酒店基本英语对话.ppt

1、Basic English Dialogue For Hotel,Be Confident,FIRST,Turn Up Your Volume,SECOND,To View This,Now we bring you Basic English Dialogue For Hotel,Greeting/问候 Welcome/欢迎 Asking/inquiring 询问/征询,早上好/下午好/晚上好，先生/女士！ Good morning/ afternoon/ evening, sir/ madam! 您好吗，先生？ How are you today, sir? 您好吗？ How do you

2、 do! 最近好吗？ How are you (doing)? 很高兴见到你！ Nice to meet/see you!,Greeting/问候,欢迎观临本餐厅。 Welcome to our restaurant. 很高兴再次见到您！ Were glad to see you again.！ 欢迎光临XX饭店。 Welcome to XX Hotel!,Welcome/欢迎,Asking/inquiring 询问/征询,可以告诉我您的名字吗？ May I have your name, please? 请告诉我您姓名的首字母。 Your initials, please? 请您在这里签字。

3、 May I have your signature here, sir? 您需要留口信么？ Would you like to leave a message? 您能再说一遍么？ I beg your pardon? 您觉得我们的服务怎么样？ What do you think of our service?,Asking/inquiring 询问/征询,能告诉我您的名字/房号么？ May I know your name/room number? 请问您是哪位？（打电话时用） May I know whom Im talking to? 请让我为您服务，夫人。 May I be of (y

4、our) service, madam? 先生，我向您推荐xx。 May I recommend our xx to you, sir? xx怎么样？ How about a xx? 为您预订xx，可以吗？ Would you like me to book you a xx? 您喜欢坐窗边的位置吗？ Would you like to sit by the window? 您来一杯茶吗？ Would you like to have a cup of tea? 夫人，您还有什么需要吗？ Is there anything else I can do for you, madam?,Expre

5、ssing good wishes 祝福 Answers to good wishes 对祝愿的回答,Expressing thanks 致谢 Answers to thanks 对致谢的回答,Apologizing 致歉 Answers to thanks 对致谢的回答,Apologizing 致歉 Answers to apology 对致歉的回答,Expressing good wishes祝福,愿您和我们共度好时光。/祝您入住愉快。 Have a pleasant stay with us, Sir. 祝您今天/今晚/周末愉快！ Have a nice day/ a pleasant

6、evening/ a good weekend! 祝您愉快！ Enjoy your stay/ day. 新年/生日快乐！ Happy New Year/ Birthday! 圣诞快乐！ Merry Christmas!,Answers to good wishes对祝愿的回答,也祝您愉快！ You too, Mr. xx /Ms. /Mrs. /Miss. 也祝您愉快！ The same to you, sir/ madam.,Expressing thanks 致谢,非常感谢。 Thank you very much. 谢谢您的光临。 Thank you for coming. 谢谢您的理

7、解。（得到谅解时用） Thank you for being so understanding. 您真是太好了！谢谢！ Thats very kind of you. Thank you very much.,Answers to thanks对致谢的回答,不用谢。 You are welcome. 别客气。 With pleasure. 乐意为您效劳！ My pleasure. 很高兴为您服务，请随时与我们联系。 Glad to be of service. Please feel free to contact us anytime.,Apologizing致歉,不好意思，打扰一下！ Ex

8、cuse me. 真是很抱歉！ Im awfully sorry. 请您原谅！ I beg your pardon. 抱歉，打扰一下。（不得不打扰客人时） Excuse me for interrupting. 抱歉，打扰了！（打扰客人后） Sorry to have bothered you. 对不起，可能出了什么差错，我真诚向您道歉。（有投诉时） Im very sorry. There could have been a mistake. I do apologize. 不好意思，有人叫我/有个电话找我。（终止谈话时） Im sorry. Im being called. 抱歉，有个客人

9、正在等我过去。（终止谈话时） Im sorry. A guest is waiting for me.,抱歉让您久等了！ Im sorry to have kept you waiting, sir. 很抱歉，餐厅已经订满了。 Im sorry. The restaurant is fully booked.,Answers to apology对致歉的回答,没什么。 Thats all right. 没关系。 It doesnt matter. 这没什么。 Its nothing.,Directing 指示 Arousing attention 提示 Reassuring 表示安慰 Will

10、ing to serve 表示乐意效劳 Declining 表示婉拒 Positive answer 肯定的答复 Uncertain answer 未肯定时的答复 Negative answer 否定时的答复 Expressing pity 表示遗憾 Being modest 表示谦让 Agreeing 表示同意 Understanding 表示明白 Not understanding 表示不明白,Directing 指示,我给您带路吧/我指给您看。 Let me show you. 请这边走。 This way, please. 就在您的右手边。您会看到的 It will be on you

11、r right hand side. You cant miss it. 直走。 Go straight ahead. 往下走到大堂。 Go down to the lobby. 请乘电梯到三楼。 Please take the lift to the 3rd floor. 在第一个出口向左/右走。 Turn left/right at the first exit.,Arousing attention 提示,这是您要的XX。（递东西时用） Here you are. 就是这里了/我们到了。（到达目的地） Here we are. 出租车来了。 Here comes the taxi. 先生

12、，请小心天花板/湿地板。 Beware of the ceiling/ the wet floor, sir.,Reassuring表示安慰,夫人，请别担心。我们会跟进这件事情的。 Dont worry, madam. Well see to it. 我会调查这件事情。 Ill look into the matter. 我马上就来。 Ill be with you in a moment. 不要着急，请慢慢来。 There is no hurry, sir. Take your time. 时间不会太长的，先生。 It wont be too long, sir. 夫人，请慢慢来。 Plea

13、se take it easy, madam. 一有空位我们就会通知您的。 Well let you know as soon as there is any available. 我会报告给经理的。 Ill report it to our manager.,Willing to serve表示乐意效劳,乐意为您效劳！ Ill be glad to help. 当然，夫人，我非常乐意为您效劳！ Certainly, madam. Ill be happy to do it. 很荣幸为您服务。欢迎随时与我们联系。 Glad to be of service. Please feel free

14、to contact us anytime. 我是xx,如果有什么需要，欢迎随时与我联系。 My name is xx, if there is anything we can do for you, just let us know.,Declining表示婉拒,抱歉，这是机密。 Im afraid such information is confidential. 谢谢您的好意，但是，很抱歉我不能接受。 Thats very kind of you, but no, thank you. 不需要了，先生。不过还是谢谢您。 That wont be necessary, sir, but t

15、hank you all the same. 恐怕我们不能那样做。 Im afraid we cannot do that.,Positive answer肯定的答复当然，我马上给您拿过来，先生。 Certainly, sir, Ill bring it to you right away.我们有xx。 We do have xx available.,Uncertain answer未肯定时的答复 很抱歉，我们不能保证，但是我们会尽力而为的。 Im sorry we cannot guarantee it, but well do our best. 很抱歉，夫人，我不能确定，不过我可以找另

16、外的人为您服务。 Im sorry, madam, Im afraid Im not sure, but Ill ask someone for you. 如果您愿意稍等一会儿，我会找给您的。 If you wait a moment, sir, Ill try to find (it) out.,Negative answer否定时的答复 很抱歉，没有折扣。 Im sorry, there is no discount. 夫人，不好意思，我们没有合适的了。 Im sorry, madam, Im afraid we dont have any available.,Expressing pi

17、ty表示遗憾,听到这个消息我也很难过。 Im sorry to hear that. 真遗憾！ Its a great pity.,Expressing concern表示关怀 先生，您还好吧？ Are you all right, sir?. 希望您没有伤到自己。 I hope you did not hurt yourself. 您要去看医生吗？ Would you like to see the doctor? 希望你已经好些了。 I hope you are better now. Being modest表示谦让 请您先走，先生。 After you, sir. / You firs

18、t, sir.,Agreeing表示同意是的。 Thats true.当然，先生。 Absolutely, sir. 确实如此，先生。 Exactly, sir.,Disagreeing 表示不同意 这个的确货真价实。（在客人对商品价格提出质疑时。） Not really. Its good value for the price. 恐怕 Sorry, Im afraid,Understanding表示明白 我明白了，先生/夫人。 Yes, I see, sir. / Well madam, I know.,Not understanding 表示不明白 您可以说的慢一些吗？ Could yo

19、u speak more slowly? 不好意思，我不是很明白。我叫经理过来，可以吗？ Im sorry, I dont quite understand. Should I get the manager? 请再说一次。 Please pardon?,4,SAYING GOODBYE 告别语,Saying good-bye (告别语),再见！祝您愉快！ Good-bye, and have a nice day. 真诚期待再次为您服务。 We all look forward to serving you again. 希望您在这里过得愉快！ Hope you enjoyed stayin

20、g with us.,TALKING TO THE GUEST,与 客 人 对 话,Staff : Good morning. Mr. Smith. How are you today? Guest: Good morning. Jane. Im fine, thanks, and you? Staff : Im fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy your stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction Guest: Sure. Im very pleased with everything h