英语学习新编剑桥商务英语

3.1Business topic: Starting a business 3.2 Business skills: Leaving and taking messages Module 3 3.1 Business topic: Starting a business Vocabulary: Types of businessVocabulary: Types of business Speaking: Discussing Speaking: Discussing a a scheduleschedule Reading: We Reading: We wannawanna hold your hand hold your hand Listening: Advices on franchisesListening: Advices on franchises ve also described it as a talk but Im giving a workshop. Please get back to me about this as soon as possible. Ill be in my office between two and five oclock. Call 4: Hi, Vanessa. Its Kristen, just to let you know that Jochen Anderson is trying to get hold of you. He left a message on my home number to say he isnt happy about the schedule for the 25th. I havent got the details with me so I cant help really. Im sorry, but can you call him back? He only needs the time changing and something about the title. Im sure one of the other speakers wont mind changing. You know what hes like. See you tomorrow. Call 5: Hello. This is Bryan in security. Im returning your call about having the building open on Sunday. Im just calling to say thats fine. Ill be here at midday anyway so itll be OK for three oclock. If theres anything else, you can call me any time on my mobile. Its 07786 678 8890. 3. Match the following expressions to stages 1-7 in exercise 2. Write the number of the correct stage next to each expression. 0 Hello, this is a message for _ A Its _ B You can email me at r dot _ C The reason Im calling is that _ D Its with regard to _ E This is _ F So thats M as in Madrid _ G You can get me any time between _ H Could you call me back? _ I Its P for Paris _ J Call me on 0207. _ K Ill be in the office tomorrow. _ L Id be very grateful if youd return my call _ 1 say who the message is for 2 say who you are 3 give the reason for calling 4 spell any difficult words 5 request a return call 6 leave your contact details 7 say when you will be available 其他常用的电话留言句型： （1）Just a minute. Ill get a pen. 请等一下，我拿支笔。 （2）Ill let him know, Mr. Brown. （3）No. I really need to talk to him personally. （4）would you like to lave a message on his voicemail, then? （5）Hold on and Ill transfer you. 稍候，我会帮您转接过去 。 （6）Im not available to take your call, but please leave your name, number and a brief message. （7）Please call me at 556-3243 when you get back. Speaking: Leaving a voicemail message Your contact details (telephone no/ email) Who are you calling? Whats the message about? What action do you want the person to take (e.g. call you back, meet you somewhere)? 1. Prepare to leave a message on a colleagues voicemail. Make notes below and then notes down the key information on the following form. Important message Message for:_ _called. Message: _ _ _ _ Action: _ _ _ _ Writing: Taking notes and messages 0. Hello. This is Michael James speaking and this is a message for Lelia. Michael James called for Lelia. (4 words) 1. Id be grateful if you could return this call on my home number. Call him back _ _ _ _. (4 words) 2. I am calling to inform you that the next meeting is on he 23rd. Please note _ _ _ _ _ _ _ _. (8 words) 3. Would you mind checking and letting me know the final dates? Please confirm _ _ _. (3 words) 4. I just wanted to say that Im sorry for any confusion. He apologized _ _ _. (3 words) 1. Read what people say in 1-9 and write messages. Use words from the spoken message. on his home number that the next meeting is on the 23rd the final dates for any confusion 5. The client is asking if it would be possible to put the meeting back. He called about postponing _ _. (2 words) 6. If you have any further questions, dont hesitate to call me. Feel free _ _ him. (2 words) 7. I was hoping we could bring the interviews forward. Is that possible for you? Are you able to _ _ _ _? (4 words) 8. Can you let me know if you are available to join us later? Let her know if you can _ _ _. (3 words) 9Iam telephoning with regard to order number 01-X33. I am not happy about it, Iam afraid. Shes complaining about _ _ _. (3 words) the meeting to call bring the interviews forward join us/them later order number 01-X33 2. Listen to the five calls from exercise 1 on page 30 again.Take notes and write brief and clear messages. 1 2 3 4 5 1. Please email Ralph detail of next months seminars at r.hensherhenckel.de. 2. Maria Monblot wants to attend next months business breakfast meeting not this months. 3. Please call Jochen Anderson about the schedule for the 25th between two and five oclock. He wants to change the time and length of his workshop. 4. Please call Jochen Anderson on behalf of Vanessa about the schedule on the 25th. 5. Bryan in security confirmed the opening arrangements for Sunday. Call him on 07786 678 8890 if there is anything else. 3. Vanessa receives a call from Jochen Anderson. Listen and take notes on any important: Checking and clarifying details? _ _ _. Confirming actions? _ _ _. Requesting further information? _ _. Listen again. What phrases does Vanessa use for: * Dates _ * Times * Numbers _ The event is on the 25th. The schedule says Jochen is speaking at 9.30pm but hes supposed to speak at 11am. Hed actually prefer to speak at 2pm. His mobile is 0778 890 8895. So thats/ I see./ let me read that back to you. Let me check. Ill have to check then call you back./ Ill call back in an hour. Could you give me your? 4. Work in pairs. Student A: Your name is Andrzej Welanetz. You telephone Kristen at Business Circle Conferencing. Request details of the next course on telephone skills and ask them to be sent by email (give your email address). Confirm that you will want to send five members of your staff on this course and find out what discounts can be given on group bookings. Student B: You work for Business Circle Conferencing. Someone calls to speaks to your colleague Kristen but she has taken the day off today. Take a message using the form below. To: _ Caller: _ Message: _ _ _ _ _ _ _ Kristen Andrzej Welanetz Please email details of the next telephone skills course to (email address). Hes sending five people so also include details of discounts on group bookings. Your name is Sergiusz Parteka. You telephone Vanessa at Bu