how to make complaints

Complaints？ 1. Basic Sentence Patterns Making a Complaint 1) I (do) wish you wouldnt play the TV so loud. 2) Do you think you could keep the noise down? 3) That radios pretty loud. Could you turn it down, please? 4) You dont have to play that record so loud, do you? 5) Please ask when you want to borrow my records. 6) Would you mind not making long distance calls? 7) Please dont borrow my clothes without asking. 8) Im fed up with him / the trains always being late / the way she leaves her rubbish on the floor! 9) Im tired of it. 10) I can hardly bear / tolerate / put up with it any more. 11) Im sick of you / you always going on at me about these stupid things that dont matter! 12) You never do the washing up! 13) For goodness sake! 14) Youre always leaving it for me. 15) What really gets under my skin is his impolite behavior towards the old man. 16) I just hate the way you treat little dogs. 17) Its got to stop! 18) It just cant carry on! 19) Ive had enough! 20) Oh dear! He missed his plane! 21) Oh no! I cant believe Ive just done that! 22) I cant believe that this is happening again! 23) Damn! Ive forgotten my car keys! 24) Oh! For heavens sake! Why is she so unreliable? 25) Bother! 26) Do you have to act like that? 27) Im sorry to have to say this, but the camera I bought yesterday has something wrong. Accepting a Complaint 1) Oh, Im sorry about that. 2) I cant tell you how sorry I am. 3) Im so sorry. I didnt realize. 4) I just dont know what to say. Delaying a Complaint 1) I suggest you leave it with us and well see what can be done / what we can do. 2) Im afraid the manager isnt in at the moment. Could you call back later? Rejecting a Complaint 1) Well, Im afraid theres nothing we can do about it actually. 2) Well, Im afraid there isnt much we can do about it actually. Notes To make an effective complaint you need to be: * very clear in communicating your needs, * specific about your problem, and how you want it solved, * calm and objective in the way you present your case, * courteous: assume, until proved otherwise, that the person you are speaking to is on your side! 2. Model Dialogues A (A and B share the same apartment.) A: That radios pretty loud. Could you turn it down, please? B: Sorry. Was I disturbing you? A: Yes. And something else, please dont borrow my clothes without asking. B: Sorry. I guess I wasnt thinking. I wont do it again. (A walks into the kitchen.) A: Oh not again! Will, will you for once in your life, please do the washing up! B: I did it, I did it on Sunday! A: Yeah, but its Friday now, for goodness sake! Im just fed up with the way you leave everything lying around in the kitchen because nobody can cook anything there without cleaning up your mess first and Im just sick and tired of it! B A: Hello, this is Jack Smith of the Oriental Trading Company. Id like to speak to the office manager. B: Hold the line, please. Ill see if Miss Green is in Go ahead, Miss Green can take your call. A: Hello, Miss Green, this is Jack Smith of the Oriental Trading Company. Im afraid I have to make a serious complaint. C: Hello, Mr. Smith. What seems to be the trouble? A: Ive been flying Air China for nearly six years, Miss Green, and I must say that I have always been very satisfied with the service, but last Saturday something happened which was inexcusable. C: Can you give me the details, Mr. Smith? A: Yes. I was scheduled on Flight 543 from Beijing to Sidney C: I see. Im very sorry to hear that, Mr. Smith. I can assure you that such things dont happen very often. A: I hope not. What do you intend to do about this，Miss Green? C: Ill look into the matter for you, and talk to the person responsible for this mistake. A: All right, then. C: Thanks for calling, Mr. Smith. If you have any further questions about the matter, dont hesitate to contact me directly. A: Ill do that, thank you. Good-bye. C: good-bye. 3. Practice Make up short dialogues based on the given situations. 1) You and a friend share an apartment, but gradually you find your friend has some living habits that you cannot bear. Try to talk to him / her. 2) You are staying in a hotel and a lot of things hav