & ETA Destination. 如果客户需要，口头通知本地ETD和目的地ETA,Collect information 收集信息 Is there any SOP, freight payment term for the SHPR or CNEE? 是否有SOP，货主或收货人付费 Read the SOP valid or enquiry our overseas branches. 有效的阅读

16、SOP或咨询公司海外分支 Get the S/O fm shipper 从货主处取得S/O Inform shipper of destination import requirements & estimation of ETD & ETA 通知货主目的地进口要求和ETD和ETA,OE 1.1.1,OE 1.2,OE 1.1.2,OE1.1.3,OE1.1.4,Yes,No,6,PROCESS OE1.2 PAYMENT CONFIRMATION EXTERNAL CHECKSHEET,PROCESS PURPOSE: To ensure that shipper, consignee or

17、 3rd party legally pays all the transportation-related fees to us.确认货主，收货人或第三方合法的付给公司所有相关费用 To ensure that the payments are made within the authorized credit term of each customer.确定付款在对应客户的审定的信用条款 PROCESS OWNERSHIP: Sea Freight CS and Supervisor RESPONSIBILITY: Sea Freight Manager,REVISION DATE: Fe

18、b., 2003 ISSUES:问题 Collect Approval or Undertaking Payment not received 未收费认可/付款承诺 Credit terms not authorized未审定的信用条款 FORMS AND TOOLS: Forms: Quotation confirmation报价确认 Undertaking Payment (sample), 付款承诺 3rd Party Billing Form (sample)第三方单证（担保） Tools: Lotus Notes, Telephone & Fax,7,PROCESS OE1.2 PA

19、YMENT CONFIRMATION WRITTEN PROCEDURE,OE 1.2.1.1,PP,OE checks the payment terms before the operation of each shipment.操作前，检查付款条款 There are 3 different payment terms:共有三种付款条款 PP-Prepaid预付 CC-Collect收集 3P-3rd party billing第三方单证（担保） If the payment term is PP,如果是预付 OE 1.2.1.1: If customer maintained by O

20、E, OE will release the house bill of lading against payment.如果OE维持客户，在收费的基础上发布HBL OE 1.2.1.2: Sales shall ensure Quotation and Undertaking Payment is available to OE. Accounting shall provide the Credit Terms of the customer. 销售保证有效的提供报价表和付款承诺，财务提供客户的信用证条款 Sales check whether the Undertaking Payment

21、 can be received.销售确认是否能收到付款承诺 OE1.2.1.3: If no, Sales shall require Sales Manager or Ocean Manager to approve.如否，要求销售经理和海运经理批准 OE1.2.1.4: If yes, OE shall check whether the Undertaking Payment is:如是，检查付款承诺是否： stamped and signed by authorized people fm shipper side and agreed by GM货主方授权人的签章和总经理的同意 s

22、till valid (less than 1 year old) 仍然有效（少于一年） typed in the right format (i.e. No our logo)以正确的格式打印（例如：无公司标志） OE1.2.1.5: If not acceptable, OE requests Sales to provide acceptable UTP.如果不合格，要求销售提供可接受的UTP,Which payment term? 哪种付款条款,OE 1.4,OE1.2.1.2,UTP received?是否收到UTP,No,OE 1.2.1.3,Yes,OE 1.2.1.4,OE 1

23、.1,Sales provide quotation & UTP, and Acc. provide credit terms销售提供报价表和UTP,财务提供行用条款,Sales provide guarantee letter销售提供保证书,Sales provide acceptable UTP销售提供适当的UTP,Check UTP 检查UTP,OE1.2.1.5,8,PROCESS OE1.2 PAYMENT CONFIRMATION WRITTEN PROCEDURE,If the payment term is CC如果是收集 OE 1.2.2.1: Sales shall sen

24、d the e-mail of Collect Approval request (sample) to the destination station for their own accounts. OE shall be responsible for the e-mail Collect Approval request of the network shipments. 销售E-MAIL发送收费证明要求到目的地公司给他们做财务。OE负责网络运输的E-MAIL收费证明要求 Minimum info. sent includes:应有的最少信息 Shipper Name & Address

25、货主及其地址 Consignee Name, Address, Telephone & Fax numbers收货人及其地址，电话，传真号 Selling rate confirmation销售比例确认 All relevant information所有相关信息 OE check whether the destination station has provided an e-mail confirmation of collect approval by Lotus Notes.确认目的地公司是否提供有收费承认的E-MAIL OE 1.2.2.2: In case of refusal,

26、 OE will advise shipper and Sales immediately and wait for further instruction.如果被拒绝，立即通知货主和销售，并等待进一步说明 OE 1.2.2.3: If yes, OE get ready for cargo operation.如果完成，准备货物操作,OE 1.2.2.1,CC,OE 1.2.2.2,OE 1.4,No,OE 1.2.2.3,Yes,Which payment term? 哪种付款条款,Send Collect Approval request to destination station发送

27、收集认可要求到目的地公司,Has the destination station provided e-mail confirmation?目的地公司是否提供E-MAIL确认,Advise SHPR and Sales通知货主和销售,Get ready for cargo operation准备货物操作,9,PROCESS OE1.2 PAYMENT CONFIRMATION WRITTEN PROCEDURE,If the payment term is 3P,如果付款方是第三方 OE 1.2.3.1: OE receive shipping order with the Third Par

28、ty Billing. All of 3rd Party Billing must copy XMN Finance Manager.收取有第三方单证（担保）的S/O，所有第三方单证（担保）必须复印给财务部经理 OE check whether the cargo is arranged by Sales.确认是否由销售安排货物 OE 1.2.3.2: If yes, Sales complete and submit the Third Party Billing Request for Approval to the Bill-to country Finance Manager , XM

29、N Station Manager and copy to XMN Accounting Manager.如是，销售完成并传送第三方请求给？，厦门经理，附件给厦门财务经理批准 OE 1.2.3.3: If no, OE complete and submit the Third Party Billing Request for Approval to the Bill-to Country Finance Manager, XMN Station Manager and copy to XMN Accounting Manager.如否，OE完成并.传递第三方请求给？，厦门经理，附件给厦门财

30、务经理批准 OE check if the Bill-to Country Finance Mgr and XMN Station Manager have approved and returned the Request.检查经理是否批准并返还申请 OE 1.2.3.4: If no, OE or Sales advise the shipper, consignee and destination station of the disapproval and wait for their further instruction.如否，OE或销售通知货主，收货人和目的地公司，并等待他们的进

31、一步说明 OE 1.2.3.5: If yes, OE get ready for cargo operation.如是，准备货物操作,OE 1.2.3.1,3P,OE 1.2.3.3,OE 1.4,No,OE 1.2.3.2,Yes,Which payment term?哪种收费条款,Receive SLI with 3rd Party Billing收取有第三方单证（担保）的SLI,Is the cargo arranged by Sales?是否由销售安排货物,Submit the 3P Request for Approval to the Bill-to Country Financ

32、e Mgr. , XMN Station Mgr. and copy to XMN Acct. Mgr.传递第三方请求给？，厦门经理，附件给厦门财务经理批准,Has the Finance Mgr and Station Mgr. approved and returned the Request?经理是否批准并返还申请,OE 1.2.3.5,OE 1.2.3.4,Yes,No,Advise SHPR, CNEE and destination station and wait for further instruction通知货主，收货人和目的地公司，并等待进一步说明,Get ready f

33、or cargo operation准备货物操作,10,PROCESS OE1.3 SPACE BOOKING EXTERNAL CHECKSHEET,PROCESS PURPOSE:目的 To ensure the best routing, cost control and adequate space booking in order to meet customers requirements保证最优线路，费用控制和足够舱位达到客户的要求 PROCESS OWNERSHIP: Sea Freight CS and Supervisor RESPONSIBILITY: Sea Freig

34、ht Manager,REVISION DATE: Feb., 2003 ISSUES:问题 Routing not conforming to customer requirements线路不合客户的要求 Cost control not conforming to our Best Buying policy费用控制不符合公司的最优购买政策 Space booking without customers payment confirmation无客户付款确认订舱 Shipment delay due to inadequate space booking with co-loaders a

35、nd carriers or inadequate empty box provided by carriers.由于没有？和承运人足够舱位或承运人足够的空柜导致推迟运输 Shipment delay due to revision on the business deal between shipper and consignee or inadequate products.由于货/买主修改交易或不适当的产品导致运输推迟 FORMS AND TOOLS: Forms : Shipping documents/Pick-up Form Tools : FAMS, Telephone, Fax

36、, and Lotus Notes,11,PROCESS OE1.3 SPACE BOOKING WRITTEN PROCEDURE,OE 1.3.1,OE 1.3.2,Min. 7-14 working days before effecting cargo至少提前操作7-14天 For peak season and national holiday schedule of each year, OE must get shipping order Min.14days before sailing to insure space. In general situation, Min. 7

37、 days prior to ETD is necessary.在高峰和国定假日期间，至少提前航行14天拿到S/O，以保证空闲。正常，至少提前ETD7天。 OE 1.3.1: OE check the shipping order, quotation and shipping information.检查S/O，报价单和运输信息 OE 1.3.2: OE select the best route and carrier and book space with agent or co-leader in accordance with the following criteria:和代理或c

38、o-leader选择最优路线，承运人并订舱 Customer transit time requirements客户运输时间要求 Selling rate confirmation 销售价格确认 Our Best Buying requirements公司最优购买要求 Existing contracts with carrier和承运人的现有联系 Service level of carrier: shipping schedule, loading capacity, transit capacity, service level, and communication承运人的服务水平：航运

39、时间表，承载能力，运输能力，服务水平和沟通 In the case of space booking failure as per shippers instruction, provide shipper with another option and book space for next available sailing and advise our network about the possible change, as well as asking for their confirmation in case of necessary. FMC filing is a must

40、for USA bound shpts.如果按货主指示订舱失败，给货主提供其它选择，并订舱。通知公司网络可能的变化，如有必要，要求他们确认 OE 1.3.3. OE contact the shipper for cargo pick up arrangement and shipping documents transmission. 联系货主安排提货和运输文件传送 OE1.3.4. For USA bound shipments, OE send document cut off deadline to shipper and confirm reception by tel.: HBL

41、and Manifest data must be submitted to carriers at least 72HRs prior to ETB XMN terminals. Any failure to accomplish it will lead to cargo offload at origin, even USA Penalty at Min. USD5000/Shpt.告知货主美线运输文件的中止时间，并电话确认。至少提前ETB78小时把HBL和承载单数据发送给承运人。任何未完成都将导致原地装载失败。一般美线罚款至少5000$/每票,OE 1.3.3,OE 1.3.4,USA

42、 Bound Shpts,USA Bound Shipments Or Not?是否是 美线运输 Check Shipping Order (S/O, SLI), quotation & shipping info.检查S/O或SLI，报价表和运输信息 Select best route & carrier, FMC filing for USA Bound Shpts.选择最优线路和承运人，美线运输填写FMC Contact shipper for cargo pick up & documents transmission就提货和文件传送联系货主 Sending shipper Docum

43、ents Cut Off Deadline for USA Bound Cargo告知货主美线运输文件的中止时间 per USA 24HR Rules. 按照24小时规则,12,PROCESS OE1.4 CARGO OPERATION EXTERNAL CHECKSHEET,PROCESS PURPOSE: To ensure that operations accomplish customers transit time, cargo integrity and information feedback requirements.确认操作符合客户运送时间要求，货物完整性和信息回馈要求 T

44、o ensure cargo manifest confirmation and transmission deadline for USA bound shipments accomplishing with USA 24 HR Rules.确认美线运输的承载单信息和运送期限以满足美国的24小时规则 PROCESS OWNERSHIP: Ocean CS and operators RESPONSIBILITY: Sea Freight Manager,REVISION DATE: Feb., 2003 ISSUES: Shipping docs not conforming to cust

45、oms requirements运输文件不符合海关要求 Weight/volume discrepancy not confirmed with SHPR未和货主确认质量/体积差异 Shipping mark discrepancy运输标志差异 HBL mistakes not corrected with the SHPR 未和货主HBL改正HBL错误 Attached documents not enclosed or missing附属文件未附上或丢失 Cargo failed to be released by the Customs House or failed to be sen

46、t to the terminals before cutoff time.在期限前，货物未经海关放行或送至码头 MBL mistakes not corrected before vessel sailing.起航前，未改正MBL错误 For USA Lane shipments, failed to accomplish USA 24 HRs Rules on cargo freight manifest confirmation and transmission.美线运输，货物舱单确认/批准和传送未达到美国24小时规则 FORMS AND TOOLS: Forms: Manual Che

47、ck Sheet Tools: FAMS, Lotus Notes, Telephone & Fax,13,PROCESS OE1.4 CARGO OPERATION WRITTEN PROCEDURE,Three Working Days Before on Board Date提前装载3天 OE 1.4.1: OE check the full set of shipping documents received from the shipper. The documents including:检查从货主处取得运输文件的完整性，包括 Shipping order Commercial i

48、nvoice商业发票 Packing list装箱单 Contract 联系方式 Bao Guan Dan报关单 He Xiao Dan核销单 Any other necessary其它必要的 OE 1.4.2: If we are not responsible for the pick up, at least 3 days before ETD will fax to the Shipper the information regarding where and when the shipment needs to be delivered.如果公司负责提货，至少提前ETD3天传真通知货

49、主何时把货物运至何处 OE 1.4.3: If we pick up the cargo, at least 3 days before ETD via agent will organize the pick up. In the cases of USA Bound shipments, OE should confirm HBL and Manifest data both with carrier and shipper at least 72HRs before vessel ETB Xiamen.如果公司负责提货，至少提前ETD（通过代理）组织提货。美线运输，至少提前轮船ETB厦门

50、72小时和承运人，货主确认HBL，装载单数据 OE 1.4.4: OE goes through the Customs clearance formalities and confirm MBL and HBL data with carriers and shipper.报/通关，并和承运人，货主确认MBL和HBL数据 OE 1.4.5: Agent confirm with carrier shipment on board and departure date.代理和承运人确认装载，离案日期 OE 1.4.6: In case of local off-loading, OE shal

51、l immediately inform the SHPR, CNEE, sales and destination station of the off-loading, arrange with agent for the next earliest available sailing. Meanwhile, OE advise the SHPR, CNEE and destination station.如果装载失败，立即通知货主，收货人，销售和目的地公司。并和代理安排最近的有效航行，同时通知货主，收货人和目的地公司。,OE 1.4.1,OE 1.4.2,OE 1.4.3,OE 1.4.

52、4,OE 1.4.5,OE 1.4.6,Check shipping docs检查运输文件 Check cargo(Label, palletize, weight, inspection)检查货物(标签，打拍和检查） USA Bound Shpts HBL, Manifest data confirmed or not?美线运输的HBL,载货单数据是否确认/批准 Go through customs Formality报/通关 Confirm on board &flight departure确认装载和起航 Arrange for next available ship if off-lo

53、aded如果装载失败，安排下次有效运输,14,PROCESS OE1.5 CARGO TRACING EXTERNAL CHECKSHEET,PROCESS PURPOSE: To ensure that the shipment follow up is properly processed.确认按照正确程序进行货物跟踪 To ensure that all the shipment information are entered into FAMS.确认把所有运输信息录进FAMS To ensure that the shipper is properly informed on the

54、shipment status确认正确地通知货主货物地状态 To ensure HBL released to shipper against local payment collection.确认在本地收费完成地基础上，发送HBL给货主 PROCESS OWNERSHIP: Sea Freight CS and Operators RESPONSIBILITY: Sea Freight Manager,REVISION DATE: Feb., 2003 ISSUES:问题 Late cargo tracing for Origin and 2nd-leg info迟跟踪原地和第二港信息 La

55、te advice to SHPR of actual cargo status迟通知货主货物的实际状态 Late MBL express release迟发送MBL Late shipment pre-alert and documents to our network.迟发送运输预告和文件到我们的网络上 HBL released to customer without collection of local charges.未完成本地收费，就发送HBL给客户 FORMS AND TOOLS : Forms: Pre-Alert Form Tools: FAMS, Lotus, Teleph

56、one & Fax,15,PROCESS OE1.5 CARGO TRACING WRITTEN PROCEDURE,OE 1.5.1: After departure, OE will send pre-alert to destination via Lotus Notes, advise shipping details, and fax all set of docs (MBL,HBL,FREIGHT, INVOICE, Customers INV,etc.) to destination Bax office.启航后，通过E-MAIL发送预告给目的地，通知运输细节，并传真所有文件（M

57、BL, HBL,运输发票，客户发票等等） OE 1.5.2: After departure date,OE will issue original or surrendered HB/L and release to shipper within 48hours of working day. Before release HBL, OE must check:起航后48小时内，制作原地和中转HB/L并送给货主。发送HB/L前，必须确认: Basic shipping information on MBL and HBL MBL和HBL上的基本运输信息 HBL release after c

58、ollection of local charges fm shipper.完成向货主的本地收费后，才送出HBL OE 1.5.3: If the cargo needs to be transited, OE need to solicit the 2nd leg information confirmation from the agent one week after date departure.如果货物需要中转，起航一周内，从代理出取得中转站的信息确认 OE 1.5.4: In case of 2nd-leg off-loading, OE shall inform the SHPR

59、, CNEE, sales and destination station of the nature of the off-loading by Lotus Notes, and/or fax within one working day upon discovery.如果中转站装载失败,在发现的1日内，E-MAIL或（和）传真通知货主，收货人，销售和目的地公司,OE 1.5.2,OE 1.5.3,OE 1.5.4,OE 1.5.1,Send pre-alert & ship departure notification发送预告和离港通知 Issue original or surrendered HB/L and release to shipper.制作原地和中转HB/L并送给货主 Solicit