INTRODUCTIONTOSS测试题.doc

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VOC stands for:(a)Voice of the Customer(b)Variables on Command(c)Visibility of Commitment(d)None of the above(e)All of the above6.At XXXXXX, Six Sigma is a:(a)Measurement(b)Methodology(c)Philosophy(d)(a) and (b)(e)All of the above7.Sigma levels are expressed in terms of:(a)Hours per part(b)Defects per million opportunities(c)Total Cycle Time divided by Raw Cycle Time(d)None of the above(e)All of the above8.Incorporating previous Total Quality process improvement steps, Six Sigma uses the procedure steps known as:(a)9 step process improvement/problem solving model(b)DMAIC (define, measure, analyze, improve, control)(c)Team model (form, storm, norm, perform)(d)None of the above(e)All of the above9.The set of methods and tools used specifically to eliminate time variation or waste of any kind in a process in order to deliver a quality product on time is known as:(a)Program management(b)Lean(c)Myers-Briggs Type Indicator(d)None of the above(e)All of the above10.In order for a step in a process to be value-added it must meet certain criteria which are:(a)The customer recognizes the value of the step(b)The step physically changes the product(c)The step is done right the first time(d)Only (a) and (c)(e)All of the aboveAnswer Sheets1.The XXXXXXX Vision includes the following key words or phrases:(a)Premier growth(b)Customer and shareholder value(c)Talented people and innovation(d)(a) and (c)(e)All of the above2.Goal alignment is a:(a)Software tool to help create run charts(b)Strategy of selecting tasks that will lead to achieving higher level goals(c)Criteria for selecting a Green Belt project(d)(b) and (c)(e)All of the above3.The equation used to show the relationship between the customer requirements of your process and the inputs to your process is:(a)ppm = % defective X 10,000(b)y = f (x)(c)Entitlement = RCT x 3(d)None of the above(e)All of the above4.In the equation discussed in question 3, process inputs can be categorized into:(a)4 Ms + 1E (Machines, methods, materials, manpower, environment)(b)4Ps + 1E + 1M (policies, procedures, plant, people, environment and measurement)(c)6 Ms (man, machine, materials, measurements, method, mother nature)(d)None of the above(e)All of the above5.To understand process requirements, you must understand the VOC. 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