E-Mail Skills Etiquettes 电子邮件礼仪技巧.ppt

1、Electronic Mail电子邮件,SKILLS and ETIQUETTES 技巧和礼仪,Lets Start目录作为开始,Why do we need to improve our email skills? 为啥提高要提高我们的电邮技能 What is E-Mail etiquette & why is it important? 何为电邮礼仪和其重要性 E-Mail skills 电邮技巧 E-Mail etiquettes 电邮礼仪 Summary & Questions 总结和提问,Why Do We need to improve our Email Skills我们为啥要提

2、高我们的电邮技巧,Competition 竞争 Growth 自我提升 Everyone needs to communicate to stay informed and updated. 保持沟通和交流以获取实时咨询 One of the main tools of communication is E-Mail. 邮件是沟通的重要工具之一 Our E-Mail skills can “make or break” a business. 我们的邮件技巧甚至可以“创造或者毁灭”一桩生意,E-Mail Etiquettes & its importance 邮件礼仪的重要性,Etiquett

3、e 礼仪 Etiquette is defined as the rules governing socially acceptable behavior 礼仪被定义为可被社会所接受的规范行为 Respect 尊重 We should write the kind of e mail we would like to read.(link) , (link2) 我们要写自己愿意去阅读的邮件 Importance of E-Mail Etiquette 邮件礼仪重要性 Customer Relations客户关系 Job Satisfaction工作满意度 Growth in an organi

4、sation.企业成长 Increase in business业绩提高 Improvement in work efficiency效率提升,Email Skills邮件技巧,Manage and Organise Emails 管理和组织邮件 Writing and Formatting 行文和格式 Clarity of Subject/Matter Used. 主题鲜明,Managing Emails管理邮件,DEDICATED TIME FOR E MAILS邮件专用时间 First thing when you start work 工作开始时的第一件事情 Allocate a ti

5、meline for your emails 邮件缓急分类 FOLLOW UP / FLAG跟进/标志旗 Prepare a follow up task ( maintain a diary OR flag mails) 准备任务表格（日志或标志邮件） FOLDERS文件夹 Folders are for sorting emails and to increase efficiency 利用文件夹分类邮件并且提高效率 PRIORITY IN E-MAIL READING优先阅读等级 Customers/Buyer客户 Boss领导 Team Leader / Senior部门领导/同事 F

6、actory工厂,TIMELINES 时效性 Reply within the same work day. At least an acknowledgement mail if we dont have complete information.- ( Link ) 邮件需当天回复，如果不能完整答复也需回复一个确认收到的邮件 Reply Follow up- Buyers , Factory & Colleagues. 回复顺序：客户，工厂和同事 Exceptional cases .特殊情况 CONFIDENTIALITY 机密性 Safeguard the confidentialit

7、y of the organisation. 保护企业的机密 COPY “ONLY” RELEVANT PEOPLE.只发送给相关人士 Respect others time. 节约其他人的时间,Managing Emails邮件管理,Email - Writing & Formatting邮件的行文和格式,E- MAIL WRITING 成文 Recipient/s收件人 Subject 主题 Body of an E-Mail.正文 Attachments附件 Summary 概要 Signature签名,Recipients收件人,To收件人 ( link ) Cc抄送 Bcc 密送 (

8、 link ),Subject Line 主题,First Impression is a lasting impression (link) 第一印象就是最终印象 Length of the subject (link) 主题的长度 Changing the subject with time 主题随时间推移而变化 No Special symbols to be used 主题不得使用特殊符号,Body of an Email正文,Short & Precise简短明确 To the point直入主题 No repetition不要重复 Best Friends - Paragraphs

9、 , Space , Bullets & Tabs(link) 好工具段落/空间/编号/标号 Font , Size , Color字体，尺寸，颜色 Short Forms表格 “smileys” or emoticons微笑符号 Spell Check & “NO” auto spell check.拼写检查&不要自动电脑校对 Read your e-mail before sending检查以后再发送,Attachments附件,Forgetting the attachment不要忘记附件 At times, we may forget attachments.偶尔，可能忘记附件 Att

10、ach the file before you start typing.先附件再行文 Relevance附件要和正文相关 Make sure that the attachment you are sending is relevant to the subject.附件要和主题相关 Size of the attachment 附件大小适中,Summary and Conclusion总结,Summary / conclusion of the mail is very important part of the entire communication.(link) 总结部分在整个过程中

11、非常重要 Recipient should be able to understand what all replies you are expecting. 收件人必须要知道你需要什么样的回复,Signature签名,Recipient of the E-Mail shall not wonder how to get in touch with us.(link) 收件人应该明确知道该如何联系发件人 Include all your contact information in your signature.(link) 签名中应包含发件人的所有联系信息 Our E-Mail signat

12、ure is a great way to let people know more about us. 邮件签名是让别人了解我们更多的最好方式,Our Email is a reflection of Us邮件是发件人的个人体现,Every e-mail we send ,adds to our reputation. If our e-mail is organized and smartly written ,. the recipient will be inclined to think of us as a professional and organized business person Others opinion matters a lot in professional world . Their perception of us can be critical to our success我们每发一封