《商务英语口语》PPT课件.pptx

吉林大学商务英语课程 B Business English conversationusiness English conversation 1.Greetings and introductions1.Greetings and introductions 2012-11-1 英语学习 2 Background informations No communication, no trade relations Formal greetings and informal ones, which are better? Politeness and sinceritysincerity . Useful phases and expressions Useful phases and expressions 2012-11-1 英语学习 3 Ask about the trip Did you have a pleasant/good trip? Did you have a smooth flighta smooth flight? Did you have a nice trip? Did you have a good time have a good time on your way here? Response I felt a bit air-sick .(May I have an air-sick bagair-sick bag?) The flight is a little bumpy.bumpy. The flight is quite smooth. The landing was very smooth. The plane has made a perfect landing. The plane rockedrocked quite a bit ,but it doesnt matter much. Useful phases and expressionsUseful phases and expressions 2012-11-1 英语学习 4 Introductions May I introduce/present present Mr. Hood? Allow me to introduce you to my directordirector ,Mr. Hood. Id like to introduce Mr. Hood to you. I take great pleasure to introduce Mr.Hood ,from so-and-so so-and-so Co. Let me introduce myself, My name is Response How do you do?How do you do? Im pleased/delighteddelighted/glad/happy to meet you. Ive heard so much about you.Ive heard so much about you. Ive been told a lot about you. Its privilegeprivilege to know you. Im happy to make your make your acquaintance.acquaintance. Ive been looking forward to meeting been looking forward to meeting you. Ive been longing/wanting to meet been longing/wanting to meet you for a long time. Dialogue: at the airport 1 Dialogue: at the airport 1 2012-11-1 英语学习 5 Airport terminalAirport terminal Gao: Excuse me, arent you Mr. David Baker from ThailandThailand?(引起话题) Baker：Yes, I am David Baker from Thailand SonnySonny Trading Company Ltd(limited).Ltd(limited). Gao: Nice to meet you, I am Gao Jian from Shanghai Light Industrial products Light Industrial products Import & Export Corporation, and this is Mr. Zhong. Deputy Manager Deputy Manager of the Export Department. Zhong : Hello, Mr. Baker, Welcome to Shanghai. Ive been looking forward to meeting you. Baker: How do you do, Mr. Zhong? Its very kind of you both to come and meet us at the airport. And here are the other two delegationdelegation members, Mr. Clark and Mr. Scott. Zhong: Did you have a good journey? Dialogue: at the airport 2 Dialogue: at the airport 2 2012-11-1 英语学习 6 Baker: Well, not too bad. It was a bit bumpybumpy as we landed. I think there were some low cloudslow clouds. Gao: Is this your first trip to Shanghai? Baker: Oh, yes. But I came to Guangzhou and Xiamen last year. Zhong : Thats wonderful. How long will you stay here? Baker: About a week. Zhong: Good, youll have enough time to visit The Autumm Commodity FairCommodity Fair and our corporation. In the interval In the interval between the visits, we may arrange some sight-sight- seeingseeing for you. Baker: Thanks a lot. Youre very thoughtfulthoughtful. Zhong: Youre welcome. You must be fairlyfairly tired and need a good rest after the flight. I have a mini-busmini-bus waiting outside. Lets go straight go straight to the hotel first. Would you follow me? This way please. Dialogue: on the way to the hotel 1Dialogue: on the way to the hotel 1 2012-11-1 英语学习 7 Lin: Here is our car. Please get in and have a seat. Wilson：Is Shanghai Hongqiao international Airport international Airport far from the downtowndowntown? Lin: No, it only takes about 20 minutes. Shanghai s traffic has developed rapidly. rapidly. Now, were on the viaductviaduct( (高架桥高架桥). ). Shanghai not only has the famous Yangpu and Nanpu bridges, but also underground tunnels underground tunnels across the Huangpu River, metrometro, express waysexpress ways, first-class highwaysfirst-class highways, and Inner Ring RoadInner Ring Road. And Outer Ring Road Outer Ring Road is now being built. Wilson: That sounds fantasticfantastic. Lin: were now paying attention to the infrastructural facilitiesinfrastructural facilities, especially the urban urban traffic network, for it lays a solid foundation in ensuringensuring the citys high-speed economic development. Wilson: I think it is a wise decision. I heard that Shanghai has been developing very fast in the past few years. Could you tell me something about it? Dialogue : on the way to the hotel2Dialogue : on the way to the hotel2 2012-11-1 英语学习 8 Lin: certainly. Since 1990,Shanghai has been pushed to the forefront of been pushed to the forefront of chinas reforms and openingsreforms and openings. She has become an ideal place for foreign investment because of the favorable policy policy. Foreign investment has been developing at an unprecedented an unprecedented speed. In addition, a lot of joint venturesjoint ventures（合资公司）（合资公司）, cooperative enterprises , cooperative enterprises and world-famous MNCMNCs（跨国公司）（跨国公司） have been set up, some of which have made much bigger profits than their original investment. So now more and more overseas businessmen and investors are coming to Shanghai. Wilson: Thats great. By the way, do you have any policiespolicies, laws and regulations on foreign investment? Lin: Sure. I happen to have a book, China Investment Guide, Shanghai VolumeVolume with me. You can keep it and read it closely. Wilson: Thank you very much. Lin: My pleasure. Dialogue: In the hotel room1Dialogue: In the hotel room1 2012-11-1 英语学习 9 Cao: Good morning. Mr. Reed. Did you have a good rest have a good rest last night? Have you recovered from your long tiring journeylong tiring journey? Reed: Why yes. I had a good sleep last night and I enjoyed it a great deala great deal. The service here is good! And the food is very much to my tasteto my taste. In short, it is an excellentexcellent hotel. Cao: Very glad to hear that. Reed: Oh, Mr. Cao, this is? Cao: Oh yes , Mr. Reed, this is Mr. Pan, Chief of Foreign Investment Department. Pan: Its a pleasure to meet you. Reed: The pleasure is mine. Shanghai is really an attractive oriental oriental city. Although I came here two years ago, I can hardly recognizerecognize it now. Dialogue: In the hotel room2Dialogue: In the hotel room2 2012-11-1 英语学习 10 Pan: Youre right. Shanghai is changing everyday. She is embarked on embarked on her mission to become a major international economic, finance and trading finance and trading center. We warmlywarmly welcome international businesses to establishestablish more operations in Shanghai and participate in participate in the development, including that of the PudongPudong New New AreaArea. Reed: Speaking of Speaking of PudongPudong, one of my purposes here is to inspectinspect the economic and investment environmentenvironment in Pudong. Could you give me a brief introduction? Cao: Youre lucky, Mr. Reed, for youve found the right person. Mr. Pan has been working in Shanghai Pudong New Area Administration Committee Administration Committee since the very beginning. Reed: Really, would you please? Dialogue: In the hotel 3 2012-11-1 英语学习 11 Pan: In accordance with In accordance with the principleprinciple of overall planningoverall planning, starting on the development of subzones and rolling developmentrolling development, the four key subzones of , the four key subzones of LujiazuiLujiazui Financial and Trade Financial and Trade Zone, Zone, JinqiaoJinqiao Exporting Processing Zone, Exporting Processing Zone, WaigaoqiaoWaigaoqiao Free Trade Zone and Free Trade Zone and ZhangjiangZhangjiang High-tech Park High-tech Park which started development early, are in the full swing full swing of development and have achieved substantial progresssubstantial progress. Reed: Thats exciting. Pan: In addition, Shanghai has Minhang, Hongqiao Economic& Technological Development Economic& Technological Development Zones,Zones, CaohejingCaohejing Hi-tech Park and Hi-tech Park and XinghuoXinghuo Development Zone. Development Zone. Reed: Thats terrificThats terrific. When can I go to visit those places? Cao: Dont worry about it. Weve drawn up drawn up a tentativetentative program for your stay here. Reed: Thank you very much. Youre very considerateconsiderate. Cao: My pleasure. Exercises: Interpret the following sentences into English: 2012-11-1 英语学习 12 马克先生，见到您十分高兴。首先让我自我介绍，我叫张雷，是中国丝绸公司浙江分公司的。 Nice to meet you, Mr. Mark. Let me introduce myself first. Im Zhanglei from China Silk corporation ,Zhe Jiang BranchBranch. 你好，李先生。我是美国MAP广告公司的总经理。这两位是我的同事，杰克先生和亨利先生。 How do you do, Mr. Li. Im General Manager General Manager of American MAP Advertising Co Advertising Co These two are my colleagues, Mr. Jack and Mr. Henry. 我此行的目的之一是考察贵市的投资环境。 One of the purposes of my trip is to inspectinspect the citys investment environment.investment environment. 我们欢迎外商来中国参加经济贸易合作。 We welcome overseas businessmen to come to China and participate in economic and trade co-participate in economic and trade co- operationsoperations. 许多合资企业所获利润已大大超过投资额，所以越来越多的外国企业接踵而至。 A lot of joint ventures joint ventures made a profit much bigger than their investmentinvestment, so more and more overseas overseas businesses(overseas enterprises) businesses(overseas enterprises) are coming here. Exercises: Interpret the following sentences into English: 2012-11-1 英语学习 13 十分感谢您到机场来接我，要知道，这是我首次来中国。 Thank you very much for you to meet me at the airport, Thank you very much for you to meet me at the airport, you know, its my first trip to China. 欢迎到上海来，我们长久以来一直盼望与您见面。 Welcome to Shanghai, weve been longing to meet you for a long time. 飞机降落十分平稳，旅途十分愉快。 The plane has made a perfect landing made a perfect landing and I enjoy my flight very much. 我是第二次到这儿了，去年我为了启动一个投资项目曾到过这里。 This is my second visit here. I was here last year , initiatinginitiating an investment plan. 我们希望在上海逗留期间除了参加上海贸易会之外，还要探讨在这里开办办事处的可能 性。 During our stay in Shanghai ,we hope to find out if we can set up an office set up an office here, aside from aside from participating in the Shanghai Trade Fair.Shanghai Trade Fair. 该市已经成为各国和地区普遍看好的投资热点。 The city has become a hot spot hot spot for investment favored by many countries and regionscountries and regions. 2012-11-1 英语学习 14 分析显示，投资浦东的国家和地区在不断扩大，另一个显著特点是跨国公司不 断增加并加大其投资力度。 Analysis shows that there are more and more countries and regions investing in Pudong, another remarkable feature remarkable feature is multinational corporations multinational corporations are increasing and their investments keep growing. 总体来说，引进的外资项目符合产业政策，外资结构日趋合理。 As a whole, the introduced foreign venture projects are in agreement with the trade policy, and the structure of foreign investments are getting more reasonable. 在不久的将来，上海将成为一个外向型、多功能的现代城市。 Shanghai is to be built into an outward-oriented, multi-functional modern city in the near future. Exercises: Interpret the following sentences into English: Exercises: Exercises: interpret the following dialogue into Englishinterpret the following dialogue into English 2012-11-1 英语学习 15 A:对不起，请问您是来自英国的史蒂夫先生嘛？ B:是的，我是英国Sunny贸易公司的销售经理。您 好。 A:您好，我是盛虹电脑公司的代表，欢迎到上海 来。 B:您能到机场来接我真是太好了。 A:不用谢，旅程怎么样？ B:十分顺利，食物和服务都很好。 A:您是第一次来中国吗？ B:是的，但我希望不是最后一次 A:在经历长途旅行之后，您一定十分疲劳，您该好 好休息。我们的车在外面的停车场，我们将带您 去宾馆。 B:哦，那真是太好了。 A:请这边走。 A: Excuse me, but arent you Mr. Steve from Britain? B: Yes, Im sales manager sales manager of British Sunny Trading Co.Trading Co How do you do? A: How do you do? Im representativerepresentative of Shenghong Computer Co Computer Co Welcome to Shanghai. B: Its very kind of you to come and meet me at the airport. A: Youre welcome. How How was was your flight?your flight? B: It It waswas just perfectjust perfect. Good food and good service.Good food and good service. A: Is this your first visit to China? B: Yes, and I hope it wont be my last.I hope it wont be my last. A: You must be very exhaustedexhausted after such a long journey. Youd better have a good rest. Our car is outside in the parking-lotparking-lot. Well take you to the hotel. B: Oh, thats very good. A: This way please. Exercises: interpret the following paragraph into English 2012-11-1 英语学习 16 位于浦东新区西部的陆家嘴金融贸 易区与上海外滩仅一江之隔，陆家 嘴金融贸易区占地约6万平方公里， 交通十分便利，有南浦、杨浦大 桥、延安路越江隧道连接浦西，另 有内环线、杨高路、浦东大道等纵 横主干道。根据规划，这里将建设 金融中心、贸易中心和市政中心。 Lujiazui finance and trade zonefinance and trade zone is located in the west of Pudong New areaNew area, opposite to the famous bund right across the Huangpu River, with an area of about 6 square kilometers. The zone has a convenient convenient traffictraffic, with the bridges over and tunnels under the Huangpu River. Main traffic Main traffic routes routes like the Inner Ring Road, the Yanggao Road, and Pudong Avenue etc As planed, the zone will be built into a financial center, a trade center and the seat of government offices. Exercises: interpret the following paragraph into English 2012-11-1 英语学习 17 目前，区内已有金茂大厦、齐鲁大 厦、永华大厦和世界广场等近百幢大 楼正在建设中。其中，裕安大厦和中 国人民银行上海分行大厦等已竣工交 付使用。滨江大道地带是旅游观光、 文化娱乐的集中区域。除了已建成的 亚洲最高的东方明珠广播电视塔外， 还将建立音乐厅，歌剧院和明珠公园 等。区内核心地区则由金融贸易、写 字楼等现代化综合建筑组成。 So farSo far, there are about 100 highriseshighrises like Kingmo mansionmansion, the Qilu mansion, the Yanghua Building and World Plaza World Plaza under constructionunder construction in the area. The Yuan Building and the building of PBC(the Peoples Bank of China) Shanghai Branch have been opened to operationbeen opened to operation. The The Riverside avenue Riverside avenue will be a centre of sightseeing will be a centre of sightseeing and culture recreation. and culture recreation. Except for the high- rising Oriental Pearl Oriental Pearl TV and Radio Tower,TV and Radio Tower, there will stand up a concert hall,concert hall, an opera house and Pearl Park. The central part of the Zone will The central part of the Zone will be be dedicate to dedicate to finance and trade or finance and trade or office buildingoffice building. . 2 Establishing foreign trade relations 2012-11-1 英语学习 18 No customer no business. Go-betweenGo-between/channels of establishing trade relations: banks, chambers of commerce chambers of commerce home and abroad, commercial counselorcommercial counselors office stationed abroad, companies or friends known to bother partiesbother parties, Export Commodity FairsExport Commodity Fairs, advertisements in newspaper or magazine or even personal contacts personal contacts and frank talksfrank talks. First impression is always the key to success -efficiency, reliability and attention to the details -simplicity and clarity Useful phrases and expressions How to know the possible partner 2012-11-1 英语学习 19 We owe your name and address to Ive got(learned/know/obtained) your name and address from By(through) the courtesy of By(through) the courtesy of Mr. , we come to know the name and address of your firm. Your firm has been introduced(recommendedrecommended/passed on) to us by On the recommendation of from Co. Ltd., we have learned with pleasure the name of your firm. We introduce ourselves as one of the largest(leading exporters/leading importers) in China of a wide range of(commoditycommodity) Express the desire to establish trade relations 1 2012-11-1 英语学习 20 My visit to your company/ The purpose of my visiting your firm firm is to inquire about the possibilities of establishing business relations of your Co. Ive come to give you an idea of what business I want to take up with take up with you. Were willing to enter into business relations enter into business relations with you. Our mutual understanding mutual understanding and cooperation will certainly result in business. We now avail ourselves of avail ourselves of the opportunity to visit you with a view to building up trade relations with your firm. As this item falls within falls within the scope of our business activities/ the range of our trade, we shall be pleased to enter into business relations with you. Express the desire to establish trade relations 2 2012-11-1 英语学习 21 Were desirous of building up direct business relations with you. Were given to understand that youre potential/prospective buyer potential/prospective buyer of Chinese(commodity) which comes into the frame of our business activities. We contract/approach you today in the hope of establishing relation with you and expect to enlarge our business scope by our joint effortsjoint efforts. Specializing in the export of (commodity) , we express our desire to trade with you in this line. Being closely connected with reliable wholesalerswholesalers here, we shall be able to do considerableconsiderable import/export business with you. Ask for the business line: 2012-11-1 英语学习 22 From your business cardbusiness card, I can see your line of business is (commodity) Our line of business mainly covers arts and craftsarts and crafts. Our company specializes in import of textiles. Weve been in business since 1940 and we also have wide experience in all the lines we handle. In order to acquaint you with the business we handle, we take pleasure in giving you our latest catalogue for your perusal exam/further study. Weve been informed that you deal only exclusivelyexclusively in light industrial productslight industrial products(轻工业产品). Please let us know all the necessary information about your products for export. Your exhibits have left a deep impression on me, could you please give me a catalogue? Expect a reply: 2012-11-1 英语学习 23 It will be greatly appreciated if you will give us your cooperation. I hope this will be a good start for a long and profitable profitable business relations. I hope this will lead profitable to both of our companies. We look forward to looking you again. We awaitawait your early reply. We are looking forward to your favorable and promptprompt reply. I hope you will give us an early reply. Your immediate reply will be highly