UnitEtiquetteAnOverview社交礼仪求职职场实用文档.ppt

1、EtiquetteA ruleNot a rule,Plan,An Overview Etiquette as a Rule Business and Etiquette Business Ethic and Culture Professional Your Professional Presence To be the Best Hunter Make Your Appearance Work for You,Plan,Wearing and Dining Clothes Do Make the Man Table Manners Matter Communication Make Pol

2、ite Conversation Make a Phone Call Professionally Say it Right Negotiation Etiquette,Plan,Etiquette in and out of Office Be Diplomatic in the Office Be Kind in the Office Comprehensive Consideration Cross-cultural Consideration (with a movie) Work in MNCs,Evaluation,Attendance and Performance(40%) F

3、inal Exam (60%) Paperwork (30%) + Presentation (30%) Paperwork 300-500 words Theme: narrow down! Presentation 3 mins per person Place: 2#103 Date: Dec. 15/22/29, 2015,Li Na of China during the game with Dinara Safina of Russia on Saturday. The frustrated Li Na shouted “Shut up!” in English at a chee

4、ring Chinese audience during a womens singles semifinal match on Saturday. The yell came as Li lost a critical set point shortly before losing the match to Russias Dinara Safina 6-7 (3), 5-7, ending Chinas hope to win a silver or gold medal in singles tennis play.,“Shut-up Gate”,Reaction: Cant she j

5、ust speak Chinese? She thinks shes so Westernized. You cant expect everyone to understand the rules of watching a tennis game. What we can do as Chinese is to cheer as much as we can whenever we see our players competing. Whats wrong with that? There is nothing wrong on Lis part either. Its only too

6、 common for players to let out emotions on a tennis court, and “shut up” is as normal as any other expression used on such occasions. Its all about the pride we feel as we grow into a stronger nation and integrate with the rest of the world.,“Shut-up Gate”,shut up v. 1. refuse to talk or stop talkin

7、g; fall silent 2. cause to be quiet or not talk,“Shut-up Gate”,Etiquette-A Game,Why Bowing Went Out Of Fashion In The U.S.,Men to women, inferiors to superiors, and equals of higher social rank to each other. A vestige of a less democratic society. Thomas Jefferson liked to shake hands instead of bo

8、wing. During the late 19th and early 20th centuries, bowing signified membership in so-called polite society. By World War II, the bow was on its last legs, reserved mostly for debutante balls (元媛舞会/成人礼舞会). If you were the U.S. president who plans to greet Emperor Akihito, whose father ruled when Ja

9、pan bombed Pearl Harbor in 1941, would you bow to him?,Obama greeted Emperor Akihito with a simultaneous handshake and nearly 90-degree bow. U.S. presidents from both political parties often have been criticized for attempts at culturally sensitive greetings to high-ranking foreigners.,Obamas kowtow

10、ing to Saudi Arabia? Accident.,Former President George W. Bush, a Republican, was mocked for holding Saudi Crown Prince Abdullahs hand, a traditional sign of friendship in the Middle East, as they strolled together in 2005.,（搜狐）希拉克北大演讲见闻：法国人绅士礼节最迷人,记者：请问希拉克本人给你的第一印象是什么？ 学生：希拉克总统走上演讲台后，用法国式的绅士礼节向会场的师

11、生行礼。法国的绅士风度太迷人了，比英国人的礼仪更显高贵文雅。不过，我觉得希拉克本人不像克林顿那样特别幽默，但是很和蔼。,Hand-kissing Faux Pas?,just one-handed,lips dont touch,dont tear hand - bow,dont grab hand - seize tips,Negotiation: Friends and Opponents,MANILA, Philippines- The US government said Sunday it made an honest mistake when it displayed an inv

12、erted Philippine flag- which wrongfully signified that the Southeast Asian nation was in a state of war- in a meeting hosted by President Barack Obama.,Philippine flag,Lee Myung-bak is waving the national flag of ROK upside down.,Which is the correct Koreas National Flag?,UAE (United Arab Emirates),

13、Kuwait,Clintons “reset” gift to Russian Foreign Minister at their meeting was meant to underscore the Obama administrations readiness to to press the reset button in ties with Moscow. But instead of the Russian word for reset (perezagruzka) it featured a slightly different word meaning overload or o

14、vercharged (peregruzka).,Summer Davos: Meeting of the New Champions,Why Dalian? Dalian is chosen based on her preferential facilities and environment and the reputation as a New Champions city Dalian China: Dalian to Host Summer Davos in 2009 (February 21, 2008)Andre Schneider, COO of the World Econ

15、omic Forum,Dalian ready for Summer Davos,Dalian Shangrila Hotel will offer chamberlain service to VIP guests. Over 1,300 participants from 86 countries and regions will attend the meeting to be held from Sept. 10 to 12.,Dalian ready for Summer Davos,Picture taken on September 7, 2009 shows the bedro

16、om prepared for Klaus Schwab, founder and chairman of the World Economic Forum (WEF), at the Shangrila Hotel in Dalian.,Etiquette,Science? Art? Culture? Friendship? Tactic? Superstitious? ,Bad Manners Matter More,The Case of the Missing Grip An administrative assistant extended her hand when the job

17、 applicant entered the room. Not only did the applicant fail to extend his own hand, but he said, “I dont shake hands with women.” When the assistant brought the applicants file to her boss, she told him what had happened. The candidate did not get the job, which involved frequent interaction with p

18、eople. The candidate called the following day to apologize for his behavior, but it was too late.,Bad Manners Matter More,The Terminal Typo A female business owner receives numerous resumes each week. Any with the salutation “Dear Sir”, or with typos (排印错误) end up in the trash.,Bad Manners Matter Mo

19、re,The Airport Snafu A sales representative went to pick up the district manager. But he didnt offer to help with the luggage, even though his car was parked in a remote parking lot. When they finally reached the car, it was dirty and littered; moreover he had a spot on his tie. He was not put on th

20、e promotion list.,Bad Manners Matter More,The Man Who Drank Too Much A management trainee in an accounting firm went to a company outing at a country club and treated it as a social event. He drank too much, and became loud and boring. He did not get an offer to join the firm.,Bad Manners Matter Mor

21、e,The Woman in a Hurry Because a meeting was running late, a participant became impatient. She pulled a cellular phone from her briefcase and called her voice mail, taking notes on the message while the meeting was still underway. Her action was noisy, distracting and rude. Her call managed to put h

22、er own professional advancement on hold.,A successful career doesnt come only to those whove worked longest or hardest or to those who have the most impressive rsums. These days, many corporations are unwilling to send people to the front lines unless they have a little polish, style, and finesse (技

23、巧、策略). A little finesse can give you a competitive edge over other applicants who may not be as polished as you are.,ON ETIQUETTE,Etiquette to society is what apparel is to the individual. Without apparel men would go in shameful nudity which would surely lead to the corruption of morals; and withou

24、t etiquette society would be in a pitiable state and the necessary intercourse between its members would be interfered with by needless offences and troubles. If society were a train, the etiquette would be the rails along which only the train could rumble forth; if society were a state coach, the e

25、tiquette would be the wheels and axis, on which only the coach could roll forward. The lack of proprieties would make the close friends turn to be the most decided enemies and the friendly or allied countries declare war against each other. We can find many examples in the history of mankind. Stand

26、on ceremony before anyone else and to take pains not to do anything against etiquette lest you give offences or make enemies., is a code that governs the expectations of social behavior, according to the contemporary conventional norm within a society, social class, or group. Usually unwritten, it m

27、ay be codified in written form. Etiquette usually reflects formulas of conduct in which society or tradition have invested. An etiquette may reflect an underlying ethical code, or it may grow more as a fashion. Like culture, it is a word that has gradually grown plural, especially in a multi-ethnic

28、society with many clashing expectations. Thus, it is now possible to refer to an etiquette or a culture, realizing that these may not be universal.,Etiquette,Simple Etiquette,Greeting relatives, friends and acquaintances with warmth and respect Refraining from insults and prying curiosity Offering h

29、ospitality to guests Wearing clothing suited to the occasion Contributing to conversations without dominating them Offering assistance to those in need Eating neatly and quietly,Simple Etiquette,Avoiding disturbing others with unnecessary noise Following established rules of an organization upon bec

30、oming a member Arriving promptly when expected Comforting the orphans Responding to invitations promptly Accepting gifts or favors with humility and to acknowledge them promptly with thanks or refusing the gift politely (e.g. a thank-you card),Surviving and thriving in the workplace isnt always easy

31、and may be especially difficult for those who lack finesse and grace. Here are 10 rather basic behavioral mistakes to guard against.,Expressing negative attitudes. If you are feeling and thinking negatively, your mindset will find expression in surliness, bad temper, and general unpleasantness. Wear

32、ing inappropriate clothing. Although we like to think that we judge others by their behavior and not their appearance, it remains true that we base our opinions of others, to a large degree, on what we see.,Surviving and thriving in the workplace isnt always easyand may be especially difficult for t

33、hose who lack finesse and grace. Here are 10 rather basic behavioral mistakes to guard against.,Failing to make introductions. Allowing someone to stand around without introducing him or her can make everyone present feel uncomfortable. Disregarding social courtesies. Forgetting to say please, thank

34、 you, and excuse me and failing to perform other common civilities makes colleagues and superiors doubt your judgment.,Surviving and thriving in the workplace isnt always easyand may be especially difficult for those who lack finesse and grace. Here are 10 rather basic behavioral mistakes to guard a

35、gainst.,Criticizing others in public. Generally, the criticizer comes off looking worse than the person being criticized. Taking messages carelessly. Making people wait. Pronouncing names wrong or forgetting names altogether.,Surviving and thriving in the workplace isnt always easyand may be especia

36、lly difficult for those who lack finesse and grace. Here are 10 rather basic behavioral mistakes to guard against.,Using vulgar and inappropriate language. Giving someone the runaround (搪塞或推诿), which means things like ducking responsibility and giving vague or conflicting answers.,When greeting some

37、one for the first time, a cupped handshake (in which your left hand covers the normal handshake) is a good way to show my sincerity and interest.,False. You do not need to do the cupped handshake, which can be seen as humble. Use your right hand and give a firm handshake - just dont squeeze too hard

38、. The handshake should be brief, but long enough for both parties to say each others name in greeting. A firm handshake communicates confidence, interest, and respect. Besides, you should avoid: limp handshakes, damp and unpleasant handshakes, and sweaty handshakes.,T or F,At an interview or meeting

39、, it is generally necessary for me to stand up only when a woman walks into the room (regardless of my gender).,False. Regardless of your gender, you should always stand up when someone walks into the room, regardless of their gender. When someone enters the room, you should rise if you are seated,

40、smile, extend your hand and greet the person with a firm handshake.,T or F,At job fairs - and other professional settings - when I receive a business card from someone, I should take the time to really read the card before sticking it in my pocket or briefcase.,True. It is seen as quite rude when a

41、person who receives a business card quickly puts the card away. You should show respect for the person who gave you the card by reviewing it for a few seconds, perhaps even using that time to remember the persons name. Then thank the person for the business card and put it away.,T or F,I should alwa

42、ys turn off (or silence) my cell phone before heading into any interview or business meeting.,True. If something is happening in your life that is so important that you need to be available, perhaps the best solution is to postpone the interview. At a minimum, you should turn all your electronic equ

43、ipments sound off, utilizing the vibration mode if you have it. But most etiquette experts actually suggest turning off all beepers and phones before any business meeting.,T or F,In dining situations, my drinks are on my right and my bread plate is on my left.,True. You will always find your drinks

44、- water glass, wine glass, and other glasses - to your right and your bread (and perhaps salad) to your left.,T or F,Common Questions,Question How can I encourage new acquaintances to be more sensitive about the use of insider jargon in social situations? The other day, I was at a professional organ

45、ization meeting. Several of the people were talking about what was going on in their industry. It was difficult to get involved in the conversation because they all seemed to be speaking their own languageusing acronyms that meant a lot to them and nothing to me and the other people at our table.,Co

46、mmon Questions,Answer While some people may assume that everyone understands their particular abbreviations and industry jargon, others may actually perceive it as a “foreign language.” The next time you find yourself in this type of situation, simply take the plunge and ask the people to assist you

47、 by clarifying what the acronyms mean. By requesting clarification, you may heighten their awareness and they may either ask if everyone knows what certain abbreviations or insider talk refers to or refrain from using exclusionary talk during gatherings that include “outsiders.”,Common Questions,Que

48、stion When talking to someone who is confined to a wheelchair, is it appropriate to bend or kneel down to the persons level?,Common Questions,Answer No. You shouldnt bend down to talk to a person who is confined to wheelchair, any more than you would stoop down to talk to someone who is shorter than

49、 you. While were on the subject, avoid talking in a demeaning or condescending manner to people who are confined to wheelchairs or who suffer any other disabilities. Physical limitations do not imply reduced mental capacity.,COMMON OFFICE ETIQUETTE MISTAKES,Men rushing to open the door or pull out a

50、 chair for a female co-worker / women waiting for a male co-worker to open the door or pull out a chair. If any co-worker, male or female, needs help to open a door or to pull out a chair for any reason, then offer to do so for them. Men waiting for women to exit an elevator first. Whoever is standi

51、ng in the front of the elevator when the door opens should exit first. Waiting for the person who called to end the conversation first. After the purpose of the call has been fulfilled, either party may courteously terminate the phone call.,COMMON OFFICE ETIQUETTE MISTAKES,Tracking down a caller when the line was disc