版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
1、1,福特六和汽車公司 總裁 沈英銓,以客為尊 Consumer Headset,2,Build Strong Brands Through Consumer Insight,3,Objective Understand Importance Of Consumer Insight And Brand Building To Your Business,4,Vision,Becoming The Worlds Leading Consumer Company,5,A consumer is someone who has the potential to buy our product,What
2、 is the difference between a customer and a consumer,A customer is someone who is already buying our products,6,What is a consumer company?,An enterprise that is continuously gathering unfiltered consumer insights worldwide to :,Connect with potential customers,Translate consumer needs into competit
3、ive advantage,Build sustained relationships,Manage portfolio of brands,Grow shareholder value,7,Customer / Products Quadrant,8,Portfolio Approach To Managing The Business,9,What Does Transformation Mean?,Move from an internal,To an external consumer and shareholder focus,From bureaucratic,Become mor
4、e nimble and entrepreneurial,From manufacture driven,To think from a consumer perspective,10,What Does Transformation Mean?,From focus on cost of production,To focus on the cost of ownership,From asset intensive,To less asset intensive,From follow,To lead,11,What dose a great consumer company do?,12
5、,以客為尊,Understand the importance of Consumer Insight And Brand Building,13,以客為尊 Consumer Insight,We all touch the consumer,- Directly or indirectly,- Internal customers and external customers,Putting on a consumer headset is essential to becoming the worlds leading consumer company for automotive pro
6、ducts and services,14,Building Strong Brands,Benefit of consumer insight Which brands have compelled you as a consumer? Brands you feel connected to. Brands you want to own. Brands youre proud to have purchased and to show your friends,15,What Comes To Mind When You See:,16,What are the characterist
7、ics of a strong brand?,17,Characteristics of strong brands,Recognized and credible identities,Relevant and differentiating benefits,Consistent messages,Loyal customers,Volume and price premiums,Cant be copied by competitors,Emotionally connect with consumers,Great products and services,18,Strong bra
8、nds make the most money,19,Our Brand Strategy,Trust The Company,Love Our Brands,Delight In Service We Offer,20,Brand market fundamentals,Ford has developed some “Brand Fundamentals” that help us manage and carry out our strategy across the globe It contains 5 categories of brand market fundamentals:
9、,21,Brand market fundamentals,Consumer insight: Understanding what customer needs and how they relate to our products / services.,2. Brand positioning Understanding our customer allow us to capture their hearts and minds by defining the brand, product benefits, personality and price value,It contain
10、s 5 categories of brand market fundamentals:,22,Brand market fundamentals,3. Portfolio management: Is about creating differentiation and synergies among our brands getting the right products and brand images in the right place,4. Marketing mix Is creating a strong relationship with customers through
11、 our brand marketing. We have 12 marketing tactics.,It contains 5 categories of brand market fundamentals:,23,Brand market fundamentals,5. Business management: We manage our brand strategy with 2 objectives:,Are we generating shareholder value?,Are we delighting our customers?,It contains 5 categori
12、es of brand market fundamentals:,24,CASE STUDY,25,Ford Primary Brand,26,Issues,Old, conservative, boring Losing contact with younger generation Not proud to own a Ford Lack of social involvement,27,Objectives,Revitalize Fords image as a brand that providing a solution of enjoying fun and excitement
13、of life Rejuvenate Fords image by connecting younger generation Taiwanese Reinforce Fords social involvement in Taiwan,28,Ford needs a new meaning !,29,Ford Brand Assets to Leverage,More fun and exciting vehicles in addition to quality,Car is not just a transportation or status. Its a source of fun
14、and enjoyment,Ford provides,Consumer needs,30,Applications,A Zestful Brand,Communication,Product,Sales behavior,Showroomdeco,Medias favor,Internal belief,Social involvement,31,Communication,Set brand advertising guidelines that shape Ford into a Zestful brand Operate a series of owners programs that
15、 reinforce vehicles fun and excitement attributes,32,Advertising Guidelines,“Zest for Life” shapes Fords attitude to life: Energetic Passionate Optimistic Fresh,33,Advertising Guidelines,Fords advertising carries the tonality of : Fun Smart Humorous Western,34,Video,35,Owners Programs,NBX:Stunning o
16、ff-road experience for SUV owners FDA:Thrilling driving dynamics experience for car fans,36,Video,37,Internal Belief,TOC NFL press conference to announce the new brand vision “Zest for Life” to press Full scale employee kick-off ceremony to reinforce the internal belief Departmental actions to realize the new brand vision,38,Video/Photos,39,Project Adventure Training,40,Zest for LifeEmployee Moral Boosting,41,Zest for Life Aerobic Programs,42,Achievements,Brand communication The most recognized TV commercials in
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 2024-2034年中国速冻设备市场前景预测及行业投资潜力预测报告
- 2024-2034年中国输液加压袋行业市场现状分析及竞争格局与投资发展研究报告
- 2024-2034年中国车载空压机行业市场现状分析及竞争格局与投资发展研究报告
- 2024-2034年中国贵阳市写字楼行业发展前景预测及投资战略咨询报告
- 2024-2034年中国触控显示屏行业发展趋势预测及投资战略咨询报告
- 2024-2034年中国蛋黄冰淇淋行业发展前景预测及投资战略咨询报告
- 2024-2034年中国草甘膦行业市场调查研究及投资前景预测报告
- 2024-2034年中国船舶燃料调和油行业市场发展现状及投资方向研究报告
- 2024-2034年中国自动变速器市场运行态势及行业发展前景预测报告
- 2024-2034年中国胆甾醇酯市场行情动态分析及发展前景趋势预测报告
- MOOC 航天、人文与艺术-南京航空航天大学 中国大学慕课答案
- QC-七大手法(品质内部培训资料)
- 挂靠合同协议
- 中国食品零售行业发展分析与发展趋势预测研究报告2024-2029版
- 2023年网络安全知识考试题库600题(含各题型)
- 食物中毒专业知识培训培训课件
- 碧桂园的财务风险分析与防范措施
- 材料项目可行性报告
- 全款购买二手房协议书合集3篇
- 儿童剧演出策划方案
- 2024年江西吉安市城市建设投资开发有限公司招聘笔试参考题库含答案解析
评论
0/150
提交评论