measurement at delivery units课件

Measurement at Delivery Units Presented by: Kathy Ainsworth Vice President, Retail Operations and Jordan Small Vice President, Delivery Operations Friday, December 5, 2008,Service Measurement Post Office Box Up Time Presented by Kathy Ainsworth Vice President, Retail Operations,What is SPMS? SPMS Access Scanning Reports On Time Scanning Performance,Agenda,Scan Point Management System (SPMS) Application Internal measurement system Utilizes scanning technology Helps to ensure timely availability of the mail by the posted “up-time”,A barcoded placard is placed in the PO Box Section and scanned after the distribution of PO Box mail is complete,“Up-Time” is the time of day customers may expect to collect the mail that is committed for that day from their PO Box,Committed mail includes First Class Periodicals Standard Packages,SPMS Access,SPMS Welcome Screen,,SPMS Navigation,Use the links across the top of the page to navigate to the Facility Box Data screen, Reports screen, or to exit the application,Facility Box Section Data Screen,Scanning,IMDAS Scanner Setup,Follow standard IMDAS setup procedures for In-Office User Enter the facility ZIP Code Enter route ID 00,At the In-Office main menu Select Scan Barcode,Scan the barcode on the PO Box Section Placard Cradle scanner to transmit data,Scanning the Barcode,Reports,Reports Menu Delivery Units,Box Up-Time Report: Detail Level,Box Up-Time Report: Summary Level,Reports Menu District Coordinator,There are four types of reports available to the District Coordinator. Exception Report by Facility ZIP Code Box Up Time Report by Facility ZIP Code Up Time Schedule Summary Reports,Exception Report,Daily Box Up-Time Report - Summary,Report Details by Status Total Box Scans On-Time Early Late Missed,On-Time Measurement Sum of On-Time + Early,Daily Box Up-Time Report: Total Box Scans,Weekly Box Up-Time Summary Report: Total Box Scans,Box Up-Time Schedule Report by ZIP Code,Weekly Summary Report,Quarterly Summary Report,National Special Service Index,Electronic Information Services PO Box Service Other Services,54% 35% 11% 90%,Target for % On Time Box Up Time,PO Box Up-Time Scans Performance “ON-TIME SCANS”,ON TIME & EARLY SCANS FY09 WEEK 1 - 9,Presented by Jordan Small Vice President, Delivery Operations,Service Measurement Saturation Mail Scanning,Service Measurement Delivery Unit Saturation Scanning,Saturation Mail Start the Clock Clerks will Scan “Arrival at Unit” Saturation Mail Barcode Sheet Stop the Clock,Carrier and PO Box clerks to Scan Saturation Mail Barcode Sheet to Indicate “Delivered” Carrier Scan Indicates Last Day of Delivery for Mailing,Service Measurement Delivery Unit Saturation Scanning,Participating Saturation Mailers,RED PLUM,PENNYSAVER,Service Measurement Delivery Unit Saturation Scanning,Note: Box Section clerk will also scan a saturation mail barcode sheet once all saturation mail has been placed into the PO boxes,Service Measurement Delivery Unit Saturation Scanning,Saturation Mail Performance Measurement Website ,Service Measurement Delivery Unit Saturation Scanning,Status Update,Scanning tests show that IMDAS data collection is working 3,000 scans daily recorded from test sites IMDAS software download at 82 % complete Projected to exceed 98% by December 8 Compliance reporting for saturation mail will be available beginning the week of December 8 Service measurement for saturation mail will begin January Service measurement for CRRT bundles,Service Measurement Delivery Unit Saturation Scanning,Next Steps,National deployment of saturation scanning week of December 8-12 Ensure IMD software is uploaded Begin monitoring compliance reports to ensure scanning procedures are being followed Ensure communication/SOPs are cascaded to delivery units,Question Time,Service.W Send your questions and suggestions to this email account. WE WANT TO HEAR FROM YOU!,Next Webinar will be on Friday, December 19 at 11:00 a.m. ET BMEU Process presented by: Pritha Mehra Vice President, Business Mail Entry & Payment Technologies and Laurie Timmons Manager, Customer Relations, Northeast Area Have a good weekend!,“Marathon Love” Televis