4-communicationppt.ppt

1、. The Preparation before Communication,有效交流,Some advices for preparation a)Try to discuss some current hot news. b)Try to write the childhood stories and background of yourself. Also does the thesis of your job. c)Watch the original edition movies, series, news reports from English speaking country.

2、 Write down some useful expression in your notebook. d)Make friend with a native English speaker. Communicate with him/her by send e-mails or MSN on line.,. The Starting Of Communication,有效交流,1.Greeting a)From formal to informal How do you do? (Formal English) How are you doing? (American Formal Eng

3、lish) Hi, how are you? (Commonly using) Hows it going? Whats new? (The answer is always “same old!”),Hi! There. （A very informal one） Hello! Hi! b)How to answer “how are you?” I am fine! Very good! I am great! Couldnt be better! Awesome!,2.Body language a)eye contact b)smile c)hand-shaking,5.Make a

4、appointment 5.1.Phrase I would like to make an appointment with you. Id like to schedule a meeting with you. Id like to get together for a lunch meeting Could I schedule a time to meet with you?,3.Call his/her name May I have your name? How do you pronounce your name? How do you spell your name? Wha

5、t dose your name mean? How did you get your name? What do you want me to call you?,4.Self-introduction 4.1Pay attention In 30 secondsbrief(略),5.2.Asking for available time When would you be available? Would you be available on at ? When would be a good time for you? Would you have time on？,5.3.Some

6、pleasant sentence Dont be a stranger. Lets get together soon. Drop by sometime. We should do this again. Lets do lunch sometime. Call me sometime.,5.4.To confirm Do you want to get together again (someday)? Would you like to have lunch with me? Ill be in the area tomorrow. Do you mind if I drop by y

7、our house?,5.5.When get a “No!” How about some other day? Whens good for you? What time is good for you to get together？,6.Be polite Would you please ? Can you give me a favor ? I was wondering if you could do me a favor by . I hate to bother you. But I would really appreciate it if you ,7.How to st

8、art a “Small talk” Which part of do you come from? Whats it like there? Do you agree that ? What do you think of ? Id like to know if I am interested in hearing your opinion about How do you feel about ? Do you really think that ?,Do you have any thoughts on that? Whats your view? Did you hear about

9、 Wasnt it ? One question I have is Could you tell me ? What was like? What was it like to ? Could you expand on your point earlier?,8.When you can not understand him/her 8.1Asking repeat Could you please say that again? Sorry, could you please explain that again? I still didnt get it. Could you repe

10、at yourself one more time? Excuse me, I didnt quite catch that. Im sorry; could you repeat that more slowly please?,8.2Clarification What is ? Could you give an example of ? Im not quite following you. I dont get what you mean. Could you explain the part about ? What do you mean by ?,8.3Summarizing

11、So youre saying that In other words What youre saying is that. So, to summarize what you have said Let me just confirm what you said to me I just want to make this clear to myself ,9.When he/her can not understand you 9.1Repeat youd better take a bus. (But if they just want to take a walk?) Why you

12、asking such a question? (it sounds like a psychological doctor),Where do you want to go by the subway? (It sounds like you are a policeman) Why you take subway? It is rush time. Its crowd in the subway. Its too hot, so dont take subway, just take taxi. Which entrance you prefer? (They just want to f

13、ind the subway, whatever entrance),10.3 Thinking logic First Ill talk about then next after that finally First second third The first point is the second point is First another thing also,10.4 The “KISS” principles keep it simple, stupid! turn complicate into simple common and easy to understand emp

14、hasis the key point, Deep into communication,有效交流,1.Start communication by small talk 1.1The importance of small talk In the process you contact with foreigners youll find that they always have a small talk before formal communication. Its called “ice breakers” or “warm-up”. They talk about somethin

15、g have nothing to do with the subject that day but concerning weather, sports news, a joke, etc which some of Chinese people think of is nonsense.,1.2The 6 key point of small talk If you do not know how to make a small talk, you may be thought of socially inept. Starting by some suitable topics. You

16、 may talk about weather, sports, music, books, traveling, arts, food, movies or the current pop television program. But make sure do not start with age, marriage, religion, salary or property.,Do not aim high. Actually, for the foreigners, small take is just to pass the time of day. So, do not set y

17、our expectations really high to make friends with them. However, sometimes small talk really provides the chances to build friendship or business relationship. When have a small talk, do not beat a topic to death, learn to transfer topic. You could watch for the clues of boredom, and transfer to a n

18、ew topic.,Manage the time of small take and transfer to the main subject. The initiator is looking for more than one or two word answers from you, so we should learn the skills to take over and hold the topic.,2.Listening and responds Listening is also one of the skills, we have a famous saying: foo

19、ls talk too much, but say nothing. When talk with others, we should give some responds to show that we are listening.,2.1responds of affirmation Uh huh; hmmm. Good good. Cool; excellent; beautiful; absolutely; sure Thats correct. You are right. I see. I understand. I could not agree with you more. ,

20、2.2respond to show surprise Oh, wow! Great! Good for you! Congratulations! ,2.3respond to show sympathy Oh, oh. Oh, no.(when he/she describe his/she unfortunate experience) I am sorry to hear that. Too bad. What a pity. ,2.4respond to show doubt Oh yeah? Oh, really? ,3.How to put forward a question

21、3.1We have two kinds of questions as follows: Closed questions Open questions Did you see that film? Do you like music? Hot enough for you? What did you think of that film? What kind of music do you like?,What do you think of Beijings weather? When communicate with foreigners you could put forward o

22、ne or two closed questions to see if he/she interested in your topic, if its, you could put forward open questions.,3.2The principle to put forward questions First, youd better make him/she understand what your question is. You could put forward some open question instead of closed questions, it ena

23、bles he/she to have the chance to further express him/her.,Politely to put forward questions, aware of the occasion, manner and tone. Do not inquire others privacy directly. When put forward questions, you could state your opinion. When he/she give the replication of your question, you could give he

24、/she a response or encouragement.,3.3take the initiative to put forward a question You can use the sentences as follows: How do you like ( this class )？ Have you ever ( been to the West Mountains)? Can you believe ( its almost summer)？ How long have lived ( Beijing )？,What do you （ like to do for fu

25、n ）? What do you (this about all this snow )? What kind of (music do you like )? Where do I go to (exchange my money )? Where did you ( learn to sing like that )？ （ besides these way of put forward questions, you could also put forward question according to his/her statements or opinion. ）,3.4Deep i

26、nto inquiring So what do you do then? And did that work? And what happened then? When did it all happen? How did it all happen? How did it happen? Why did you decide to?,4.Maintain the conversation and keep the topic interesting First I want to give an opposite example help you to see the bad effect

27、 brings from a bad response:,Expat: what did you do on the weekend? (Open question) Chinese: nothing. Expat: what kind of food do you like？(Open question) Chinese: all kinds of food. Expat: What is your favorite movie? (Open question) Chinese: I do not know Expat: ok, see you. (Depart with unhappy)

28、From this example we could see, its very important to hold a topic. But how to maintain the conversation and keep the topic interesting. I have some suggestions as follows:,4.1Use fillers Before starting you could say: Let me think about that for a moment. Thats an interesting point. Thats not an ea

29、sy question to answer. Well, let me see/think,In the interval of the speech: Hmm Uh, uh, uh Umm Well Err some people say that you should avoid the use of conversation fillers, because it shows a lack of fluency. If you have to choose between using silence, thereby possibly even if it shows less flue

30、ncy.,4.2Use signposting There are two points that I would like to make. First, Id like to say Next My first point is My next point is First Second Third First Another thing Also,4.3Hold back a interrupting Often native English speakers who wish not to be interrupted will accompany their words with o

31、ther signals. They may put up their words with other signals. Or they may suddenly start talking louder. These are some of the other cues that indicate people wish not to be interrupted. Or you can also use the sentence as follows to hold back a interrupt:,Please let me finish. Just give me one minu

32、te, please. Im sorry, but I havent finished yet. You may not have realized that I didnt finish my point.,5.How to interrupting Sometimes, its dispensable to interrupt. We could inform he/she with body language or interrupt with some skills and polite. We could use the phrases as follows: Excuse me M

33、ay I interrupt to ask a question? Pardon me for interrupting, but Im sorry that I have to interrupt, but,You could also use the sentences as follows; others may think you of good breeding and manners: Id like to say something, if I may. Id like to say something, if you dont mind. Do you mind if I sa

34、y something? Can I say something here? I know you are not finished, but I want to let you know that,Can I add something? Could I interject? You could also use the following sentences with your intimate friends: Hand on! Just a second! Wait a minute! Hold on. Wait, wait, wait,6.Transfer topic, make t

35、he conversation more reasonable How to jump into a topic, we can use the sentences as follows: Talking about Example: talking about soccer, did you hear they lost again? Before I forget, did you,Example: Before I forget, did you read in the newspaper that the price of park tickets would increase? By

36、 the way Example: by the way, how are your kids? If you dont mind ,Example: if you dont mind, Id rather not talk about that. (or if you dont mind, Id rather talk about something else.) Hey that reminds me of Speaking of Incidentally Anyway, lets talk about something else. (limit your use of this phr

37、ase! People dont like abrupt changes very often.),7.To show agreement or disagreement 7.1Commonly to express agreement or disagreement I think Im pretty sure that I believe In my opinion In my view,7.2Strongly to express agreement or disagreement Im convinced that The way I see it I honestly feel th

38、at I dont think As far as Im concerned I hate it when Without a doubt I strongly believe that,7.3To express agreement 7.3.1To express agreement simple Exactly. Absolutely. Quite so. You bet. Thats right. Thats correct. You got it.,Thats a good point. I agree with you. I cannot agree with you any mor

39、e. I totally agree with you. You can say that again. I think so, too.,7.3.2To express agreement with excuse I know and furthermore I feel much the same way! For example Thats just what I was going to say! May I also add,7.3.3to express partly agreement That may be true. Well, maybe. You might be par

40、tially right. That could be, but Yes, but on the other hand,7.4To express disagreement 7.4.1To express disagreement with comprehension I appreciate what you have to say, but I can see where you are coming from. In my opinion though I know what you mean, however,7.4.2To express disagreement with rest

41、ate I can see why you think. Canadian is just like Americans. However, because I am Canadian, I would like to talk about some differences. As you pointed out China had been isolated for a long time, but that does not mean I realize that it is difficult not to stereotype other people, however,7.4.3To

42、 express disagreement with polite Dont you think it would be better Shouldnt we consider Oh, I am not so sure about that, because Im afraid I dont agree Im sorry, but I have to disagree with you.,8.Everybody hopes for celebration 8.1how to celebration I like those earrings. I like your attitude. I l

43、ove your presentation! I love that color on you!,This is really a nice place. You look good today! What a pretty baby you have. Is that a new haircut? Looks great! I love your new car.,8.2How to reply a celebration Example: A: your English is good? B: well, I had a very good teacher. A: I love your

44、scarf! B: my mother gave me this scarf. She has a very good taste, I think.,A: your garden is so pretty. B: Actually, my husband did all the design. A: thats a beautiful skirt you have on! B: oh this old thing! It must be twenty years ago. (decline a celebration) A: your presentation was really grea

45、t. B: not as good as Bobs though. A: you speak English well. B: I spent some time in Australia studying English. It was an awesome experience.,A: your house is really looking good. B: we really put time and effort in it and its finally starting to show. A: youre such a great painter! B: well those f

46、our years at art school were the best in my life. A: I really love your car! B: I got a great deal on it!,A: you are such a wonderful dancer! B: well, my teacher is a good champion, so some of his talent must have been rubbed off. A: I love what you have done with your living room! B: we really enjo

47、yed redecorating it. A: you did a really good job on that account. B: thanks. I couldnt have done it without all your hard work though. A: what a lovely granddaughter you have! B: well I cant really take the credit for that.,9.How to say “No” 9.1decline others help Chinese: do you think that you cou

48、ld help me practice my English? Expat: Id really like to, but I am on such a tight schedule! We could also use the following phrases to decline others help,Im sorry, but I feel uncomfortable lending you my car. Im sorry, but I already have plans for tonight! I feel terrible, but I wish I could help

49、you Id really like to, but When you are inquired with privacy, you could use these phrases to decline others:,Id rather not answer that, if you dont mind. Im very sorry but that question makes me uncomfortable. That question is a little too personal. Id rather not answer it. Are you kidding? You mus

50、t be crazy!,9.2decline others proposal Use such phrases with polite: Thanks. Id like to go hiking with you, but I have recently sprained my ankle. That sounds wonderful. Unfortunately I have already made other plans. What a lovely idea! Too bad that I will be out of town this weekend and so cant go.

51、 Thanks for asking, but Im afraid that I have an appointment at that time.,Oh I wish I could, but I will be out of town this weekend. Perhaps another time? Unfortunately, I have another appointment that night. How about another time? Maybe I could take you up on your offer another time. Ill pass thi

52、s time and hope that you will invite me again.,Tips: 1. If you need more time to think, you can use phrases such as “Ill get back to you on that.” Or “let me think about it.” And then go away and really think about it. If you say these things, it is NOT like saying no indirectly in China. You MUST g

53、et back to a person with a firm yes/no answer.,2. Chinese people tend to offer something more often than Expats are used to. You have crossed the line if someone says to say: “what part of no didnt you understand?” It means that you have asked too often.,10.How to deal with “angry” 10.1Here are some

54、 bad ways to express “angry”. They always stir a quarreling: How dare you! How could you treat me like that! If it hadnt been for you it would never have happened.,Whats wrong with you? Youve really done it! You make me angry! Im tired of this! I cant believe that you,10.2To voice your angry with co

55、nfidenceright way I feel angry because I feel angry when you I feel frustrated when Im a little bit upset because I feel disappointed that I feel upset because,I dont appreciate it when (be careful when use “appreciate”, sometimes its a very strong word to express angry) You could use such polite ph

56、rases to ask others to do something for you: Is it possible to ? Can I ask you to?,From now on, could you From now on, Id appreciate it if you would Id appreciate it if you I would very much appreciate it if you would,10.3deal with angry effectively I hear you. I understand you. These two phrases ar

57、e not to confess you faulty, but to show your respect. I apologize for lets see if we can My apologies I will get on it right away. Im afraid theres been a mistake. Well see to it.,Further explanation: I understand that you think that, but I hear what you are saying. Unfortunately I see your point.

58、However I understand that you think you should get a room upgrade. However, none of those rooms are available at the moment. Let me see what else I can do.,11.Listening tips People often forget that when they are improving their conversational skills, they should also pay attention to improving thei

59、r listening skills. After all, listening is big part of conversation. In fact, you cannot have a conversation unless one person acts the part of a listener. Sometimes the only thing that it takes to continue a conversation is to be a good listener. People will appreciate you for it. Here are some things to bear in mind when listening:,11.1Dont focus on what you dont unders