2011浙江北京上海广东湖北高考英语阅读理解(部分有解析)

浙江省（有解析）： A One evening in February 2007, a student named Paula Ceely brought her car to a stop on a remote road in Wales. She got out to open a metal gate that blocked her path .Thats when she heard the whistle sounded by the driver of a train. Her Renault Clio was parked across a railway line. Seconds later, she watched the train drag her car almost a kilometre down the railway tracks. Ceelys near miss made the news because she blamed it on he GPS (导 航 仪 ). She had never driven the route before. It was dark and raining heavily. Ceely was relying on her GPS, but it made no mention of the crossing. “I put my complete trust in the device and it led me right into the path of a speeding train,” she told the BBC. Who is to blame here? Rick Stevenson, who tells Ceelys story in his book When Machines Fail Us, points the finger at the limitations of technology. We put our faith in digital devices, he says, but our digital helpers are too often not up to the job. They are filled with small problems. And its not just GPS devices: Stevenson takes us on a tour of digital disasters involving everything from mobile phones to wireless keyboards. The problem with his argument in the book is that its not clear why he only focuses on digital technology, while there may be a number of other possible causes. A map-maker might have left the crossing off a paper map. Maybe we should blame Ceely for not paying attention. Perhaps the railway authorities are at fault for poor singalling system. Or maybe someone has studied the relative dangers and worked out that there really is something specific wrong with the GPS equipment. But Stevenson doesnt say. Its a problem that runs through the book. In a section on cars, Stevenson gives an account of the advanced techniques that criminals use to defeat computer-based locking systems for cars. He offers two independent sets of figures on car theft; both show a small rise in some parts of the country. He says that once again not all new locks have proved reliable. Perhaps, but maybe its also due to the shortage of policemen on the streets. Or changing social circumstances. Or some combination of these factors. The game between humans and their smart devices is amusing and complex. It is shaped by economics and psychology and the cultures we live in. Somewhere in the mix of those forces there may be a way for a wiser use of technology. If there is such a way, it should involve more than just an awareness of the shortcomings of our machines. After all, we have lived with them for thousands of years. They have probably been fooling us for just as long. 41.What did Paula Ceely think was the cause of her accident？ A. She was not familiar with the road. B. It was dark and raining heavily then. C. The railway workers failed to give the signal. D. Her GPS device didnt tell her about the crossing. 42.The phrase “near miss” (Paragraph 2) can best be replaced by_. A. close hit B. heavy loss C. narrow escape D. big mistake 43. Which of the following would Rick Stevenson most probably agree with? A. Modern technology is what we cant live without. B. Digital technology often falls short of our expectation. C. Digital devices are more reliable than they used to be. D. GPS error is not the only cause for Ceelys accident. 44. In the writers opinion, Stevensons argument is _. A. one-sided B. reasonable C. puzzling D. well-based 45. What is the real concern of the writer of this article? A. The major causes of traffic accidents and car thefts. B. The relationship between human and technology. C. The shortcomings of digital devices we use. D. The human unawareness of technical problems. 题 解 ： 41 答 案 D。 主 人 翁 对 这 件 事 情 发 表 的 原 因 ， 我 们 因 为 着 重 关 注 第 二 段 。 她 完 全 依 靠 GPS 帮 她 引 路 ， 但 是 这 个 高 科 技 居 然 把 她 带 到 了 火 车 铁 轨 上 ， 害 得 她 险 些 送 命 。 根 据 第 二 段 最 后 一 个 话 得 出 。 C 答 案 ， 主 人 翁 没 有 提 到 ， B 选 项 是 天 气 影 响 因 素 ， 并 不 是 造 成 此 次 事 件 的 主 要 原 因 。 A 很 有 迷 惑 性 ， 但 是 我 们 仔 细 想 一 下 ， 既 然 使 用 GPS， 说 明 她 本 来 就 对 路 线 不 熟 ， 才 会 借 助 高 科 技 。 42. 答 案 C。 GPS 把 她 带 到 了 飞 速 运 行 的 火 车 线 路 上 ， 这 是 一 次 非 常 危 险 的 经 历 ， 但 是 她 并 没 有 发 生 意 外 ， 算 是 死 里 逃 生 ， near miss， narrow escape 表 达 的 就 是 这 层 含 义 。 其 实 根 据 第 一 段 最 后 一 句 the train drag her car almost a kilometer down the railway tracks， 火 车 拖 着 她 的 车 差 点 就 进 入 铁 轨 了 ， 所 以 是 死 里 逃 生 啊 。 43. 答 案 B。 出 现 Stevenson 观 点 就 3、 5， 所 以 我 们 要 着 重 把 这 三 段 看 仔 细 了 。 “We put our faith in digital device, he says, but our digital helpers are too often not up to the job.”我 们 把 信 仰 关 注 在 数 码 设 备 上 ， 但 是 往 往 ， 他 们 却 不 合 我 们 的 心 意 ， 所 以 数 码 技 术 常 常 没 有 达 到 我 们 的 期 望 。 词 眼 “expectation”和 “faith”相 关 ， 值 得 关 注 。 44. 答 案 A。 选 项 四 个 褒 贬 都 有 ， 说 明 文 章 中 肯 定 存 在 着 与 他 看 法 相 悖 的 理 论 。 我 们 看 第 四 段 ， “while there may be a number of other possible causes. A map makes might have left the. Maybe we should blame Ceely for not paying attention, Perhaps the railway authorities are at fault for poor signaling system work out that there really is something specific wrong with the GPS equipment.”造 成 此 次 事 故 或 者 其 他 高 科 技 失 灵 事 件 ， 可 能 还 有 其 他 很 多 原 因 ， 比 如 主 观 人 为 的 ， 或 者 是 火 车 信 号 系 统 不 好 等 等 ， But Stevenson doesnt say. 所 以 他 的 观 点 是 片 面 的 。 45. 一 般 性 最 后 一 体 都 会 问 到 主 旨 大 意 ， 作 者 的 观 点 等 等 ， 要 做 好 这 一 题 ， 我 们 要 继 续 往 后 看 ， 6、 7 两 段 点 出 了 文 章 的 主 题 思 想 。 The game between humans and their smart devices is amusing and complex . 是 人 与 科 技 之 间 的 游 戏 是 复 杂 的 ， 所 以 文 章 讲 的 是 人 类 与 科 技 之 间 的 关 系 。 B 篇暂无 C In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal. New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投 资 ) a lot of money in information technology and staff training in order to cope with the “phone rage”- caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods. “Many people do not like talking to machines,” says Dr, Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then. The aim is to make the customer feel they know you and that you can trust them the sort of comfortable feelings people have during face-to-face chats with their local branch manager.” Recommended ways of creating customer delight include: under- promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product immediately; throwing in a gift voucher (购 物 礼 券 )as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints. Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case). Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their names, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment. 50. We can learn from Paragraph 2 that _. A. complaining customers are hard to satisfy B. unsatisfied customers receive better service C .satisfied customers catch more attention D. well-treated customers promote business 51. The writer mentions “phone rage”(Paragraph 3)to show that _. A. customers often use phones to express their anger B. people still prefer to buy goods online C. customer care becomes more demanding D. customers rely on their phones to obtain services 52. What does the writer recommend to create customer delight? A. Calling customers regular. B. Gibing a “thank you “note C. Delivering a quicker service. D. Promising more gifts. 53. If a manager should show his empathy (Paragraph 6), what would be probably say? A. “I know how upset you must be.” B. “I appreciate your understanding.” C. “Im sorry for the delay.” D. “I know its our fault.” 54. Customer delight is important for airlines because _. A. their telephone style remains unchanged B. they are more likely to meet with complaints C. the services cost them a lot of money D. the policies can be applied to their staff 55. Which of the following is conveyed in this article? A. Face-to face service creates comfortable feelings among customers. B. Companies that promise more will naturally attract more customers. C. A company should promise less but do more in a competitive market. D. Customer delight is more important for air lines then for banks. 题 解 ： 50. 答 案 D。 本 题 要 求 我 们 在 第 二 段 中 找 答 案 ， 也 就 是 说 四 个 选 项 都 是 出 现 在 此 段 ， 在 看 完 第 一 段 内 容 之 后 ， 其 实 对 于 文 章 整 体 的 主 题 思 想 会 有 一 个 粗 略 的 把 握 。 第 二 段 中 出 现 了 两 类 人 ， 一 类 人 受 到 好 的 服 务 会 跟 其 他 12 人 讲 ， 而 受 到 差 的 服 务 的 人 就 会 跟 20 个 人 说 ， 所 以 受 到 好 的 服 务 的 顾 客 会 提 升 公 司 业 绩 。 51. 答 案 C。 根 据 该 词 组 的 字 面 意 思 ， 手 机 的 愤 怒 ， 很 多 学 生 会 选 择 A， 但 是 看 后 文 说 了 很 多 关 于 手 机 服 务 受 阻 的 情 况 ， 引 起 了 顾 客 很 多 的 抱 怨 ， 所 以 让 商 家 明 白 ， 对 顾 客 满 意 变 得 越 来 越 急 需 。 D B 选 项 是 文 中 直 接 表 达 的 意 思 ， 他 是 事 件 的 表 面 情 况 ， 显 然 这 儿 要 你 挖 掘 深 层 次 的 含 义 。 52. 我 们 看 到 第 五 段 ， 段 首 就 是 recommended ways of creating customer delight include:。 A 答 案 很 有 迷 惑 性 ， 因 为 文 本 中 出 现 always returning calls， 但 是 这 儿 是 回 电 话 ， 而 不 是 主 动 打 电 话 ； B 也 有 出 现 ， 但 是 商 家 送 更 多 的 购 物 券 作 为 “thank you note”的 代 名 词 ， 也 不 对 ； D promising more, 而 文 中 是 under-promising， 所 以 选 择 C， 就 是 此 段 括 号 部 分 的 解 释 。 53. 答 案 A。 此 题 相 对 比 较 简 单 ， 是 信 息 寻 找 题 。 马 上 过 度 到 第 六 段 ， 找 到 empathy， 括 号 部 分 有 句 话 “I know how you must feel”, 我 理 解 你 的 感 受 吗 ， 与 选 项 “我 知 道 你 肯 定 很 不 开 心 ”相 符 。 54. 答 案 B。 第 七 段 出 现 airlines， while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. Potential 是 解 题 的 词 眼 与 likely 对 应 。 55. 答 案 C。 此 题 选 用 排 除 法 。 A D 选 项 此 篇 文 章 并 没 有 提 到 。 BC 选 项 显 然 是 两 个 截 然 不 同 的 意 思 ， 到 底 是 承 诺 多 做 到 的 少 能 吸 引 顾 客 呢 还 是 答 应 的 少 却 做 得 多 更 能 吸 引 顾 客 呢 ， 再 看 文 章 最 后 一 句 话 on the other hand, the more customers are promised, the greater the risk of disappointment.。 D It was Saturday. As always, it was a busy one, for “Six days shall you labor and all your work” was taken seriously back then. Outside, Father and Mr. Patrick next door were busy chopping firewood. Inside their own houses, Mother and Mrs. Patrick were engaged in spring cleaning. Somehow the boys had slipped away to the back lot with their kites. Now, even at the risk of having Brother caught to beat carpets, they had sent him to the kitchen for more string(线 ). It seemed there was no limit to the heights to which kites would fly today. My mother looked at the sitting room, its furniture disordered for a thorough sweeping. Again she cast a look toward the window. “Come on, girls! Lets take string to the boys and watch them fly the kites a minute.” On the way we met Mrs. Patric, laughing guiltily as if she were doing something wrong, together with her girls. There never was such a day for flying kites! We played all our fresh string into the boys kites and they went up higher and higher. We could hardly distinguish the orange-colored spots of the kites. Now and then we slowly pulled one kite back, watching it dancing up and down in the wind, and finally bringing it down to earth, just for the joy of sending it up again. Even our fathers dropped their tools and joined us. Our mothers took their turn, laughing like schoolgirls. I think we were all beside ourselves. Parents forgot their duty and their dignity; children forgot their everyday fights and little jealousies. “Perhaps its like this in the kingdom of heaven,” I thought confusedly. It was growing dark before we all walked sleepily back to the housed. I suppose we had some sort of supper. I suppose there must have been surface tidying-up, for the house on Sunday looked clean and orderly enough. The strange thing was, we didnt mention that day afterward. I felt a little embarrassed. Surely none of the others had been as excited as I. I locked the memory up in that deepest part of me where we keep “the things that cannot be and yet they are.” The years went on, then one day I was hurrying about my kitchen in a city apartment, trying to get some work out of the way while my three-year-old insistently cried her desire to “go park, see duck.” “I cant go!” I said. “I have this and this to do, and when Im through Ill be too tired to walk that far.” My mother, who was visiting us, looked up from the peas she was shelling. “Its a wonderful day,” she offered, “really warm, yet theres a fine breeze. Do you remember that day we flew kites?” I stopped in my dash between stove and sink. The locked door flew open and with it a rush of memories. “Come on,” I told my little girl. “Youre right, its too good a day to miss.” Another decade passed. We were in the aftermath(余 波 ) of a great war. All evening we had been asking our returned soldier, the youngest Patrick Boy, about his experiences as a prisoner of war. He had talked freely, but now for a long time he had been silent. What was he thinking of - what dark and horrible things? “Say!” A smile sipped out from his lips. “Do you remember - no, of course you wouldnt. It probably didnt make the impression on you as it did on me.” I hardly dared speak. “Remember what?” “I used to think of that day a lot in POW camp (战 俘 营 ), when things werent too good. Do you remember the day we flew the kites?” 56. Mrs. Patrick was laughing guiltily because she thought_. A. she was too old to fly kites B. her husband would make fun of her C. she should have been doing her how D. supposed to the dont game 57. By “we were all beside ourselves writer means that they all _. A. felt confused B. went wild with joy C. looked on D. forgot their fights 58. What did the think after the kite-flying? A. The boys must have had more fun than the girls. B. They should have finished their work before playing. C. Her parents should spend more time with them. D. All the others must have forgotten that day. 59. Why did the writer finally agree to take her little girl for an outing? A. She suddenly remembered her duty as a mother. B. She was reminded of the day they flew kites. C. She had finished her work in the kitchen. D. She thought it was a great day to play outside. 60. The youngest Patrick boy is mentioned to show that _. A. the writer was not alone in treasuring her fond memories B. his experience in POW camp threw a shadow over his life C. childhood friendship means so much to the writer D. people like him really changed a lot after the war 题 解 ： 56. 答 案 C。 细 节 分 析 题 。 找 到 文 中 出 现 laughing guilty 的 上 下 文 ， 原 本 大 人 们 都 在 热 火 朝 天 地 spring clean， Mrs Patrick， “Come on, girls! Lets take sting to the boys and watch them fly the kites a minute.” On the way we met Mrs. Patrick, Iaughing guiltily as if she were doing something wrong, together with her girls.大 人 和 小 孩 一 起 放 风 筝 ， 把 家 务 放 在 一 边 ， 所 以 感 到 很 罪 过 。 57. 答 案 B。 解 答 此 题 联 系 后 文 ， parents forgot their duty and their dignity; children forgot their everyday fights and little jealousies, 可 以 看 出 大 人 小 孩 放 风 筝 的 时 候 都 很 high, 几 近 疯 狂 。 58. 答 案 D。 如 果 只 看 完 第 六 段 就 做 此 题 的 话 ， 很 容 易 误 选 D， 因 为 此 段 中 大 人 小 孩 玩 得 很 疯 ， 很 多 学 生 很 容 易 先 入 为 主 ， 想 当 然 地 表 达 “父 母 应 该 多 陪 孩 子 ” 的 思 想 。 但 是 我 们 看 第 七 段 ， “The strange thing was, we didnt mention that day afterward I felt a little embarrassed .Surely none of the of the others had been as excited as I.” 作 者 认 为 ， 只 有 他 一 个 人 还 记 得 当 初 那 个 放 风 筝 的 美 好 时 刻 ， 而 其 他 人 都 忘 记 了 ， 所 以 选 D。 59. 答 案 B。 原 本 这 位 母 亲 用 各 种 借 口 来 推 脱 孩 子 想 去 外 面 玩 的 要 求 ， 但 是 当 母 亲 的 母 亲 回 忆 起 当 日 那 个 放 风 筝 的 日 子 时 ， 往 日 美 好 的 场 景 开 始 充 斥 这 位 母 亲 的 思 绪 ， 所 以 她 欣 然 答 应 外 出 。 60. 答 案 A。 第 七 段 作 者 觉 得 只 有 自 己 还 封 存 着 那 个 美 好 的 饿 回 忆 ， 自 己 是 孤 单 的 ， 但 是 这 个 从 战 场 回 来 的 男 孩 ， 却 也 是 靠 着 那 个 美 好 的 回 忆 在 战 俘 营 中 生 存 了 下 来 ， 所 以 A， 作 者 不 是 一 个 人 在 珍 惜 那 段 记 忆 。 北京（暂无解析）: A “I Went Skydiving at 84” As a young girl growing up in the 1930s, I always wanted to fly a plane, but back then it was almost unheard of for a woman to do that. I got a taste of that dream in 2001. When my husband arranged for me to ride in a hot air balloon for my birthday. But the experience turned out to be very dull. Around that time, I told my husband that they were having an essay competition and the topic was experience of a lifetime that you wanted to have, I decided to write about my dream. In the essay, I wrote about my desire to skydive, stating George