美国能源部平衡计分卡导向的管理培训资料(ppt 66页)(英文版).ppt

1、,DEPARTMENT OF ENERGY PROCUREMENT and (2) the effectiveness of organizational activities and operations in terms of their specific contributions to strategic objectives The BSC is a key part of the Procurement Executives performance plan, and is a critical element in ME-60s SES performance assessmen

2、ts In FY 2003, ME-60 continues to assign accountability to individual staff by flowing down the BSC to individuals and teams.,4,MISSION To provide acquisition and assistance services to support accomplishment of the Departments programmatic goals and objectives.,STRATEGY To change the present system

3、s culture, management systems, and line processes consistent with the principles of Quality Management, in order to establish and maintain: a customer focus, a sense of urgency, continuous and breakthrough process improvement, and an emphasis on results.,VISION To deliver on a timely basis the best

4、value product or service to our customers while maintaining the publics trust and fulfilling public policy objectives.,DOE Procurement System,5,Strategic Approach,Process Analysis,Benchmarking,Workforce Planning,Customer-focus,6,FINANCIAL To Succeed Financially, How Do We Contribute to the Bottom Li

5、ne?,MISSION VISION STRATEGY,LEARNING AND GROWTH To Achieve Our Vision, How Will We Sustain Our Ability To Change And Improve?,CUSTOMER To Achieve Our Vision, How Must Our Customers View Us?,INTERNAL BUSINESS PROCESSES To Satisfy Our Stakeholders and Customers, What Business Processes Must We Excel A

6、t?,Balanced Scorecard Strategic Perspectives,7,LEARNING AND GROWTH - Access to Strategic Information - Employee Satisfaction - Organization Structured for Continuous Improvement - Quality Workforce,FINANCIAL - Optimum Cost Efficiency of Purchasing Operations; Cost Reasonableness of Actions,MISSION V

7、ISION STRATEGY,CUSTOMER - Customer Satisfaction - Effective Service/Partnership,INTERNAL BUSINESS PROCESSES - Acquisition Excellence - Most Effective Use of Contracting Approaches - Use of Electronic Commerce - Performance-Based Service Contracts - Use of Competition - Streamlined Processes - Reduct

8、ion in Overage Instruments - On-Time Delivery - Supplier Satisfaction - Socioeconomics,Balanced Scorecard PERSPECTIVES AND OBJECTIVES,8,Balanced ScorecardPerformance Measures, Performance Targets, & Management Initiatives,9,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT I

9、NITIATIVESCUSTOMER PERSPECTIVE,Procurement,10,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE,Procurement,11,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE,Procurement,12,BALANCED S

10、CORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE,Property,13,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE,Contractor Human Resource Management,14,BALANCED SCORECARDPERFORMANCE MEASURES, PERF

11、ORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVE,Contractor Human Resource Management,15,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,16,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MA

12、NAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,17,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,18,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS

13、PERSPECTIVE,Procurement,19,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,20,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,21,BALANCED SC

14、ORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,22,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,23,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMAN

15、CE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,24,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,25,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESI

16、NTERNAL BUSINESS PERSPECTIVE,Procurement,26,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,27,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procureme

17、nt,28,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,29,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,30,BALANCED SCORECARDPERFORMANCE ME

18、ASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,31,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,32,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGE

19、MENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,33,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,34,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERS

20、PECTIVE,Procurement,35,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,36,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,37,BALANCED SCOREC

21、ARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Procurement,38,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Property,39,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARG

22、ETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Property,40,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Property,41,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSIN

23、ESS PERSPECTIVE,Property,42,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Property,43,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Property,44,BALANCED SCORECA

24、RDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Property,45,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Contractor Human Resource Management,46,BALANCED SCORECARDPERFORMANCE ME

25、ASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVE,Contractor Human Resource Management,47,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,48,BALANCED SCORECARDPERFORMANCE MEASURES, PER

26、FORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,49,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,50,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT IN

27、ITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,51,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,52,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSP

28、ECTIVE,Procurement,53,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,54,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,55,BALANCED SCO

29、RECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,56,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Procurement,57,BALANCED SCORECARDPERFORMANCE MEASURES, PERFOR

30、MANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Property,58,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Property,59,BALANCED SCORECARDPERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESLEARNING AND GROWTH PERSPECTIVE,Contractor Human Resourc