HRM专业英语教程PPT-上海交大MPA.ppt

1、上海交通大学MPA,上海交通大学MPA,专业英语(OB与HRM方向),上海交通大学MPA,Preface 课程方式,相关领域经典文献阅读 时下讨论激烈的问题相关文献阅读 课堂互动式讨论 案例讨论 Management education new model -service-learning: at its core, service-learning is about creating opportunities for students to apply theory they learn in the classroom to real-world problems and real-w

2、orld needs.,上海交通大学MPA,熟悉相关领域的专业术语表达和内涵 基本看懂相关领域的专业文献 适当可以用英语进行相关专业表述 了解国际上相关领域的“最佳”实践 了解国际上相关领域的研究焦点 Maybe still confused, but at a higher level at the end of this course.,Preface: 课程目标,上海交通大学MPA,课堂出勤 （10%） 课堂参与 （30%） 作业与分析报告 （30%） 课程考试（大作业）（30%） 缺课三分之一以上者不可以进入本次考试， 需要加入下届重修,Preface:考核方式,上海交通大学MPA,P

3、reface:基本规范,为营造良好的学习氛围， 请将通讯工具（手机或BP机）设置成振动状态； 如果确实有不得不接听的重要电话或信息的，请主动到教室外进行； 请课堂上不要阅览与课程内容无关的报刊或杂志； 积极、主动参与课堂讨论,并高质量地、及时完成作业任务,上海交通大学MPA,Preface: 课程基本结构,公共人事管理与组织管理领域，包括现状、人事规划、招聘与选拔、绩效管理、薪酬管理、培训与开发、激励管理、能力管理、劳动关系管理、应急管理以及高绩效组织建设等方面的文献选读（11个专题的12篇文献）。 每个专题： 关键术语与专业表达介绍 相关背景介绍 文献构架介绍 讨论问题,上海交通大学MPA,

4、Preface: 课程进度安排,共12次课程（第7周到第18周，每周一次） 每次课程计划完成对一篇文献的提示、阅读和讨论 课程间会有三次课程讨论与报告 一次大作业（考试）（在最后一次课程后提交）,上海交通大学MPA,Syllabus,Introduction Strategic Planning Selection/Recruiting Performance Management Compensation Management Training Inefficient and inflexible in public sector; Rapid Changing (Uncertainty)

5、in external /internal environment faced with public sector; According to the OECD, the general trend HRM in the public sector is integration into strategic management; The modernization of the Nordic administration is considered quite successful in international comparative research.; Improving Comp

6、etency of Government/Regulation in China, CPC.,Chapter 8:Competency Management P1: Competency management in the Flemish and Dutch civil service,上海交通大学MPA,Outlines Definition of Competency and Competency management Reason of competency management in public sector Competency management and the changin

7、g role of HR; Competency management in Flemish civil service (PLOEG system) Competency management in Dutch civil service (ADB system) Conclusions,Chapter 8:Competency Management P1: Competency management in the Flemish and Dutch civil service,上海交通大学MPA,Discussions What is competency? And how about t

8、he competency management? What drives competency management process in public sector? Describe the changing role of HRM in competency management. Recommend the PLOEG system in Flemish administration. Recommend the ADB system in Dutch civil service. What is your suggestion for Chinese administrative

9、sectors.,Chapter 8:Competency Management P1: Competency management in the Flemish and Dutch civil service,上海交通大学MPA,Syllabus,Chapter1 Introduction Chapter2 Strategic Planning Chapter3 Selection/Recruiting Chapter4 Performance Management Chapter5 Compensation Management Chapter6 Training & Developing

10、 Chapter7 Motivation Management Chapter8 Competency Management in Public Sectors Chapter9 Employment Relationship Management Chapter10 Emergency Management Chapter11 Creating High-Performance Organization in Public Sector,上海交通大学MPA,Chapter 8:Competency Management P2:Developing competency models to p

11、romote integrated human resource practices,Key Terms & Professional Expressions OPM (Office of Personnel Management) （美国）人事管理局 High-performing people/organizations 高绩效人/组织 Tight labor market “紧”劳动力市场（通常SD） Competency 胜任力 Intelligence 智力 Human resource management professionals 人力资源管理专家 Recruitment/Se

12、lection/development strategies 招聘/选拔/开发策略 Job-based selection 基于工作的选拔 Competency-based selection 基于能力的选拔,上海交通大学MPA,Chapter 8:Competency Management P2:Developing competency models to promote integrated human resource practices,Key Terms & Professional Expressions Organizational Survival 组织生存 Creative

13、 thinking 创造性思考 Staffing 人员配备 Job analysis 工作分析 Society for Industrial and Organizational Psychologist (SIOP) 工业与组织心理学协会 Task force 任务小组 Competency Modeling technique 胜任力建模技术 Equal Employment Opportunity Commission (EEOC) 公平就业机会委员会 Uniform Guideline for Employment Selection Procedure 就业选拔程序统一指导规则,上海

14、交通大学MPA,Chapter 8:Competency Management P2:Developing competency models to promote integrated human resource practices,Key Terms & Professional Expressions Softer Skills “软”技能 KSAOs (Knowledge, Skills, Ability, and Others) 知识、技能、能力和其他 Emotional intelligence 情绪智力 Occupational Analysis 职务分析 Multipurpo

15、se Occupational Systems Analysis InventoryClosed-ended (MOSAIC)多目标职务系统分析封闭式量表 Career lattice approach 职业方格技术 Subject Matter Experts (SMEs) 主观专家（技术） Rating Scale 评分表 Job incumbents 在职工作者 Task-to-Competency linkage 任务与胜任能力关联原则 Competency Benchmark 胜任能力标杆,上海交通大学MPA,Chapter 8:Competency Management P2:De

16、veloping competency models to promote integrated human resource practices,Key Terms & Professional Expressions Developing a competency model for Occupation Group 为职业群开发胜任能力模型 Developing a competency model for an Occupation 为单一职业开发胜任能力模型 Line Managers 直线管理人员 Succession planning 继任计划 Consortium 联合 Sta

17、ndard Occupational Classification (SOC) 标准职业分类 Vacancy announcement 职位空缺公告 Career Banding 职业幅度 Merit System 绩效制度,上海交通大学MPA,Backgrounds Rapidly changing business environments, organizations are recognizing the value of a workforce that is not only highly skilled and technically adept, but more import

18、antly, a workforce that can learn quickly, adapt to change, communicate effectively and foster interpersonal relationships. Testing competency rather intelligence.,Chapter 8:Competency Management P2:Developing competency models to promote integrated human resource practices,上海交通大学MPA,Outlines Compet

19、ency are the future Competency in the federal government Occupational Analysis Methodology Developing a competency model Application of competency modeling,Chapter 8:Competency Management P2:Developing competency models to promote integrated human resource practices,上海交通大学MPA,Discussions Definition

20、of competency according to OPM. Comparativeness of traditional job-based selection and competency-based selection. Comparing the traditional occupational analysis, what are the advantages of MOSAIC? Description of Importance of Task-to-Competency linkage principle. Comparativeness between an occupat

21、ion and occupational group during developing and applying the competency modeling. In your organization/sector, what is the most difficult to encounter if developing and applying a competency model.,Chapter 8:Competency Management P2:Developing competency models to promote integrated human resource

22、practices,上海交通大学MPA,Syllabus,Chapter1 Introduction Chapter2 Strategic Planning Chapter3 Selection/Recruiting Chapter4 Performance Management Chapter5 Compensation Management Chapter6 Training & Developing Chapter7 Motivation Management Chapter8 Competency Management in Public Sectors Chapter9 Employ

23、ment Relationship Management Chapter10 Emergency Management Chapter11 Creating High-Performance Organization in Public Sector,上海交通大学MPA,Chapter 9:Employment Relations Management The employment relationship in the UK Public sector: A psychological contract perspective,Key Terms & Professional Express

24、ions Public service motivation 公共服务动机 Psychological contract 心理契约 Reciprocal exchange 互惠交换 Organizational Commitment 组织承诺 Organizational Citizenship Behavior (OCB) 组织公民行为 High-quality service 高质量服务 Health care 保健 Social care 社保 Employment relationship 雇佣关系,上海交通大学MPA,Chapter 9:Employment Relations Ma

25、nagement The employment relationship in the UK Public sector: A psychological contract perspective,Key Terms & Professional Expressions Human resource management (HRM) 人力资源管理 Employee disposition/ orientation 员工倾向/入职培训 Policy maker/making 政策制订（者） Public-service motivation (PSM) 公共服务动机 Intrinsic rewa

26、rd 内在激励 Employee-employer exchange relationship 员工-雇主交换关系 Incentive system 激励制度 Thatcher government 撒切尔政府（英国） Devolution （中央权力）下放；转移,上海交通大学MPA,Chapter 9:Employment Relations Management The employment relationship in the UK Public sector: A psychological contract perspective,Key Terms & Professional

27、Expressions Pay level 支付水平 Job security 工作保障 Precarious 不稳定的，不安全的 Employee belief 员工信念 Mutual obligation 相互义务 Transactional contract 交易性合同 Perceived Organizational Support (POS) 知觉的组织支持 Socioemotional needs 社会经济需求 Contract fulfillment 合同履行,上海交通大学MPA,Chapter 9:Employment Relations Management The empl

28、oyment relationship in the UK Public sector: A psychological contract perspective,Key Terms & Professional Expressions Local authority/central government 地方政府/中央政府 Looming financial deficit 赫然出现财政赤字 Transactional contract fulfillment 交易性合同履行 Relational contract fulfillment 关系性合同履行 Fulfill obligation

29、 履行义务 Career prospect 职业展望 Decision making 决策 Fair pay 公平支付 Fringe benefit 小额优惠（福利） Well-being 健康,上海交通大学MPA,Backgrounds Importance of Employment relationship management to Public servant: motivation Contract management perspectives: explicit VS. implicit contract (psychological contract) Psychologic

30、al contract in employment refers to the system of beliefs that an individual and his or her employer hold regarding he terms of their exchange agreement.,Chapter 9:Employment Relations Management The employment relationship in the UK Public sector: A psychological contract perspective,上海交通大学MPA,Back

31、grounds Arguments related Public service motivation Discrepancy between Employees expectation and Employers expectation Breaching implicit contract and outcomes (attitude and behavior): dissatisfaction/ lower commitment/Organizational Citizenship Behavior (OCB)/turnover,Chapter 9:Employment Relation

32、s Management The employment relationship in the UK Public sector: A psychological contract perspective,上海交通大学MPA,Outlines Context change Psychological contract contents: Perceived Organizational support Transactional contract: refer to a short-term exchange of specific benefic benefits and contribut

33、ions that are highly monetary or economic in focus. Relational contract: refers to a long-term arrangement without specific performance reward contingencies (socioemotional and economical terms),Chapter 9:Employment Relations Management The employment relationship in the UK Public sector: A psycholo

34、gical contract perspective,上海交通大学MPA,Outlines Outcome of Breaching and Violent psychological contract Attitude: Organizational commitment Behavior: Organizational Citizenship Behavior Conclusion,Chapter 9:Employment Relations Management The employment relationship in the UK Public sector: A psycholo

35、gical contract perspective,上海交通大学MPA,Discussions What is your public service motivation? In your opinion, besides explicit contract terms, what would you expect in your routine work. (Such as from your direct leader or organizational unit) Have you experienced breach or violence of psychological con

36、tract? If no, just imagination a case that you would be under this situation. How would you respond?,Chapter 9:Employment Relations Management The employment relationship in the UK Public sector: A psychological contract perspective,上海交通大学MPA,Syllabus,Chapter1 Introduction Chapter2 Strategic Plannin

37、g Chapter3 Selection/Recruiting Chapter4 Performance Management Chapter5 Compensation Management Chapter6 Training & Developing Chapter7 Motivation Management Chapter8 Competency Management in Public Sectors Chapter9 Employment Relationship Management Chapter10 Emergency Management Chapter11 Creatin

38、g High-Performance Organization in Public Sector,上海交通大学MPA,Key Terms & Professional Expressions Cold war 冷战 Nuclear Attack 核袭击 Government continuity 政府连续性 Rubric 映红字的标题 Sporadic 偶尔发生的，零星的 Terrorism/terrorist 恐怖主义/分子 Municipal Department 市政部门 Emergency planning 应急规划 Department of Homeland Security 国土

39、安全局,Chapter 10:Emergency Management Preparing for the unthinkable: managers, terrorism and the HRM function,上海交通大学MPA,Key Terms & Professional Expressions Perpetrator罪犯 Traumatic incidents 创伤事件 Workplace disaster 工作场所灾难 Victim 受害者 Legitimacy 合法性 Jurisdiction 司法（权） Inundated with 淹没，充满 Sanitation 卫生，

40、环境（提供） Volcanic Eruption 火山爆发 Nuclear power plant accidents 核电站事故 Tornadoes 龙卷风,Chapter 10:Emergency Management Preparing for the unthinkable: managers, terrorism and the HRM function,上海交通大学MPA,Key Terms & Professional Expressions Constellation 星座，灿烂一群 Organizational viability following disaster 灾难后

41、的组织生存 Emergency preparedness 应急准备 Public opinion poll 公众民意调查 Surveillance and Intelligence督察和情报 Temporary Relocation 临时搭建 Organizational Inventory 组织存货 Presidential Disaster Declaration 总统灾难声明 Evacuation 撤离,Chapter 10:Emergency Management Preparing for the unthinkable: managers, terrorism and the HR

42、M function,上海交通大学MPA,Key Terms & Professional Expressions Roster of volunteers 志愿者名册 Periodic checks/training 周期性检查/培训 Federal Reimbursement 联邦政府补偿 Ward off 避开,Chapter 10:Emergency Management Preparing for the unthinkable: managers, terrorism and the HRM function,上海交通大学MPA,Backgrounds 9/11 terrorism

43、 attack, World Trade Center & Pentagon, New York, USA,2001 SARS，2003， in China Indian Ocean Tsunami, 2004 Hurricane Katrina, New Orleans, Louisiana, USA,2005 .,Chapter 10:Emergency Management Preparing for the unthinkable: managers, terrorism and the HRM function,上海交通大学MPA,Backgrounds Continuous/Sus

44、tainable public service when emergency comes out Most emergency planning has focused on preserving citizens and public structures, with much less emphasis upon protecting government employees and their ability to function at work.,Chapter 10:Emergency Management Preparing for the unthinkable: manage

45、rs, terrorism and the HRM function,上海交通大学MPA,Outlines Context of concern: Emergency Situation Lessons from disasters Managerial Decision and Disaster Plan Case data analysis: Attitude towards terrorism threats Operations relocation potential Organizational Inventory,Chapter 10:Emergency Management P

46、reparing for the unthinkable: managers, terrorism and the HRM function,上海交通大学MPA,Outlines Workplace Protection Measures for extended operations Employee family outcome Documentation System Conclusion: HRM functions during emergency planning,Chapter 10:Emergency Management Preparing for the unthinkab

47、le: managers, terrorism and the HRM function,上海交通大学MPA,Discussions Lessons from disasters. How would HRM play a critical role for emergency management? In what area? Process? Possible difficulties?,Chapter 10:Emergency Management Preparing for the unthinkable: managers, terrorism and the HRM functio

48、n,上海交通大学MPA,Syllabus,Chapter1 Introduction Chapter2 Strategic Planning Chapter3 Selection/Recruiting Chapter4 Performance Management Chapter5 Compensation Management Chapter6 Training & Developing Chapter7 Motivation Management Chapter8 Competency Management in Public Sectors Chapter9 Employment Rel

49、ationship Management Chapter10 Emergency Management Chapter11 Creating High-Performance Organization in Public Sector,上海交通大学MPA,Chapter 11: Creating high-Performance Organizations in Public Sector Creating high-performance organizations in public sectors,Key Terms & Professional Expressions U.S. Mint 美国铸币局 Environmental Protection Agency (EPA) （美国）环境保护署 High-performance organizations 高绩效组织 Organizational culture 组织文化 Psychological culture 心理文化 Culture change 文化变革 Federal agency 联邦机构 Presidents Quality Award Prog