《高级商务英语写作》参考答案.docx

Advanced Business English Writing Suggested Answers to Task-based Exercises Chapter One1. Information control1). The recommendations should be placed after the conclusions.2). Point 3d should not have been included.Language control1). The style of the sentence, Ive been asked to in the Terms of Reference is far too personal.2). In 4b the word must creates a hard tone that is inappropriate for addressing the vice-president of personnel.Presentation techniques1). Conclusions should not be indented in section 5.2). There is inconsistency in bracketing or not bracketing the letters.2. August 12, 2009 Personnel Services Officer North Coast Community College District 2154 Ridge Drive Bend, OR 91783 Dear Personnel Services Officer I am applying for the position of College Communications Coordinator at Woodhill College. Enclosed are my resume and several letters of recommendation. Instead of a statement on the role of a college communications coordinator, I am enclosing reprints of two articles I wrote that spell out my strong feelings about the need for quality education and access for all to these educational opportunities. I hope you wont mind the substitution. I believe that people who speak for the colleges have to understand public policy and the budget. They must be able to explain these issues to taxpayers in terms they understand, otherwise financial support for the colleges will continue to erode. A college information officers main job is to make the public aware of the many worthwhile programs and services the college provides. I believe that providing this information is a vital service, one necessary not only for the health of the college, but also for continued growth of public education. I would like to talk with you about these and other matters. I hope you will invite me for an interview. Thank you. Sincerely Richard Luffkin3.TO: All employeesFROM: Randy Plunkett, DirectorDATE: October 3, 2008RE: ContributionsI recently learned that only a small number of employees have contributed to the Family Relief Fund. This fund is supported by the Personnel Department and helps fellow employees meet emergencies.I urge all of you to support this worthwhile cause. Management understands that no one should be forced to make a contribution to this fund. We also believe however that you would be willing to help a colleague achieve a workable solution to an emergency.Please leave your contributions with Sandy in the Personnel Department office. Your generosity will be genuinely appreciated.4. Certain changes should be made to the letter:1) Catherine Porter could address Audrey Maxwell as “Dear Mrs Maxwell”, rather than “Dear Madam”.2) She could use “I” rather than “we”. “We” is a way of hiding behind your company, avoiding responsibility. You should only use it if you really mean the company as a whole.3) She could replace formal expressions like “We acknowledge receipt” with more informal ones.4) She could use the active rather than the passive voice. “I have credited your account” rather than “Your account has been credited”. The first sounds friendlier, the second is very impersonal.5) She could be more apologetic about the companys error. Nothing is more annoying that receiving a letter in which the company admits to having made a mistake but does not bother to apologize.6) She could be more tactful in turning down Mrs Maxwells request for compensation. There is no reason not to be firm if the situation calls for it, but you can be firm and friendly.A less formal, friendly and apologetic letterCARSTAIRS CLOTHING COMPANY43 Gorton RoadMarsbyMB2 4HYTel. (0921) 143267 (24 hours) Our ref: CP/TS26 August 2008 Mrs A. Maxwell 13 Thrixton Crescent Charterborough LT14 6TU Dear Mrs Maxwell I was very sorry to see from your letter of 15 August that you are still being charged for a dress which you returned to us. I have investigated the matter, and it appears that we did indeed receive it, but that owing to an error in our Accounts Department, your account was not adjusted. I do apologize for this oversight, and for the inconvenience you have been caused. I have now credited your account with 55.75. I am afraid, however, that I cannot give you any financial compensation. We are always happy to consider claims for compensation when there has been some financial loss as a result of our error, but as I understand it, you have not suffered any such loss. I am sorry you have had to write to us about this matter, and I hope you understand our position on the question of compensation. Yours sincerely Catherine Porter Customer Relations Manager 5. 6.Chapter Two1.The letter should look as follows. Corrections are in bold.Slottsberget 26 Goteborg 41803 Sweden Tel +46 31 274906Ms Susan BentonIsland World Holidays181 North StreetLondon W1M 2FM 21 July 2007 Dear Ms Benton: Your ref. PER23/675 I am writing in connection with my booking with you for an adventure holiday to Peru. On 19 May I sent you a check for 260 as a deposit. Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible. I look forward to hearing from you. Yours sincerely Margareta Lindell2. e c a b d f Reply to the letter to complaintJakarta Furnishings Ms Jennifer Long Jalan Arjuna 7 Office Manager Jakarta 11190 Intercity Bank plc Tel 021 6373742 Jalan Thamin 58 Fax 021 6373739 Jakarta 11196 28 August 2006 Your ref: JL/fh/246Dear Ms Long: Our ref: SB/sl Thank you for your letter. I must apologize for the delay in getting the Linton filing cabinets to you. Unfortunately, this is due to circumstances beyond our control, because Linton have not yet delivered the cabinets to us. I agree that this delay is not acceptable, and I am happy to refund all your money immediately. Alternatively, if you would like to wait a few weeks longer, I can offer a 5% discount as compensation for the delay. Please let me know what you would like to do. Yours sincerely S. Basuki Sales Executive 3.Cornfields Pesticides Co Ltd 39 THE HILL, BURTON, SUSSEX BN5 9TJ Tel 01273 52663 Mr Richard Scott Your ref. Welsh Garden Suppliers Our ref. GW/pk Cardiff 22 Jan 2008 CF4 2FT Dear Richard: Thank you for your order of 16 January for our KILLEM fly spray. Im sorry to say that we stopped making this fly spray last year because we decided to specialize in agricultural products. We passed all our stock to Browns Online Home Supplies, so please contact them. I am sure that they can help you. Their address is www.brownonline.co.uk. Sorry I cant be of more help. Best wishes Sarah Wollen 4.Dixmans Ltd156-159 The ReddingsBoxley PH5 3RTTel: (0566) 48573 Mr J H Radley 44 Upland Avenue Boxley PR3 6HJ Dear Mr Radley: OVERDUE INSTALLMENT: ACCOUNT NO: 4/1138 We are writing to advise you that a monthly payment of 23.50, in connection with your purchase of a Zoomstar Video Camera from this branch on 18 March 2008, has not been made. The payment was due on 15 October. We are sure that this was an oversight, but would be glad if you could arrange for an immediate payment to clear the arrears. We would advise you that a payment of 47.00 on the 15th of this month will be an acceptable way to clear the arrears, and at the same time keep your account up to date. Please do not hesitate to contact me by telephone if there is any need to discuss this matter further. Yours sincerely Marina Damon Branch Accounts Manager5. Flat 24, New Court Hill Road Danbury Essex CH5 1RF Tel: 0853 6759 The Managing Director Bright New Woollens plc 3 December 2008 Unit 5, Progress Estate Danbury, Essex CH4 3RF Dear SirVACANCY FOR PERSONAL SECRETARY I would like to apply for the above vacancy, as advertised in the “Danbury Chronicle” on 28 November. I am twenty-four years old, and moved to Danbury earlier this year after spending five years as a secretary with a textile firm in Bradford, Yorkshire. I left school in 2000 with GCSE passes in English, Mathematics, French and Art, and also with an RSA Stage One pass in Typing. Since then I have worked as a secretary. I am particularly interested in continuing my career in the textile industry and have experience of dealing with both suppliers of raw wool and purchasers from major garment companies. My previous firm, Northern Textiles Ltd, will certainly remember me, and my employer, Mr H Morgan, Production Manager, will be able to provide a reference. I am familiar with modern word processing systems and am also experienced in the operation of facsimile and telex machines. On several occasions I have travelled abroad as part of a business group, and am able to speak French and some German. In my spare time I play squash, attend evening classes in modern languages, and visit the cinema. I would very much welcome the chance to visit your company for an interview, and look forward to hearing from you. Yours faithfully Foroza Matthews6. This is an amended version of the previous letter. The staff should feel some sympathy with the companys situation from the wording of this second attempt. They may feel peeved about the small increase, but they will probably also feel grateful that they still have a job.Super Toys LtdChattisfield Road, NEWTON NE12 0LD Fax No: 2567 591048 Fax No: 2567 651987 August 2009 Dear Colleagues As from 1 October 2009 the company is planning to increase your salary by two percent annum. This increase is not as high as we would have hoped, but unfortunately it is all we can afford in these difficult trading times. We are trying to avoid any redundancies and a modest pay rise is the only option open to us. We hope you will understand the current situation and that you will work with us to make the company as profitable as possible in the months to come. Yours sincerely Angie Young (Mrs) Personnel ManagerChapter Three1.a) Stephen is writing to inform his manager of his resignation. The word resignation in the subject heading “My resignation” and in the first paragraph, “I am writing to inform you of my intention to resign from G & S Holdings.”b) He used polite phrases for the following reasons:l He wants to break the news as gently as possible, to avoid annoying the manager. Staff resignations cause trouble for a manager, as the manager then has to recruit another member of staff, which is a time-consuming, expensive and troublesome process. l Hes writing to the Regional Manager, who has a higher status in the company.l He may want a good reference letter.l He may want Katherine Chu to be a referee for him in future. The polite phrases are: l “I have appreciated very much my four years.”l “I have gained valuable experience working within an efficient and professional team environment. In particular, I have appreciated your personal guidance.”l “Once again, thank you for your support.”c) “I would like to leave, if possible,.” This is tentative becase it uses a conditional sentence (conditional sentences use “If” and have a comma in the middle).“I hope that this suggested arrangement is acceptable to the company”. This is tentative because of the word “hope”.2.a) Hugo wants to present the information logically: what caused the memo, the investigation and finally the request for action.(Note: He has cleverly hidden the fact that non-smokers only have a majority of 1 in the middle of the text, emphasizing the request for action and the fact that the memo comes from the Staff Liaison Committee. He is attempting to influence Sandra to implement the request, even though many people voted against it.) b) Bold headings are clearer: the different parts are separated and summarized.3.4.MEMOTo:Katherine Chu, Regional ManagerFrom:Stephen Yu, SalesDate:28 April 2012Subject:Notification of My ResignationI am writing to inform you of my intention to resign from G & S Holdings.I have appreciated very much my four years working for the company. The training has been excellent and I have gained valuable experience working within an efficient and professional team environment. In particular, I have appreciated your personal guidance during these first years of my career.I feel now that it is time to further develop my knowledge and skills base in a different environment.I would like to leave, if possible, in a months time on Saturday, 1 June. This will allow me to complete my current workload. I hope that this suggested arrangement is acceptable to the company.Once again, thank you for your support.5. (a) The subsidiarys financial statements showed worrying trends in its business. An analysis of the movements in the sales and costs figures is to be prepared by 18 October 2009. Action: Lindsay Yeong(b) The price of coffee has increased and this has made it necessary to raise the price of a cup of coffee from $15 to $20 from 10 May 2010.(c) The proposed timetable for the interim and final audit is attached to these minutes. It may be difficult to meet the deadline for the final audit because the chief accountant (Vivien Yeung) is on holiday for the first week. This will be looked at in more detail by 11 April 2009. Action: Ben Suen6.Minutes of 10th meeting of the Hall Extension Committee held on Tuesday, 11 January 2008, 7pm, Ramsgate Library.Present: Colin Bates (chairman) Mary Chin (treasurer) Andrew Wong Nicholas Long Simon Lee (Council) Bob Black (Red Cross) Ann Cheung (PricewaterhouseCoopers Senior Associate)Apologies were received from Alan Suen and Susan Wan.Minutes of lat meeting1. Item 4 of the minutes of the last meeting was amended to read “subject to approval at the AGM”, after the words “the committee agreed”. The minutes were signed by the chairman on behalf of the meeting.Matters arisingOpening ceremony2. The Chief Executive has refused the invitation to open the hall extension as he is on holiday. The Chief Executive suggested Anson Chan as a replacement for him. Mary Chin will contact her. Action: Mary ChinTreasurers report3. The treasurers report (attached) was discussed. It was agreed that a provision of HK $130,000 should be made for the damage to the Directors car, in accordance with the solicitors letter.Publicity4. The Apple Daily are to be invited to do an article on the Hall to attract local interest. Action: Andrew WongCheese and wine party5. A cheese and wine party for the committee is being held on 3 February, 7pm at the Taverners Arms. A list of attendees is to be prepared. Action: Mary ChinDate of next meeting6. The next meeting will be held on Wednesday, 8 March 2008, 8pm in the Committee Room, Ramsgate Library.Chairman11 January 2008 Chapter Four1.2. 34.5.Chapter Five1.2.3. 4.5. Chapter Six1.2. 3. 4.5.Chapter Seven1.Dear Sirs,We thank you for your Call for Bid No.178 dated 9th, October 2010.We are in a position to supply all the materials listed in your Call for Bid according to your specifications, with the exception of items 6 and 13, for which we are offering our products as specified in our bid. Although the materials we offer against these 2 items do not conform exactly to your specifications, we are sure that they will suit your requirements as well. As to payment, payment by installments is not acceptable once for all against shipping documents as stated in our bid. Enclosed please find our bid duly filled in as required. We regret that we cannot accede to your request that in the event of our tender being accepted, we should put up a performance bond on signing the contract. We might mention that in business of this nature, we have never been required to provide a performance bond. We hope you will reconsider this point.As the date set for opening the bid is near at hand, we look forward to hearing from you that we are awarded the cont