品质的飞跃：ppt图形素材库.ppt

1、,eBiz Service & Solutions,10%,15%,20%,55%,2004,Web Service & Solution,eBiz Consulting,SI Service & Solution,Network Integration,44.9%,2.3%,9.4%,15.9%,15.4%,12.3%, , ,: ,50%,15%,10%,10%,15%,30%,20%,30%,7%,10%,5%,SCM CMS ERM ERP KMS HRM,SCM (Supply Chain Management),2004,2003,ERM (Enterprise Resource

2、Management), : , IT , IT ,10 20 50 100 100 ,100 (845 ),10 (4,159 ),5 10 100 200 200 , ,30%,30%,40%,50%,( : %),100 80 60 40 20 0,1,2,3,4,CMS,GW/KMS,PMS,SCM,450 400 350 300 250 200 150 100 50 0,(:),: ,946,973,989,1,078,1,110,1,195,1997,1998,1999,2000,2001,2002,(),(/),: ,4,000 3,000 2,000 1,000,2002,20

3、03,2004,2005,2006,( : ),5,000,6,800,5,500,8,000,6,500,5,500,Extension,Front end,Back end,B2C / e-Community / Cyber IR Web Business / e-Marketing,System (HW) / Network(LAN,WAN) Solutions / Applications,9,000,5,000,4,500,7,500,Product,10,000,20,000,Solution,(21,626),(18,122),(9,807),(7,984),(7,467),(1

4、0,266),(14,073),(7,810),ERP CRM/DW KMS/GW EDMS WCMS Mailing Community B2B FAX,(: ),:,1999,2000,2001,2002,2003,2004,2005,2006,2007,(: ),:924 :742,61,166,195,238,369,611,924,1337,350,551,538,543,561,645,742,862,1,007,1,300 1,200 1,100 1,000 900 800 700 600 500 400 300 200 100,228,24,20,41,59,67,40,52,

5、134,174,73,137,228,310,162,2,6,10,117,166, , , :16%, :16.6%,: KISDI,400,1,000,9 IT , , ,S/W, SoC, ,TV,Post-PC,S/W,2002,2007,2002,2007,2003,IT,100 90 80 70 60 50 40 30 20 10 0,240 200 160 120 80 40 0,143,1,2,3,4,5,6,7,8,9,10,11,133,154,157,147,157,154,153,171,190,186,IT,(:),: ,34.7,27.7,20.8,12.9,16.

6、2,10.0,18.2,27.4,26.7,31.3,24.7,(:),2003,2004,2005,1,000,500, ,1,500,20%,12%,600,400,300,500,1,000,15%,:,800 700 600 500 400 300 200 100 0 -100 -200 -300 -400,1999,2000,2001,2002,2003,2004,2005,2006,2007,182,475,730,-34,-192,-305,-343,-385,-289,:924 :742,(: ),2001,2002,2003,400,700,1,500,250,Value P

7、rofit,350,500,2,000,(:),2004,700,CMS,GW/KMS,ERP,CRM/DW,UMS,EIP,SCM,PMS,CMS,Knowledge Management,e-Commerce services,CRM,ERP,SCM,Business Intelligence,enablement Service,Web + IT Integration,Business Value,Technology Value,Suppliers,Customers,: IBM,Technology & Communications Infrastructure,eBiz Solu

8、tions,eBiz Integration,eBiz Strategy,B2E,B2B,B2C,B2M,Product Leadership,Relationship management,e-Business Transformation,Mailing,Business,SCM,e- Automation,PABX,e-Market,ERP,MES,IBS,EDMS,Group D,GW,HRM,PRM,DW,IRM,KMS,EIP,WCMS,RMS,ERM,e-IPS,e-Fax,e-Search,e-CTI,e-Community,Employee,Customer,CRM : Cu

9、stomer Relationship Management,e-CRM,CRM,CRM ,Customer Relationship Management, , ,Customer,Customer,Customer,Customer,Customer,Customer, ,SCM System,EKP/EIP System,CRM System,Supply chain Integration,Enterprise Knowledge Information Portal,Customer DB Integration, : , : ,CRM System,one to one marke

10、ting,Information,Portal,eGS,Transaction,Information,eGS,eGS,Transaction,Portal,e-Gov. Service Integration,EUROPE,ASIA,N. AMERICA,S. AMERICA,OCEANIA,AFRICA,SCM ERP EKP/EIP,EUROPE,ASIA,S. AMERICA,OCEANIA,AFRICA,Los Angeles ARTCOMPT(AMERICA), INC. TEL : 1-714-999-8990 FAX : 1-754-999-9901,N. AMERICA,eB

11、iz Sector & Solution, eSolution ,LIFE,System,INFORMATION,COMMUNICATION,Techno Village,/,/,/,/, / / ,/,Mail+SMS+Fax+, , , DB, ,/,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,U

12、MS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/ RMS,e- Learning,Interactive Full Service, ebiz, ,eSolution,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCM ERP IPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSite

13、CRM/CP,Partners,eBiz Total Service,eBiz Strategy,eBiz Operation,eBiz Consulting,Planning,Contents,Solution,eBusiness Integrator,eBiz Building,Marketing,eBiz total service,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,PACS,ERP,CRM,EIP,Mailing,B2Emall,Integrati

14、on Developers,Web Service,Enterprise Solution,Business Fields : SI Development & Solutions,SM MU,SI MU,NI MU,R&D MU,eBiz Total Service,eBiz Total Service, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data Base,TransactionData,Customer Profile, ,e-CRM,Service,Sales,CR

15、M Data Warehousing/Integration,SMS Channel,Web FAX Channel,eMail Channel,Web Site Channel,Post channel,Consumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction Platforms Interaction Management Infrastructure,Customer Communications,Customer A,Customer B,Customer C,Supplier A

16、,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions & Service,Internet Area BSP Area SI Area NI Area,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,DW/E-CRM / CRM,E-Marketplace,SCM,ElS,GW/KMS,ERP,CMS,Management & Business,B2B,Marketpla

17、ce,IPS,EIP/EKP,PMS,Partner & Supplier,Customer,B2E,B2C,B2M,eBiz Sector & Solutions,eCRM,WCMS,IRM/PRM,Mailing,MES,CTI,PABX,IBS,Network Integration Automation System Enterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consulting SI development SI management,Web consulting Web development Web managemen

18、t,NI Area,SI Area,Web SI Area,eBiz Solutions & Service,Web SI Area SI Area NI Area System Area,2004 , ,Consulting,eSolution,2004,Web Building,Web integration Publishing DB generation,Web Design,Internet Area BSP Area SI Area NI Area,55%,15%,20%,10%,Consulting for eBiz eStrategy Consulting. eManageme

19、nt Consulting eBusiness Restructure Consulting e-CRM,e-Marketing Consulting,e-Solution/ e-Infra/ e-Infra,SI consulting & management,Network Integration / Automation System,IT development & management,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,- ,

20、 - ,- - Supply Chain ,ERP/EIP,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,- , - ,- - Supply Chain ,ERP/EIP,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analysis,Data Gathering,eBiz Solution analysis _e-CRM, / , ,eBiz Co

21、nsulting,e-Marketing & Promotion,eCreative & Contents,eBiz Total Service,eBiz SI & Solutions,46%,22%,19%,Source:Executive Issues Survey CEO Global Business Study,The Alexander Group, Incorporated, , , , ,7%,6%, ?,CEO , ,1 2 3 4 / 5 Restructuring 6 7 (Globalization) 8 9 (Geopolitical) , ,1 2 3 4 5 6

22、7 Restructuring 8 (Globalization) 9 (Value-Added Supplier Relationships), ,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM, ,90 , : 60% ( 80 90% ), , : 40%,e-Marketing,E-CRM,e-Market

23、place,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data Base,TransactionData,Customer Profile,

24、PACS,ERP,CRM,EIP,Mailing,B2Emall,Integration Developers,Web Service,Enterprise Solution,Business Fields : SI Development & Solutions,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCM ERP IPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSite CRM/CP,Partners,eBiz Tot

25、al Service,eBiz Strategy,eBiz Operation,eBiz Consulting,Planning,Contents,Solution,Marketing,eBusiness Integrator,eBiz Building,eBiz total service,SM MU,SI MU,NI MU,R&D MU,eBiz Total Service,eBiz Total Service,CRM,Forecasting, Opportunity Management, Configuration, Generation ,Forecasting, Customer

26、Care Spare Management ,Forecasting Personalization Campaign Management Marketing Encyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution & Service - SI Development & Solutions,Marketing,Sales,Services,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integ

27、ration,eBiz Solutions & Service,Internet Area BSP Area SI Area NI Area,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,SI Area NI Area Solution Area SM Area Internet Area R&D Area Consulting Area,SI Business Area,SI consulting SI development SI management N/W management

28、 New technology,Network Integration - Network Consulting - Network Integration - Network Management,Innovation,Operation,Optimization,Business & IT Strategy,Supply Chain Execution,eBiz Enterprise Management,Supplier,Customer,eCompany,Partner,Stockholder,Employee,IPS SCM,IRM PRM,e-Marketing,GW+KMS ED

29、MS,Buy Side,Sell Side,ERP EIP,e-Business Sector & Solutions,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Integration Branding & Identity,Summary,- , 2,3. ,2. ,4. ,5. ,6. ,1. , 2, , (), / , : 100 / : 10, / (),Off-line On-line Business WCMS e-CRM ,1. 7 ( ) 2. Web Solution ,Off line

30、 Business On line Business ,Vision,Mission,Planning,1. Summary,- , , , , ,- , , ,: ,5 ,One-Stop Service,10%,10%,5%,5%,BSP,IT consulting IT development IT management N/W management New technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions & Service,BSP Area Internet Area SI Area

31、 NI Area Consulting Area,BSP MU : (Business Service Provider Management Unit), 2, ,Customer,Partner,Shareholder,Employee,e-Business Solutions,Web Site, 2003, 2004,EIP,e-Biz SI,Web SI,Web, 2005,eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing,Web Identity Web Co

32、ntents Web Promotion Web Applications,Web SI Planning Web System Integration SMS / eFax / Mailing eCRM / IRM / CMS e-Marketing(PRM),Web SI & eSolution,e-biz Total Solution,eBiz Value,eBiz Transformation,Publish,Interact,Transact,Integrate,Customer Information Access HSE Communication,Customer and Te

33、chnical Support Supplier Relationship Management,Electronic Order to Cash Electronic Procurement Supplier Bidding & Selection,Integrated Planning and Forecasting Integrated Plant Management,: ,e-Business _Fulfill Demand,Website Strategy,Site E,Site B,Site H,Site F,Site A,Site G,E-biz Transformation,

34、AS IS,TO BE,Site C,Site D,Strategy and Implementation,e-Shopping,Information,eBusiness,Business Function & Strategy,Proposal,- Web Site System ,Value,2003,2004,2005,2006, / ,e-Branding B2B / B2E Web (EIP) personalization(e-CRM / DM ), ,E-Biz , ,1,2,3, Branding & Identity (Web CI) Business / (Site Co

35、ncept) System & Solutions,Himart,2. ., , , , ?,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Summary,- ,Integration Branding & Identity,e-Business ,Convergence,Industry Transformation,Value ChainIntegration,Channel Enhancement, : PwC,eBiz Transformation,Sales Team,System Team,Cons

36、ulting Team,SI MU,Network Team,Automation System Team,Enterprise Network Team,NI MU,eBiz,CRM,EIP,R&D,eBiz Collaboration Network,eOffice,eConsulting,eVenture,eSolution,eCompany,Business Domain,eBiz Strategy Consulting. eBiz Management Consulting eBiz Restructure Consulting,eCRM(Web call center) eComm

37、unity eFAX(Dial Fax) eIRM WCMS,Real estate portal Network swap service Internet Fax Tour portal Internet broadcasting Community portal,EDMS GroupWare Enterprise Knowledge Internet Purchasing System,Solution Development,30%,60%,30%,60%,Customer,Customer,Supplier,Supplier,Loyalty,System Integration,eC

38、RM IRM PRM,Solution Development,Application,Web DB Integration Mobile Application Customer Integrated,Home Page,System,Solution,e-branding Web Style Guide On-line Marketing,DB/Web Server Multimedia Server Wireless/Security,e-CRM e-Marketing WCMS .,e-Business Transformation,Marketing Innovation,Chann

39、el Innovation, , ,eOffice Solution Planning, , , .,() / ., , .,45%,15%,5%,35%, .,KMS,EIS,EDMS,SCM,CRM,Non-formal Information,Enterprise Knowledge/Information Portal,EKP-EIP,Solution & Service - SI Development & Solutions,GW,ERP,How convenient would it be, if we can view all the numerous information

40、scattered on the internet, such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?,eBiz Solution,eCRM,2003,2004,2002,SMS,CMS,PMS,EIP,ERP,SCM,Electronic Decision Making,E-mail,E-board,Schedule Management,MIS,Name Card Management,Career Management,Human Relationship Management,Survey,

41、messenger,GW eagleOffice,Solution & Service - eagleOffice,How to reach online user and provide Customised In-depth product information?,How to sell products and process orders Over the Web?,What are new offerings, unique to the Web?,How to revolutionise business models and shift value creation?,Prod

42、uct/Service Innovation,Business Model Innovation,Marketing Innovation,Channel Innovation,Source : Arthur D.Little,eBusiness Perspective,( e-Business ),Channel Enhancement,Value Chain Integration,Convergence,Industry Transformation, , Win-Win, (: ) , , ,: PwC, eBusiness ,Defense Defense, the Agency f

43、or nationalsecurity institution etc.,Finance Bank, Insurance, Security, Credit Card, Investment Trust etc.,Chemistry Petrochemical, heavy chemical/ explosive/energy etc.,Service Distribution /service/leisure/ educational institution etc.,Public sector Government organization/ government investment i

44、nstitution etc.,Industry Machine, construction, assembling, equipment etc.,SI MU Business Fields,Business Fields : SI MU,Organization,Planning & Public,Supporting Team,President & CEO,CS team Biz 1 team Biz 2 team Biz 3 team,Sales 1 team Sales 2 team SI System team SI Develop team,Sales 1 team Sales

45、 2 team Automation team Network team,Consulting 1 team Consulting 2 team Consulting 3 team,eBiz team Solution team,SI MU,INFRA MU,Consulting MU,R&D MU,BSP MU,Organization,Web SI - Web SI Consulting - Web Applications - Web Solutions,e-Biz / M-biz - e-Biz Consulting - e- Biz Integration - e-Biz Solut

46、ions,e-Biz Total - e-Total Consulting - e- Biz Total Integration - e- Biz Total Solution,Business Value,100,250,300, , ,120,400,700,Degree of Innovation, , ,Web build - Web Planning - Design/Component,3-D Pie Chart,Block Diagram,Add Your Text,Add Your Text,產品品質,銷售業績,售後服務,售前推廣,Contents,3-D Pie Chart,

47、ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.,ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.,ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.,Diagram,Text,Text,Text,Diagram,Add Your Title,Cycle Diagram,Diagram,Your Text,Your Text,Your Text,Your Text,Your Text,Your Text,Your Text,Your Text,Diagram,