学做职场邮件达人-- 新人入职--@圆木菠萝头.ppt

1、,学做职场邮件达人,圆木菠萝头,你是否曾经在邮件上遇到过很多麻烦？,如果你是职场新人。,cc? bcc?,ASAP? FYI?,。呃，第一句话怎么写？,先。,然后。,邮件太多。 。上个月的报告在哪里？,那么，接下来的时间。,让我们各个击破。,初级篇,中级篇,高级篇,新人入职,两年突破,三年之痒,6,初级篇,中级篇,高级篇,两年突破,三年之痒,新人入职,7,为什么写邮件？,写好第一封邮件,邮件潜规则,管理好你的收件箱,初级篇,新人入职,8,为什么写邮件？,写好第一封邮件,邮件潜规则,管理好你的收件箱,初级篇,新人入职,9,初级篇,新人入职,为什么写邮件？,VS,正式交流,随意交流,VS,10,初

2、级篇,新人入职,为什么写邮件？,VS,可保存/追溯,无法保存/追溯,VS,11,初级篇,新人入职,为什么写邮件？,VS,强商业效力,弱/无商业效力,VS,12,初级篇,新人入职,为什么写邮件？,VS,法律效力,30万封邮件的较量,13,写好第一封邮件,邮件潜规则,管理好你的收件箱,初级篇,新人入职,为什么写邮件？,14,初级篇,新人入职,写好第一封邮件,你到底要发给谁？,15,初级篇,新人入职,写好第一封邮件,会议记录要发送给谁？,参加会议的所有人,目的：,保存归档 - 以后可能要追溯回看,确认内容 - 防止漏听，误会,做出响应 - 照着任务(Action item)开始干活,16,初级篇,新

3、人入职,写好第一封邮件,召集公司足球队开会要抄送给谁？,足球队成员,目的：,欢迎拍砖 - 和您的工作有什么冲突？,知道就好 - 有这件事发生，有这些人要去,不用响应 - 您不用来，您手下来就可以了,足球队成员的leader,17,初级篇,新人入职,写好第一封邮件,邀请函为什么要密送？,目的：,N/A,可以是自己,参加行业峰会的所有人,保护隐私 - 不是每个人想公布自己的邮件地址,单独回复 - 避免收信人“回复全部”,留下悬念 - 谁还会被邀请？,18,初级篇,新人入职,写好第一封邮件,你到底要写什么内容?,19,初级篇,新人入职,写好第一封邮件,压缩成一句话,主题（subject）,20,初级

4、篇,新人入职,写好第一封邮件,只看这些书名，你想看哪本？,21,初级篇,新人入职,写好第一封邮件,邮件标题原则：简明,Hi All, We will hold a weekly meeting by tomorrow 4PM, room 303. Main topic: XXX. XXXX. XXXXXX. Please attend on time, let me know if you have any issue in advance. Thanks, Kenny,Weekly meeting on 6/20, 4PM, room 303,时间，地点，事情,22,初级篇,新人入职,写好第

5、一封邮件,邮件标题原则：扼要,Hi Nena, I found a very strange issue when testing the application. This issue happens when blah, blah, blah, if you did blah, blah, blah, the app shows blah, blah, blah, then it will crash. Please help to investigate this issue and then give feedback, now we are blocked by it. Thanks

6、, Kenny,Need help: A very strange issue blocks us.,快帮忙吧，紧急,23,初级篇,新人入职,写好第一封邮件,邮件标题技巧：标签（Tag）,Hi Customer, Enclosed is the ProjectName app version 1.1, please check it out. This delivery includes the following changes: XXX. XXXX. XXXXX. Please review the package and let me know if any issue. Thanks,

7、 Kenny,app version 1.1.,ProjectName,Deliverable,24,初级篇,新人入职,写好第一封邮件,加标签（Tag）有什么好处？,方便检索,方便分类,方便识别,ProjectADeliverable App version 1.1.,搜索邮件标题含有Deliverable 便可以找到所有的deliverable了,ProjectADeliverable Question list.,所有关于ProjectA的邮件都可以被分类整理到独立文件夹,ProjectA Need help: A strange issue blocks us.,接收方不看内容就知道Pr

8、ojectA现在被block了,25,初级篇,新人入职,写好第一封邮件,你到底懂不懂邮件礼仪?,26,初级篇,新人入职,写好第一封邮件,Hi All, We will hold a weekly meeting by tomorrow 4PM, room 303. Main topic: XXX. XXXX. XXXXXX. Please attend on time, let me know if you have any issue in advance. Thanks, Kenny,你到底懂不懂邮件礼仪?,有称谓,有内容,有签名,27,初级篇,新人入职,写好第一封邮件,称谓一般怎么写？,

9、Hi Colleen,Hi, Colleen,Dear Colleen,要诀：保持一致性（Consistent）,28,初级篇,新人入职,写好第一封邮件,写内容应该注意什么？,We found a bug, please see description below: 1. When user enters this screen.,有木有很丑？,要诀：字体要统一,英文推荐:,This is Arial font.,This is Calibri font.,29,初级篇,新人入职,写好第一封邮件,不要忘了签名。,Regards, Kenny,Thanks, Kenny,随意场合,- Regar

10、ds, Kenny Liu Augmentum, Inc,简单商务,- Regards, Kenny Liu ,复杂个人,30,初级篇,新人入职,写好第一封邮件,设置自己的名字。,1,2,3,31,初级篇,新人入职,写好第一封邮件,孔乙己说：你知道名字有N种写法吗？,kennyliu,kenny,kenny.liu,kenny liu,KennyLiu,kennyLiu,kenny liu,Kenny,X,X,X,X,X,X,X,X,Kenny Liu,32,初级篇,新人入职,写好第一封邮件,你到底懂不懂该怎么写？,33,初级篇,新人入职,写好第一封邮件,One day, Jim go bac

11、k home from school. When he walk by a river, suddenly he heard a voice, “Help! Help!”. Jim look through the voice and found a little girl is struggling in the river and water almost cover her head. At that very critical moment, Jim drop his bag and jump to the river then save the girl up to the land

12、. Jim s brave is appreciated by his headmaster.,先看一个故事：,如果你是这个学校的校长，请试图给Jim的父母发封邮件，告诉他们情况。,34,初级篇,新人入职,写好第一封邮件,Dear Jim s mother, One day, Jim go back home from school. When he walk by a river, suddenly he heard a voice, “Help! Help!”. Jim look through the voice and found a little girl is struggling

13、 in the river and water almost cover her head. At that very critical moment, Jim drop his bag and jump to the river then save the girl up to the land. I am very appreciate your son s brave, thank you. Regards, Headmaster,当Jim父母读到这段话时：,校长又来发一些无聊邮件了,怎么回事？我儿子被水淹了喊救命？,神马情况？最后还谢谢我儿子的勇敢？,35,初级篇,新人入职,写好第一封

14、邮件,Dear Jim s mother, Congratulations! Your son did a very good job that he saved a girl s life today. Today, Jim go back home from school. When he walk by a river, suddenly he heard a voice, “Help! Help!”. Jim look through the voice and found a little girl is struggling in the river and water almos

15、t cover her head. At that very critical moment, Jim drop his bag and jump to the river then save the girl up to the land. I am appreciate your work and home education to Jim, thank you very much. Regards, Headmaster,总,分,总,开门见山，先说结果,有条有理，详细叙述,重申主题，收尾有力,36,初级篇,新人入职,写好第一封邮件,写好内容的技巧：列表（List）,37,初级篇,新人入职

16、,写好第一封邮件,用List的好处有很多，比如格式会很清晰，逻辑条理会很清晰，可以方便的加Comments，可以方便的Mark信息。,用list的好处： 1. 格式清晰 2. 逻辑条理清晰 3. 可以方便加comment Comment: 这是个好培训 4. 可以方便的mark Fixed,38,初级篇,新人入职,写好第一封邮件,Hi Candy, The attachment is the bug list, please check it out. Thanks, Kenny Liu,附件预览,总体印象 一目了然,39,初级篇,新人入职,写好第一封邮件,能否让邮件看起来专业一点？,40,初

17、级篇,新人入职,写好第一封邮件,听听专业人士怎么说？,我喜欢被动。,语态,41,初级篇,新人入职,写好第一封邮件,Today we tested 7 screens.,主,被,7 screens were tested today.,Today I have found 12 bugs and I assigned all of those to Alan.,主,被,12 bugs have been found today and all of those were assigned to Alan.,Customer requires us that we need to fix all

18、the bugs before leaving home.,主,被,It is required that all the bugs need to be fixed before leaving home.,When I opened login screen, I found a debug message popup.,主,被,When login screen is initialized, a debug message popup.,42,初级篇,新人入职,写好第一封邮件,初级篇,新人入职,写好第一封邮件,一封邮件不要讲两件事情,Hi Ada, Please investigate

19、 the following issues and give feedback to me: A). The item cannot be scanned in project A, blah, blah, blah. B). The device storage card will cause a problem, blah, blah. C). Please hand in performance report of project B. D). Please remind Ethan to give feedback to my invitation to US. Regards, Hemanth,当Ada将邮件转给其他人的时候：,- 我只负责Project A， BCD是什么东东？也让我做吗？,- 糟糕，这下Hemanth 邀请我去US的消息大家都知道了。,43,写好第一封邮件,邮件潜规则,管理好你的收件箱,初级篇,新人入职,为什么写邮件？,44,初级篇,新人入职,邮件潜规则,ASAP,As soon as possible (立即，马上